Only one person working and shared for shuttle and
Cons: Small airport, one person only working. Nice guy; however, need two people. One for shuttle and one for drop off. I had to wait 20 mins for drop off.
Aug 10 2016
Not located at the terminal
Pros: The car was perfect, the people are lovely, there were no big issues. There was a chip in the windshield, but not a major problem.
Cons: Not knowing this airport, the assumption was that the rental car would be at the terminal with the other rental car agencies. It was over a mile away, I needed to be accessed by a completely different route. It did cost us a bit of time, but fortunately we were not pressed hard to the minute.
Sep 11 2016
Pros: Nothing, really? I was eventually able to rent a car?
Cons: Impossible to find. Attendant was wildly unhelpful. Cost on kayak was much much lower than cost at the counter. When I tried to get insurance through kayak it didn't happen, so was stuck with a much higher cost by budget.
Can't say enough how bad this experience was.
Pros: Vehicle was an upgrade from what I ordered and was just perfect. The agents there were extremely helpful !!
Cons: Rental wasn't from the Trenton, NJ airport which I requested but instead I had to take a cab to the rental location 5 miles away. However, the Enterprise agents at the offsite location allowed me to return the car to the airport - a big plus!
Sep 5 2016
Pros: I like their pick up and drop off service, but they didn't inform me for pick up, so I ubered there. Will be nice if they can tell me before. Send me an email or call me.