Cons: Downgraded to a smaller car. Literally take it or leave it. All other companies sold out. Car was dirty, smelled of smoke, and scratched all over. Absolutely horrible customer service and will never use dollar rent a car KC again.
Oct 26 2015
Dollar is cheap, but at what cost?
Cons: Hidden fees. The insurance and "courtesy fees" resulted in a final price that was DOUBLE the estimate.
Despite the fact that you can make reservations for the early morning hours, they close at midnight.
Jul 24 2016
Huge fees in ksc
Pros: Easy rental through kayak. Car was clean but cheap model.
Cons: Huge fees in Kansas City.
Sep 5 2016
Pros: Fast in and out
Sep 13 2016
Cons: Waited 45 minutes at counter car was dirty. Car broke down
Sep 15 2016
Cons: The economy car I was given did not have room for more than two suitcases, the driver seat only had forward and backward adjustment not up and down.The exterior mirrors could not be adjusted from the driver seat. I asked to exchange the car for something better,, but all they had was a manual transmission. I had to go to another agency and pay a higher price because I had not ordered ahead of time. Horrible experience.
Oct 3 2016
Cons: The wait to get the car was over an hour at the rental counter. There was a really long line around 1145 and it took until after 1am to get the car. Everyone was a little frustrated.
Oct 12 2016
Solid. I'll rent with them again.
Pros: They didn't press me on insurance.
Cons: The guy at the check-out gate was a jerk.
Oct 19 2016
Pros: There wasn't a line. The drop off crew went out of there way to help me find an item left in the car.
Pros: Quick, professional, clean, easy, cheap.....what more could you want?
Apr 11 2016
Pros: new clean car, quick service
Cons: kept trying to upsell me insurance, prepaid gas, etc
Jun 13 2016
Pros: Very friendly staff greeted us and called us by name. Very helpful and friendly!
Sep 24 2016
Pros: Everything was quick and easy. They even changed my car because I didn't like the color of the initial car with no complaints or crazy looks.
Oct 10 2016
Pros: Car was ready
Cons: Avis did not honor the price agreed on Kayak, but the price was still reasonable. KAYAK offer was "$116" and Avis insisted on $140 after starting at $232, which i objected to. Don't like having to re-negotiate at the counter when price is in the email confirmation.
Oct 26 2016
Pros: I loved how quickly I was able to secure the rental at a great price.
Cons: I didn't like the fact that I couldn't identify what the $45 charge actually covered so I believe I ended up paying double for some portion of the insurance because I could identify exactly what that fee covered...even after reading the email.
Oct 27 2016
Pros: Everyone was friendly
Cons: My reservation was at a different location. So I ended up cxl the first res and going to the counter. The gentleman tried to charge me $385, then $285, and then I booked it for $136 online for same rental. I have a newborn with me and just felt like they weren't very helpful after a long day of travel and traveling w an infant alone and with luggage.
I tried to extend for 3 hours and ended up paying for an extra day. I was charged for gas when I filled it up right around the corner. So then I had to go to the counter again to resolve that issue.
Just felt like they could have been a tad more compassionate and accommodating.
I'll think twice before renting w Avis again.
Pros: Easy checkout. Customer service was very good. Good price for a one way rental. Actually, the only reasonable rate I could find.
Dec 11 2015
Pros: Everything was great, the people the price and the car
Jan 2 2016
Not as nice as enterprise
Pros: Decent rate.
Got a complimentery gps unit on second car.
Cons: First car was smoked in.
Second car had a misadjusted headlight and an inop fog light.
Drop off location closed early, forcing us to keep car overnight instead of dropping off when we wanted to.
Couldn't get anyone on the phone until I tried roadside emergency number.
Oct 18 2016
Fixed problem quickly and to my satisfaction.
Pros: Hertz immediately apologized, assigned a new car and upgraded me to next bigger size vehicle. It was fine.
Cons: The car that was parked in my assigned space was parked there in error. When I drove out of the lot, the attendant told me I had to go back in to the rental desk to get it straightened out. That was a pain, I was on my way and then had to take my suitcase and everything back in and get a different car assigned.
Oct 25 2016
Awesome employees and customer service, but the ca
Pros: The shuttle service and the employees that I worked with at the desk were excellent.
Cons: The car smelled like cigarette smoke and the brakes were noisy.
Nov 6 2016
Pros: Everything went smoothly with this rental. The shuttle ride from the airport required no waiting and was brief. When picking up the car I was not subjected to great efforts to "up-sell" anything, and the agent was friendly and efficient. The car was fine, and the drop-off also was quick and efficient.
Nov 8 2016
Nov 21 2016
Would rent again...good experience.
