Book Ace car rentals in Las Vegas

Cons: They need to disclose that they are not even at the offsite rental car place. they are OFF the offsite parking place!

Cons: The car is old and stink, never send out the receipt so I couldn't check any hidden fees. Try to contact them to verify about those fees but never get response. Be aware of this business

Cons: I arrived 2 1/2 hrs before "scheduled" pick up time. There were not any vehicles in my price class available. My only option was to upgrade to a "premium" vehicle costing $129 more than was quoted. MAKE SURE you have the correct TIME for pick up when you make your reservation. Watch their hours of operation also, they are not a 24 hour business... they open later and close earlier than any other car rental company I have ever dealt with.

Cons: Mandatory insurance $20 a day!!!!!

Cons: The service was awful and waited 15 minutes to shuttle away to the rental location it's an additional bus ride. They wanted an absurd amount of info said they sent me an email which they didn't. Told me for an additional $223 they could get me in a car I was renting a car for 28 hours. I told them forget it and went back to the airport rental hub and rented on the spot from E-Z Rental and where awesome. Don't even waste your time with Ace!!!!

Cons: Way off airport with no shuttle for an early flight. Reserved the car for $163 with tax and had my own insurance but got charged $260 when I got to the counter and I did not upgrade. Unhappy experience as I could have had a major rental company with 24 hour drop off and shuttle for the same money.

Cons: I was charged a fee for service I didn't use. Doors on rental were hard to open/close. General attitude of attendants was poor

Cons: Very fast running back to the Rental Car plaza

Cons: Price is not accurate. If late they will probably not have your car but will have one model up for twice the price. YOU CAN'T PICK UP OR DROP OFF YOU CAR AT THE AIRPORT. (Las Vegas) Instead you take a shuttle then wait 15 to 30 minutes, then take another shuttle. Forget it. Take a dam UBER or CAB with all the extra time it will take. THEY ARE NOT OPEN EARLY MORNING. So if you have an early flight you must arrange to drop the car off the night before and then take a cab to your hotel and then a cab the next morning to the airport. They hit you up with some sort of amenity fee! Total Profit for them. When you book out your car you feel like you are being booked in a police precinct. STAY WAY FROM THEM. The cheaper price is not worth it. Finally I got my midsize care at 40 a day with taxes and it had no GPS. AVOID THEM! And if you need them to put some gas in the tank for you they will at $9 a gallon. They are just a scam type company. AVOID AVOID AVOID AVOID

Cons: Needed 2 shuttles to get to the rental location. Had to wait 45 minutes for the ACE shuttle. Pre purchased insurance from kayak ace didn't accept it had to pay again. Car was 3 years old. Need i say more ???

Cons: We had a bad experience when we returned the car. My wife was pissed off with the rude female employee Janine or whoever her name is because she was mumbling and did not even know how to spell her name when my wife asked her. She has personality problem, she should be reprimanded and need counseling of being disrespectful to a costumer who just want to know the proper place where to park the car for return. They have a small place for car return and I can't even parked the car next to the last car in line because I was already obstructing the drive way. That rude female employee represent a bad reputation to the company. We don't mind the inconvenience of the long wait for the shuttle bus when we arrived at the airport, but being treated unkindly was the worst experienced we had being the first time costumer of this car rental company. I hope this review will help to improve their quality of service.

Cons: Was forced to pay a "loss of use" fee of 20 bucks per day, which was not quoted in the price. Went in expecting to pay 208 which was the price online listed with taxes and fees. Got there and was charged $408 after all was said and done. I was told this is a Nevada fee they are allowed to charge. I will NEVER rent from them again.

Cons: Felt hostage to a "shell game" they were playing with prices and surcharges. Beware...once you're at their desk, after a long flight, they claim that you agree to a specific pickup time, i.e. 12:00 pm, not just that the car is available after that time, and once you miss that pickup time that you "agreed" to, they start playing this game where they now say the original quoted rate thru the 3rd party service (like Kayak) is not available and then want to levy penalty fees. Then they quickly pretend to make it right by offering you a "special deal" and add 10 to 20 dollars onto the daily fee. I watched them do this to the customer before me, and then try it on me. The refuse to honor any internet booking prices and blame it all on the third party sites like Kayak or others. Do not rent from these criminals!!! Kayak should drop them immediately!

