Reviews for Alamo in Las Vegas
- All reviews 100%
Sep 28 2016
Cons: Poor communicating grumpy staff at dropoff. It was pretty busy and we all have bad days so probably not always that way.
Sep 21 2016
Great selection and flexibility.
Pros: I made reservations online the day of my pick-up. The airport was busy and they ended up only having one midsize left that my luggage wouldn't fit in. They had me choose any standard instead (which was an upgrade). Staff at both legs of the trip were a pleasure to deal with. I'll be returning to Alamo!
Sep 9 2016
Very slow service
Cons: To return the car it was a problem finding the place..ur shuttle doesn't works ontime
Aug 30 2016
Don't trust the sales person who would want you to
Pros: Nice car.. Clean car
Cons: While upselling the car, I requested return location to changed to LAX from Buebank. Sales person John tried doing so but his system hanged. He confirmed that I can call the customer care and get it changed for free. Upgrading to a different option was conditional based on change of return location. As I was holding the line, I trusted his words. However when I called the customer service, they refused to honor there promise made by their sales staff. I spent 40 mins over 4 phone calls and they were first in denial and later adopted accusatory tone. Bottom line - they don't mean what they say.