10.0
easy, online check-in, easy no hassle returnReviewed May 12 2026
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2.0
Having to wait 45 minutes for my car when I had already completed the on line request from Thrifty.Reviewed Mar 9 2026
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2.0
I got the vechile with low fuel, I was expected to fuel the tank to drive it, then bring it back with a full tank. Gotta love it l, paying for someone else's gas. Be prepared at this location for that to happen.Reviewed Jan 28 2026
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6.0
Car was dirty and had a tire leak. They swapped it out with no issue. They lack flexibility for adjusting dates.Reviewed Nov 2 2025
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2.0
I made the reservation then called to confirm the vehicle and particulars. Two days before travel I called the Las Vegas thrifty to confirm again. Imagine the surprise when I arrived to find that I was assigned a minivan instead of the Ford transit I had booked and was told I could not rent it there and return it in Salt Lake City without paying an additional $800. The nice lady showed me the booking and it was the code for a minivan. A minivan is not equivalent to the Transit. I had seven adults and luggage which I why I rented such an expensive vehicle through this site. Contact me.Reviewed Jun 19 2025
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4.0
The customer service counter is terrible. 30 people in line & only 2 representatives. During my 1hr wait in line 3 representatives came out & only helped 1 customer & left. I witnessed one representative work with one customer for over 30min!!! RidiculousReviewed May 28 2025
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2.0
Booked on line received an email in bold print “your car rental is secured “ ,travelled to opposite end of Vegas strip to be told there were no cars available The desk agent told us when they get busy he could have 15-20 more customers who booked on line and where confirmed show up and find no car available . This wasted at least 3 hours of our time and cab fare there and back Totally on unacceptableReviewed Mar 7 2025
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2.0
The pickup was horrendous! After reserving a vehicle and paying for it ahead of time, then checking in online to “skip the line”, we arrived and were told along with at least 30-40 other people that there were NO cars of any kind available and wouldn’t be for at least 2-3 hours.Reviewed Feb 22 2025
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6.0
Everything was fine except for the long wait time to get the car. In this day and age why isn’t everything done through an app? What make people wait in line for 45 minutes?Reviewed Jan 5 2025
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2.0
Poor Customer Service. I was supposed to be emailed a receipt after returning car too, which I have not so it feels like I am in limbo with how much they charged me.Reviewed Dec 15 2024
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2.0
I did everything online so I wouldn't have to wait in line was handed the keys ....when trying to leave the parking garage i told I didn't have the paperwork had to go back ended up get the run around and was there for over an hour...was not happyReviewed Nov 12 2024
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2.0
Wasn’t able to pick up my rentalReviewed Oct 31 2024
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