Cons: Rental car agents were cold and made upgrade my car because they did not have my model available. Tried to shame me into buying their insurance instead of the insurance I bought on Kayak

Cons: I have a fuel charge of $94.00 on my bill. I've called Ace several times and also tried to contact reservations. No response at all. I am very disappointed that they have not returned my phones. Also, as I said, I tried to contact the reservations and was placed on hold for 20 minutes. No answer. Customer Service? I think not.

Cons: 1)Charged more for rental than confirmation quote--pick up/drop off times on both forms matched so price should have been consistent. 2) Rental not on McCarran Airport premises as verbally told it was. There was an additional shuttle to an off site location--total time to arrive to get car was 1.5 hours after 2 shuttles. 3) No license plates on vehicle. We requested a vehicle with plates & were told 90% of their vehicles do not have plates; 3.5 days driving between multiple states with no license plates. 4) Location appeared to be a "pop-up" shop as agents were behind a wall & not visible from lobby as if there were something to hide.

Cons: Not only was the rental location offsite from where the car rental hub is in Las Vegas, it's in a shady back room of a travel agency. The shuttle never came to pick us up so we had to take a cab to the rental location. I originally purchased the rental insurance knowing that my personal insurance policy covered the rental, but I thought double coverage for only $18, better safe than sorry. The guy at the counter tried to upsell everything without telling you there was additional cost behind it. He also informed me that the additional trip insurance didn't cover liability. So he made me provide proof of my personal insurance, which that covered. Then he told me both insurances didn't cover loss of vehicle so I would have to pay an additional $19 for that coverage. Additionally there was $25 worth of taxes and surcharges added to the rental total. So what started as a $44 rental, ballooned into nearly $100 ripoff. When returning the car we waited in line for 15 minutes for customer service only to find out the area to return the vehicle was in a different location, the only sign that directed where to return was knocked over in some bushes. After the drop off we hopped in the shuttle to take us back to the hotel only to find out they only drop off to the airport, so we had to get out halfway and Uber back. This company has poor communication and terrible customer service. Do yourself a favor and spend a bit more to avoid all the hassle.

Cons: Booked convertible - got completely different option for completely different price. Terrible service.

Cons: Shuttle was 7 people and could take 1.5 hrs from airport to car. Choose another company

Cons: Takes two shuttles. Then wait in line at strip mall. Pay a little more and use onsite or single shuttle company.

Cons: This place was ghetto. Car was old and beat up. Service wasn't great. Shuttle driver blasted 80s metal so loud we couldn't talk to each other. Location smells like pee.

Cons: So many hidden fees

Cons: It's been 2 days since I returned car and still haven't received emailed receipt with detailed charges. I want to be sure that what I was quoted online is what I actually paid.

Cons: I'm not sure if it is kayak or Ace online ordering of the rental but there was no place to enter the time requested. Because of this unfortunately to my surprise when I arrived our car was out already rented out to somebody else so they had to upgrade me unfortunately at my cost.

Cons: Hidden fees and charges on pickup which made price essentially the same as big carriers but less convenient bc place was not on site at airport

Cons: We reserved our rental online. When we show up on pick up date and time. They tell us we do not qualify the rate we reserved because we are local. The rate are for visitors. If we want the same car with unlimited millage, we will have to pay $200 more!

Cons: 1. You have to take 2 shuttles to get here 2. they try and charge you extra for everything. They require you show your insurance on sight and still charged our friends an extra protection of $79.00 for no reason. 3. I was told all of their cars are "nice." My car was covered in dents, scratches, seats were covered in stains, it smelled like marijuana terribly, the alignment was so off in the car it drug it to the left, and the car had 80K miles on it. 4. we let them know we would be keeping the car a could extra hours and they charged us a double rate. Overall I don't know how this company is in business or what they do is even legal. Awful experience.

