Book Ace car rentals in Las Vegas

Reviews for Ace in Las Vegas

Recent reviews

Traveler rating

Excellent

56

Good

53

Okay

77

Mediocre

148

Poor

0

Find reviews that mention:

car was cleancustomer service

get the careven though

car availablenever rent

shuttle from the airportcredit card

great priceper day

car insurancecar was dirty

friendly staff

2.0

Poor serviceCons:Far Force to sell their insuranceReviewed Jun 23 2017

review from

2.4

Don't Respect ReservationsPros:The person who showed us the car was very professional and when they took the car back, it took less then a minute.Cons:Set pick up time at 10pm. Got there at 10:50pm. They claimed that the car we had reserved was given to someone else and that we had to "upgrade". Ended up spending $50/NIGHT MORE. Luckily we only had two nights to pay for. Their rental office is off site and requires two shuttles at Las Vegas Airport. It was middle of the night and they knew we had worked 8 hours, drove 2 hours and flew 5 hours when they decided to apply these price gouging tactics. They knew we had limited options.Reviewed Oct 9 2017

review from

2.0

Horrible service!Pros:NothingCons:Pick up experience involved horrible customer service and trying to add on hidden fees. Did not buy anything extra or upgrade. Drop off was a nightmare as they were closed and did not open until after our flight left. Had to leave the car there, no place to drop off keys. Had to take an Uber to airport. Called them a million times between 4am and 10am and no one ever answered. Horrible rental experience. Ace is horrible!Reviewed May 7 2018

review from

5.2

Did not have car type I reservredPros:car was cleanCons:waited a long time to be assisted when picking up. then I went to the counter and they said they didn't have the car I reserved (a compact car, as I was going to be driving a lot and wanted to get good gas mileage). So they offered me a volkswagen beetle instead, which is a tiny car and one I wouldn't feel safe in! Then they offered me an SUV (which I took because it was the only other option other than minivan), and I was stuck with a car that is far less fuel efficient. Not a good experience.Reviewed Jul 16 2017

review from

2.0

I won’t book with you anymore because of AcePros:Nothing!Cons:They lied to my wife and said she had to buy their $60 basic insurance. We have insurance and her credit card has rental car coverage as well. Then they also told her that gas was $3.50 a gallon which it was $2.50. It was supposed to be $92 total and ended up paying a $217 bill. I will never use kayak ever again because you are associated with crooks! Never again kayak.... there are plenty of other sites that offer the same service.Reviewed Oct 16 2017

review from

4.8

Cons:We rented a van, when we got there, they told us the van's door was broken and had to give us a seven seater and asked us to go back the next morning for exchange. When we went back the next morning they told ask they didn't have a van and have to wait until 2pm!! Not to mention the price was not what is was agreed on. We end up returned the car and have to look else where for a van as we need to continue our trip. Overall, very bad customer service! Will not rent from them ever again!Reviewed Nov 25 2017

review from

8.0

Pros:Quick friendly serviceCons:It's a double shuttle ride - this wasn't clear when making the reservationReviewed Apr 15 2017

review from

2.0

Cons:Bait & Switch. We had a quote at 115.90 canadian for our car rental.We refused all offers for extras,asked several times for the deal we were quoted. Returned the car with no damage & full tank of gas. Returned the car several hours early. Total bill was almost 300.00 Cdn.We will never be back.Reviewed Apr 25 2017

review from

4.0

Pros:The guy at desk helped me arrange for a rental car at another car rental place down the street. Wierd to set up a customer with competitors down the street, but he knew they where wrong for not clearly informing me of the need for utility bill and cable bill to get a car from them(wired requirement). Plus I had my 9 month son with me in his car seat in Vegas heat.Cons:Didn't get a car because they needed a utility bill and cable bill with address and name on it. I did not know I needed those types of paperwork for a car rental. But even if I had those papers, they was going to add a $100 more charge to get unlimited miles for 2 days. That made the rental higher then most bigger name car rental placed a block away. So I cancelled and went down the street and got a better deal.Reviewed Jun 4 2018

review from

3.2

Cons:Needed 2 shuttles to get to the rental location. Had to wait 45 minutes for the ACE shuttle. Pre purchased insurance from kayak ace didn't accept it had to pay again. Car was 3 years old. Need i say more ???Reviewed Sep 29 2017

review from

10.0

Friendly and efficientPros:The staff was very friendly and very efficient. Drop off was easy and had us on the shuttle in no time.Cons:We had to take a shuttle from the airport to the main car rental center then wait for another shuttle to go to Ace. We were traveling with our elderly parents so it was hard. But the shuttle driver was super helpful and sweet it made it easier.Reviewed Aug 25 2017

review from

4.8

Cons:bad location, hard to get to from the airport the location is basically a hole in the wall in the strip mall they gave me a car which had temporary tags car developed a tire bubble on the way overall absolutely not worth dealing with this garbage place for saving 20 bucksReviewed Jul 6 2018

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• How much does it cost to rent a car from Ace in Las Vegas?

  On average a rental car from Ace in Las Vegas costs $36 per day.

• What is the most popular rental car from Ace in Las Vegas?

  Intermediate (Ford Escape or similar) is the most frequently booked rental car type from Ace in Las Vegas.

• How many car rental locations does Ace have in Las Vegas?

  Ace has 1 rental location in Las Vegas. Take a look at our Ace rental location map to find the best rental cars near you.

• Does Ace have a car rental location at the airport: Harry Reid Intl airport (LAS)?

  Yes

• Does Ace offer shuttle or airport pick-up services from Harry Reid Intl airport (LAS)?

  Yes