Book Hertz car rentals in Las Vegas

Cons: I needed a receipt for expenses and wanted to turn in the car keys to a person. The gentleman working at the drop-off counter in the hotel was super busy with too many people and not enough help.

Cons: Checkin agent tried to 'upgrade' me by doubling rental price without my permission. A piece of the windshield molding was coming loose on the car.

Cons: I have always rented with Budget and Dollar never had a problem This was the first time I rented with Hertz hoping this was the no1 rental company but got a very bad experience very bad customer service kept forcing me to buy insurance even after i informed i have premium coverage from Gieco. also what i booked was intermediate car was given a compact car ... cheats Would never recommend

Cons: Car was under-powered.

Cons: We got in really late at night. There was a huge line of people and not many workers. We were taken care of promptly as we were one of the first in line. Once we were told to go to the parking garage and select ANY car from zone 1 we were thrilled, until we got up to zone one and there were NO cars!!! As we looked around for help, no one was in the immediate area. Out choice, go back downstairs where there was a huge line or walk across the parking garage to the attendant who checks cars out. I chose the latter. She advised me to pick from the gold section, I thought wow an upgrade for my comvience. Wrong! Upon return to the gold section there were 3 cars, 2 that we r smaller than requested. Thankfully the one that for our needs( a full size) was available. This was a disappointing purchase and I will have to seriously reconsider using Hertz in the future. I was truly surprised that there front desk does not know their inventory.

Cons: They were out of cars upon my arrival. I had to wait in the Las Vegas heat for about an hour before I got a car. They had other cars available but wouldn't give anyone one of those cars. Several people angry about waiting so long in the heat for a car

Cons: I got pulled over twice driving the car in Las Vegas due to the car having no License plates major hassle/BS. They also wanted an additional credit card i did not have at the time for travel and needed to add an additional 200 dollar deposit and an hour of my time. I was told by the hertz employee to book rentals through the actual provider and not 3rd party sights like Kayak to avoid hassles. Ill look elsewhere when renting a car again for sure.

Cons: I was informed I needed a $200 deposit after I got there, they would not accept it from a non-prepaid debit card or cash, telephone customer service was outsourced so the agents could not understand my issue & I was told I was no getting my initial rental money back!!! Horrible!! Payless Car Rental came thru for us instead, so I will NEVER use Kayak or Hertz ever again!!!

Cons: When I arrived they had no car for me. They gave it away.

Cons: I made the reservation with a debit card but when I arrived at the car rental center they wouldn't let me rent the car I reserved without a credit card.

Cons: Long wait to get onto very crowded shuttle at 12am, line at rental car center took about an hour to get through.

Cons: No gold points, because I used the voucher. The rental agents always try to upcharge you. More expensive car, insurance and fuel charge.

Cons: Hertz would not let me pay with a debit card, despite having a credit score of over 700 and at $5000 in my account. I will never reserve with them again!

Cons: I would of appreciated a tutorial on the convertible top. Never used one before

Cons: The fact that I tried to use Hertz!

Cons: Very rude at front desk did give me a reason why we couldn't give me the car. It was after 11 PM at night and I was forced to get an alternative rental car and 50% higher price than what I paid to kayak. Kayak was on available on the phone, also called Hertz rental car. Need to get money back!

Cons: A/c in back did not work

Cons: The selection of full size cars. A Toyota Corolla, full size? Really?

Cons: First, there were few actual customer service peope at the counter. We had to talk with someone on a telephone and look at each other on a monitor. That was extremely poor. Where is the human experience? Not only that, but the operator on the other side of the screen was monotone and uninterested in doing anything for a customer. That's what you get when you outsource a customer relationship. Second, I reserved a "luxury" car. I reserved something similar to a Chrysler 300. I understand that "similar to" means that we may get a different vehicle, but a 300 is a full sized vehicle with a v6 or v8. For the premium price I expected leather seats and a v8. They gave us a Volvo S60 hatchback. This is a mid size car with leather seats and a little 4 cylinder engine. Our eight year old son had to sit in the middle of the rear seat because there wasn't enough room for him behind the seats. Apparently that was the last so-called luxury vehicle available at Hertz. We ended up keeping the volvo, but that was a terrible car. It would have been a pretty good intermediate car but I paid for a luxury car. In the end the customer was terrible and the vehicle was not acceptable.

