Reviews for Thrifty in Las Vegas
- All reviews 100%
Based on 95 reviews
Jan 6 2017
Pros: Very organized and fast in very busy day of the year. Option to by pass the counter and do it online is awesome.
Jan 6 2017
Car was not clean inside or out
Pros: I like the easiness of check-in and check-out But I would have preferred lower excess taxes on everything to have taken a little bit more time to check-in and check-out taxes work on everything and they were outrageous
Jan 4 2017
Pros: It was goods except for me having to produce a gas receipt
Dec 26 2016
Pros: Quick check out and extremely friendly staff!
Cons: Nothing poor to say. The Vegas location was efficient and friendly.
Dec 6 2016
Pros: Nothing really. Wished I had picked a different car rental company.
Cons: Rented an intermediate and got a Nissan Versa which could not handle some minor hills around Vegas. The agent was very rude and condescending when I declined the extra insurance, which he was doing a hard sell on, and literally threatening me. Thrifty needs to stop this bullying. Will likely not rent from Thrifty again - lots of choices in the car rental space.
Nov 28 2016
Cons: They charged $12.00 per day to add my wife as a driver, car was dirty
Nov 13 2016
Pros: Leaving the car there was simple.
Cons: Hard to find the car rental, hard to find the entrance and it is quite far from the airport.
Nov 5 2016
Pros: The overall convenience of pick up and drop off.
Oct 25 2016
That was a great deal
Pros: About $22 a day all in for a Ford Fusion from Vegas to Phoenix, I was very happy.
Cons: Did not like the shuttle buses at both airports but that is not Thrifty's fault. I like the airports where you walk to the car.
Oct 24 2016
I will never rent from them again!
Pros: The car worked as expected and gave me no issues during my trip. Nothing else was positive about the experience.
Cons: Most people rent from Thrifty b/c they offer lower *advertised* prices. By the time they finished adding in fees and insurance I didn't ask for, my price ended up being TWICE what was shown on Kayak when I reserved a car. I had to argue with the lady for a while to get her to take off the extra insurance (which isn't needed if your credit card offers rental car insurance). She was not very pleasant after that (it saved me about $450). The lady kept telling me how my car was going to get a rock through the windshield and I'd have to pay thousands of dollars etc. Needless to say, her words put a damper on the start of my vacation. I was also asked many times if I wanted them to fill up the car (for only 40 dollars!) or if I would fill it up myself. I told them I would fill it up (40 is more than it would cost almost anywhere to fill up the car I got) but they kept asking and trying to convince me gas would be more expensive wherever I was traveling to (Utah). When I finally made it to the lot the parking lot attendant would barely speak to me and the rows were poorly labeled. The type of car I reserved ended up not even being there b/c they had all been taken (what's the point of reserving a car and it not being there?!). The lady kept pointing to other cars for me to take and after several tries (some were occupied and some said "do not rent" on them) I managed to get a working car and head out (where I was asked again if I wanted them to fill up the car).
Oct 8 2016
Worst experience EVER with car rental.
Cons: Stood in line for over 45 minutes to get reserved van. This was largely due to two factors: FLIRTING and lengthy social talk with customers despite huge waiting line AND one of two clerks left (with huge line waiting for cars) to walk someone with too many bags to car - despite luggage cart available. Charged for spouse as "extra" driver which is most unusual. Told to choose van we wanted. We chose one, loaded it with luggage for four then no one could find key. Only two other vans were available and they were TOTALLY FILTHY. We had to get on the road so had no option but to take one. We will NEVER rent from Thrifty again.
May 3 2016
Thrifty is great!
Pros: Great car and great service!
May 1 2016
Not worth the cost
Pros: Ease of picking up and dropping off
Cons: Car did not run well and the added fees doubled the estimated cost
May 1 2016
Pros: Easy in and out, and a refueling station in close proximity to the drop off point
Cons: Another off airport property drop off point, Nebulous signage inside the parking garage and no designated Uber pick up point so our driver had a hard time finding us
Apr 15 2016
Pros: Easy to rent and return. No hassles.
Apr 10 2016
Lengthy wait for checkout
Pros: Easy return at McCarran Rental Center
Cons: Took about 30 minutes waiting in line, to checkout the car. At least they had nine people at the counters between thrifty and dollar to handle all the customers in line however still took me at least 30 minutes to get to the counter. This was at 10:30 to 11 PM on a Thursday night. Other rental car companies had no line at all.
Apr 6 2016
Droppoff Great / Pickup excruciating
Pros: Dropoff easy and painless Great value
Cons: It took us an hour to pick up car with only 4 customers in front of us. Only two folks were helping customers, three others sitting at their desks and chatting.
Mar 31 2016
worse car rental company
Cons: service was terrible. I reserved a convertible car and when I showed up i was told that they dont have any convertible cars available instead they offer me mid size car for the same price. long lines terrible service. i ended up renting a car with different company.
Mar 27 2016
Car would not start (intermittent problem)
Cons: Car would not start. Message "key code not detected" appeared frequently. Holding the key close the to button did not help. Sometime tapping on the key seemed to help. Several times it felt like we were going to get stranded. Ultimately the car started each time, but sometimes only after 5-10 attempts and several tense minutes wondering if the car would ever start. At the original pick-up of the vehicle we received a very hard sell on buying extras, buying their insurance and paying for additional options. Always defended by "this $cost/charge is what the law allows".
