Book Hertz car rentals in Las Vegas

Cons: I was not aware i could not use my debit card which is a chase card and lost an hour travel time trying to redo my reservation.

Cons: Nor kayak or carrentals.com we're able to adequately calculate the total taxes. This resulted in my car reservation going from $88 to $130. Both of these Services just lost a loyal customer. Hertz did not have accurate information and thus simply charged my card at pickup for the full price to include the poorly calculated taxes.

Cons: I asked to keep the car for an extra hour, which I didn't even wind up doing, and Hertz charged me and additional $218. Apparently I agreed to these charges. I called them and they agreed to refund the money, it has been a week and I have not received a refund. I am not happy with my experience because I feel like I was deceived when I called for assistance and then blamed for this ridiculous charge that no reasonable person would have ever agreed to. The cost to rent the car for four days wasn't even $200! This is why I avoid renting cars at all cost, they always find a way to tack on hundreds to your bill no matter how careful you are.

Cons: I ended up with 2 reservations and had to fight with Hertz for them to give my money back. They kept saying they wouldn't because I went through a 3rd party and the 3rd party said Hertz had the money. My bank statement said Hertz had it. I finally got the money back. The car had clearly been in an accident and Hertz didn't care.

Cons: The pickup location and customer service told me that location opened at 8:00 a.m. so I could drop off the car then. However, that was not true. They didn't open until 9:00. I made my plans based on an 8:00 drop off so I had to change my plans. Customer service told me I could park and leave the keys in the car, but that wasn't true either. The parking lot was chained off and the building owner told me I could not come in or park there.

Cons: Kiosk was cumbersome. Carl did a great job, but the kiosk system doesn't set up customer service reps for some success

Cons: I paid double insurance. Because that company didn't allowed I paid from websites. Hertz company said they don't allow 3 parties company insurance...

Cons: customer service lacking. had room for 6 agts only 3 working . had to wait at least 20minutes for service. service was ok once waited on.

Cons: There is no clear sign about where you should drop off. Figure out the right place is hard and it took us around 1hr.

Cons: The car we received was a smaller class than we paid for. We had to scour 2 lots looking for the car. When we went back in to let them know we couldn't find the car, the employee was nowhere to be found. We needed help from the valet at the hotel to help us locate the car which was not where we were told it would be nor the car that we were told we were getting. The car was dirty (outside) and had low tire pressure on all 4 tires. Since we needed to get on the road and got the car later than our reservation was supposed to be for due to employee showing up late and having to search for the car, we couldn't wait any longer. Over the next 2 days, we left 3 messages and not one phone call back. We spent the following day trying to resolve the situation, losing a day of our vacation. Finally talked to someone at the location where we picked up the car and she told us we would be responsible if anything was wrong with the tires and for us to find another location with the car we actually paid for. We spent about 4 hours on the phone with all locations in the Denver area along with the headquarters and no one was able to help us. Finally getting a hold of the hotel where we rented the car (not affiliated with rental company) they connected me to the manager of that branch. He told us he would credit us for the difference between the class we paid for and the one we received. At this time we realized the tires were just low on air as we filled the up and they were holding the air. He also told us we would get a gift certificate when we returned the car for their mistake and not to worry about filling the car back up with gas. Upon returning the car, we had to return it approximately 2 hours earlier than we scheduled to have it because the branch was closing. We arrived, no gift certificate waiting for us. I had to ask for it. He told me there was a refund of $75 pending. Again, no inspection upon returning the car. Waiting several days, still no refund on our card. I called the manager. He didn't remember any of our previous conversations and told me he never authorized a $75 credit to our account. I explained that his employee was the one who told me this. He said he didn't know where he got that information from. He also told me he was not going to credit me anything because it was only one class lower and not enough of a difference. I explained that the gift certificate wasn't even there and I had to ask for it. He said the employee must have forgotten but he told him. Needless to say, I have a gift certificate I'm not going to use because for one, we rarely rent cars and it's only good for a year and two, I wouldn't use them again. He still refused to give me the money back from giving us the wrong size car.

Cons: The employees at the pickup location worked very slow, once i was told i was all set and given my paperwork they asked me to wait outside for the car to be brought around to me. I waited 40 minutes for the car to be brought out front to me while they employees were closing the store. The rear bumper was held on with a sheetmetal screw, and after a couple of days of driving around I noticed that one brakelight was out.

Cons: It was fine!

Cons: Longer than usual check-in but, this was due to technical issues with their software system. Overall check-in took about 30-40 minutes from my arrival until I got in the car.