Cons: That i couldnt modify the reservation once it was booked

Cons: I requested rental for Las Vegas Airport. I received reservation. For location that was on other side of town and was closed when my flight arrived. I cancelled at counter and rented from another agency but was still charged 170 for a rental I didn't use

Cons: They reserved the incorrect car and told us they wouldn't charge additional money, but they did.

Cons: The car seemed to have trouble picking up speed. It wasn't the smoothest ride but that's ok

Cons: i made my reservation for 10am and was told no cars were available and was told to wait for 45-60minutes, fine, but when I didn't get a car until almost 3 hours later and missed the first part of the conference I came for, that pissed me off.

Cons: Additional driver fee was a bit higher than I expected.

Cons: I was to pickup the car at the airport, but instead had to go elsewjhere. I was given a 4 cylinder, standard car instead of a 6 cylinder, AWD suv. * I spent half a day returning the car for the one that I wanted.

Cons: The service at the front desk.

Cons: That they tried to sell us insurance at the pickup desk although we had already taken out the insurance with you. The clerk said it was probably invalid as it was with a German company and making claims could be complicated! All hire cars seem to try this on as we have experienced this with other companies - very annoying.

Cons: Not a big selection on cars. Took too long to pick up. I already purchased insurance and they tried to get me to buy it again.

Cons: Misinterpreted said u wanted a car from the airport and the rental place was not at the airport so I had to pay more money to rent a car directly from the airport

Cons: I reserved an SUV, they didn't have one when I arrived, was 'upgraded' for no extra charge. When I returned the car, I was charged for the upgrade. They said I took a car that was a 'premium' level car and it was non-negotionable that I had to pay the difference. I told them they told me to take the car that was in spot 426, so I took the car(BTW, the car was a Land Rover Discovery.. premium??, they sell for $36K) in spot 426.

Cons: we had to cancel and we were charged 50.00.we canceled three weeks ago!!!

Cons: Pickup and drop off points were not very accessible . Cost of taxi to and from these points was a large increase to The "cost" of the rental Car reserved was not available

Cons: We realized halfway to our destination (in the desert) the tires were all bald and had no spare...customer service wanted us to get new tires put on and they would pay...I didn't want to waste any of my vacation time trying to get tires on a rental vehicle. The gas tank was not even for the car was full of dents dings Mars from people trying to break into it simply put it was a piece of junk

Cons: rear view mirror dirty

Cons: It took us 2 hours to get the car (with a reservation before hand) and we had to pay to upgrade in order to get a car sooner (had just been returned and we didn't want to wait any longer for the other one) it then took even longer for the car to be cleaned and for us to hit the road. Unfortunately it cut into our vacation time and we have never had to wait so long for a rental. There should be more cars available in such a big city. It shouldn't come down to cars literally coming in, being cleaned, then going out. The girls were very nice and deserve a raise for what they have to deal with. Very poorly run.

Cons: The pick up time was 12. And the hertz location closes at 12. I reached there at 12:05 and it was closed. Had to pick it rom a different location. Wasted 2 hours. There should be some sort of warning if the location closes like that. Or if the pick up time should not be 12 in this case if the location closes at 12.

Cons: Nothing

Cons: Upon arrival, they didn't have the car size/type we reserved. They didn't​ give us any discount for that either. Wait time was extremely.

Cons: Engine a little underpowered when fully loaded with 8 people.

Cons: When i tried to return the car was not provided a place to drop off the key. Spent an hour on the phone with hertz looking for a key drop off that didnt exist. Was forced to leave key in glovebox was told i would be charged $80. Incompetent company will never use again

Cons: They didn't had the SUV that i booked and paid for in advance. Took them approximately 1 hour to get us into a another SUV. But, the manager was helpful

Cons: I didn't get my rental until 2:17pm on the day of my reservation I made my reservation 6weeks in advance to be picked up at 12pm , as I arrived there I waited 15 minutes to finally get attended. Took my info and let me know that in a few minutes a vehicle should be arriving shortly since they don't have any vehicles there for me to take.. Well 1 hour later and keep in mind I had my children with me. I grew very impatient and confused as to why do reservations , it defeats the purpose of making reservations if you're not getting your vehicle. There was a couple that arrived wayyyy after me that got their vehicle just because it was a Camero sitting in their parking lot.. 2hours 17 min later the vehicle arrived. And it was a terrible one , it was not cleaned , it reaked of cigarette smoke that you can probably smell from miles away, and the service engine light came on. As desperate as I was couldn't wait any longer since I was running late. Their customer service was terrible there! I will never go through Hertz again! And I hope that someone from corporate from the higher ups come take a look at the location where I picked up my vehicle. I never had this kinda of experience anywhere from other rentals and I been to Avios, thrifty, Sixth. Once again please someone take a look at this location..