Cons: We didn't like the remote location that is not with all the other rental cars. Also no 24 hr drop off, so we lost a day because we had an early morning flight and had to take it back the night before and got no credit. In fact they wanted to even charge more because ours was a weekly rate! Ridiculous- we had no choice, there was no other way to return the suv.

Cons: In Las Vegas there is off site rental terminal where most rental car providers are located. I did not read the small print telling me that there is a "off" off site for ACE which we had to wait in 104 degrees for 25 minutes until a van came for us. Coming from Oregon this started our vacation off a little heated.

Cons: It was the most beat up car I have ever seen at a rental car agency. The front bumper was out of whack and at some point during the weekend popped off such that we had to put it back in. The lady behind the desk was also very rude.

Cons: We had to take a shuttle from the airport to the main car rental center then wait for another shuttle to go to Ace. We were traveling with our elderly parents so it was hard. But the shuttle driver was super helpful and sweet it made it easier.

Cons: Need to make sure that the person who books for the car rental have to have a driver license. Otherwise, ACE will transfer the booking to another person who has a driver license with extra charge.

Cons: The aircon is not working properly.

Cons: Locals pay at least $150 extra. Wasn't given a reason why. As soon as they saw a local driver's license they tacked on a $500 deposit, a $150 locals fee, plus they took away unlimited miles. This place is not for locals. Don't waste your time. We walked away without a car. Enterprise gave us a similar price and much better service.

Cons: Sloppy Car, Lights on Car Dashboard, never answered calls when I had a problem (kept ringing during the day Then to boot, another party of 6 was taken ahead of is even though we were first. And they only had one shuttle running. Stay Away From This Guys!!!

Cons: The offsite parking was not as convenient as on site with me but it was an easy process. The shuttle driver Taking us to the off site check in was not very helpful and didn't assis with the baggage.

Cons: Didn't get the car we "reserved" a week before. No convertable forthe Vegas trip. Got charged for a convertable rate for only a standard vehicle because the manager "stepped out" staff unprofessional and it kind of seemed like a side show.

Cons: No complaints. It was easy to follow the signs from the airport car rental area to the Ace shuttle!

Cons: Customer Service

Cons: The insurance, Ace has their own insurance as well as an offering from Alliance - I received very little direction on what coverage I needed and I felt like my policies were redundant. The drop-off, I learned that it was behind the building after waiting in line for half an hour.

Cons: So if you read the fine print, you'll discover this rental place is 2 shuttle rides from the airport... meaning you take one shuttle to the car rental center & the another to their offsite location. The shuttle driver was nice however. Also didn't mention that there would be a large hold on my credit card for the entire rental period until I picked up the vehicle. The location smelled terrible, of backed up sewage maybe? The car was clean but definitely smelled of smoke and the tires were out of balance so freeway driving was uncomfortable. I finished my business early so I returned my car a day early. I was told I wouldn't be charged for the day I didn't use, but I was. Lastly, some signage about returning your car to the back of the building would be helpful.

Cons: When I arrived it was not Ace but a place called verve rental. The employee that was helping me was not helpful at all. I was told I had to pay an additional trip insurance even though I already bought it on kayak. On the website it said unlimited miles but I was told that is incorrect and was charged again for that. It took almost 45 minutes total. The car was leaking fluid when I got to my destination. When I finally returned the car they couldn't verify on their app for returns so I had to go back inside and wait another 30 minutes just to be told everything was fine. DO NOT TRUST THIS PLACE. I will never use kayak for car service ever again.

Cons: Almost try to pressure you for extra features...

Cons: The car seats were full of stains. The trunk look like some one stole the floor off. The office location was further then the others and the gps had a bit of trouble locating to return the vehicle. You really need to be somewhat resourceful to find their office, I remember there was a chase bank in that same plaza and that's how I was able to locate my way back. Next time I'll pay the extra money and use the more known companies for an more updated cleaner car and service. The waiting area seats were all worn out. I saw some people fall in the seat. I know it's vegas but they should not offer a vehicle with puke stains.

