Pros: Great location for car rental from CT or NYC train. Super nice people renting clean cars . Gas close by for refueling. Seconds to interstate. Great prices! Nothing could be better.
Jul 31 2017
Poor credit card security & customer service
Cons: The agent in North White Plains, Xavier, did a credit authorization without telling me what he was doing. He proceeded to call a phone number without my knowledge and read off my credit card information to the person over the phone. Aside from the fact that he was reading my CC info to a stranger over the phone without my prior knowledge, I was very concerned because there was a lot of people waiting in line, while Xavier read all of my CC info aloud, for all to hear. I tried to interrupt him, to stop him from revealing my CC info to everyone, and he was annoyed and snapped at me.
Xavier didn't give me any instructions or info other than my contract, which he didn't even tell me was my contract. He didn't tell me how to drop off the car upon return either. He just handed me the keys and told me to find my car. Very poor customer service.
Aug 31 2017
Pros: Good value, good service - excellent rental -INDICATED 5 STARS but did not show.....
Jul 24 2016
Pros: i rented this car in the White plains city office. I needed to bring it back it on a Sunday late afternoon after office hours.So they allowed me to return it at the airport for a small fee. This made the whole experience so convenient , hassle free.
I really appreciated it the policy.
The entire process was pleasant, efficient. Maybe cause its a small airport.
The car overall was a good value.
Cons: The key ring sucked. the little id tag kept falling off the key itself. That was a pain.
Sep 6 2016
Pros: We thought we were getting a Ford Focus with more room. The car we got was cramped.
Sep 12 2016
Pros: Everyone were very professional.
Feb 8 2017
Pros: Pickup and drop off was fast and easy. Beauty was warm, friendly and efficient. A perfect trifecta of customer service. I will be back
Apr 17 2017
Pros: Car was clean. the pick up and drop-off was easy.
Cons: I did not find the JPS in the car save, because people can break it.
May 23 2017
May 30 2017
Cons: $200 holding charge was not communicated verbally to us in the office. Not a nice surprise. Also the car they initially gave us didn't have working motor functions to move the seats back/forward. The cars need to be inspected. What else could have not been working? Disappointing rental with Hertz- not sure if I would use again.
Pros: Was a quick in and out at pick up and drop off--very friendly too.
Sep 19 2016
Pickup was the only problem
Cons: Car was not available at the reserved location; had to take a taxi to go to another branch to get my car there. No advance notice to me, although the problem was apparently known to the staff.
All the rest was ok, though; once I sat in the car, it was a good experience.
Sep 29 2016
Pros: Car was clean
Cons: Somehow had wrong facility, not airport even though I used the airport code. Had to pay almost triple for a minivan that had HORRIBLE gas mileage by 1/3 compared to my expected rental.
Apr 3 2017
Enterprise is great
Pros: The order from kayak said compact SUV, enterprise upgraded to premium. We really liked it.
Cons: The orde we reserved was SUV in kayak. However, enterprise showed as compact SUV. This is not great.
Aug 26 2017
Pros: I love everything about this company but most importantly I absolutely LOVE the fact that you can keep your original rate if you may need to extend your rental. Emergencies and changes of plan happen and keeping my rate at its original price really helped a lot. I think there are a lot of things that set this company apart from other rental companies, but that was by far the most brilliant idea they could have come up with and it definitely sets them apart. They're willingness to help and not take all of your money was refreshing as well. Every one was completely helpful at 15 tarrytown rd in White Plains. Thank you Enterprise!
Sep 19 2017
The best car rental experience
Pros: This was by far the best car rental experience we have ever had. They bent over backwards to accommodate us. They gave us a great deal and a free ride to the train station. Beyond expectations!
Oct 17 2017
Cons: THE FACT THAT I CHANGED AND THEN CANCELED THE RESERVATION AND YOU GUYS ARE STILL BUGGING ME FOR A RESPONSE TO THIS SURVEY!!!! IF I HAD THE NEED, I WOULD'VE USED THEM--I DID NOT, HOWEVER.
Jan 3 2018
Pros: Received the car I ordered. Ready on time for pick up and was clean.
Cons: Because I booked through a 3rd party vendor, the agreement was not spelled out in the email and the insurance policy was unclear.