Reviews for Ace in Las Vegas
- All reviews 100%
Sep 18 2016
Old and sirty
Pros: Nasty old van that smelled. It was the worst rental vehilce I've ever had.
Cons: This can was awful. Smelled terrible...old and nasty. Had 75,000 miles on it. Clearly an awful experience for a business person looking to host clients.
Jul 23 2016
Pros: The staff was friendly enough and the van had no problems, but 1) a long wait to pick up the van. Not a very efficient system. Drop off was quicker. 2) They rushed us through the payment portion and made us think we were getting a better deal paying for their insurance (we had our own), and 3) They chose the option of us pre-paying a full tank of gas without asking us, even though it apparently appeared in the fine print. The manager did refund us the unused gas afterwards after we asked and pointed out that this was not right, but we had to pay the double price (when they refill after dropoff) because we no longer had time to top off the tank ourselves.
Jun 3 2016
Pros: We liked the bang for the buck part. The vehicle was newer and was very comfortable.
Cons: The location is a little off. They should probably list that on the confirmation. There was only one associate who was helping the people.
May 9 2016
Pros: Even though it's off site of the main car rental spot at the Vegas airport (not even a 5 min walk) the staff was friendly, prices were great, and they were very professional. Next time I'm in town I will use again 100% over the crazy overpriced "big wigs" of the car rental companies.