Reviews for Ace in Las Vegas
- All reviews 100%
Based on 57 reviews
May 17 2017
Cons: We were quoted at 78$ for our rental with no hidden fees. Upon arrival we were told we had to purchase their car insurance even though my own car insurance covers rentals. 78$ went up to 200$. So much for no hidden fees. Will not be using again.
May 14 2017
Ace Las Vegas Sux!
Pros: The traction control
Cons: I didn't like the customer service, the lady tried to up-sell me on everything and when I refused she was very rude. I booked "dealers choice" and they made sure to give me the worst car ever and wanted me to purchase everything extra, another model, more insurance, more $ for a second driver. They were more than rude from check in to check out!
May 13 2017
Lady at counter ruined any chance of a good reputation
Cons: Worst counter service ever. My plane was delayed 90 minutes which caused me to get there two hours after my original reservation time so they gave my car to somebody else and then charge me double for, "the only one left.". She was snotty about it as though she was the one who should be irritated. The guys to check my car in after word real nice though.
May 10 2017
Pros: Nothing stands out, shuttle was good didnt have to wait long and told where to go to getting rental center which was in a strip mall.
Cons: Very disorganized. Charge was $10 more than price reserved. 3 year old car with 65000 . Drop off was unorganized.
May 10 2017
Should be more clear on required documents
Cons: It should be more clearly stated that you need -drivers license. -card & -PROOF OF INSURANCE ON HAND. This last one wasnt clear and bumped up a cheap rental by double what we thought we were going to pay.
May 3 2017
Pros: They tried to rip me off,and they lied to me!!!
Cons: Everything was horrible!!! Yaris is the worst!!!!
May 2 2017
Cons: They gave our car to someone else because we came late
May 2 2017
Cons: The car i had reserved was not available even though i reserved it with time in advance when i received the wrong car i requested to come and exchange it when a car was available, which they did tell me to come at 2PM. 1PM rolls around and i receive a call saying the car has a flat and they cannot rent it out but will call me when it returns from the tire shop 7PM no call back, so i had to call and try to find out what to do they did not know what car i was talking about when i explained again (since no notes were left for the next shift) they told me the car had not gone into the shop and to wait until 9PM when they received another one in i received no call. 10PM i call to find out and they informed me that they had the car set aside all day for me and is ready for pickup. THIS COMPANY IS GOOD TO GIVE YOU WHAT THEY WANT TO GIVE YOU AND NOTHING ELSE!! THEY DO NOT CARE ABOUT THE CUSTOMER!
Apr 30 2017
It's not ACE!! It's a different company-they purchased ACE
Apr 28 2017
Cons: I will never do business with this company. Customer Service lady was pleasant but office was very hectic with absolutely no organization. Vehicle and rate originally quoted was different when I presented credit card. I cancelled rental and walked out the door. I went with another more reputable company
Apr 25 2017
Cons: Bait & Switch. We had a quote at 115.90 canadian for our car rental.We refused all offers for extras,asked several times for the deal we were quoted. Returned the car with no damage & full tank of gas. Returned the car several hours early. Total bill was almost 300.00 Cdn.We will never be back.
Apr 21 2017
So So. Pretty remote location.
Pros: The check in female was very friendly and nice.
Cons: The young man checking us out a 7 am was rude. The Van to the airport car rental center left without coming inside to see if anyone needed a ride. He was kind enough to return and pick us up however once he was called and informed he had left without us. The van driver was very nice. Don't use this place if you have tight connections. It is a 2 stop journey from the airport.
Apr 17 2017
Pros: good gas mileage
Cons: the gps did not work do to a blown fuse in the rental car
Apr 15 2017
Pros: A new car. Smooth, Clean, and with all the extras.
Cons: Asked for Chevy Tahoe to fit 7 plus luggage. received Hyundai Santa Fe, which fits 5-6 and luggage area fit 3 medium size bags. Car also smelled like marijuana the intire trip.
Apr 15 2017
Pros: Quick friendly service
Cons: It's a double shuttle ride - this wasn't clear when making the reservation
Apr 13 2017
It consumed an hour and a half more than it should've of time.
Pros: The price was great
Cons: The cars are in rough shape. We had to take an additional shuttle to get to the rental office. It took An hour and a half before we could get a shuttle to their office.
Apr 12 2017
Get what you pay for
Cons: Get what you pay for. Horrible service, dirty cars, no night drop off. Need to take two shuttles to get to place. Came in at about 1/3 cheaper then anyone else but I will never use a unknow discount car rental place again
Apr 12 2017
Cons: They ripped me off $36 dollars
Apr 10 2017
Do Not Rent From This Place
Cons: I reserved a mustang convertible for a 5 day stay in Vegas. When I got to ACE, everybody in front of me was experiencing problems. When I finally got to the counter, they were not only out of mustang convertibles but out of convertibles all together. The clerk offered to check other rental companies and found a convertible for me. She assured me that it would be for the same price as my reservation. It was not--it was almost $200 more. Also be aware that they are VERY aggressive about selling damage waivers and gasoline fill ups. That was the cause of much of the trouble of folks ahead of me.
