Reviews for Budget in Dubai
- All reviews 100%
Based on 73 reviews
Sep 2 2017
Poor service at Dubai
Pros: New car and clean
Cons: The value of the money high. No drop of and pick up of the car in terminal 2 and they don't care to drop you and your kids to the enterance of the airport departure section. You have to walk all the way and cross streets with your kids and bags. They will plane you for any dent in the care watch out before taking the car.
Aug 21 2017
They charge me for tax but in kayak website said including all tax
Cons: I need to return my money fo tax And why they charge me 2000 for deposit ? He said we will return it within 2 weeks it's too long
Aug 11 2017
Pros: The car was comfortable.
Cons: We were vastly overcharged. Our rental stated the full cost. On arrival, Budget extorted additional fees and surcharges, items that were noted as zero on our confirmation. Budget tried to say it was Kayak's responsibility and Kayak said it was Budget's. Around and around I went. The increase in fees was 60%. Kayak was nice and said that they are not a travel agency but only a search engine and that the reservation was made directly with Budget. NOT HAPPY AT ALL. What a scam.
Jul 22 2017
Cons: very hard finding dropoff at airport
Mar 25 2017
Cons: I bay out for the insurance online but they did not accept, I bay again for them. The cost of the car was QR 66, they charged me QR75 plus QR75 for insurance.
Mar 22 2017
Cons: 1- pick-up & dropp off 2- rental voucher still not recieved yet 3- extra charge on rental fee booked from kayak
Mar 20 2017
Cons: its a walk to collect the car, and then waiting round to collect car...they need more CS reps
Mar 13 2017
Cheap Rental - Poor Service - Terrible Airport
Pros: The price
Cons: The hidden costs, customer service slow and inadequate, absolutely dreadful location in DXB. Very hard to find. Please PIN your location
Mar 12 2017
Budget DXB Terminal 1
Pros: The staff was pleasant.
Cons: The pickup procedure is slow and not streamlined, was very frustrating.
Mar 9 2017
Cons: Picking up is so complicated and ineffective.
Mar 5 2017
Old car and trying to hang damage to my use
Pros: If anything, it was a proper price at first sight
Cons: - Check-in took extremely long - Car was dirty - Gas tank was 80% - 58692 km on the clock, which is a lot for a not so good car - Electronic key failed multiple times - Screen wash reservoir empty - Tires or wheels made a terrible whooping noise When returning the car the return agent complained heavily about the car being dirty, which was caused by the roads being very muddy due to the heavy rain that came in during the past days before our arrival. I did not wash the car before returning, because it was also not washed when I got it. He also immediately found a dent (very suspicious because the dent was invisible from standing next to the car, it almost looked as if he exactly knew where the dent was) underneath the car on the left side of which he tried to blame me because it was NOT on the damage form. I did for sure NOT bump on to something that might have caused this dent. If they rent out old cars with over 58000 km and then try to blame me for some not obvious damage, they should present clear detailed pictures of all sides including the bottom, with a creation date of 1 minute before pickup, so I can check all damages upfront. I never went on my knees to check the bottom of any rental car. When picking up the car they already missed a very obvious big bump in the hood, luckily, I saw that one at 02:00 at night with bad lighting, otherwise, based on the attitude of the people, I expect they would have tried to blame me for that one too. I normally rent with Hertz (gold member) and never had any problem and I now know why budget is cheaper. I MUST SAY THAT I HAVE NOT BEEN CHARGED YET BUT THE EXPERIENCE WAS ENOUGH TO MAKE ME MAD AND VERY SUSPECIOUS and if they really going to charge me for the damage, I will try to get my credit card company to go against them. IT WAS A VERY BAD AND OFFENDING EXPERIENCE!
Feb 27 2017
Cons: The car wasn't in a good condition
Feb 26 2017
Excelent car hire
Pros: I like the car was new and clean
Cons: Slow service a lot of paper work and long waiting time filling up forms
Feb 26 2017
Not the vehicle I rented on Kayak
Cons: The Van I rented was not actually offered at the location I rented it from. Then I had to argue with the desk for over an hour on how my group will fit in the undersized car that was provided. Budget and Kayak need to work out what is exactly offered in the fleet in DXB. This was a major inconvenience that caused undo stress and we missed several meetings that we depended on.
Feb 19 2017
Cons: Gps didn't work. Getting to that terminal is a nightmare. Poor service. Shouldn't be this hard to rent a car.
Feb 19 2017
Pros: Quick pick up and drop off New clean car Open mileage
Cons: Some extra charges (apart from Salik)were added but were not included in the terms and conditions. The representative said it is written but i couldn't find it as for the 50 dhs airport parking and the 8 dhs car tracking system
Feb 18 2017
Pros: The cars were reasonably clean and new.
Cons: Poor customer service, hidden charges which are not shown on the reservation websites.
