Cons: Drop-off times and Pickups were terrible dropped off a day early and they wouldn't credit me any money back that was kind of pathetic
Dec 18 2015
Cons: I dropped off at a different location. On the web site as well as the paper work it said the Budget office was at a Best Western Hotel. Not familiar with the area , I was looking for the Best western not an address. The Hotel had changed ownership and the name was different. I tried calling the office and was transfered to National Budget hdqrs and they could not help me. So I finally located the address on the NEW Hotel!!!
Jun 28 2017
Not a good experience
Pros: Convenient location
Cons: Rental office in the middle of hotel being renovated. Not a pleasant walk from parking lot to office.
Got "non-smoking" car with bad cigarette smell.
Rep was unable to answer questions on how to pay tolls in Illinois.
Oct 24 2017
Cons: Reserved car 2 days prior to trip. No vehicle available to pick up on day of trip.
Nov 25 2017
Cons: They rented us a car to pickup on a day that they were not open and then would not change the reservation to a location that was open. Eventually I got the reservation changed to the airport, when I got there the line was 15 people long and after 10 minutes of waiting only one person was serviced. I went to another car rental agency and rented a car for $40 dollars more.
Pros: I loved the vehicle and the people at the rental and the convenience of booking online.
Cons: I was charged a $200 deposit after paying in full for the rental online and then 3 days later after returning the car I was charged $66, $66, and $67 dollars separately. Really frustrating because it makes me have to do more work to ensure I'm not being overcharged.