Only one person working and shared for shuttle and
Cons: Small airport, one person only working. Nice guy; however, need two people. One for shuttle and one for drop off. I had to wait 20 mins for drop off.
Aug 10 2016
Not located at the terminal
Pros: The car was perfect, the people are lovely, there were no big issues. There was a chip in the windshield, but not a major problem.
Cons: Not knowing this airport, the assumption was that the rental car would be at the terminal with the other rental car agencies. It was over a mile away, I needed to be accessed by a completely different route. It did cost us a bit of time, but fortunately we were not pressed hard to the minute.
Sep 11 2016
Pros: Nothing, really? I was eventually able to rent a car?
Cons: Impossible to find. Attendant was wildly unhelpful. Cost on kayak was much much lower than cost at the counter. When I tried to get insurance through kayak it didn't happen, so was stuck with a much higher cost by budget.
Can't say enough how bad this experience was.
Dec 6 2016
Cons: there was no one available to drop of the car with. just a phone number to call and a guy saying leave the key in the cup holder.
Feb 7 2017
Pros: I like that a representative was there to pick me up when I arrived at Trenton-Mercer Airport - The manager there was GREAT He came to pick up the car
Cons: I did not like that there was no where to Drop off my car in the morning when it was time for me to leave. - No overnight Drop Off!!!!
Apr 26 2017
Cons: ridiculously understaffed
May 15 2017
Completely unprofessional staff at TTN
Cons: Drop off at TTN were completely unprofessional. During the entire processs both employees were taking personal calls on their cellphones. Less than 5 word were exchanged with the person helping me. He simply took my keys and gave me a receipt. This location also needs better signage indicating where the Budget office is located.
Jun 6 2017
Pros: Manager called us in advance to tell us that there would be transportation very early in the morning from car return to the terminal. He drove our party separately, we didn't have to wait on a van.
Pros: Loved the customer service. They called me 3 days before the rental to make sure I was still coming. They were very professional and friendly when I was at the location. They even called after I had the car for 2 days to make sure that everything was going good. I have never had this kind of customer service anywhere!!! I will definitely rent from here again when I come back to town!
Oct 5 2016
Pay attention to pickup location
Pros: Vehicle was an upgrade from what I ordered and was just perfect. The agents there were extremely helpful !!
Cons: Rental wasn't from the Trenton, NJ airport which I requested but instead I had to take a cab to the rental location 5 miles away. However, the Enterprise agents at the offsite location allowed me to return the car to the airport - a big plus!
May 3 2017
Pros: Pleasant people, all around! The car was good, and affordable.
Sep 5 2016
Pros: I like their pick up and drop off service, but they didn't inform me for pick up, so I ubered there. Will be nice if they can tell me before. Send me an email or call me.
Dec 11 2016
Pros: speed to get and leave the car
Jan 23 2017
Pros: Clean brand new F150. Pick up and drop off was quick and efficient.
Overall I would do it again.
Cons: Had to rent in New Jersey 6.875% Sales Tax. :(
Mar 4 2017
Pros: I arrived timely, and only needed to wait minutes for my car. The car was clean, comfortable, and the when the person helping me offered the gas at a below market rate, I took it. I arrived before the stated opening time the next a.m. and they were already open and assisting other. Quick & immediate lift to the train station as previously requested. Would definitely recommend them!