Reviews for Payless in Richmond
- All reviews 100%
Jul 22 2016
Pros: The car itself was an excellent, pleasant experience. Enjoyed the high mpg fuel economy. Reliable, efficient. Pick up & Drop off was easy.
Cons: The price quoted online was not total. There were about $100 in extra fees which were not thoroughly explained. I absolutely could not get ahold of an employee on the phone. I was hung up on when I called the 800 number and began to make my inquiry. I had been calling Payless multiple times a day to try to catch them at a less busy time - no answer. I was put on hold for over 20 mins when calling the Avis sales desk that I knew was next door, after being transferred to Payless, saying that Payless was quite busy. In the end, I returned car a day early & final payment was still $30 over online price quote. At least high fuel economy was great.
Jul 19 2016
Cons: The phone charger didn't work
Jun 13 2016
Pros: Fast service.
Cons: I forgot my car charger.
Apr 12 2016
Cons: Car had damage which I did not see when picking up car due to lighting in parking garage. Since no one from rental agency did pre trip, I was concerned I would be blamed for damage upon drop off. I was not charged, but a pre and post trip assessment should be conducted with agency and customer. I will use Payless in the future based on value.