Reviews for Budget in Las Vegas
- All reviews 100%
Based on 86 reviews
Dec 4 2016
Bait and switch
Pros: Personal is friendly Car was clean, return quick an painless
Cons: I reserved a convertible with Budget 4 months ahead of my trip. Upon arrival I was told that no convertible is available and provided with a mediocre sedan instead. I consider Elantra is not the same as Mustang but did not want to cancel my ride and accepted wat's availavle. Later I noticed a few muscle cars in the garage but was not in a mood to return to the counter and demand for close enough ride. My day was not ruined but I felt that Budget did not treat me well by not sticking to their promise and by not doing more to fix the issue.
Nov 30 2016
Cons: We were not greeted as we approached. I made a mistake while booking and the representative did nothing to offer to help me fix the mistake. Representative did not give information that could have helped me fix my mistake that I easily found in a brochure after booking a new car through him. Representative argued with my husband about the terms. Representative repeatedly told me to click agree after I told him that I was still reading the terms.
Nov 28 2016
Pros: Very friendly staff. Easy check-in and check-out.
Cons: The price.
Nov 26 2016
Refused to honor reservation.
Cons: The booking process for this location is terrible. I made a reservation for a 5pm pick-up. However, this location closes at 5pm. When I came in to pick up the vehicle the next day, they refused to honor the reservation at the quoted prices. This was terrible service.
Nov 25 2016
Cons: Had to wait almost 30 min in line and then the service rep was very rude. Will not rent from budget again
Nov 20 2016
Pros: Friendliest staff I've met at a any car rental agency. Morgan provided us outstanding service.
Cons: No comments
Nov 17 2016
Thank goodness for Fastbreak membership
Pros: I loved how I didn't have to wait in a long line! As a Fastbreak member all I had to do was walk downstairs, wait a minute Ina really short line and she asked if my name was in the board-yes it was and my car was parked right in front! The keys were in it, ready to go! Wonderful! Thanks budget
Cons: The car was slow, and felt like something was wrong, the engine. I only drive it probably 50 Miles in 2 days and by the time I returned it, the check engine light was on. I had an uneasy feeling I might break down. Other than that it was all a good experience.
Nov 16 2016
Smelly and hard sell at the counter
Pros: Long line. All other brands at the rent center had no line. Then they try to hard sell you even if you insist you don't want it. Then the car smelled of mildew. Then because sales lady didn't like that I'd don't buy she gave me ugly body green car.
Cons: Long line. Hard sell of extra insurance. Smelly car.
Nov 7 2016
Pros: They gave a nice car, since the one that they were going to give me was dirty.
Cons: Although, I had a nice car it was still dirty in the inside. Another thing is that they just charge directly into my credit card the amount due, even though, I told them in advance I was going to pay in cash.
Nov 4 2016
Pros: The right front axle of the car had issues from the moment we picked it up, but we were already behind on our trip, we had to use the car regardless.
Nov 3 2016
Don't do it.
Pros: Very little.
Cons: Didn't get the car we reserved and had to pay for an upgrade because they were out of the car we had reserved. Waited for a long time as the employee left without telling us where they were going. Had to find our own car in a huge garage, it was dirty. Drove 8 hours with poor gas mileage (we originally reserved an Electra).
Oct 30 2016
The pick up location was going to cost an extra $6
Pros: The price that was offered but was not told it would cost an extra $120.00 round trip plus taxi tip and an extra 45 min. Drive.
Cons: Budget told me that we could not pick up our rental car at the mccarran location after waiting in line for 45 min. to an hour just to find out that we had to get a taxi and pay an extra $60.00 each way plus a tip each way and a 20 to 30 min. ride way out of town.Not a single taxi driver wanted to give a solid price or time because it was so far they said. The price was just an estimated amount but was probably going to be higher when we get at the location.We had to cancel our reservation with budget and find another vehicle at the last minute because budget would not honor the same rental at the same location.We will never use budget or kayak again for the deception that was done to try to out price the competition only to cost the customer more money.
Oct 27 2016
Worst Budget Experience Ever
Pros: counter attendant was apparently new, so was nice and unassuming
Cons: Was told a price on line, then upcharged $75 when we got there The woman who never introduced herself or told us her positon very cavalierly told us we had to pick up the car downtown to get that price. Very cold and absolutely unfeeling. Our family had used Budget many times, but after the experience never again!! And the capper was to give us a black car when we told them we were heading to a very warm area. Oh, and then when we pick the car up, it's after dark and the lot attendant tellsus to go around the car and note any damage. There is one small light at the kiosk but the right side of the car was completely dark; I requested some kind of light to which a dim lit flash light was proferred. AND the inside of the KIA stank of marijuana ( and in fact smelled horrible thru the who vacation) We are so disappointed with this service it ruined our first vacation in 4 years.
