Pros: Great Price. Great Car. Fast friendly service. Couldn't be happier.
Cons: Nothing. Liked it all.
Nov 7 2015
Missed the mark
Pros: Affordable internet rate and nice facility
Cons: The Attitude of the individual who sent us off with the car. Looked at me like I was an idiot when I asked a question about previous damage on the vehicle and got into a staring match or something. It's the only way I can describe it. I asked him a question and he just stared at me. I felt like I was in high school again. Bottom line the dude was incredibly unprofessional and is not helping leave a good impression on the facility.
Additionally I drove the car for about 50 miles. The vehicle was a fiat and had 7/8ths of a tank remaining. I was then charged for 3-4 gallons of gas. I highly doubt that the fiat has 24 or 32 gallon tank. If you are going to charge a higher premium for the fuel at the station then charge the correct quantity
Nov 8 2015
Pros: the car itself, although not cleaned well from previous renter
Cons: all the costs that are not disclosed up front. daily rental cost appears low, but be prepared for actual rental to be 3 times higher than your quoted because of overpriced insurance, fuel fee, and other hidden fees. I'll never rent from alamo again and I'll never trust ptices listed by kayak.
Nov 19 2015
Pros: They ran out of full size so they gave us a convertible which was great to see the island. Car had a few lights out but they waved fuel service charge
Dec 4 2015
smooth process, no problems
Pros: I booked the car on my phone while I was walking from baggage claim to the rental center. No problems picking it up at all. The car was comfortable and adequate to the task.
Dec 14 2015
Pros: The staff at the desk tuck care of me and Candace at the car return treated me with patience, professionalism, and aloha.
Dec 17 2015
Pros: The car was fine, I more so had a problem with the booking. I opted for full insurance on your website and it wasn't the policy I needed. I ended up canceling the policy and losing money due to exchange rate, the insurance I actually needed was liability and that wasn't an option on your website. And it literally doubled the price of the rental. If I would have known that I probably wouldn't have done it that way, but I had changed my plans and hotel because of the car rental and it was to late to change my plans again. So I don't appreciate not knowing what the realistic price was going to be from booking through you. It makes me not want to deal with Kayak, it really had nothing to do with Alamo...
Dec 28 2015
Pick up-drop off
Pros: We could find a way to get the pick up at Waikiki instead of taking s bus to the airport etc. people were friendly.
Jan 12 2016
Great Rental Agency
Pros: Very FAST rental agency, great car (got a 4-door sedan as an "economy"), and overall awesome experience.
Cons: I liked everything about this rental. Even the return was fast (under 1 minute) with no issues.
Jan 18 2016
Pros: Truly enjoyed the customer service after a long flight. The selectionsecond for vehicles was abundant. Got to rent a brand new car
Pros: The staff at Thrifty was friendly but rushed. Bus drivers were nice and very helpful.
Cons: We'd requested a convertible but the only one they had was a Jeep. It was fun but not secure. The back windows are just zipped in place and could easily have been unzipped.
Oct 15 2015
Pros: Decent van with a reasonable price, performed fine. Check in went smoothly.
Cons: When picking up the car, we had to wait over 30 minutes to occupy the vehicle after paying for it. The windshield wasn't totally clean inside.
When signing for the car, the agent gave me the option of having them fill the fuel tank upon it's return at the going gas prices at a service station, which I accepted. She did NOT tell me that I would get charged for a full tank whether or not it was nearly full or empty.
Nov 1 2015
Pros: I was a good clean car rental.
Cons: The very LONG line to Pickup the car. I waited almost 1 hr to pick up the car! Way to long! Trin
Nov 16 2015
my desk agent was great. dropoff hard ton find wit
Pros: Desk agent was great. Car.ran well.
Cons: Low on wiper fluid
. Dropoff hard.to find
Nov 18 2015
Pros: Staff were quick & courteous
Cons: It's not Thrifty's fault but their location is off the airport and the streets in Oahu suck to navigate so it was difficult to drop the vehicle off.
