Book Enterprise car rentals in Las Vegas

Cons: They were closed when I went to pick up the car (4pm on a Saturday) so I had to stay the night in a nearby hotel. Also tried to stiff me on my rate I had locked in on my reservation.

Cons: Didn't receive a receipt at the airport when we returned the vehicle. Told we would receive a telephone call from the renting location, but have not received a call as yet?

Cons: I canceled the reservation and have a paper to prove that. Expedia doesn't seem to have noticed.

Cons: I wanted to change my pickup location by a few miles in Vegas but that were going to charge me an additional $1,500 to change it. The agent in the new Vegas location was not very pleasant put they did not even have the same class car we had reserved.

Cons: The pick up location in Las Vegas was not at the airport terminal and there was no shuttle service offered to the Enterprise location.

Cons: The car was not the most comfortable. After an hour or so, my back started hurting (more a function of the Hyundai sonata than Enterprise), but it would be great to have had a broader selection of cars ((they only had this type for this class).

Cons: We got unlucky with the agent that helped us. Told her we'd be returning by 8 pm. She said ok but never informed us that the office closes at 5 pm and there's a sign that said no after hour drop off. Luckily for us another employee name DJ happened to be there and helped us. All is good now but the original agent seemed like she wasn't all there during the rental process.

Cons: didn't care for the transmission on the Jeep Compass , some weird manual - automatic..wasn't in drive most of the time , had to keep checking because it was reving to high , The fuel tank was very small , only holds about $30 dollars if completely empty , made it a little harder to drive over 2000 miles , but just a bad pick on my part vehicle wise .

Cons: couldve been a better deal.. fair but not great.

Cons: It is low when getting in the car (Nissan Sentra)

Cons: The vehicle didn't have very many features. The "maintenance required" light came on shortly after leaving the rental place. Quite far from the airport costing us quite a bit in cab fair to the airport.

Cons: Our charging stations had a fuse blown. We stoped by a Firestone and they quickly changed them immediately.

Cons: Enterprise was nice enough to offer to pick me up. One office noticed there was a closer location to my hotel, so they offered to change my pick-up location. Apparently, that didn't happen and the change wasn't made - causing confusion and delay at pick-up time. I ended up in a 40 minute pick-up truck ride to the location and when I got there, the car was still being cleaned and the office was chatty and slow. On top of all this, I was told about a $100+ charge for a one way trip. This wasn't quoted in the original estimate. If I would've known about it, I would not have booked with Enterprise. I was very disappointed and probably won't book with them again due to this.

Cons: From my first phone call I could sense an underlying sense of hostility and lack of willingness to accommodate. I'd scheduled a pick-up for 1 pm but when I called to confirm earlier on the pick up day I was offered 1:15 to 1:30.I took a cab. The first question during registration was about what I was doing about the damage waiver. I said I was using the embedded coverage in my credit card. Immediately I was told this was unacceptable and I needed an endorsement from my primary insurance provider. Dumbfounded I agreed to purchase the offered coverage at nearly the cost of the car rental. After taking the car we headed toward our destination while calling Enterprise customer service and our credit card provider. On advisement we returned to the branch and cancelled the coverage while being berated for being reckless irresponsible and could have the vehicle downsized at the manager's discretion. Not a good way to begin a vacation. I've rented from Enterprise before but never again Sorry Enterprise.

Cons: Paid a much higher price at drop off then what was told to me at pick up.!! Was not explained in detail the price of insurance.. was told I would get a call from enterprise to discuss what happened and I never did.. will never use them again and certainly not refer them to anyone else.!!!!!!!!!!

Cons: The vehicle I reserved (mid-sized SUV) was not available. I ended up with a mini van. The vehicle smelled like a smoker had used it recently and a fragrance was used to cover the smell. The car wasn't dirty, but it wasn't completely clean either.

Cons: N/A - I was very pleased with the entire experience from start to finish.

Cons: no issues at all.