Oct 27 2016
Price great but hour long line unacceptable!
Pros: Jeep SUV was great a great orice
Cons: Hour long line at Rental counter at Las Vegas airport! Will not rent from Budget again
Oct 27 2016
Kayak is a scam
Cons: This website rented us a car that was an hour from the airport. The lady at the budget counter was extremely rude. This website sold us useless insurance we were not able to cancel or get a refund for. We had to go to a different service and ended up paying almost twice as much as planned. I am never ever using Kayak or Budget rental car again. Kayak is a scam.
Oct 24 2016
Cons: Vehicle was position as bigger or larger... Condition of vehicle was poor condition.. Requested another vehicle same size & condition.. Later that day vehicle had a flat tire while parked in Valet.. No one answered the phone from road side service or the budget office. I change the flat tire myself. I had to pick up my wife from the airport. She was arriving in Vegas the next day. Very upset & extremely disappointed. Drove the rental back because there was no spare tire & exchange for anothe vehicle. A lot of waisted time & hassle..
Oct 23 2016
Pros: Fast service, clean car, great deal!
Oct 20 2016
Cons: Overbilled and it's super hard to get refund
Oct 16 2016
Cons: The windshield was the cleaned very vary but the rest of the car was great
Oct 15 2016
Cons: when i was planning on using strictly my debit card then i was forced to use my dads credit card because of the small credit check that was never stated in the agreement when i reserved the car. I traveled from MN to Las vegas and will again in the december. I wouldnt want that to happen again at that time so its nice to know i will need to use another rental agency. Would i have been just stuck with out a rental car??
Oct 12 2016
Cons: Picked up at a Las Vegas downtown location. We were told we could drop off the night we returned. When we arrived around 10PM the location was locked up and there was a sign on the door saying the car would have to be returned to a different location and providing a phone number to call. On the phone we were told we would have to return to the airport. The result: we had to keep the car until the next morning when we went to the airport. We had to pay for parking at the hotel overnight.
Oct 10 2016
Cons: The car seats were stained and dirty. I waited in line for close to an hour to pick up the car. Huge line and only a few agents working. The girl who finally waited on me was in training so her manager was assisting her and he was just rude to her and to me. Won't use Budget again.
Oct 7 2016
Customer service opportunity missed
Pros: A nice model of car was offered, and it was exceptionally well cleaned. The staff was polite and friendly and maintained a very professional appearance.
Cons: The car had a TPMS alert for low tire pressure from the start. The car experienced serious electrical issues (ABS and cabin vent failure) after about 40 miles. The facility was aware that dealing with this caused me to disrupt my existing plans in town, yet the only remediation was to partially discount my reservation.
Oct 6 2016
Cons: I will NEVER use Kayak again, it's deceiving, I wanted to pickup my car at McCarren airport it was reserved at a site on Tropicanna Blvd. It cost $25.00 car fare to get to the correct rental site then cab back to the airport. KAYAK was the problem not Budget
Sep 23 2016
Nice rental car on a budget
Cons: Be careful when renting a car through Kayak. At the end of the rental form you will be offered car rental insurance through Alliancz. It is not recognized as a 1st party insurance by Budget Car Rental, so your personal auto insurance becomes the 1st party insurance by default unless you chose to by insurance from Budget at twice the cost.
Sep 21 2016
Pros: Great gas mileage Fast and easy drop off.
Cons: Uncomfortable seats No cruise control
Sep 21 2016
Car wasnt ready
Pros: Overall the vehicle was very nice and the location of the rental kiosk was very convenient
Cons: Our car wasn't ready when we got there. At first we were told we wouldn't even be getting the convertible that we asked for because both of the vehicles they had were due for maintenance and dirty. Finally the guy helping us went out to check them and after waiting for 45 from our original pickup time so that they could clean it, we were able to get the car we had reserved. It was a pleasant experience from that point forward but I was not impressed with them not having a car ready that had been reserved with 24 hours notice.
Sep 14 2016
Cons: Guy at counter said I booked at different place than air port and said I'd be double price pluse tax 49% and I knew I booked at air port so did not get it found another car rental
Sep 5 2016
Pros: The car was clean.
Cons: I didn't like the price. online was a different price and the lady at counter never acknowledged the reservation from online. the other thing I reserved a different car. so what was the point on making reservations online if you are not going to acknowledge them?
Aug 30 2016
Pros: check-in line at counter was very long. forturnately staff directed us to alternate desk in garage area (Fast-Check?) so it went much more quickly -- Thank you! I would have appreciated a map for the area, including directions for getting back to the rental car facility (for return).
