Find reviews that mention:
2.0
We reserved a premium SUV for our planned road trip as we needed enough space for a family of 8. As we arrived to the Enterprise location, we were told they had no premium SUVs available. They kept trying to give us a minivan instead despite us telling them there were 8 of us, and the minivan only fit 7 people. Then they told us they were no other locations that had a premium SUV available, except for the airport Enterprise, but we had to have a reservation with them specifically as they have a "different system". They told us to just "go there" as they have a "lot of cars" and likely have a premium SUV available. Thankfully, we decided to call instead of just going there blindly, and sure enough, no premium SUVs in the whole city were available. They just apologized, never attempting to explain why you can reserve a car with absolutely no guarantee it will be available, and they did not even offer to make it up to us in any way. This was the worst experience and we will never rent from Enterprise again.Reviewed May 1 2023
review from![kayak]()
8.0
Drop-off at the SLC airport was quick and easy. Fabulous! When we picked up the car in Las Vegas we had to wait 45 minutes for a car to be available since they were over-booked. It would have been nice if a car was available when we arrived.Reviewed Apr 21 2023
review from![kayak]()
10.0
I would like to express my gratitude towards Matt and Kalley. Matt because he helped fix a problem with the rental and Kalley with the return. Both people Outstanding.Reviewed Apr 18 2023
review from![kayak]()
8.0
Great people helped us get to our hotel to pick up our passport which we needed to rent the carReviewed Apr 13 2023
review from![kayak]()
8.0
Car was not very clean, wiper was torn and not functioning and remote had issues that may have been battery related.Reviewed Apr 10 2023
review from![kayak]()
10.0
Fast Transaction und really nice guys working there! A lot of Thanks to the Manager of the Store ‚De‘ 👍🏼Reviewed Apr 7 2023
review from![kayak]()
10.0
They were able to get me a car the same day that I reserved it. They were out of cars when I got there due to late drop offs, but they were able to make accommodations shortly after.Reviewed Apr 5 2023
review from![kayak]()
10.0
The car wasn’t ready when we picked up and had to be cleaned so we had to wait quite a while, which put us behind on our trip. But, other than that our experience was great. Staff was helpful and nice, particularly when we dropped the car off. I wish I remembered her name, but the person who checked us in was fantastic!Reviewed Apr 1 2023
review from![kayak]()
2.0
The agent at your location gave us a price of over $500 for a 2 day rental which was $124 including taxes & insurance. She said we were unable to use kayak website. She said we had to pay their location fee. I had confirmation & intinerary that I showed her with this price.I offered to show it to her again she wouldn’t look at it. She continued to argue with myself and my wife. We said fine we’re not taking this car. We called Uber to come pick us up. We were waiting outside for Uber to come get us and take us back downtown to our hotel. Then after about 5 minutes the agent came back outside. She said there was an error in the dates of our booking. She then said we could have the car for the price it said in my confirmation. I really think that this employee should be warned if not fired for trying to scam us out hundreds of dollars. While I was outside I spoke to another customer he said they were being charged $900 for a 1 week rental. He thought this was ridiculous. If I was him I would have walked away. He got scammed big time. This location really needs to be investigated. It was a horrible experience for us on our holiday. Cheers Rick GrimardReviewed Mar 25 2023
review from![kayak]()
10.0
One of the best car rental company for nowReviewed Mar 25 2023
review from![kayak]()
2.0
There were no cars available at scheduled pick up time despite having a reservation, no clarity from agents on when one would be available.Reviewed Mar 21 2023
review from![kayak]()
2.0
Never received a confirmation for this rental.Reviewed Mar 19 2023
review from![kayak]()