I didn’t line anything about this company. I booked on kayak and when I got to the rental place they gave me so many problems. They even asked for a billed under my name simply because I am a local client. I walked away without a vehicle because it was simply impossible to fulfill all their requests. Will never try to book a rental with this company again
woman at counter, when i arrived, was extremely kind and helpful. she set me up with the proper expectation and they pulled through with what they promised. i was given a new car that fulfilled all that i expected. i also received my deposit back in a timely fashion. i will be referring Ace to friends that go to vegas transportation was provided from airport and back i couldn't have asked any more than what i received.
Not good. I had 1.5 hours to wait in line to make my appointment. After an hour 3 people had been serviced and 6 were in front of me. I had to get an Uber. The appointment was the main purpose of my reservation and flight in from Minnesota. The lady working the counter mentioned a couple people had called in sick that were scheduled. I’ll be seeking a full rebate.
We rented in Las Vegas and they are off site...as in a shuttle to a another shuttle. It looked sketchy. Like what were we getting into. Mainly the problem was NV has a new law as of Oct 2025 requiring a certain amount of liability insurance. Fine, but who brings their auto insurance card with them on vacation? We didn't plan on renting a car and at no point do any of the apps warn or tell you, that you may want to bring your car insurance information with you or up your amounts prior if renting in NV. They wanted to charge $50 a day on top of my rental rate. The guy next to me had his state minimums and they were not high enough so he had to pay the $50 and he wasn't prepared for that. These companies need to do better to warn us but they won't. Just a big money grab in a state that already nickel and dimes you to death. Also the line and process were sooo long and slow. One of the CS reps was so chatty and actually pulled out his phone to talk about his hike to red rocks. Like SIR, there at 15 people in line here. Also why am I paying $65 for the extra insurance coverage when I made the reservation, then you want to charge me more? Why are you asking me tons of questions when I answered those on the app. Like what is that information for if you are going to ask me again in person and no I don't want to pay more for an upgrade. When you leave you get hounded by the show sales people. The walk around and photos of every inch of the car. Come on take a video, I haven't had that with any other company in years. The return was the easiest and fastest part. Next time I will use a regular name brand rental company. Not their fault about the new law but still an email or test message advising of this prior would have been nice and given me time to contact my insurance company to email me.
They try to force you to buy there insurance. Total surprise to me, never had that happen before. Cancelled res right away.
I was not able to use my credit card rental insurance and the pick up service staff were very rude!