Cons: all was well
Aug 25 2016
Pros: inexpensive, offered a limited mileage, no refill on the gas, which was perfect for my trip!
Cons: They put the wrong car in the right location, but made me drive back to the lot and manually find the correct car!
Aug 10 2016
The problem was Kayak, not Budget
Pros: The rental place did not have the car I had reserved (an SUV), and forced me to take a mid-size Kia. But they cut the price by 25%, so that was decent. And the car was fine.
Cons: I ordered my car through Kayak, and it showed Budget as having a good deal in Las Vegas. What it didn't tell me was that the rental was not at the airport, even though I asked for airport. So after I took the airport shuttle to the Budget site and they told me they didn't have my reservation, they were smart enough to suggest that I call the local Budget office. After a $25 cab ride, I got to the other office and got my car. With Kayak, read the fine print...twice.
Aug 6 2016
Pros: The value
Cons: Having to spend $80 to get to the location to pick up the car. If I would have known where I had to go to get the car I might have changed my mind. You really should let people know where to pick up location is before they commit.
Aug 1 2016
Will ot use Budget again
Pros: Location did not have oneway car. Had to take taxi to airport and had to pay lots more for less days
Jul 31 2016
Don't rent a Kia
Pros: Cost for a one way from Las Vegas to Phoenix. $60. Not bad
Cons: Rented a full size they gave me a Kia Optima with 12,000 miles. The transmission was slipping and would not go in high gear. When you press the gas to go up a hill or to get on the highway, the car would shake and slow down. Not too fun when you are in the middle of no where between LV and Phoenix. Even worse than that, trying getting on the interstate when it won't speed up. The other issue I had was that the rental car place did not have my car and took 1.5 hours to find my car at another location. Other than that, I have never had an issue with budget. (100 plus rentals) :)
Jul 30 2016
Cons: Couldn't take vehicle out of 4 states, Nevada, California, Arizona and Utah. Wanted to visit Yellowstone Park, but it was out of bounds. Had to rent a 2nd vehicle from Hertz. Overheard another with same issue. Didn't see it posted anywhere, until went to pick up vehicle.
Jul 30 2016
Pros: The staff at the Budget rental car in North Las Vegas were extremely nice and helpful.
Cons: I reserved the rental through kayak, I'm almost positive that I put in the airports as the pick-up/drop-off but both locations were far from the airports. Costing me $50 uber rides each time. When I tried to pick my my car in Las Vegas, they didn't have one available, and at first tried to offer me a minivan even though I requested a compact car. When I finally said fine, they realized that the minivan needed preventative maintence and couldn't be rented. They had to call around and finally found a Camry at a hotel back downtown. A Budget worker drove me the 30 minutes back toward where I had just come from to pick up the car. He was helpful and kind despite all the problems.
Jul 25 2016
I like Budget services in general
Pros: price and car model
Cons: the Vegas office didn't accept one of my credit cards for payment while SFO airport Budget worked well with same card
Jul 24 2016
Never using Budget again
Cons: I had reserved a car to be picked up at 10 AM. It was going to be a 5 person car and I only had myself and my girlfriend to be using it. The Budget was running behind on serving customers so I waited in line until 10:30. Not a huge deal as I've been stuck in line at the DMV for a much longer time. I get to the counter and I am told that they currently do not have any cars for me. I was told that Budget had taken more reservations than they had cars and that people were not returning their cars on time. Now the first part is their fault as they shouldn't rent more than they have. The second part isn't Budget's problem as they can't control the issue of people not returning them. I'm told that there is a second budget location at the airport that will be brining cars over in about an hour to an hour and a half from 10:30. So I decide to wait until noon to hopefully get the car. At noon I ask a different employee about the cars coming from the airport. She informs me that there are no cars coming from the airport but rather I need to go to the airport to get one directly from them. I ask if there were any cars returned that I can use within the last hour and a half because I am now two hours behind on when I was trying to leave. She informs me that I need to go to the airport to get a car and that no cars are coming to that location. She also tells me there is only one car available for me to take....a 12 passenger van. If I had known at 10:30 I needed to go to the airport I would have gone there. At this point I am now two hours late on my trip with the option to go to the airport and wait through the line there again or to take this van. I decide I need to leave as soon as possible and I take the van. I drive the van from Las Vegas to Salt Lake City. I end up going through nearly 25 gallons of gas on my way there because the van is getting my girlfriend and I an average of 20 miles to the gallon. Now because I have waited for this van for two hours and I am going to blow through more on gas one would think that budget would offer me a discount on the rental as a means to make up for all of the issues. They, of course, charge me what my car should have costed me as the van was a "free upgrade in vehicle." I will never rent from this company again and I advise anyone else that values being valued as a customer to avoid them as well.