Cons: Slight strange odor that went away after a day.

Cons: They had me get my rental through a video chat at the location and once I went out to get my car there was no one to assist to tell me where My car was.

Cons: Very long pick up line at airport

Cons: check-in is super slow, and like other reviewers said, no prior warning for policy on not accepting debit card. The representative offer non alternate solutions whatsoever but rejecting your rental reservation which had already been made online and approved, very unhelpful. Customer services totally suck.

Cons: Long line to pick up my car in Las Vegas.

Cons: Waiting as long as I did to get my car when I arrived - too many people know about Hertz!

Cons: Bully tactics to sell their insurance, including insisting on personal insurance info despite purchasing 3rd party. Do not fall for this. If you purchased third party, or simply wish to decline, ignore the bully tactics.

Cons: We had a reservation, but still had to wait hours for a car. They told us they might not get one in at all that day, and we freaked out thinking our entire vacation was ruined.

Cons: Can't really think of much I didn't like. A little pricy but renting a car is.

Cons: Hertz would not let me rent a car because I didn't have 2 forms of photo ID. I had to rent from enterprise instead.

Cons: Reserved and paid for car a month in advanced; was called by the company on 6pm the day before I was supposed to pick the car up telling me they were overbooked (and had been all month) and wouldn't be able to rent me any car. Lost $250 having to rent a car for more money from another company at last minute.

Cons: It seemed like the car hadn't been washed before we got it. Which was fine but I wasn't sure if some of the marks we're scratches or what looked to be road tar.

Cons: I didn't get my rental car Which I reserved it and then when I landed in Las Vegas I get a call from Hertz saying they accidentally overbooked. So I was left without a vehicle and searching for overpriced rentals.

Cons: Returning the car at the Paris hotel was a nightmare It is hard to find the return lot and the lady at the counter was very inefficient

Cons: As I stated I got canceled while in the air. Had to go to another Hertz for more service. Cost was 60 dollars more and not where I wanted to go. When I spoke to Hertz on phone they said they were sorry but they ran out of cars. This after having been confirmed for my reservation. I've never heard of this kind of service from Hertz. Very unsatified patron.

Cons: They overbooked. Didn't get car that I prepaid and reserved. Had to wait over 8 hours for a car of lesser value to which no compensation was given. When I received the vehicle it made a rattling noise from what seem to be a loose exhaust. Called customer service during the wait along with other disgruntled customers and they had no remedy for us. I did receive a slap in the face in the form of a $50 voucher which I can only use if I choose to use their company again. Like that's the trust I would put in this company to ruin the start of a family trip again. Not to mention the uber fees incurred coming back to and fro. Oh and did I mention the poor service was also magnified by the fact the representative failed to call me when my vehicle was ready to aide in me not wasting trips.

Cons: They did not have our reserved rental car-said they had no more cars despite having reservation. There were two groups in front of us having similar problems. Don't try to save yourself money by renting here, as you will only walk away frustrated and screwed over. Luckily there was a near-by Enterprise that was able to accommodate us, although we had to pay quite a bit more. Absolutely HORRIBLE. We could not believe this happen, and it took a chunk of time out of our vacation.

Cons: Waited for a car for 3 hours 5 minutes when they don't have any cars to give. Since I was prepaid I was screwed along with all the 9 other people waiting Which seems to be a daily routine for this Hertz . Horrible customer service, rude and dismounted anything you have to ask or say. Stay way for this Hertz Rental. Zero rating!

Cons: The location for pickup was closed at the time of our SCHEDULED pickup so we did not have our car for the first day if our trip. Do not use kayak. Go direct to rental car company

Cons: We booked our car 3 months in advance. We called the morning of pickup to confirm it. When we arrived we waited for over 2 hours because they didn't have a car or enough employees to assist customers. We were told sorry, we have overbooked today. Every customer in the business was extremely unhappy. The day of dropoff was no different, they were actually calling people to cancel their reservations because they didn't have any cars. Very poorly managed! Save yourself time and headache, go somewhere else!

Cons: Radio didn't work

Cons: I prepaid for my rental 3 weeks in advance got there at my scheduled reservation only to hear them say they had no vehicles available.The customer service team has no clue what they are doing.so after waiting an hour and a half i finally got a vehicle from another hertz location.

Cons: I needed a receipt for expenses and wanted to turn in the car keys to a person. The gentleman working at the drop-off counter in the hotel was super busy with too many people and not enough help.

Cons: Checkin agent tried to 'upgrade' me by doubling rental price without my permission. A piece of the windshield molding was coming loose on the car.