Nov 24 2015
Pros: Fast easy service!!! Very friendly!! Pickup and drop off was so fast!!
Dec 2 2015
Be careful at the pickup desk.
Cons: Price increases over quote
Made the return time much earlier than the time we had picked it up without telling us.
Dec 30 2015
Thrifty at HNL Rocks!
Pros: Outstanding service from beginning to end!!
Jan 25 2016
Pros: Sign in was fast and great . Check out fast and great ride to and from airport A+
Cons: The breaks squealed very bad I assume they are ware out. The mirrors and windows were very dirty.
Feb 18 2016
Cons: Customer service at pickup was very poor. Used a lot of scare tactics to try and upsell additional insurance and pre-paid fuel. Some of their comments were complete lies.
Also, the price quoted on my reservation from Kayak was different than what my final cost ended up being. Kayak quoted me a daily cost (6 days) but Thrifty charged me a weekly cost (7 days even though I only used 6). Not sure if that was a problem with Kayak or with Thrifty.
Employees were unprofessional and unfriendly. Loca
Cons: Car was dirty and smelly.
Oct 13 2015
Cons: Sketchy sketchy car rental place with HORRIBLE customer service. Front desk girl is very unfriendly, just rude for no reason and gives no instructions whatsoever.
Kayak should not allow this rental place as an option. I wish I'd have paid a few bucks more for a brand name car rental place so that I wouldn't have to stress out about this sketchy place. Horrible reviews on google.Com also.
Oct 18 2015
Cons: Bad customer service
Oct 19 2015
Pros: Pleasant people and quick efficient process. Good price.
Cons: Car was 4 years old. Remote buttons on keys did not work.
Oct 24 2015
Pros: very accommodating. Older car (2008) but clean and ran well.
Cons: Driver door power door lock inoperative. had to lock manually. Fine for me, but could have been bad if I had not noticed that the key fob only locked 3 of the 4 doors. Theft from rental cars can be a problem anyway, so why make it easy. They made a note of it when I returned the car, and assured me that it would be repaired.
Oct 26 2015
Great Price! Great Car!
Pros: The car was nice and the price was great.
The staff was very friendly and easy to work with. I will definitely use them again!
Cons: No complaints.
Oct 26 2015
Budget value - budget service
Pros: Price was great - car was clean and we got a lot for the money. Traveling around Oahu by car was super - gas is cheaper than we thought it would be and it is so easy to get around the island to see all the sights and experience all the wonders of Oahu.
Staff was friendly. Shuttle picked us up from the airport and it was a quick jaunt to the rental office.
Cons: Facilities were not the nicest - you are not paying for a big budget car rental company facility. It was disappointing that there was no shuttle back to the airport as we had to make an early flight and the office didn't open until 9 am. Be prepared to call a taxi if you are dropping off early - it worked out fine but it's an extra hassle and expense that it is good to be aware of.
Oct 26 2015
Rent from somewhere else...
Cons: This place is a used car lot that also rents cars. When I saw 'Economy Rent a Car' I thought it was the legit company you see ads for, but this place is actually 'A1 Economy Rent a Car' or something like that. I think they're banking on the fact that their name is similar so people think it's the car company we're expecting. The car was dirty and obviously no care was given to clean the inside either. There were still wrappers in the console from the last person and you could see that nothing had been wiped down. I would rather have spent my money with a good car rental company. It was disappointing. Rent from somewhere else. The car looked and felt old and used.
Nov 17 2015
Cons: Pick up and drop off terrible inconvenience
Nov 17 2015
Pros: That they had a mini van available
Cons: we rented two minivans once we arrived they Weren't clean it took a long time to check put. The drive there was hot and smelly. Once we returned the vans we took a shuttle to the airport which was too crowded. Once we got to the airport The driver got upset because we weren't taking out money for tip. He started to mumble words that indicated that we were cheap. I was so busy getting my things and my two year old and when I heard him say that it made me even more upset. I hated this rental company. Wouldn't rent anything from them again!!!!!!