Cons: At midnight on a Thursday night, we waited for almost an hour in line to get our car. That's the longest it's ever taking me to pick-up a car.

Cons: Too much wait Cars were not available Car was not clean Reception person was trying to force us to get insurance

Cons: Everything. The attendant was sassy and rude. We got there an hour after our reservation time and they had given our car away.

Cons: What's the point of a reservation if they are going to cancel it

Cons: Drop off was an absolute mess. Address wasn't correct, it was after hours so spent forever on hold, finally got someone who could help us, took over 2 hours trying to find the return.

Cons: Inadvertently (my fault) reserved a car at a remote location in Las Vegas when I intended to pick up at airport. Airport location would not honor reservation, except at 3X rate. Required to take a cab to remote location. Remote location was a zoo, with only one employee, a throng of unhappy customers, and a closing time of noon. Provided with a Hyundai Santa Fe instead of a Toyota 4Runner (not equivalent in my opinion). Upon return, was charged over $150 for a windshield replacement as a result of a TINY rock crack. Don't typically use Hertz and will hereafter avoid.

Cons: See above.

Cons: The rental location was horrible and the help was really no help at all. I would never rent from this location again.

Cons: N/A

Cons: They did not have any cars available! I will never use hertz again.

Cons: Pick up took over an hour Confusing drop off

Cons: Bait and switch. I was told to pick up off site in Las Vegas. Took $35 cab ride and they were closed. After another $35 cab ride back to airport car rental, RODNEY was not very helpful. He was almost questioning my intelligence and didn't say it, made tried to make me feel stupid. I wanted to say something rude to him but two of acting immature and uneducated would only make situation worse. He ended up getting me into a car for almost double, but I needed a car. Don't think I will ever go to Hertz again!!

Cons: N/A

Cons: Only two agents checking people in as the line grew large. Staff wandered around, but it took approximately 25 minutes before we were directed to the self-serve kiosks that obviously none of us realized were available. Experience was fine after one of the wandering staff members pointed us in the right direction and drop off was excellent. Bad reflection on Hertz for a lot of people who were basically ignored by apathetic staff on pickup. Too bad ... staff contact after being ignored was excellent.

Cons: Price ended up being higher than what was quoted Car was generally clean, but there was some trash inside

Cons: Waited 2+ hours to pick up car rental. The employee initially helping us was rude. She also seemed rather incompetent and wasn't able to book cars for 2 separate individuals that were waiting for 3+ hours before us.

Cons: When we discovered we would need to get a larger vehicle, the Hertz we were dealing with refused to rent us a larger vehicle, even though we offered to pay extra for the short notice. Then they kept 50 dollars because we had no choice but to cancel with short notice. Hertz seems way more expensive than other places, and with poor customer service like we received I won't ever use them again. I'll stick to Enterprise.

Cons: Pickup wasnt at the airport. A $20 uber ride and lots of hassle to get to secondary location. Then because we replaced our credit card since making the reservation it took two hours to work through hertz customer service to change the credit card and arrange for dropoff at the airport upon return.

Cons: I paid in advance on the net, bought the optional insurance. The pickup spot said, oh, that must be 3rd party , we cant see that, and wanted my personal insurance, wtf? Why did I pay? My pickup time was 12:00 No car waiting, hung around over half an hour waiting, finally get handed an envelope and get told, so and so will meet you outside. I go outside and stand around in the sun, nobody come out with keys. I go back in, all 3 people there, including the manager, are sitting down in back eating pizza. I lost it, they upgraded me. They should have upgraded me when they had no car for me. Instead, they pushed me until I lost my temper. I was there with my 83 year old mom, she had to hang around with her cane all that time as well.

Cons: My reservation was sent to a resort in Sumerlin instead of McCarren. Airport . The clerk at Hertz refused to transfer the order and so did customer service at Hertz. They were only willing to charge me $440 for the mistake. The clerk in Sumerlin told me to take a cab, it took 45 minutes and when we got there he had another Kayak customer the exact same thing happened too. I would like at least to be compensated for the cab fare. Not to mention the 2.5 hours I missed of my business conference

Cons: Hertz car pick-up was for 6pm, even though the location closed at 6pm without any advanced warning. It was a hassle at Hertz airport location, but finally did get a car with a huge tax increase. The pre-paid insurance was not honored by Hertz. Another big hassle. I really didn't like getting two lectures by Hertz on how to rent a car and what I did wrong - arranged the Hertz deal through a third party. The car had a speed governor set at 79mph and a radio sound set so low you could not hear above road noise. This was a very dangerous car to drive on a freeway with 75mph zone. Never again with Hertz!

