Reviews for Payless in Richmond
- All reviews 100%
Jan 8 2017
Cost higher than I expected
Pros: Customer service when reserving the car.
Cons: Added on costs that made the total cost quite a bit more than the quoted daily rate.
Dec 30 2016
Great experience except for pick up
Pros: Overall I had a great experience except for pick up. The lady was extremely rude and wanted to charge me an additional $120 which was not include in the initial agreement. When I asked her she claimed it as an airport fee. I called customer service and they spoke with the lady at the desk asking her to remove the additional charge. The lady then claimed that sometimes the additional charge is added and sometimes it is not. She claims to have no control over it. She was also rude to the customer service representative. After getting the original deal (clearly a mistake she made) she never apologized and maintained an attitude.
Dec 13 2016
Warning! Can only drive to adjacent states
Cons: I rented the car with unlimited mileage to drive from Virginia to Georgia, but once I read the fine print, I discovered that the car could only be driven in Virginia or a state that touches Virginia. Cancelled immediately.
Dec 7 2016
My rental agent in Richmond was a wonderful person
Pros: Thank you Payless for having such wonderful employees, wonderful cars, and wonderful customer service. Ya'll are really awesome in my book, and I'll recommend you to ALL my friends! :) Happy Holidays!