Cons: I have always rented with Budget and Dollar never had a problem This was the first time I rented with Hertz hoping this was the no1 rental company but got a very bad experience very bad customer service kept forcing me to buy insurance even after i informed i have premium coverage from Gieco. also what i booked was intermediate car was given a compact car ... cheats Would never recommend

Cons: Car was under-powered.

Cons: We got in really late at night. There was a huge line of people and not many workers. We were taken care of promptly as we were one of the first in line. Once we were told to go to the parking garage and select ANY car from zone 1 we were thrilled, until we got up to zone one and there were NO cars!!! As we looked around for help, no one was in the immediate area. Out choice, go back downstairs where there was a huge line or walk across the parking garage to the attendant who checks cars out. I chose the latter. She advised me to pick from the gold section, I thought wow an upgrade for my comvience. Wrong! Upon return to the gold section there were 3 cars, 2 that we r smaller than requested. Thankfully the one that for our needs( a full size) was available. This was a disappointing purchase and I will have to seriously reconsider using Hertz in the future. I was truly surprised that there front desk does not know their inventory.

Cons: They were out of cars upon my arrival. I had to wait in the Las Vegas heat for about an hour before I got a car. They had other cars available but wouldn't give anyone one of those cars. Several people angry about waiting so long in the heat for a car

Cons: I got pulled over twice driving the car in Las Vegas due to the car having no License plates major hassle/BS. They also wanted an additional credit card i did not have at the time for travel and needed to add an additional 200 dollar deposit and an hour of my time. I was told by the hertz employee to book rentals through the actual provider and not 3rd party sights like Kayak to avoid hassles. Ill look elsewhere when renting a car again for sure.

Cons: I was informed I needed a $200 deposit after I got there, they would not accept it from a non-prepaid debit card or cash, telephone customer service was outsourced so the agents could not understand my issue & I was told I was no getting my initial rental money back!!! Horrible!! Payless Car Rental came thru for us instead, so I will NEVER use Kayak or Hertz ever again!!!

Cons: When I arrived they had no car for me. They gave it away.

Cons: I made the reservation with a debit card but when I arrived at the car rental center they wouldn't let me rent the car I reserved without a credit card.

Cons: Long wait to get onto very crowded shuttle at 12am, line at rental car center took about an hour to get through.

Cons: No gold points, because I used the voucher. The rental agents always try to upcharge you. More expensive car, insurance and fuel charge.

Cons: Hertz would not let me pay with a debit card, despite having a credit score of over 700 and at $5000 in my account. I will never reserve with them again!

Cons: I would of appreciated a tutorial on the convertible top. Never used one before

Cons: The fact that I tried to use Hertz!

Cons: Very rude at front desk did give me a reason why we couldn't give me the car. It was after 11 PM at night and I was forced to get an alternative rental car and 50% higher price than what I paid to kayak. Kayak was on available on the phone, also called Hertz rental car. Need to get money back!

Cons: A/c in back did not work

Cons: The selection of full size cars. A Toyota Corolla, full size? Really?

Cons: First, there were few actual customer service peope at the counter. We had to talk with someone on a telephone and look at each other on a monitor. That was extremely poor. Where is the human experience? Not only that, but the operator on the other side of the screen was monotone and uninterested in doing anything for a customer. That's what you get when you outsource a customer relationship. Second, I reserved a "luxury" car. I reserved something similar to a Chrysler 300. I understand that "similar to" means that we may get a different vehicle, but a 300 is a full sized vehicle with a v6 or v8. For the premium price I expected leather seats and a v8. They gave us a Volvo S60 hatchback. This is a mid size car with leather seats and a little 4 cylinder engine. Our eight year old son had to sit in the middle of the rear seat because there wasn't enough room for him behind the seats. Apparently that was the last so-called luxury vehicle available at Hertz. We ended up keeping the volvo, but that was a terrible car. It would have been a pretty good intermediate car but I paid for a luxury car. In the end the customer was terrible and the vehicle was not acceptable.

Cons: That i couldnt modify the reservation once it was booked

Cons: I requested rental for Las Vegas Airport. I received reservation. For location that was on other side of town and was closed when my flight arrived. I cancelled at counter and rented from another agency but was still charged 170 for a rental I didn't use

Cons: They reserved the incorrect car and told us they wouldn't charge additional money, but they did.

Cons: The car seemed to have trouble picking up speed. It wasn't the smoothest ride but that's ok

Cons: i made my reservation for 10am and was told no cars were available and was told to wait for 45-60minutes, fine, but when I didn't get a car until almost 3 hours later and missed the first part of the conference I came for, that pissed me off.

