2.0 MediocreJul 11 2019
Everything, horrible treatment from start to finish and in the end I ended up canceling my reservation and going with another rental agency.
7.2 GoodMay 7 2019
Took way too long to get car
9.6 ExcellentAug 23 2018
Easy and fast pick up and drop off. Excellent car.
10.0 ExcellentAug 19 2018
Thanks to Kevin F and Jack P at the HNL airport for making this a 5 ⭐️That Hertz was willing to work with me, even though I rented through a hotel. I will never rent through a hotel because they have cars that need an oil change, incorrectly write down mileage on the odometer. Kevin F and Jack P took care of me and made me want to work with Hertz next summer when I will be back for another 6 weeks.I did not know that the cars rented from a hotel are the second string. Cars that were in wrecks, but repairable. And the help that staffed these places, were unorganized and at times did not answer the phone. I will always rent from an airport because you get what you pay for.
6.4 GoodJul 15 2018
Car - Good, Service - MehCar was clean and drove well. Didn't have any issues there.The customer service agent left something to be desired. I found myself multiple times just standing there waiting for direction. He was very nice but failed to communicate what I needed to do (sign the receipt, provide ID and card, etc.). It wasn't too bad but made me feel awkward.
5.2 OkayJul 6 2018
Pick up location was an hour Uber ride from Honolulu Airport. I thought we were booking at HNL. That’s what I booked for on price line. I believe it was their error. The district manager allowed me to return at the airport so that was great.
10.0 ExcellentMay 26 2018
Lowest Price on the island of Oahu!!Quick, affordable and got the vehicle to meet our needs and the staff was nice. A+++
10.0 ExcellentMay 11 2018
The car and the Hertz employees were great. There were extra fees that were not explained up front.
10.0 ExcellentMar 4 2018
5.6 OkayFeb 26 2018
They gave away my carThe vehicle I got was fine.I got a bird poop covered not clean inside car. I did not get the size I reserved and too bad that is all we have. Disappointing.