Mar 8 2016
Pros: Ease of checking in and out.
Cons: Lack of power on the vehicle, but that certainly isn't Thrifty's fault.
Mar 4 2016
Pressure to upgrade, mafia-like checkout and check
Pros: The car was nice. They were speedy at getting me in and out.
Cons: The girl at the counter made me feel very pressured to upgrade, which I did. I felt a little bamboozled afterward. The workers at the actual parking lot of cars had been working there long enough that they don't realize it's our FIRST time there. How am I supposed to know where to turn, what lane to get in, when to pull forward, when to follow you, when to stay behind. Just let me know, and don't treat me like I'm not with the program when I've never even been here before.
Feb 26 2016
Cons: Long wait for an agent due to lack of staff when renting. Car smelled of cigarettes.
Feb 25 2016
Old Card Readers
Cons: I was not able to rent from Thrify because my credit card would not scan. The magnetic strip was a bit damaged from use but I was able to use it earlier in the day at a grocery store. After being denied at Thrifty, I walked across to an Alamo kiosk , which was able to scan that same card.
Jan 29 2016
Rip off merchants
Pros: Good car, clean, KAYAK booking service was great
Cons: Up selling me on every little thing, insurances after I said I have insurance already, roadside assistance- are you telling me YOUR car is going break down?, fuel refil at 42usd!!! I filled up 300 miles away for 20usd but was told over and again their option would be cheaper. I'm glad I stuck to my guns. Upgrade to a Camero? Upgrade your insurance? The staff member was just pushy and a plain liar, I guess it's Thrifty policy to suck money out of you rather than focus on customer service and care.
Jan 13 2016
Conned me into believing would you like to drive a
Cons: Customer service and salesmen tactics to add more costs. Rented firefly the next day for $21 a day no other fees, what they quoted.
Jan 10 2016
Awesome rental rate and amazing suv
Pros: Definitely rent another one and thrifty gave us the best deal for our travel dates !!!
Cons: Loved everything
Jan 7 2016
Price bait and switch
Cons: Price quoted was $129 on Kayak and we ended up paying $423 because of "certain special Nevada insurance rental laws," that weren't mentioned anywhere else. The counter agent didn't even provide documentation to prove these laws existed. We also waited in line for 30 minutes to even get to the rude ticket agent.
Jan 3 2016
Overall, fantastic service, but did not receive ca
Pros: The pick up and drop off went incredibly smooth, the payment was more than fair, and the car gave us no problems.
Cons: I requested a Ford Focus, but the spot was all out of Focus and similar sized cars. They recommended I upgrade to a Toyota Camry for $36 more. I told them I wanted what I had reserved, and they said the Ford Fiesta was available, but would likely be too small and that I should upgrade to the Camry. I asked if there would be a cut rate because it was a smaller car and was told I would not because they were both in the compact car range. I know it gets the company more money, but I think it's really insincere that you try to take advantage of customers by pushing this on them.
Dec 12 2015
Get in and get out.
Pros: I thought the whole process was relatively uneventful, which is how I want all rental transactions, frankly. Everything went as promised. Professional, courteous, friendly and accommodating.
Dec 6 2015
Pros: The low price & vehicle cleanliness
Cons: The attendant assigning the car at the Las Vegas airport was very rude . Do your customer service a favor and get rid of him. He is an older man (maybe 60s) with glasses.
Dec 2 2015
Pros: Costumer service excellent and quick.
Cons: Car clean
Nov 26 2015
Mini Van in Lad Vegas
Pros: Comfortable and plenty of room for the 6 of us.
Cons: Somebody forgot to clean the back of this mini van! 6 empty beer cans were left there and found by the kids...
Nov 24 2015
car needs help!!
Cons: The car giving to us or was only available had been ran through the ringer and was in bad shape on the outside and the engine was definitely in need of some service.
Nov 10 2015
Cons: Car was pretty dirty.
Nov 5 2015
Screwed with insurance
Cons: I bought the insurance from your website only to find out that they don't honor that insurance.
Oct 20 2015
Generally a reservation means they will have a Car
Cons: Well, since Thrifty had no cars and had an "I don't care" attitude, the entire experience was bad. I was not the only one...they didn't have a car for anyone with a reservation or not. They suggested I take a cab to my hotel and then come back the next day. My Hotel was 3 hours away so not possible. I ended up having to go to Budget and pay 3 times the amount. FALSE ADVERTISING THRIFTY. I could have saved over $100 by going with someone else to begin with. I thought I could trust going thru Kayak but I was baited and switched and it cost me...MY MISTAKE. Fool me once....
Oct 20 2015
Pros: Ease of renting and politeness of crew
Cons: They didn't give me the promised vehicle
Oct 15 2015
Pros: Terrible! I went to a different rental company because the line for a car was over an hour long and there were only 3 reps for both Thrift and Dollar. You are better off using another company.
Oct 15 2015
Cons: Had to wait over an hour to pickup went to different company