Cons: NA

Cons: It was okay.

Cons: While they are great in person, they were hard to reach over the phone. The McCarran rental place in Vegas was a bit confusing to navigate. Other than that, great.

Cons: The car seemed very used and worn, needed some maintenance

Cons: I wanted to rent a car at the Las Vegas airport. When asked about pick up location I entered McCarren las vegas airport. I selected the location and confirmed reservation for 200 dollars. When I showed up at the enterprise car rental, price turned out to be 360 dollars because the original location on the reservation was apparently completely on the other side of the city! I don't know how the location got changed from the airport to the one 30 miles away, but what is for sure is that I will never book through kayak again. Only blame I take is to not have verified the location before booking; but quite honestly, being unfamiliar with the airport I would have never known. I am still puzzled as to how this happened.

Cons: The price was out of this world because it was a one-way rental. I booked online, and the representative in Las Vegas wasn't willing to help me look for a lower price. They also wouldn't let me use my company credit card because it didn't have my name on it. When I was actually picking up the car in the garage, I had a pushy saleswoman talking down to me for rejecting all of her unnecessary additions to the already unreal price.

Cons: The first car reeked of marijuana after the air freshener dissipated. I called the Enterprise I rented from and left a message, no response. A different Enterprise I stopped at swapped out the car for a new one. Enterprise is fine, but think twice about renting from this location.

Cons: Car had significant damage to plastic splitter under car's nose, though it did not affect how car drove. Found gum lodged in weird spot on car exterior; took a while for Enterprise to clean gum off.

Cons: Agents pushing their insurance with threatening policies when personal insurance is sufficient not appreciated. Location wasn't the clearest within the casino. Drop off requires going back into casino from parking garage.

Cons: There was nothing negative about the experience.

Cons: They did not know how to handle discounts or Discover gift certificates. We were held up nearly 2 hours waiting on them. Very disappointed. Will have to think about renting from them again.

Cons: I've never had a rental deal go so smooth, picking up and dropping off..

Cons: It was all good. Thank you

Cons: The lower price was not at the closest location to the airport. I had to pay $100 dollars extra.

Cons: Our flight left Vegas at midnight and we had the car reserved until the next day at 2pm. The office closed at 6p the day of our flight and if we wanted to keep the car to get us to the airport, we would have been charged a $75 restocking fee. So we dropped the car off at closing time and they were unable to provide us with a ride back to our hotel.

Cons: Passenger seat was too LOW!!!!!!!! Couldn't see over dashboard. Hard to sight see like that

Cons: The website was not clear that the location for pick-up was far from the airport! Make this more clear. I had to pay a days rental fee to get to the pick up site. Absurd.

Cons: For a premium SUV rental this vehicle was poorly equipped. Small back-up camera, no navigation, no satellite radio and my biggest surprise was that this was not 4 wheel drive. I know that this is all on me for not checking, but who would think that a large SUV would come as a 2 wheel drive vehicle. Our trip was scheduled for hiking and mountaineering and several trails require 4WD. Guess I know to check this in the future, but this is our fourth SUV request and was the only one that was not 4WD.

Cons: Nothing

Cons: Great Car>

Cons: I returned the car at the airport instead of the location where I picked it up. At the airport I was not given a receipt with the advice to request it from the location. The location was not able to sent it me as email, even after requesting it three times. Are they living in 1985? They also were not able to put the charge on a different credit card. They said I would need to stop by and swipe the card on their terminal...very funny when you are about 3000 miles away! Again, that is about 1985 standard. Shape up, Enterprise customer-un-support!

Cons: WISH IT HAD MORE POWER

Cons: Loved it all

Cons: I had no reservation at the enterprise location I went to. Then then I got charged 4 times the amount that kayak said I was gonna. Not cool.

