Reviews for Payless in Richmond
- All reviews 100%
Oct 10 2016
Cons: I feel betrayed because I was overcharged for this rental. My total reservation cost including taxes, fees and surcharges was supposed to be $80.66. Instead, I was charged $102.63. This was my first time using Payless and I am disappointed due to an unacceptable experience.
Jul 22 2016
Pros: The car itself was an excellent, pleasant experience. Enjoyed the high mpg fuel economy. Reliable, efficient. Pick up & Drop off was easy.
Cons: The price quoted online was not total. There were about $100 in extra fees which were not thoroughly explained. I absolutely could not get ahold of an employee on the phone. I was hung up on when I called the 800 number and began to make my inquiry. I had been calling Payless multiple times a day to try to catch them at a less busy time - no answer. I was put on hold for over 20 mins when calling the Avis sales desk that I knew was next door, after being transferred to Payless, saying that Payless was quite busy. In the end, I returned car a day early & final payment was still $30 over online price quote. At least high fuel economy was great.
Jul 19 2016
Cons: The phone charger didn't work
Jun 13 2016
Pros: Fast service.
Cons: I forgot my car charger.