Reviews for Avis in Las Vegas
- All reviews 100%
Based on 81 reviews
Feb 20 2017
Beware of Kayak and addresses on rentals!!
Pros: Avis and the car were perfect!
Cons: Kayak needs to show, IN LARGE LETTERS OR IN A SPECIAL BOX, where the car pick up is at. I had expected an airport rental, only to learn the car was at a hotel, a $40 cab ride away!!
Feb 18 2017
Pros: The car got us to our destination
Cons: Took shuttle from airport to off site Avis rental and told we were at the wrong Avis. Took a taxi to the next Avis which took another 40 min and $55. Gave us the wrong car. Retuned car next day - paper work was entirely wrong.
Feb 15 2017
Price did not match quote
Pros: Staff upgraded us to a Bmw Suv which was very clean and drove well.
Cons: Staff did not honor our online price and required we purchase insurance (which I never buy). Everything felt a little sketchy.
Jan 13 2017
Quick and easy
Pros: Online reservation was simple. Avis pickup was quick and smooth.
Jan 6 2017
Horrible customer service
Cons: the quote I was given when I made my reservation wasn't accurate. It ended up being twice the amount when I made my way to the counter. The representative wasn't very helpful and didn't want to rent us a car. They were all sold out, I waisted money on an uber only to get an excuse as to why I couldn't rent. Horrible! don't recommend this location.
Jan 4 2017
Pros: Avis staff was extremely friendly and helpful! Was a very quick process to pick up the car and be on our way!
Jan 3 2017
Pros: My final choice of car was nice.
Cons: Avis rep could use some people skills. Lack of knowledge of the vehicles, unnecessary sarcasm. I had to return to the Avis counter because he picked an SUV that was too small for my family of 4 on a ski trip. Would avoid Avis in the future.
Dec 27 2016
Pros: Service was outstanding
Cons: side view mirror was damaged (broken) and we didn't notice until we were well away from the lot; didn't affect the drive experience though.
Dec 21 2016
Pros: Drove like pure butter.
Dec 7 2016
Cons: Drop off location in Scottsdale was slow and disorganized. Substandard compared to most locations
Dec 5 2016
Worst Car Rental Experience I've Ever Had
Pros: To make up for their screw up, they upgraded me from full size to SUV for the same price. it was only 2 wheel drive SUV though
Cons: They said that they had a "glitch in their system". We had to travel 3 different Avis locations all over Las Vegas before they finally gave us a car. Each location sent me to a separate location. Their employees were nice but really unorganized. If I hadn't pre-paid for the Kayak insurance then we could have just cut our losses after the first location and gone with a different company
Nov 29 2016
Pros: All personnel involved were awesome
Cons: The car was a little small for the price used
Nov 25 2016
Cancelled due to lack of vehicle
Cons: They called me a few hours before to inform me they did not have a car for me only a 12 passenger van which wouldn't work for me
Nov 21 2016
Pros: Everything was great! Avis service was efficient and professional!
Cons: No dislikes!
Oct 31 2016
Bad luck at the airport
Cons: I was very upset already as my drivers license was at the Dallas airport and I was at Las Vegas . I had reserved car rental two weeks prior and when I got to the Avis center the refused my reservation and the picture of my id only phone and did not car to even try to listen. I later found out that night that Dallas airport Avis car rental could have faced or verified my id and Avis in Las Vegas didn't even bother to try . I was stuck in Las Vegas airport with no id , no way to go when I had proof of my insurance proof of my identity and even a picture of my drivers license in my phone .
Oct 24 2016
Pros: No delays and knowledgeable staff made things go perfectly.
Oct 17 2016
Pros: Got a great deal searching on kayak for a rental car from Vegas to Phoenix. Saved $700 by picking it up at Venetian versus another rental location.
Oct 10 2016
Basic maintenance issue with car
Cons: Tire pressures in all 4 tires was low (26 psi) and car vibrated at highway speeds. Had to stop at a gas station and fill up air.
