Reviews for Alamo in Las Vegas
- All reviews 100%
Based on 82 reviews
Mar 23 2017
Pros: The lone representative provided good support.
Cons: Multiple staff members called out so only one representative which resulted in slow lines.
Mar 23 2017
No one else had cara
Pros: I've never used Alamo before but they were great.
Mar 20 2017
Pros: I was able to pick up my car quite easily. I checked in at a kiosk, picked out the car and drove off quickly. No hassle. Returning it was just as easy.
Cons: The car was a little scratched up, but drove fine.
Mar 13 2017
Efficient and personalized
Pros: Loved being able to choose my vehicle from a group of parked cars. The pickup and drop off at LAS was easy. Having the rental car center away from the terminal is smart.
Cons: The line to check-in at the rental car center moved slowly and there could have been more agents on duty.
Mar 10 2017
Simple and easy
Pros: I was able to reserve a car over my phone instantly and last minute. I tried carrentals.com but the site kept saying unable to fulfill my request. Kayak.com allowed me to reserve what I wanted with no issues and for cheaper than what carrentals.com was advertising.
Cons: There was not much I did not like about kayak.com. I needed a last minute reservation and I got it.
Mar 7 2017
Pros: The option to pick my own car was the best but i learned to wait till you pick up your car to buy the insurance with alamo not on line . I got a ford fusion went to long beach and back to las vegas for the weekend and spent 60 in gas the whole weekend very economical. I love alamo
Mar 6 2017
Pros: Nice car
Mar 6 2017
Pros: Was able to get SUV for.economy.price loved it
Feb 26 2017
Pros: It was Easy and quick to rent a car !!!
Cons: The people were a little bit rough
Feb 23 2017
Pros: Loved driving the convertible through California. So much fun!
Feb 20 2017
Pros: We got a Chevvie Cruz, which was a spunky, quite adequate little car, good trunk space, adequate space for 4, gas mileage was good, and it managed any and all speed limits and challenges very well. My wife really enjoyed driving it, also.
Cons: On the dash, it was clearly marked no smoking. However, the heavy, distinct smell of tired smoke permeated the car from time to time, the heat of the Arizona weather would tend to increase the smell from time to time and this was for the 5 weeks that we used the car.
Feb 13 2017
Alamo did not rent me a car
Pros: Alamo refused to rent me a car, but gave no explanation
Cons: They would not rent me a car. I had to rent a car from Dollar. I have never been refused a car in my lifetime
Feb 2 2017
Pros: Quick and efficient. Loved the fact you can choose which ever car you like.
Cons: Car smelled AF like cigarette
Jan 20 2017
Cons: counter at Las Vegas Airport noisy and staff impatient
Jan 5 2017
In and out with ease
Pros: I was very impressed with the ease of picking up and return of the whole deal. They really have the stuff together. I'll be using them again.
Jan 2 2017
Thankful for the upgrade
Pros: Luckily they had a chevy traverse available so the 5 of us could spread out. My reservation was for a full size and they bumped me up for $75 more. So it was $310 for a little less than 3 full days. And that's a one way rental. They had the best price online given that I was shopping the night before. Was very happy with the pickup guy. Friendly and helpful. Will look for Alamo in the future.
Dec 8 2016
Everything was perfect!
Pros: Great car and great customer service! Very happy with my rental.
Dec 7 2016
Pros: Very fast and efficient
Cons: No complaints
Nov 28 2016
Pros: The staff in Las Vegas was extremely friendly, and there was a really nice upgrade offered for a low additional price.
Nov 22 2016
Pros: Friendly staff, fast service, 0 hassle dealing with this company. great experience overall.
Nov 21 2016
Very convenient for a good price!
Pros: I needed to change the date and location of the drop off and their customer service department was great in faciliating that! Would def rent again! The car was fuel efficient and clean, we loved it!
Nov 20 2016
Pros: Got a free upgrade
Nov 18 2016
Pros: Free upgrade!!! The selection was very limited in the economy section and we were given a mid-size at no additional charge, Now that is customer service!!!
Nov 16 2016
No hassle, professional service appreciated.
Pros: I always brace myself for long lines and a high pressure sales job to buy insurance, road side assistance and/or gasoline at Las Vegas car rental companies...but not this time. A real relief. I was in the lot selecting my car from the mid-size SUV rentals and away in about 15 minutes. Kudos also to an Alamo employee outside who helped pair up my Bluetooth on the Ford Escape I was in.
Cons: Windows could/should be cleaner for optimal vision.
Nov 10 2016
Fast Pick Up
Pros: Fast Pick Up
Oct 18 2016
Long Wait to Check-in
Pros: booked on-line
Cons: there was a big line - 40+ minutes. There was also some self service kiosks, but no one knew if they could use them or not. It would be helpful if staff directed people to the kiosks - i.e. could I use them if I had already booked and just needed to pick up a car? Could someone else use them if they were booking a car...etc.
Oct 10 2016
Fast Check In
Pros: Fast check in.
Cons: Didn't get the car I reserved. Received a compact sports car instead.
Oct 8 2016
Pros: Overall was very good
Cons: Extra money for age under 25
Sep 28 2016
Cons: Poor communicating grumpy staff at dropoff. It was pretty busy and we all have bad days so probably not always that way.
Sep 21 2016
Great selection and flexibility.
Pros: I made reservations online the day of my pick-up. The airport was busy and they ended up only having one midsize left that my luggage wouldn't fit in. They had me choose any standard instead (which was an upgrade). Staff at both legs of the trip were a pleasure to deal with. I'll be returning to Alamo!
Sep 9 2016
Very slow service
Cons: To return the car it was a problem finding the place..ur shuttle doesn't works ontime
Aug 30 2016
Don't trust the sales person who would want you to
Pros: Nice car.. Clean car
Cons: While upselling the car, I requested return location to changed to LAX from Buebank. Sales person John tried doing so but his system hanged. He confirmed that I can call the customer care and get it changed for free. Upgrading to a different option was conditional based on change of return location. As I was holding the line, I trusted his words. However when I called the customer service, they refused to honor there promise made by their sales staff. I spent 40 mins over 4 phone calls and they were first in denial and later adopted accusatory tone. Bottom line - they don't mean what they say.
Aug 22 2016
Nothing short of excellent.
Pros: I liked everything about it. Just perfectly excellent
Jul 13 2016
Quick Pick Up / Aggessive Up-sell
Pros: Quick check in at the rental counter. Drove out of the car rental center within 10 minutes...
Cons: Agent was too aggressive on the up-sells. Agent was very pushy and almost insisted that I purchase the re-fuel option. Very weird.
Jul 13 2016
Pros: Easy pick up and drop off. Great choice of cars and amazing value