Reviews for Payless in Richmond
- All reviews 100%
Nov 24 2016
No one at counter
Pros: Type of car. Return went good
Cons: When I came to pick up the car, even though I was early, the people went home for the day. They told a fellow Avis worker that they didn't have anymore rentals. I booked mine the day before! The Avis employee was lucky to be able to get into the Payless computer to complete my pickup.
Nov 15 2016
Payless Screwed me on the fine print! Watch out fo
Pros: Decent car.
Cons: My agreed upon contract price was $103 dollars. However, when I turned in the car the bill was $155. To my surprise, I was charged for Road Hazard $24 and Fuel Service $22 additional. I was unaware I had agreed to either of these options. They did take off the fuel charge since the car was full when I returned it but they did not adjust the Road Hazard. WATCH THE FINE PRINT WHEN YOU INITIAL ALL THOSE SPACES. Shame on me but I've never had a problem being incorrectly charged for additional services and I am a frequent renter. Approx 10 times per year. I should have stayed with Alamo. Never a problem with them.
Oct 10 2016
Cons: I feel betrayed because I was overcharged for this rental. My total reservation cost including taxes, fees and surcharges was supposed to be $80.66. Instead, I was charged $102.63. This was my first time using Payless and I am disappointed due to an unacceptable experience.
Jul 22 2016
Pros: The car itself was an excellent, pleasant experience. Enjoyed the high mpg fuel economy. Reliable, efficient. Pick up & Drop off was easy.
Cons: The price quoted online was not total. There were about $100 in extra fees which were not thoroughly explained. I absolutely could not get ahold of an employee on the phone. I was hung up on when I called the 800 number and began to make my inquiry. I had been calling Payless multiple times a day to try to catch them at a less busy time - no answer. I was put on hold for over 20 mins when calling the Avis sales desk that I knew was next door, after being transferred to Payless, saying that Payless was quite busy. In the end, I returned car a day early & final payment was still $30 over online price quote. At least high fuel economy was great.