Feb 15 2017
Had booked a generic premium but was offered Chevy
Cons: Had booked a generic premium but was offered Chevy Impala. I don't think Chevy Impala is a premium car. At least the booking photo showed a Mercedes. I doubt you can replace a Merc with a Chevy.
Feb 14 2017
Cons: I didn't get the car They asked for extra charges that I refused to pay And it was not in my contract
Feb 13 2017
Cons: The pickup process was very bad, long and frustrating! You have to go to another place to pick the car and wait there as well. Additional parking charges were not mentioned. Even staff attitude was bad. L I doubt I will rent from them again.
Feb 12 2017
Cons: 1 hour to pick up my rental car, the car was unsafe to drive and dropping the car took me another one and half hour, never seen a bad car rental like that before!! Really disappointed
Feb 7 2017
Pick up takes so long
Pros: No thing
Cons: Pick up time and dropoff time Price
Jan 29 2017
Pros: It was a great experience renting a luxury sedan from Budget. The staff was aware of all the requirement and procedure of the check in. Car was clean with no issues.
Cons: no variety of cars to pick from. Only one car was available. Not sure how long it will take to get my disposit back though. I just returned the car last night.
Jan 16 2017
excellent professional and efficient services
Pros: everything, staff was very courteous,professional , efficient
Cons: Nothing , I was very pleased with the services provided,
Jan 11 2017
Pros: Good car
Cons: Have charged 45 AED extra saying that it's parking fee. Charged 20 AED extra when the fuel indicator is jus 1 bar lesser.
Jan 11 2017
Pros: The car was really good but the process to get it was so long. Over 1 hour. Their system works manually so customers has to expend to much time on line to get service. Especially when you take 17 hours fly.
Dec 16 2016
Great service and staff
Dec 7 2016
Cons: Change the price . It is diffrent about your price they take extra price
Dec 5 2016
Hidden terms and conditions
Pros: car was good
Cons: There were some hidden charges like paring fee, salik, insurance and guarantee money of 1000 AED which was not mentioned at time of booking.
Dec 4 2016
Car in very poor mechnical shape
Cons: The car provided (Chevrolet Aveo) was in very poor mechanical shape. The engine could not maintain proper rpm and car was stalling badly (and dangerously) upon acceleration. On a few occasions the engine choked and had to be re-ignited. The tires were also poorly balanced, with the car vibrating at high speed. I have rented many vehicles, including with Budged, but this was by far is the worst ever. I will certainly not rent with Budged in the UAE again. Also, proper vehicle drop off instructions were not provided and that resulted in a significant delay. DXB should also post very clear "Rental car return" signs on both T1 and T3 to avoid confusion.
Dec 4 2016
Grear service delivery
Pros: Efficiency and staff welcome
Cons: Charged extra if dropping the car at dubai airport but when pic up no charges it should be the same
Nov 27 2016
Pros: It's okay
Cons: People when they book they go with their budget I booked standard car but they give me economic car that it not right but the rest it's okay
Nov 17 2016
Cons: They charged me extra from what kayak had quoted me my total will for parking fee at the airport 45 aed even though when I booked on kayak it didn't mention anything like that.
Nov 11 2016
Value for money
Pros: It has been very useful to rent a car in Dubai, as many parts of the city do not have (good) public transport coverage,
Cons: Airport could improve signaling the area for car rentals both for inbound (renting cars) and for returning cars. For example for returning cars there is a sign exactly in the area where 2 rods split, showing a vertical line. So toss the coin to know if left or right is the correct option or do like me, park in the hashed area and ask a taxi driver. Airport asks for another 45-50 AED for parking. All rental companies do that, though not very logical. Your web site may consider mentioning this fee in the booking, avoids people arguing at car rental counter desk.
Nov 1 2016
Pros: Service was good. Got the car I requested.
Sep 14 2016
Cons: They refused to give me car with official International license due to no translation. I used this driver license in all Europe and USA to rent a car. But BUdget Dubai refused, which caused me a lot of problems and inconvenience, both in cash and comfort.
Sep 11 2016
Cons: they r blocking AED4000 and have excess payment also AES 4000 in case of accident I didn't experience this by all other companies I dealt with
Aug 30 2016
Cons: Price was much higher than on the online booking confirmation
Jul 16 2016
DONT BOOK FROM BUDGET COMPANY
Cons: it took them an hour to get the car while we sat in the airport. Then made us sign about 15 paper promising to give us our 1500 dirhams for insurance back when we give them the car back. THAT DIDN'T HAPPEN! the car was not even the one we booked. OVERALL A TERRIBLE EXPERIENCE
Mar 29 2016
Good for a fist time
Pros: New car Good price nearby Good staff
Cons: I have done almost 200 kms. and the fuel get down to the half, that's too much consumption for such a small motor. I returned the car with half of fuel, they took 58 DHS when actually it must be 30 DHS maximum. take too much copies of credit card and time for preparing papers