Cons: We got to the rental place only to be told they had not cars for us and didn't know when they would have. They tried to assist us by saying they would get us with another rental company they took us back to airport after they said they would take us to the other rental place. We get there only to find out they cannot rent to us either. Worst service ever will never recommend them.

Cons: We weren't permitted to drive in Wyoming. They said they'd report the car as stolen. My travelling mate had to rent a separate car so we could continue our travels through Yellowstone. We were well aware of this restriction before we booked the vehicle. However, it did seem unreasonable.

Cons: They did not have the car we reserved and not any car for us to rent.

Cons: Agent tried really hard to sell additional insurance @ ~$20/day, and was mad when we refused to buy. Person who brought us the car said it had no damage, but it was scratched and dinged up around all sides including hail stones on the hood/roof, which is really odd for Vegas. Returned car, and were told to wait in the lobby for the shuttle driver, who then left after 10 minute, WITHOUT us or the other 2 couples that were waiting for him to go to the airport, so had to sit another 20 minutes while waiting for him to make the rounds.

Cons: all the hidden fees afterwards...ouch

Cons: The vehicle was not serviced prior to pick up. The oil change sticker said 24k and the odometer was 25k. We didn't notice until the 7 hour drive back when the dashboard promoted an oil change. Also, we were under the impression that the rental would be around $200 for a week however once all the fees were processed, we ended up paying $340-ish.

Cons: The hidden insurance fees that cost more than the rental.

Cons: Returned the car early but didn't get the refund back as promised.

Cons: Requires 2 different shuttle rides to get to rental agency. Wasn't disclosed until after paid reservation was made.

Cons: waited a long time to be assisted when picking up. then I went to the counter and they said they didn't have the car I reserved (a compact car, as I was going to be driving a lot and wanted to get good gas mileage). So they offered me a volkswagen beetle instead, which is a tiny car and one I wouldn't feel safe in! Then they offered me an SUV (which I took because it was the only other option other than minivan), and I was stuck with a car that is far less fuel efficient. Not a good experience.

Cons: They charge me two times. I told them already but they didn't take care of it, I have to call my bank to cancel transactions. By the time, they use another name of company to charge me. The name is not ACE. I have documented it. So annoyed!

Cons: Not responsive when I called about roadside assistance. I was stuck outside for 4 hours trying to contact them during the day.

Cons: Car was given with flat tire warning light. It was refilled but flat 12 times on 2 day trip

Cons: The place is off the airport car rental center and requires 2 shuttles. Very time consuming and very uncomfotable with kids. I almost missed my flight back...

Cons: MAKING UNREASONALE RULES DISPITE OF THE FACT THAT I HAVE : 1. MAKE THE RESERVATION AND CONFIRMATION SEVERAL WEEKS AGO, FOR UNLIMITED MILEAGE. I WAS TOLD THAT I COULD HAVE ONLY 150 MILES FOR THE ENTIRE 4 DAYS. I PRESENTED MY DRIVER LICENSE AND CREDIT CARDS (I HAVE BEEN RENTING CARS FOR THE PAST 30 YEARS), I WAS TOLD TO PRESENT MY OWN CAR INSURANCE POLICY AND MY UTILITY BILL TO PROVE MY RESIDENCY (INSPITE OF THE FACT THAT MY DRIVER LICENSE HAS MY PRESENT ADDRESS LISTED) I WAS TOLD TO LEAVE WHEN I TRIED TO REASON WITH THEM( CYNTHIA AND MALIK) ACCUSING ME OF TRYING TO CREATE A SCENE (WHEN WE ARE THE ONLY THREE PERSONS AROUND). I CALLED UP PRICELINE TO SEEK HELP AND WAS TOLD THAT THE BEST WAY TO DO IS TO CANCEL MY RENTAL. MY WHOLE TRIP WAS RUIN(I HAVE SEVERAL OUT OF TOWN GUESTS WAITING FOR ME TO PICK THEM UP, AND WE HAVE BEEN PLANNING THIS TRIP FOR SOME TIME AGO). I EXPECT MUCH BETTER TREATMENT AS A CUSTOMER (I HAVE BEEN A LOYAL CUSTOMER WITH PRICELINE FOR MANY MANY YEARS, YET THIS IS THE FIRST TIME THAT I ENCOUNTERED SUCH HUMILIATING AND FRUSTRATING TREATMENT. MY EXPERINCE WAS QUITE HUMILIATING AND UNSATIFACTORY. SOLOMON