Jul 24 2016
No cars available
Cons: We arrived at LAS and found our budget rental reservation, that was made through Kayak, was not at the airport location. The Budget at the airport location refused to honor our reservation. We ended up renting another car from Payless for twice the cost as our original reservation which was the best do we could find at that late date. There was nothing on our reservation the indicated that the address for the rental pick up was not the airport location.
Jul 22 2016
Pros: Very happy with service, some people were impatient with there turn. Felt crowded at counter, but i was helped,none the less. Driving the vrental was good overall
Cons: Others crowding my transaction
Jul 21 2016
The worst experience ever to pick up the car
Cons: It took us 2 hours to pick up the car and in spite of that they got the price wrong. The return of the car took another hour!!completely incompetent team
Jul 18 2016
Drop off issue
Pros: The car was good and ran okay, although it consumed a lot of gas, it did the job. Price for value was good.
Cons: Drop off was very stressful. No one told me that the location will be closed by the time I arrived even though I mentioned that my drop off will be 9pm. There was no working number to reach out to anyone and ask. Even the 24 hour number wasn't working. I was very stressed because I had to catch a flight in 2 hours and needed to drop off the car safely. I also did not have access to internet connection to look up other locations. I had to call roadside assistance. Luckily the lady on the phone was very kind, and helpful. She looked up other locations and was kind enough to arrange a dropoff at the airport. PLEASE make sure this is clarified for other customers in the future. And thank you :)
Jul 12 2016
Awful location. Disorganized. Avoid.
Pros: The price.
Cons: The rental location is a joke of a business. Rude employees, no sense of urgency, often taking reservations for cars they don't have. Terrible experience, and they'll just end up making you go to the airport anyway. Car itself had bad transmission.
Jun 30 2016
Cons: The location was odd, the street address wasn't viewable from the road, to the point that a description would have been appropriate. The representative was pleasant, but I was in a hurry, and her needing to hunt and peck on the keyboard wasn't appreciated, someone with basic typing skills should be there.
Dec 3 2015
Car was great, pick-up was painful
Pros: Overall, good value and a good car
Cons: There was only one other person in line, and it still took an hour to pick up my car
Nov 27 2015
Not helpful, different car that requested for seem
Pros: Price was okay, not cheap
Cons: Rental car associate was rude, car I requested and had confirmed online they 'didn't have any left of' however when I got to the lot there were three...bad experience
Nov 25 2015
Long, long, long wait.
Cons: The line outside of baggage claim was longer then any line id ever seen even at Disneyland. We waited 50 minutes. Then the line at Budget had 14 parties ahead of us and only two people working the counter. After 30 minutes and only 3 parties helped ahead of me, I went to Advantage and was helped immediately. They even agreed to match Budget's price.
Nov 18 2015
Cons: Bad service . I only rent a car for $300 and had to talk and argue with them for one hour and we had to wait so long.
Nov 10 2015
Typical Budget Quality
Pros: Clean, well maintained new vehicle.
Nov 9 2015
Less quality than expected
Pros: The return process was quick.
Cons: The car was not cleaned, there were wrappers, left over gum in both the side pockets, beef jerky in a bag in the center counsel, receipts everywhere and In N Out straws in the center counsel. I also requested an SUV and was told I would have a Ford Edge or similar. I specifically requested this, as I was traveling with 3 college football players. Unfortunately, they gave me a Chevy Captiva, which had zero leg room and was very uncomfortable, the entire trip. I also did not appreciate the service provided at the counter. I always purchase insurance and was intending to buy LDW, however the rep insisted on going over them 10x's over and making rude remarks and providing terrible alternative analogies, if I were not to purchase the insurance. The only good part was dropping it off, I got out, he scanned it, I got a receipt.
Nov 2 2015
Pros: Easy to park, good gas mileage. It was a Chevy spark. It was fine for my needs, one person, one suitcase, short trips around the area, no long drives. Easy to pick up and drop off. Decent rate. Check in/out was real fast.
Cons: The car was noisy when driving. Seats had stains. Smell of covered up cigarette smoke. Not as much visibility as I'm used to.
Oct 24 2015
Pros: Roll windows, no power locks (i had to climb in the front and back to lock up), stained seats, check engine light on, and intermittently another light which I think meant loose gas cap was also on. Probably the worst car I have ever rented, but it did get me from A to B.
Cons: Poorly maintained, and bargain cheap car. Power locks should be a minimum on rental cars in the 1st world.
Oct 13 2015
Not the best
Cons: The representative at the desk try to charge me more than the original price on my reservation TWO times and only when his "manager" came he let me pay the price I should have paid an hour before!!!