Are you f#%*ing kidding me?
Cons: Confirmation email gave me the wrong address for the pick up location. The address I got didn't exist.
When I finally got to the right location, there was no rental car, not the compact I booked. They had one minivan for double the rate I originally booked at.
I waited in line, when it was my turn, the man behind the counter told me to wait longer and gave my place in line to a woman behind me for no apparent reason.