Cons: Kayak made a reservation 40 miles from LV airport without any notice. Enterprise has many offices and will not honor reservations made by Kayak at LV airport without MAJOR increase in price. We BEGGED for a car but was told because KAYAK made the reservation that we MUST get our car at the office KAYAK made the reservation in. BEWARE OF MAKING RESERVATIONS WITH ENTERPRISE THROUGH KAYAK.

Cons: I was told that i could drop my vehicle off after hours and take an Uber to the airport...however when i got there, there was a sign that said "No after hours drop off." Good thing i left early to the airport and had time to spare because i had to drop my car off at another location.

Cons: See above

Cons: Nothing

Cons: Everything was fine.

Cons: Absolutely nothing!

Cons: N/a

Cons: I reserved my car for what I thought was at the airport pick up in Las Vegas, did not even think to look at the address, turns out the pick up was at an offsite location, 12 miles from the airport! It cost me $25 to get to that location. The taxicab driver as well as the agent at enterprise said they see this daily from third-party companies like kayak! You may save a little bit of money going through a third-party like this, But in the long run it is not worth it and will never use kayak again! Enterprise was fine, they even waived the fee to drop off the airport location.

Cons: I asked for a mid-sized SUV. I wanted high clearance and AWD. They didn't have a mid-sized SUV (though they had plenty of larger SUV's) so they pushed me to a van (since they had lots). I told them I needed clearance and AWD. They offered me my choice of vans.

Cons: We set this up via Kayak on our corporate card - but the individual renting the vehicle had to pay via their personal card. Unacceptable for us - and we will not use Kayak or Enterprise again.

Cons: Didn't reserve fuel options and ended up with it - took multiple calls to get it taken care of

Cons: Keep up the best work

Cons: Car choices for class were a bit limited. Ford sync not the best.

Cons: Nothing

Cons: When we came to pick up the car in Las Vegas, we were told we were giving an updated car (a Tahoe) without any other options, we have to take it. Then we took it. We drove for two days and were getting familiar with the car. However starting the third day, the AC started to blow hot air, where we were in San Diego. I called roadside assistance for help as we cann't drive a car in a hot summer day without AC on a highway. But the road assistance said it is not their job to come to fix it and suggested us to contact our original pickup office. I called the Las Vegas office but it was after working hours and no one was there to pick up the phone. Then I called toll free number which said it is available 24 hours per day. However I was told by a telephone message that the office was closed. We have to wait for the second day. When I called the Las Vegas office, and told them I could not go back to Las Vegas to exchange car as I am in San Diego, driving back to Las Vegas in a 40+ degree without AC was impossible, especially we have kid on board. Then I was directly being transferred to San Diego airport location and leave me to deal with the agent without any further help from our original office. Then I told my story to a agent in San Diego airport office and I was told I need to come to them to exchange a car. Then I asked if I would be able to provide a car model and reserve it through the phone. I was told I have no choice on what kind of car was available for us. When we went to the San Diego airport, they provided us a Jeep Compass and said there was no other option for us. Therefore we took the car. However later of the day when we drove to LA, we found the headlights were fallen out from its sockets. We again drove to LA airport office for exchange. The staff there said the only available car is a compact car and saying that the money we paid for renting a car in Las Vegas can't rent same car in LA, if we don't want to drive a compact car, we have to pay more. Therefore we decide to drive the Jeep Compass for the rest of our road trip. The employee wrote on our rental lease stating that the fell-off headlights was mechanical problem as a proof it is not our fault. It took us so much time in dealing with the car rental issues in the middle of our planned vacations. We have re-arrange our hotels in order to accommodate the problem generated of the car. Also the services provided to us is not in a helpful manner. I was feeling there no immediate solution provided. We were kicked around and have to find solution ourselves and no one cares. And during the entire processes, not a single employee saying a single "sorry" to us for the things we went through. I understand Enterprise is a big company and everybody is very busy. However I do believe there is a room for improvement in providing solutions and treating the customer with a little bit more patient and enthusiasm. Thank you for spending time reading my lengthy feedback.

Cons: The only semi-negative which was not too bad was the organization while waiting.