Cons: Additional driver fee was a bit higher than I expected.

Cons: I was to pickup the car at the airport, but instead had to go elsewjhere. I was given a 4 cylinder, standard car instead of a 6 cylinder, AWD suv. * I spent half a day returning the car for the one that I wanted.

Cons: The service at the front desk.

Cons: That they tried to sell us insurance at the pickup desk although we had already taken out the insurance with you. The clerk said it was probably invalid as it was with a German company and making claims could be complicated! All hire cars seem to try this on as we have experienced this with other companies - very annoying.

Cons: Not a big selection on cars. Took too long to pick up. I already purchased insurance and they tried to get me to buy it again.

Cons: Misinterpreted said u wanted a car from the airport and the rental place was not at the airport so I had to pay more money to rent a car directly from the airport

Cons: I reserved an SUV, they didn't have one when I arrived, was 'upgraded' for no extra charge. When I returned the car, I was charged for the upgrade. They said I took a car that was a 'premium' level car and it was non-negotionable that I had to pay the difference. I told them they told me to take the car that was in spot 426, so I took the car(BTW, the car was a Land Rover Discovery.. premium??, they sell for $36K) in spot 426.

Cons: we had to cancel and we were charged 50.00.we canceled three weeks ago!!!

Cons: Pickup and drop off points were not very accessible . Cost of taxi to and from these points was a large increase to The "cost" of the rental Car reserved was not available

Cons: We realized halfway to our destination (in the desert) the tires were all bald and had no spare...customer service wanted us to get new tires put on and they would pay...I didn't want to waste any of my vacation time trying to get tires on a rental vehicle. The gas tank was not even for the car was full of dents dings Mars from people trying to break into it simply put it was a piece of junk

Cons: rear view mirror dirty

Cons: It took us 2 hours to get the car (with a reservation before hand) and we had to pay to upgrade in order to get a car sooner (had just been returned and we didn't want to wait any longer for the other one) it then took even longer for the car to be cleaned and for us to hit the road. Unfortunately it cut into our vacation time and we have never had to wait so long for a rental. There should be more cars available in such a big city. It shouldn't come down to cars literally coming in, being cleaned, then going out. The girls were very nice and deserve a raise for what they have to deal with. Very poorly run.

Cons: The pick up time was 12. And the hertz location closes at 12. I reached there at 12:05 and it was closed. Had to pick it rom a different location. Wasted 2 hours. There should be some sort of warning if the location closes like that. Or if the pick up time should not be 12 in this case if the location closes at 12.

Cons: Nothing

Cons: Upon arrival, they didn't have the car size/type we reserved. They didn't​ give us any discount for that either. Wait time was extremely.

Cons: Engine a little underpowered when fully loaded with 8 people.

Cons: When i tried to return the car was not provided a place to drop off the key. Spent an hour on the phone with hertz looking for a key drop off that didnt exist. Was forced to leave key in glovebox was told i would be charged $80. Incompetent company will never use again

Cons: They didn't had the SUV that i booked and paid for in advance. Took them approximately 1 hour to get us into a another SUV. But, the manager was helpful

Cons: I didn't get my rental until 2:17pm on the day of my reservation I made my reservation 6weeks in advance to be picked up at 12pm , as I arrived there I waited 15 minutes to finally get attended. Took my info and let me know that in a few minutes a vehicle should be arriving shortly since they don't have any vehicles there for me to take.. Well 1 hour later and keep in mind I had my children with me. I grew very impatient and confused as to why do reservations , it defeats the purpose of making reservations if you're not getting your vehicle. There was a couple that arrived wayyyy after me that got their vehicle just because it was a Camero sitting in their parking lot.. 2hours 17 min later the vehicle arrived. And it was a terrible one , it was not cleaned , it reaked of cigarette smoke that you can probably smell from miles away, and the service engine light came on. As desperate as I was couldn't wait any longer since I was running late. Their customer service was terrible there! I will never go through Hertz again! And I hope that someone from corporate from the higher ups come take a look at the location where I picked up my vehicle. I never had this kinda of experience anywhere from other rentals and I been to Avios, thrifty, Sixth. Once again please someone take a look at this location..

Cons: At midnight on a Thursday night, we waited for almost an hour in line to get our car. That's the longest it's ever taking me to pick-up a car.

Cons: Too much wait Cars were not available Car was not clean Reception person was trying to force us to get insurance

Cons: Everything. The attendant was sassy and rude. We got there an hour after our reservation time and they had given our car away.