Pros: The car was great customer service in Albany was great
Oct 15 2015
Pros: Very very comfortable
Cons: I liked everything about this vehicle
May 30 2016
Cons: When we went to pick up our rental that we had reserved from kayak, the girl behind the counter put all my info in and the system would not let it go through. She informed us that they just had an update the night before and that there was no one she could call to help (her manager left her phone at work). There was nothing wrong with my card, ssn, or license I gave her. This was at 6am at the Albany, NY airport. We had to get to the GSP airport in South Carolina within the 24hour rental period. Since I nor my husband use any major credit cards, there was no other option than using the bank card that would not go through for whatever reason (I contacted my bank when they opened at 7 and they said nothing was wrong with the account). We ended up having to contact my Grandmother to come all the way back to the airport (we were in NY for my Grandfather's funeral) so she could pay using her major credit card and then adding me as a driver. By this time it was 730am. By this time my Husband was pretty frustrated about the whole thing. And we were dealing with a different guy behind the counter that had just got to work at 7 (Phil). Phil was not very patient or professional behind the counter. When we finally paid with my grandmothers major credit card he didn't even give us till the next day at 730am for the rental. He left it at the original reserved time of 6am. Because of that we ended up taking the car back to SC at 2 in the morning rather than just taking it home and returning it in the morning because we weren't sure we could be up by 530am to take it back by 6.
Also the cars maintenance light and change oil light was on the whole time.
Jul 14 2016
Pros: Service desk was excellent
Jul 14 2016
Great car, great service
Pros: New and good quality vehicle, good service from Budget at pick-up and return. We had the car for four weeks and it was fantastic. Great daily rate, too.
Aug 9 2016
Phone customer service was terrible
Pros: I got different answers at different times I called. They would not call the location and would not let me call them and gave in correct info and were rude.
Aug 9 2016
Pros: Nice minivan but not an equivalent to a Chrysler T&C as advertised.
Budget did take money off the rental for our grief.
Cons: Immediately after leaving on the trip the tire light came on. The tire had a nail in it. We had to replace the tire after many calls to Budget.
This added hours to the trip and cost a hotel room and a tire.
When Budget was called they were of no help.
After taking things into our own hands with AAA and Walmart, we were on our way.
The van was filthy, with bloody tissues in the pockets, cupcake wrappers in the van. Where we picked it up in an airport parking garage it was dark and you could not see well enough to see these.
Aug 16 2016
Pros: They were very helpful with changes due to airline cancelations very pleased with customer service
Pros: There was no redeeming quality of this sad business.
Cons: This was a three day rental. I booked this for my 84 year old father.
First car broke down seven times. After much complaining...they agreed to give him another car.
We paid for a midsize...he drove a fiat stick shift. I'm sure my Dad didn't complain about the stick...he owned one for years, but he's 84...come on guys...use common sense...oh and that little bitty car was cheaper so there should be some money coming back right? Think again!
HIS $98 dollar three day rental where he was downgraded and had to deal with a car with severe mechanical problems cost $250.00. He complained and they dropped it down to $150. So a 50% increase over the agreed upon contract for a downgrade and a car in unless than safe conditions.
I think this type of behavior is unacceptable.
Aug 21 2016
Pros: Great price for a last minute reservation! Pickup attendants were very helpful!
Cons: I would have liked if they would have asked if I'd prefer a vehicle with Bluetooth. Also, the gas tank was 3/4 full when I picked it up, but the paperwork said it was full. The pickup attendants were very helpful with making both of these adjustments for me.
Aug 28 2016
Great suv , affordable price
Pros: Very good experience
Sep 6 2016
Pros: Great experience! I found ALAMO very professional.
Sep 19 2016
Rental of last resort
Pros: Drop off customer service in Montreal (airport) was good, efficient.
Cons: Slow customer service at Albany, NY (airport), no car options. Was given the smallest possible Economy category car, despite paying the higher rates for a different drop off. Driver's seat headrest was not in place (in the back seat), which is a security problem. Trunk barely fit a tote bag. Customer service on the phone was terrible; had to call twice to talk to someone. Finall spoke to someone only to get charged a whole day for returning the car 1.5 hours late (although the rental agreement listed an hourly rate)!
Nov 21 2016
Retribution From Alamo!!!
Cons: I rented a car in Albany, NY on November 7th. I was on an Emergency Trip to help my brother who has a brain tumor and didn’t know my exact plans so I rented it for a week and thought I’d drop it off at Newark. It turns out I then had to go to Florida to care for my parents who are in their late 80s. I ended up getting a flight from Westchester Airport 4 days early on Thursday Nov 10th. Upon dropping the car off I was informed the total bill would be over $600 and not the original $200.
I was appalled and walked into the terminal to speak with the Manager Mark Hirsch. He was quite nasty and said there was nothing he could do. I asked him to contact the corporate office. The corporate office told him the Albany office would need to handle this. He called several numbers at the Albany office but was unable to reach anyone. He eventually sent an email to the Albany Manager and told me to expect a phone call. I never received any call.