Sep 29 2016
I'D RECOMMEND AVIS (AND KAYAK) AS A RESULT OF THIS
Pros: The agent was very helpful, very pleasant to deal with. The price on the invoice was about $100 more than I expected, but I showed the agent a printout of the online Kayak agreement and she changed the invoice accordingly, without hesitation...AND she upgraded us from a compact to an SUV - easy to load and, although I initially wondered about gas mileage, my concerns proved to be unfounded - making our trip much more enjoyable! A plastic bottle under the seat was an oversight, I'm sure, as the car was very clean otherwise. The check-in was handled in an efficient manner, also.
Cons: It would have been nice to have had a manual for the vehicle - some of the controls were not intuitive.
Sep 28 2016
Pros: The car was fine.
Cons: The staff was rude.
Sep 26 2016
Pros: Kayak gave me the best price
Sep 25 2016
Cons: The car (Ford Mustang) was very dirty.
Aug 2 2016
Pros: Absolutely perfect
Jul 5 2016
Pros: staff in Las Vegas very helpful and efficient.
Jul 5 2016
Pros: Comfortable, roomy
Cons: Car was not clean when we picked it up. We emptied out the trash from the rear seat.
Jun 10 2016
Pros: Great car, smooth operations, helpful employees.
Apr 10 2016
Cons: Highway robbery $80 for less than a half day for a one way. I know every car rental company does it but come on. Limit what kind of car you rent out for one ways and lower the prices. You will turn around and rent it out again. Straight robbery
Apr 3 2016
Pros: It was just drop off, there is really nothing to it, so I guess everything went well. Appreciate the convenience and minimal effort.
Mar 11 2016
Cons: The rental was ok, however, we paid more for a car smaller car (the rentals in the class we deserved were out of stock). Also, upon reserving of the car, the rental location not indicated, so when it came to the travel day, we needed to change the pick up location.
Feb 29 2016
Pros: Lines were short. Car was good.
Cons: The checkin process didn't seem to flow. Lots of back and forth passing a radio around and more back and forth discussing whether my car were actually registered. Then I had to wait another 10+ minute for them to pull my car up. Why not just have all the cars ready in the rental parking garage, there were lots of Avis parking stalls open and I had reserved in advance? Then when I returned my car they said there was information missing from my contract so they did it all again, including running my credit card again. Other agencies, I just hand in the keys and walk away!
Feb 29 2016
Pros: I liked the price. The service was also good. No complaints.
Feb 28 2016
Sorry, Bye bye.
Pros: The Las Vegas city. Not so much Avis at all.
Cons: When I got to the counter the lady simply said we have no cars, should not have let you make a reservation. "How am I going to give you a car when I dont have cars to give to the people that reserved months ago". Do you really want to go through this when you arrive at a location after hours on a plane? I'd say give your hard earned money to someone else from the Get-Go.
Feb 17 2016
Cons: Pickup was not at the airport. This was not clear to me. Avis quoted a price of an extra $700 to deliver the car to the airport. I had to take a taxi (>%100) to get the car. This was not worth the initial savings that I expected.
Jan 7 2016
Pros: We picked up in Tucson - see above We dropped off at MGM Las Vegas - that was painless
Dec 3 2015
Pros: The price and vast website to choose from Kayak always have the cheapest and best service. Thanks. I have been using Kayak for over 7 years now and I always come back to Kayak for all my traveling needs.
Nov 21 2015
Pros: The car was very economic on gas
Cons: They told me one final price and they charged me too much!!!
Nov 19 2015
Pros: Nice ride! The Escalade was beautiful and very clean, serviced my family's needs well.
Nov 15 2015
Cons: I got screwed on your gas fill up policy. I'm not happy and I will tell all that I can about it, including any and all social media I can get to.
Oct 20 2015
Great car, sub par customer service in Vegas
Pros: the car, a red 2014 camarro convertible, was truly awesome easy on line booking easy drop off
Cons: pick up service attendant was not knowledgable on the material and really tried to push unwanted upgrades on me
Oct 19 2015
Pros: Loved driving thru the west in a convertible. Worth the extra expense.