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Pickup truck |
Enterprise
5.3
Okay
44 reviewsCleanliness
5.3
Comfort
5.9
Pick-up/Drop-off
3.9
Value for money
5.9
6 locations in Kailua
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Reviews
2.0 Mediocre
Mar 2021
Cons:
Place was closed.8.0 Excellent
Jan 2021
Cons:
Crazy pickup line over an hour Car not very clean but happy to get one in covid Price amazing9.6 Excellent
Jan 2020
Pros:
The check in staff was very friendly and gave me the option to drop off at the airport location.Cons:
No pickup service in Waikiki from this location10.0 Excellent
Dec 2019
Pros:
friendly and efficient staff; clear instructions on after-hours return; great car.10.0 Excellent
Nov 2019
Pros:
Vehicle was nice. Speed of service and priceCons:
Drop off after hours option9.2 Excellent
Aug 2019
Pros:
Everything was top: the car, the sraff, pick up and return of the car and so on.Cons:
The rental price could be a bit lower.Hertz
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Kailua
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Reviews
2.0 Mediocre
Jul 2019
Cons:
Everything, horrible treatment from start to finish and in the end I ended up canceling my reservation and going with another rental agency.7.2 Good
May 2019
Cons:
Took way too long to get car9.6 Excellent
Aug 2018
Pros:
Easy and fast pick up and drop off. Excellent car.10.0 Excellent
Aug 2018
Pros:
That Hertz was willing to work with me, even though I rented through a hotel. I will never rent through a hotel because they have cars that need an oil change, incorrectly write down mileage on the odometer. Kevin F and Jack P took care of me and made me want to work with Hertz next summer when I will be back for another 6 weeks.Cons:
I did not know that the cars rented from a hotel are the second string. Cars that were in wrecks, but repairable. And the help that staffed these places, were unorganized and at times did not answer the phone. I will always rent from an airport because you get what you pay for.6.4 Good
Jul 2018
Pros:
Car was clean and drove well. Didn't have any issues there.Cons:
The customer service agent left something to be desired. I found myself multiple times just standing there waiting for direction. He was very nice but failed to communicate what I needed to do (sign the receipt, provide ID and card, etc.). It wasn't too bad but made me feel awkward.5.2 Okay
Jul 2018
Pros:
Pick up location was an hour Uber ride from Honolulu Airport. I thought we were booking at HNL. That’s what I booked for on price line. I believe it was their error. The district manager allowed me to return at the airport so that was great.National
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Kailua
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Reviews
10.0 Excellent
Jul 2019
Pros:
Staff at both the desk and up in the rental garage were awesome. We received an amazing upgrade which enhanced our day's driving experience!Cons:
The car's service light went on for Oil Chage almost immediately after we left with the car and by the time we returned in the afternoon the Add Engine Oil light was on, so while it didn't really impact our drive, I was a little worried by the time we got back.10.0 Excellent
May 2019
Pros:
Everyone was great. Very helpful and got the car quickly10.0 Excellent
Jul 2019
Pros:
Staff at both the desk and up in the rental garage were awesome. We received an amazing upgrade which enhanced our day's driving experience!Cons:
The car's service light went on for Oil Chage almost immediately after we left with the car and by the time we returned in the afternoon the Add Engine Oil light was on, so while it didn't really impact our drive, I was a little worried by the time we got back.10.0 Excellent
May 2019
Pros:
Everyone was great. Very helpful and got the car quicklyEagle Rent A Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Kailua