Elmsford Car Rentals

Cons: The agent in North White Plains, Xavier, did a credit authorization without telling me what he was doing. He proceeded to call a phone number without my knowledge and read off my credit card information to the person over the phone. Aside from the fact that he was reading my CC info to a stranger over the phone without my prior knowledge, I was very concerned because there was a lot of people waiting in line, while Xavier read all of my CC info aloud, for all to hear. I tried to interrupt him, to stop him from revealing my CC info to everyone, and he was annoyed and snapped at me. Xavier didn't give me any instructions or info other than my contract, which he didn't even tell me was my contract. He didn't tell me how to drop off the car upon return either. He just handed me the keys and told me to find my car. Very poor customer service.

Cons: The key ring sucked. the little id tag kept falling off the key itself. That was a pain.

Cons: I did not find the JPS in the car save, because people can break it.

Cons: Everything

Cons: $200 holding charge was not communicated verbally to us in the office. Not a nice surprise. Also the car they initially gave us didn't have working motor functions to move the seats back/forward. The cars need to be inspected. What else could have not been working? Disappointing rental with Hertz- not sure if I would use again.

Cons: Car was 1/2 hour late.

Cons: Car was not available at the reserved location; had to take a taxi to go to another branch to get my car there. No advance notice to me, although the problem was apparently known to the staff. All the rest was ok, though; once I sat in the car, it was a good experience.

Cons: Somehow had wrong facility, not airport even though I used the airport code. Had to pay almost triple for a minivan that had HORRIBLE gas mileage by 1/3 compared to my expected rental.

Cons: The orde we reserved was SUV in kayak. However, enterprise showed as compact SUV. This is not great.