Book Enterprise car rentals in Las Vegas

Cons: We set this up via Kayak on our corporate card - but the individual renting the vehicle had to pay via their personal card. Unacceptable for us - and we will not use Kayak or Enterprise again.

Cons: Didn't reserve fuel options and ended up with it - took multiple calls to get it taken care of

Cons: Keep up the best work

Cons: Car choices for class were a bit limited. Ford sync not the best.

Cons: Nothing

Cons: When we came to pick up the car in Las Vegas, we were told we were giving an updated car (a Tahoe) without any other options, we have to take it. Then we took it. We drove for two days and were getting familiar with the car. However starting the third day, the AC started to blow hot air, where we were in San Diego. I called roadside assistance for help as we cann't drive a car in a hot summer day without AC on a highway. But the road assistance said it is not their job to come to fix it and suggested us to contact our original pickup office. I called the Las Vegas office but it was after working hours and no one was there to pick up the phone. Then I called toll free number which said it is available 24 hours per day. However I was told by a telephone message that the office was closed. We have to wait for the second day. When I called the Las Vegas office, and told them I could not go back to Las Vegas to exchange car as I am in San Diego, driving back to Las Vegas in a 40+ degree without AC was impossible, especially we have kid on board. Then I was directly being transferred to San Diego airport location and leave me to deal with the agent without any further help from our original office. Then I told my story to a agent in San Diego airport office and I was told I need to come to them to exchange a car. Then I asked if I would be able to provide a car model and reserve it through the phone. I was told I have no choice on what kind of car was available for us. When we went to the San Diego airport, they provided us a Jeep Compass and said there was no other option for us. Therefore we took the car. However later of the day when we drove to LA, we found the headlights were fallen out from its sockets. We again drove to LA airport office for exchange. The staff there said the only available car is a compact car and saying that the money we paid for renting a car in Las Vegas can't rent same car in LA, if we don't want to drive a compact car, we have to pay more. Therefore we decide to drive the Jeep Compass for the rest of our road trip. The employee wrote on our rental lease stating that the fell-off headlights was mechanical problem as a proof it is not our fault. It took us so much time in dealing with the car rental issues in the middle of our planned vacations. We have re-arrange our hotels in order to accommodate the problem generated of the car. Also the services provided to us is not in a helpful manner. I was feeling there no immediate solution provided. We were kicked around and have to find solution ourselves and no one cares. And during the entire processes, not a single employee saying a single "sorry" to us for the things we went through. I understand Enterprise is a big company and everybody is very busy. However I do believe there is a room for improvement in providing solutions and treating the customer with a little bit more patient and enthusiasm. Thank you for spending time reading my lengthy feedback.

Cons: The only semi-negative which was not too bad was the organization while waiting.

Cons: Car not available at pick-up. They were out of vehicles. Car they gave us was way bigger than needed and used lots of gas. We were 1 hour late at drop-off. Office closed and no after hours drop off. Took car to airport instead

Cons: The car wasn't ready, they tried to give me a car someone else was dropping off (to pick up a different car because the ac stopped working) and when I dropped it off, they wouldn't take me to the airport. The car was dinged up and scratched they did a horrendous job cleaning it and the gas tank was only 1/4 full

Cons: Not all the Enterprise locations are priced the same.

Cons: Car was not ready- took 30-45 minutes to complete pick up process.