Pros: As we were on a short schedule, pickup at the airport, receipt of the car and return process, it was great.
May 19 2017
Pros: Super easy to turn in and the shuttle service was quick and efficient.
Car was very clean
Cons: Didn't like that the customer service rep located outside where you choose your car treated people like we were a bother to her. Then, when she insisted that a Fiat 500 was a compact SUV because it had a hatch that really irked me. It ended up being enough space to transport 5 people (but not luggage for everyone, glad we didn't need it to) but her attitude was crappy.
Jul 3 2017
Cons: We were charged more than what had been suggested by you and had to buy their insurance even though we took insurance out with you. We also had selected gps when booking to be included in the price however when collecting the car they said that we hadn't and would have to pay for it. Overall not a rest experience.
Nov 5 2017
Frustrating start, but good after that
Pros: We hated the first car we picked and took it back to exchange. They swapped it out for us, no problem and were super nice about it. The drop off was great because we were dropped in front of our individual airline desks which was nice. Everything wasn’t perfect, but it was really good and we will look at using Alamo again.
Cons: The pick up needed better directions. We were told to go to the center median and wait. However, they only pick up at the very end median. Nothing was said about this ever and it took 30 minutes to get everything figured out and schlep down to the other end of the airport pickups. The second car we got was not cleaned well, and we questioned if it had been cleaned at all. We took it anyway and gave it a good wipe down ourselves. Nothing terrible, but we were a little thrown off by it
Feb 11 2018
Dirty minded clerk ever!
Pros: Nothing at all.
Cons: I'm typing this on behalf of my mother.
Apparenty, the Alamo clerk in Hawaii deceived my mom with charging her heavy insurance fee and many other options. Since my mom speaks only limited English, she couldn't understand the contract fully and they didn't try their best to make my mom understood the contract. So she felt the contract was kind of fraud.
As I experienced, Enterprise is way better in terms of service and their kindness for customer. We would never suggest Alamo to anyone.
Oct 18 2015
Pros: Great Price. Great Car. Fast friendly service. Couldn't be happier.
Cons: Nothing. Liked it all.
Nov 7 2015
Missed the mark
Pros: Affordable internet rate and nice facility
Cons: The Attitude of the individual who sent us off with the car. Looked at me like I was an idiot when I asked a question about previous damage on the vehicle and got into a staring match or something. It's the only way I can describe it. I asked him a question and he just stared at me. I felt like I was in high school again. Bottom line the dude was incredibly unprofessional and is not helping leave a good impression on the facility.
Additionally I drove the car for about 50 miles. The vehicle was a fiat and had 7/8ths of a tank remaining. I was then charged for 3-4 gallons of gas. I highly doubt that the fiat has 24 or 32 gallon tank. If you are going to charge a higher premium for the fuel at the station then charge the correct quantity
Nov 8 2015
Pros: the car itself, although not cleaned well from previous renter
Cons: all the costs that are not disclosed up front. daily rental cost appears low, but be prepared for actual rental to be 3 times higher than your quoted because of overpriced insurance, fuel fee, and other hidden fees. I'll never rent from alamo again and I'll never trust ptices listed by kayak.
Nov 19 2015
Pros: They ran out of full size so they gave us a convertible which was great to see the island. Car had a few lights out but they waved fuel service charge
Dec 4 2015
smooth process, no problems
Pros: I booked the car on my phone while I was walking from baggage claim to the rental center. No problems picking it up at all. The car was comfortable and adequate to the task.
Cons: The two of us booked and prepaid for an economy size car (in this location, we were told in person, it was a smart car or a Fiat). We arrived at the rental car location and there was a long wait to speak to a representative. When we finally got to the counter, it took them another 20 minutes to locate a car for us and at the end, we got upgraded to the next level since they were out of economy size cars. The car was an older model Toyota Yaris. It was dirty and made squeaking noises when we drove. This was already an upgrade! We even witness a representative yelling at customers when we were waiting for the shuttle. Pay a little more and rent from another company to save time, better service and a clean vehicle.
Oct 10 2015
Employees were unprofessional and unfriendly. Loca
Cons: Car was dirty and smelly.
Oct 13 2015
Cons: Sketchy sketchy car rental place with HORRIBLE customer service. Front desk girl is very unfriendly, just rude for no reason and gives no instructions whatsoever.
Kayak should not allow this rental place as an option. I wish I'd have paid a few bucks more for a brand name car rental place so that I wouldn't have to stress out about this sketchy place. Horrible reviews on google.Com also.
Oct 18 2015
Cons: Bad customer service
Oct 19 2015
Pros: Pleasant people and quick efficient process. Good price.
Cons: Car was 4 years old. Remote buttons on keys did not work.
Oct 24 2015
Pros: very accommodating. Older car (2008) but clean and ran well.
Cons: Driver door power door lock inoperative. had to lock manually. Fine for me, but could have been bad if I had not noticed that the key fob only locked 3 of the 4 doors. Theft from rental cars can be a problem anyway, so why make it easy. They made a note of it when I returned the car, and assured me that it would be repaired.
Oct 26 2015
Great Price! Great Car!
Pros: The car was nice and the price was great.
The staff was very friendly and easy to work with. I will definitely use them again!
Cons: No complaints.