Cons: When we got there, we were told our car would not be ready for 2 to 3 hours. We walked to Las Vegas's Blvd and when we got back, there were lots of people there saying they didn't know if they were getting a car or not. We then waited for over two hours to get a car. While we were there, Hertz staff were calling people who were supposed to pick up a car that day, and they were being told that their reservation was being canceled. When I dropped the car off yesterday, there was one person working and i had to wait 45 min to have the paperwork completed. One guy walking out told me he had been there for over 3 hours waiting on a car. I will never go to this site again

Cons: What a scam. Currently in the process of filing a claim with BBB.

Cons: If I could give them 0 stars I would. One day before my trip I get a call saying my reservation had to be cancelled because they had overbooked. 1..They did not even help me get another rental car for their mistake. 2. They said my card was never charged and it was charged. I was unable to get another rental car because they took the funds out. Now I have to fight to get my money back and also had to cancel my trip because they couldn't keep track of what they book . I WILL NEVER RENT WITH THEM AGAIN!

Cons: I was contacted by Hertz that the order was cancelled as they did not have any vehicles available and contacted all their Las Vegas sources and all had no vehicles. I called Hertz and emailed Kayak for a FULL refund. Your company has no phone number to call, I've got no reply nor a refund. I am very disappointed and angry there is no contact info available. Refund the order I placed and paid ASAP!

Cons: Waited almost an hour to pick up our car, even though there was only one other person in the office. The staff didn't even acknowledge us when we came in. I was forced to return the car to a Strip casino location, which I actively and vocally did NOT want to do. When I did drop the car off, I had to go inside the casino because I wasn't told I would need to drop off paperwork with the keys. Once I did find the counter, it was closed. I'll never go through Hertz in this town again

Cons: Car was too smelly for cleaning products. Was not clear this agent was NOT at airport.

Cons: I accidentally lost my paperwork on my trip and was unable to get anyone to help me. I called the main number and asked if it was a problem and I was told 'yes' but they couldn't help mr. They told me to try the local number from where I rented the car. I was only able to leave a voicemail there telling my problem hoping they would call back. I returned the car yesterday and still haven't heard from them about what to do about driving with no paperwork. Luckily I had no issues while traveling.

Cons: Not enough employees working, waited over 75 mins to get the car. An employee left knowing they had a long line of people waiting to pick up cars. Worst rental car pick up experience I've had with 30 years of renting. Price was way to high.

Cons: Charged for cleaning fee, which was $100. Absolutely crazy.

Cons: We had to wait about an hour to get the car. They were really understaffed and we got the only economy car they had even though we'd booked it weeks in advance. Thankfully we got there right at 8 when they opened or they wouldn't have had a car for us. Also, the car smelled pretty bad - like they were using cleaner to cover up something nasty. (Kind of like the. A sty powder you use to cover up vomit - sorry, graphic but true!)

Cons: My flight landed at 5:30 and the rental car place was NOT at the airport so I was too late as it closed at 6pm. I called and planned to pick the car up the next day but they were so far that I would have had to pay more to get there to pick the car up and return it and then pay for a cab to the airport that it would not be worth it. Hertz is normally excellent but because I booked it through Kayak they could not help me. I want a refund. This is why I normally do NOT use these sites as it is impossible to get a refund or change your reservation. I travel every week for work so it is extremely difficult when customer service is not helpful.

Cons: Having to wait to get the car but it wasn't too bad

Cons: Couldn't get the price paid incorporated into my new rental agreement. It's all the same company HERTZ

Cons: I was not initially informed of the $200 security deposit and a mysterious $100 charge appeared on my card (which ended up being taken off) - but it's appearance at all was disconcerting and caused an overdraft of my account.

Cons: This was the worst experience I have ever had with a rental Car Co. The car was scratched all over and Dirty. The Front right tire had a slow leak that had us putting air in it twice. I will never use this Company again!

Cons: They love trying to pull the "your car isn't ready, but this one is for $20/day more" BS