Apr 1 2017
dumpy rental place
Cons: First: McCarron Airport shuttle doesn't go directly to this rental. Because they are off site you have to take two buses. Second: the office is dumpy, dark, and kind of scary. Third: the car was cleaned just ok. Fourth: they took a video of the inside and outside of the car. I have never had a rental company do that. Fifth: they are charging me for gas when I returned the car with a full tank. The last thing you want to do when you get home from vacation is argue over your car rental.
Mar 31 2017
Mar 29 2017
Pros: Great car, no issues besides paying extra for not being over 25 years of age
Mar 28 2017
Cars not reliable
Cons: The car had mechanical problems. It almost didn't start. Luckily, it started and I was able to drive it back to exchange it for another car. If you don't buy roadside insurance from them, they won't help you, even if they gave you a bad car. When I was exchanging the car, another person was there also needing a different car because her car was making a terrible noise. Also, you have to take two shuttle buses to get to pick up the car.
Mar 28 2017
Pros: The shuttle driver was very nice.
Cons: Had to take two different shuttles from the airport. Charged way more money when we got there then what it said online. The car was even dirty. Not planning to ever rent from Ace again.
Mar 27 2017
Pros: Woman who helped was very nice
Cons: Kayak estimate was 300. once I got there the cost jumped to 780. Very ghetto. Seems like a scam. I will not use Kayak or ace again.
Mar 26 2017
Scam alert SCAM ALERT
Pros: These people are scammets They have no cars they just rib your cc
Mar 22 2017
Cons: No license plates on car Temp Nevada tag on front windshield. inconvenient from Airport requiring two shuttles. Shuttles were timely and nice drivers.
Mar 21 2017
The company sucks
Pros: Front desk people are nice but place is totally disorganized
Cons: Two shuttles just to get there and then the poor people working are so understaffed. The line was an hour long. They lost the keys because there are no systems. Very amateur.
Mar 21 2017
Worse Car rental experience ever
Cons: Gave my reserved rental away to someone else, has no more rentals and was going to have me pay more.
Mar 14 2017
Car was not clean
Pros: Easy access
Cons: Outside of car was not clean
Oct 17 2016
Cons: The van was just plain dirty. Seats are all stained, cup holders have spills and even smelled like puke.
Sep 18 2016
Old and sirty
Pros: Nasty old van that smelled. It was the worst rental vehilce I've ever had.
Cons: This can was awful. Smelled terrible...old and nasty. Had 75,000 miles on it. Clearly an awful experience for a business person looking to host clients.
Jul 23 2016
Pros: The staff was friendly enough and the van had no problems, but 1) a long wait to pick up the van. Not a very efficient system. Drop off was quicker. 2) They rushed us through the payment portion and made us think we were getting a better deal paying for their insurance (we had our own), and 3) They chose the option of us pre-paying a full tank of gas without asking us, even though it apparently appeared in the fine print. The manager did refund us the unused gas afterwards after we asked and pointed out that this was not right, but we had to pay the double price (when they refill after dropoff) because we no longer had time to top off the tank ourselves.
Jun 3 2016
Pros: We liked the bang for the buck part. The vehicle was newer and was very comfortable.
Cons: The location is a little off. They should probably list that on the confirmation. There was only one associate who was helping the people.
May 9 2016
Pros: Even though it's off site of the main car rental spot at the Vegas airport (not even a 5 min walk) the staff was friendly, prices were great, and they were very professional. Next time I'm in town I will use again 100% over the crazy overpriced "big wigs" of the car rental companies.
Apr 16 2016
Cons: Service was curtious and friendly. It was nice renting from a place without the lines and crowds.
Apr 5 2016
Pros: Had a steering issue that I was promised they would call me the next day and address it and they didn't
Feb 1 2016
Pros: Unlimited miles was great
Cons: Check out time took super long but drop off was a breeze
Dec 17 2015
Cons: We took a van so our whole family could go together. Going there was great we parked at a cruise terminal, was gone for 3 days. When we came out to go home our van had a flat tire. No spare on the van. I forgot my paperwork at home so I looked all over for a phone number, none in vehicle. I googled the number they said they would call their L.A. office. Long story short 3 hrs later they brought us a new van to go home. They also could not find my name anywhere when I called.
Nov 16 2015
Pros: I ordered a standard soccer mom van for my large group. Upon arrival I was told we'll be receiving a different loader van with 12 seats (we didn't order this). Thankfully the front desk fixed this; however, at my expense of an additional $80. I wasn't going to fight it, as I was in Vegas for a funeral. Thanks for the mild obstacle. First world problems right?
Cons: If you can't pull the multiple complaints from the summary I am sorry your company is staffed the way it is.
Oct 15 2015
Pros: Vehicle ran.
Cons: Vehicle wasn't ready, dirty, in lousy condition. It was a beater. Will never use that rental company again.