Oct 26 2015
Budget value - budget service
Pros: Price was great - car was clean and we got a lot for the money. Traveling around Oahu by car was super - gas is cheaper than we thought it would be and it is so easy to get around the island to see all the sights and experience all the wonders of Oahu.
Staff was friendly. Shuttle picked us up from the airport and it was a quick jaunt to the rental office.
Cons: Facilities were not the nicest - you are not paying for a big budget car rental company facility. It was disappointing that there was no shuttle back to the airport as we had to make an early flight and the office didn't open until 9 am. Be prepared to call a taxi if you are dropping off early - it worked out fine but it's an extra hassle and expense that it is good to be aware of.
Oct 26 2015
Rent from somewhere else...
Cons: This place is a used car lot that also rents cars. When I saw 'Economy Rent a Car' I thought it was the legit company you see ads for, but this place is actually 'A1 Economy Rent a Car' or something like that. I think they're banking on the fact that their name is similar so people think it's the car company we're expecting. The car was dirty and obviously no care was given to clean the inside either. There were still wrappers in the console from the last person and you could see that nothing had been wiped down. I would rather have spent my money with a good car rental company. It was disappointing. Rent from somewhere else. The car looked and felt old and used.
Cons: The car model was completely different to the one shown on the picture. The Thrifty sales person tried hard to sell an extra insurance. Extra driver was more than a third of car rental for a week.
Feb 5 2018
Pros: no issues luckily but I was impressed with the car (GMC Yukon) and the service was good
Cons: I was asked if I wanted to prepay for fuel.. big mistake because I was charged $106 and I doubt there was that much fuel in the vehicle
Oct 12 2015
Jeep was fun but inconvenient
Pros: The staff at Thrifty was friendly but rushed. Bus drivers were nice and very helpful.
Cons: We'd requested a convertible but the only one they had was a Jeep. It was fun but not secure. The back windows are just zipped in place and could easily have been unzipped.
Oct 15 2015
Pros: Decent van with a reasonable price, performed fine. Check in went smoothly.
Cons: When picking up the car, we had to wait over 30 minutes to occupy the vehicle after paying for it. The windshield wasn't totally clean inside.
When signing for the car, the agent gave me the option of having them fill the fuel tank upon it's return at the going gas prices at a service station, which I accepted. She did NOT tell me that I would get charged for a full tank whether or not it was nearly full or empty.
Nov 1 2015
Pros: I was a good clean car rental.
Cons: The very LONG line to Pickup the car. I waited almost 1 hr to pick up the car! Way to long! Trin
Nov 16 2015
my desk agent was great. dropoff hard ton find wit
Pros: Desk agent was great. Car.ran well.
Cons: Low on wiper fluid
. Dropoff hard.to find
Nov 18 2015
Pros: Staff were quick & courteous
Cons: It's not Thrifty's fault but their location is off the airport and the streets in Oahu suck to navigate so it was difficult to drop the vehicle off.
Nov 24 2015
Pros: Fast easy service!!! Very friendly!! Pickup and drop off was so fast!!
Dec 2 2015
Be careful at the pickup desk.
Cons: Price increases over quote
Made the return time much earlier than the time we had picked it up without telling us.
Pros: The car was clean and comfortable to drive. Customers service was friendly and helpful.
Cons: The price per day was very expensive compared to other rental company. Wish I did more research since the fee were very high.
Aug 27 2016
Quick and easy!
Pros: Friendly team with great follow up on our satisfaction.
Aug 28 2016
Great Customer Service
Pros: The customer service was amazing. Friendly and attentive staff both on pick up and drop off. Great car too.
Feb 18 2017
So many choices
Pros: Got a great value on line.
Cons: So many choices and it takes so long to know which one is where, the shuttle picked us up at one place and then took us to one location, the second location came and picked us up so the luggage transfer was a bit of a pain. It listed a shuttle but this is not correct. The only shuttle service is to the main one on the airport, all others have to come and get you and transfer luggage, had I taken a car at the airport, it would have been almost double what I paid. Also when I arrived they did not have the car that I had reserved, they never do, but they will always upgrade you to a "better one" . My better one was a pick up, which was OK, but may not be for others. I was worried it would not get good mileage but it did. In the end all was well beyond the transfer of luggage, I had one very heavy one.
Feb 23 2017
bait and switch
Cons: I made reservations for 4 days at $218. Got there at 1930, only to find out the non airport Enterprise closed at 1800 and the airport Enterprise would not honor the $218 price. Had to pay $350 for the same size car for the same 4 days.
Mar 6 2017
Pros: The customer service at this Enterprise location (Ashley, Ricky) are wonderful and helpful!!!!
Cons: We got on the Enterprise bus from the airport and were brought to the airport location (off premises as expected) though our car rental was at another location (one mile away). It took awhile to get picked up and receive our car but again, the customer service was so great it washed away this inconvenience!!
Sep 25 2016
Pros: We valued the upgrade, thank you.
Cons: The image of the car when booking is a convertible chev 200 - clearly it is not this car on offer but it is misleading.
Mar 1 2017
Rental great experience
Pros: I love enterprise always a great experience wouldn't expect anything less
Cons: Finding the place my gps was horrible in Hawaii
Sep 22 2017
Pros: Chris was very helpful, they did not have the Nissan Rouge
So I took the Juke. Chris waived the airport drop off fee.