Cons: Rental office made me wait over an hour because of a mixup. Car's electric outlets didn't work. Rental office is TWO SHUTTLES AWAY from the airport. Worthless, worthless, worthless.

Cons: Pick-up and Drop-off requires 2 shuttles

Cons: We did not get a car. Upon our arrival, they informed us that our booking had expired. They offered us a SUV for a cost increase. We left and went with another agency.

Cons: they lie, try selling incurrence hard, the wait was 40min, location sucks, only had one car with bondue on it when I refuE car I was not offered a diffrent car, big waist of time and money, this Las Vegas car rental is the worst expereance I ever had.

Cons: I booked the car on the premise of unlimited mileage and even my confirmation email the day before indicated unlimited mileage, however when i went to ace they had there own policy and refused unlimited mileage. ace stated i was a resident of the state and that disallowed unlimited mileage. it was indicated in the super fine print which most dont read. customers usually don't read the fine print usually especially when the bold letters are stating unlimited mileage with no conditions mentioned. i had to last minute rent a vehicle from someone else. this was a bad experience and i will not recommend it to anyone

Cons: The hot leather seats. But that was the suns fault

Cons: Far Force to sell their insurance

Cons: We had to take a second (additional) shuttle to a separate location to pickup the car. When we arrived at 7 pm to pick it up, the line was out the door and staff was moving slowly. We didn't get our car until 9 pm.

Cons: When we picked up car in Las Vegas and indicated that we would be driving all around National Parks and Death Valley the staff told us not to worry about the tire pressure light (which was supposed to be incorrect). Turned out it was correct. They hadn't bothered to put air in. Also, drop off and pick up is not at the airport as indicated. You must get on a bus with all of your baggage, to just get to the car rental facility about 15 mins away. Need to know the schedules otherwise you could miss a plane.

Cons: The car only had external locks on the driver's door; no power windows or locks and the air conditioning was poor--a real issue in Las Vegas

Cons: Once I realized they were not on site at the airport, I tried to cancel the reservation. They don't answer their phones which was very frustrating. I reserved a car at another agency anyway.

Cons: Ace aka Verve. They will try to sell (scam) you "loss of use" coverage for $85 (would have doubled my rental cost). After return I asked for a printed receipt and was told there was a problem with the computer and I would have to wait for a supervisor to print it for me. I was on my way to the airport so couldn't wait, was told they would e mail it. I just checked my cc and see it was billed twice- once under ACE and again under VERVE!

Cons: Pick up and drop off takes a long time, average over 1 hour. My flight from SF to Las Vegas was 70 mins, getting the car was 78 mins. Don't have cars that I ordered, gave me a mini van which was not very comfortable.

Cons: Didn't have the convertible I had reserved three months before the pick up. Gave me a full size car and charged me same price that I reserved the covertable for. They try to scam you with the pre purchased full option. I returned the car full and declined the fuel purchase option but I was still charged 57 bucks for it even though the car was full

Cons: The price I paid was more then the Kayak price I thought I was getting. The car was dirty when I picked it up both inside and out and had a broken front bumper and an unknown raddle when on the freeway. The pickup location was hard to find and dropping off meant parking the car in the back of a shopping mall and leaving the keys inside. Not a good experience.