Pros: pick your own car out of a big variety.
Cons: picking up trash off the floor of the car and glove box.
Dec 20 2016
No Wiper Fluid
Pros: Was expecting Jeep for this snowing day and got Rav4. Not happy and no solution offered. Hertz said it was comparable. I disagree.
Cons: It was a icy/snowy day and the car didn't have any wiper fluid. Dangerous. I used water bottle to spray while in moving Car.
Cons: Instructions for returning the car were not clear (there was no attendant receiving returns when I arrived: do we leave the key in it or return it to the desk?) but this was answered quickly.
Nov 17 2015
Great service, great price, great car
Pros: The service at the rental counter was very friendly, and the car was exactly as advertised. The car was very new (less than 3000 miles), and in perfect condition. The price was less than the other companies in the same rental car center at KCI.
Cons: Nothing, it was a good experience all the way.
May 2 2016
Pros: Staff was courteous
Cons: I chose Payless because on kayak it stated it was located in the airport and I paid more assuming I didn't have to take a shuttle off site. All car rentals were offsite so not worth paying more. I was disappointed that kayak didn't have updated info.
Separate issue.... When returning the vehicle, they said I should go inside and wait in line for a receipt. This is the only car rental company that doesn't use a handheld device to print receipt for customer in the parking lot. Get with the times!!
Aug 9 2016
Pros: ALL WAS GOOD
Sep 10 2016
Cons: Counter guy failed to return my license and credit card at pick up. I did not notice until later that evening, too late to take care of the problem until next day. Had to interrupt my plans to make return trek to airport to retrieve items. Different people working but no one seemed too concerned.
Oct 10 2016
Pros: Affordable, friendly sales reps who issued and received the car.
Cons: The car could have been cleaner--the body could have been wiped down to remove dust and water spots.
Oct 28 2016
Pros: Easy pick up and drop off. Decent upgrade rate.
Dec 19 2016
Pros: Perfect and easy rental
Jan 11 2017
Accepts reservations for times they know they are
Pros: They left the tv on when they left so I was entertained while trying to make other arrangements
Cons: Made the reservation so that I could drive 60 miles from the airport to a funeral. My flight landed at 9:45pm and I had reserved for 10pm. Arrived at the rental location at 10:05 to find that they had completely closed at 10 and were nowhere to be found.
Cons: Despite booking a compact car ahead of time and calling to confirm, the only thing they had available when we landed was an SUV. We ended up needing to use a different vendor and pay more last minute.
Nov 2 2015
Pros: was able to exchange for a sedan for my last day
Cons: reserved a minivan, was given a 'bus' - was a huge vehicle to drive/get into. wouldn't fit in the hotel garage so had to sit ouside
Nov 4 2015
Line so long I went to Alamo
Cons: Huge line never moved.
Nov 11 2015
All we have left are big cars
Pros: No waiting to pick up my car.
Cons: Online I reserved a subcompact to make driving and parking in the city easy. At the counter Budget gave me a Pathfinder SUV. When I decline that they gave me a mid-size Chevy Impala and said there were no other choices. What is the point of requesting a car size when they give you whatever they want?
Sep 17 2016
Pros: Friendly and extremely attentive to my need to ruxsh
Pros: The car...the price was exactly on the money. No surprises!
Cons: The fact I returned the car a day early and they said I could not get a price adjustment because I booked through a third party
Sep 17 2016
The rental price online should reflect to include
Pros: The Ford Fusion hybrid rode nicely. I inadvertently booked a car in the wrong city. Staff corrected my error and was able to get me a car in a couple of minutes.
Cons: Friendly but Slow service on return of rental car. Sticker shock on rental price. The rental rate did not include taxes online. I got sticker shock when picking up the car.
Sep 19 2016
Bad vehicle condition.
Pros: rode nice, comfortable, plenty of room
Cons: No line at pick-up for those who had reservations. Long wait. Vehicle was very dirty inside. Windshield very dirty inside. Needed tires they where almost bald in front and oil change light kept coming on.
Oct 13 2016
Cons: Quick ans easy, no issues. Great car.
Nov 6 2016
odd time policies, lovely drop-off staff
Pros: When I dropped the car off the attendant was extraordinarily pleasant and helpful. And the car was super clean!
Cons: My flight arrived early and so I arrived at the counter at 1:56 with a 2 pm reservation. I was told I would be charged extra for early pick up... no one was able to override the system that, apparently, required this charge... so I sat and waited the 4 minutes to be able to pick the car up to avoid being charged nearly $20. This seemed like a petty, utterly unnecessary requirement in the midst of a busy day.