Upon arriving home last Thursday I then received a Fed Ex letter from your damage department claiming I had damaged the car. I did not damage the car. Your office claims I was told about the damage upon there return; I was not. It seems obvious to me this damage claim is a thinly veiled retribution.
Jan 17 2017
Pros: Very pleased with my vehicle and the service. Will definitely pursue using this company in the future
Feb 12 2017
Pros: Staff were great.
Mar 12 2017
Great car, value for money
Pros: Was lucky to get a free upgrade to a Dodge Camaro. Ran great. The customer service was excellent.
Pros: Easy to deal with and rental agents went out of the way to please, plus the GMC Yukon was top notch way more then I expected for the price I paid....
Hundreds less the everyone else...
Cons: Nothing not to like
Oct 14 2016
Good customer service
Pros: Car was ready. No line at the counter. Handled the paperwork quickly and had me on my way.
Oct 22 2016
Easy pick up and drop off
Pros: Great car comfortable
Cons: Charged if a spouse wanted to drive the vehicle
Oct 23 2016
Watch out for insurance scam via Kayak
Pros: Car was fine
Cons: Watch out ordering the insurance coverage. Ordered insurance because we were traveling in a large Urban area. Arrived to get car and they insisted that no insurance was ordered. So added it.
Come to find out the insurance via Kayak is via a 3rd party, so they sell you the insurance again at the counter. So I got double charged for the insurance. WATCH OUT FOR THIS!!
Oct 29 2016
Exactly what it should have been
Pros: Rental and return were easy and seamless. Car was exactly what was rented and price was good.
Jan 29 2017
Fast \ not so friendly
Pros: Fast pickup and drop off but not very friendly at counter or the garage.
Jan 30 2017
Pros: I liked the vehicle. But what I really liked was that they voluntarily shaved some off the final bill because I had used so little fuel. I had prepaid for gas so I wouldn't have to find a gas station when I returned the car.
Cons: The wait at the counter was long, about 20 minutes.
Feb 14 2017
Ride at counter
Cons: I prepayment for an SUV because of snow storm.
Guy at counter says can't rent you a car and sends me away.
Had to pay double at Alamo.
Mar 4 2017
Great Price. Excellent experience
Pros: The pickup and drop off were so easy that I could hardly believe that I had not forgotten something.
Mar 18 2017
Pros: Easy pick up and return. Great rate.
Cons: Salesman a little pushy. I know its policy to try and upsell but he was just a little overbearing. Ins. and taxes cost more than rental fee.
Cons: Drove about 60 miles from Albany, got a flat, called customer service(roadside assistance ), told it wouldbe $65 for someone to come out...and that was to just put the spare on, not a new tire. I said i can put the spare on myself. Then was told had to drive back to albany to get a new car. Got back to Albany and find out that if I had the roadside assistance (wasn't mentioned or offered at pickup ) they would have brought a new vehicle to me. Not a good experience.
Sep 13 2016
Nice and easy does it
Pros: No waiting in line, friendly employees
Sep 20 2016
Pros: Good car
Cons: Inside of windshield and front windows not cleaned
Sep 27 2016
Great, friendly, helpful service!
Pros: This was speedy. The people at the desk are very friendly and helpful. My car was easy to get to and ready for me when I got out there. A young man named Sean was especially knowledgeable and helpful.
Nov 7 2016
Dec 3 2016
Pros: Friendly and helpful staff
Mar 7 2017
Pros: I liked the final price and the choice of car.
Cons: The pickup location listed on the itinerary was not the pickup location. It was the Enterprise gated lot where the inventory is kept, a mile away. The literal hike back to where I knew the Enterprise booth was at the airport (at a completely different address than was listed on my itinerary), was a complete waste of my time. I have had to take shuttles about a mile away from the airport in different locations to pickup rental cars in the past, so the initial directions taking me past the airport did not seem out of the ordinary for pickup at first. Once finally at the counter, the sales rep tried to tell me the insurance I could opt for at $9/day was $14/day. I had it right on the paper print out but he acted "surprised." I am smart enough to know that this was an attempted upsell. I am also aware that you do not even need this insurance, so I asked him to forget it all together. Then I was told that the car rate was going up because of this. Which annoys me. 1.) Because my rate was booked independent of the insurance I hadn't opted into yet, and 2.) Because this was Saturday morning. I was taking a car off his hands for the weekend that would otherwise badly affect his numbers. I almost cancelled all together because of this until miraculously I rented an upgraded car for a discounted rate (that was still an upsell for him) after explaining I know how this works. Way too much BS to go through especially when surrounded by other car rental services in the airport who are also trying to get rid of cars over the weekend. The lines at the other desks were the sole reason I rented with Enterprise.
Pros: staff at drop off called and let me know i had left my wallet in the car, sevral notifications went out in a very short time. It was vry helpful.
Sep 17 2016
Saved me $125
Pros: I usually use Enterprise as my corporate car rental account and the price seemed high. I went onto Kayak and the process was quick, easy, and showed all the different rental companies. By using Kayak's simple process I saved over $125.
Sep 19 2016
Pros: The return was quick and efficient except the Kayak connection confused them.