Cons: Multiple cramped shuttles to Ace site. Shabby facility with no customer service in mind. The worst upsell effort imaginable and no transparency with company's contract demands. Agents unable to answer simple questions, then make up competing answers at their whim. That's just the beginning

Cons: The service was very unprofessional, worst experiance renting a car i have ever had. They are closed from 9PM to 6 AM and have no drop box for keys. When reservations were made, it was implied that it was at the airport, not 2 shuttles. How am I supposed to catch an early flight. Dirty rental facility

Cons: 1.) insurance scammers: be ready to show proof that your insurance covers rentals (I got away with a card; this might mean a full policy description depending on the receptionist) 2.) double shuttle (runs every ~20 minutes from the rental car place you get shuttled to) 3.) takes awhile pick up/drop off because receptionists are pushy with the insurance.

Cons: Two shuttles to get there. Paid extra for a mustang convertible. They tried to give us a Volkswagen Beetle as an equivalent. They had a terrible attitude and poor customer service. They truly did not care about anything. We cancelled the reservation and went back to enterprise. They basically matched the price. Long story short...DO NOT rent from Ace Las Vegas! You will 100% regret it and will have a terrible experience. First review I have ever written.

Cons: Long waiting time. Bad service. Not located at the same area as the rest of the car rentals at the airport. Did not get the size I ordered.

Cons: Deposit

Cons: We were quoted at 78$ for our rental with no hidden fees. Upon arrival we were told we had to purchase their car insurance even though my own car insurance covers rentals. 78$ went up to 200$. So much for no hidden fees. Will not be using again.

Cons: I didn't like the customer service, the lady tried to up-sell me on everything and when I refused she was very rude. I booked "dealers choice" and they made sure to give me the worst car ever and wanted me to purchase everything extra, another model, more insurance, more $ for a second driver. They were more than rude from check in to check out!

Cons: Worst counter service ever. My plane was delayed 90 minutes which caused me to get there two hours after my original reservation time so they gave my car to somebody else and then charge me double for, "the only one left.". She was snotty about it as though she was the one who should be irritated. The guys to check my car in after word real nice though.

Cons: Very disorganized. Charge was $10 more than price reserved. 3 year old car with 65000 . Drop off was unorganized.

Cons: It should be more clearly stated that you need -drivers license. -card & -PROOF OF INSURANCE ON HAND. This last one wasnt clear and bumped up a cheap rental by double what we thought we were going to pay.

Cons: Everything was horrible!!! Yaris is the worst!!!!

Cons: They gave our car to someone else because we came late

Cons: The car i had reserved was not available even though i reserved it with time in advance when i received the wrong car i requested to come and exchange it when a car was available, which they did tell me to come at 2PM. 1PM rolls around and i receive a call saying the car has a flat and they cannot rent it out but will call me when it returns from the tire shop 7PM no call back, so i had to call and try to find out what to do they did not know what car i was talking about when i explained again (since no notes were left for the next shift) they told me the car had not gone into the shop and to wait until 9PM when they received another one in i received no call. 10PM i call to find out and they informed me that they had the car set aside all day for me and is ready for pickup. THIS COMPANY IS GOOD TO GIVE YOU WHAT THEY WANT TO GIVE YOU AND NOTHING ELSE!! THEY DO NOT CARE ABOUT THE CUSTOMER!

Cons: I will never do business with this company. Customer Service lady was pleasant but office was very hectic with absolutely no organization. Vehicle and rate originally quoted was different when I presented credit card. I cancelled rental and walked out the door. I went with another more reputable company

Cons: Bait & Switch. We had a quote at 115.90 canadian for our car rental.We refused all offers for extras,asked several times for the deal we were quoted. Returned the car with no damage & full tank of gas. Returned the car several hours early. Total bill was almost 300.00 Cdn.We will never be back.

Cons: The young man checking us out a 7 am was rude. The Van to the airport car rental center left without coming inside to see if anyone needed a ride. He was kind enough to return and pick us up however once he was called and informed he had left without us. The van driver was very nice. Don't use this place if you have tight connections. It is a 2 stop journey from the airport.