Pros: I don't see a lot of difference with car rental companies, so I usually go with the best deal. This fit the bill and I esp. appreciated that the refueling option was so reasonably priced.
Mar 30 2016
Long Line to pickup, inefficent dropoff
Pros: car was clean and of the class we reserved
Cons: The line was long and slow on the Saturday evening (10:30pm) we arrived. Desk staff was not efficient and seem unenthusiastic about helping. At drop off, the staff insisted we show a receipt for gas purchase. We didn't save the receipt because in past experience, the staff simply turn the car on an see the gas tank reading full...which ours was.
Apr 21 2016
loved the hybid
Pros: I really liked that we had a hybrid car. It was kind of fun to check out the features and we saved a lot on fuel! Only had to fill up to return and we only use a half a tank for four days. Check in was super easy and they were very nice, check-in and check out folks.
Cons: $15 a day for an extra driver. That's crazy. Others let spouse add on for free. Got a some information at check out that wasn't accurate but it worked out ok. We were told to check in inside on our return to used a different card for the final bill and we needed to bring fuel receipt. Neither was true. Minor argument between me and my husband but all turned out fine.
Jun 13 2016
Pros: The counter staff was really helpful with the insurance options, explaining all the details so I wouldn't purchase a product that I didn't need.
Jun 17 2016
Great in-airport location
Pros: across the street from baggage claim, cars located in parking garage- steps away- clean, new fleet
Aug 18 2016
poor road side assistance
Cons: the card had a slow leak in the front tire that eventually went flat right as i was leaving for an important event. i called road side assistance and they said it would be 2 hours to get someone to me and then i would have to take the car all the way back to the airport to exchange it. Why would they not just bring a car to me and take the other one back with them? i ended up having to pay for the tire repair myself and then they refused to credit me the amount back. I was late for my flight when i dropped the car off so they just ignored my request and said it was not their problem. Do not rent from Dollar.
Dec 7 2016
Expensive add on insurance and expensive baby seat
Pros: Nothing, compared to my expirience with other rental companies at RSW (Budget, AVIS). Never again with Dollar!
Cons: Expensive insurance costs far more than the rental fee and baby seats are expensive extra as well. In sum more than the double price of what I have payed for other rentals before. Never again.
Oct 27 2015
Cons: Wait at counter
Nov 1 2015
Cons: Car was at the discretion of the vendor and was smaller than the car described and pictured in the web site. Had to pay more for a larger car.
Cons: well- last car left on lot-did not notice it had a damaged corner-no one told me.was worried some one had backed in to me -no problem-was previous damage-was told to bring car back with a full tank- no problem-was not told to save the receipt-same problem with the furious couple in front of me- gas charges- car attendants must get a cut. second - my mother collapsed 2 hrs before the return at 11am-although my day ended at 7pm-called the rental number -connected to the philipines-asked for another 24 hrs-was told my rate would increase from 270 dollars to 670 dollars.would now be considered a weekly rental.ok i will return the car and rent another.was given and additional charge because the car was returned a few hrs after the scheduled time- but still within the 24 hr period -crazy or what-i asked the philipine person to schedule a 1 day rental- 170 dollars-forget that-found a 41 dollar rental on the internet- got the second car -everything ok - returned the following day within minutes of the scheduled drop off-with a gas receipt and full tank-attendants said do not a receipt -we can tell if tank is full by starting car. what a bad experience .have always rented from you-without any problems-do you deserve a second chance?
Dec 28 2015
Cons: Car had loud rattle
Car had pronounced vibrations at highway speed
Dec 28 2015
Cons: It was not the truck I expected. It was not comparable to what was advertised. It was the only unit on hand and it could not perform my task. Almost 600.00 for 5.5 days was not a good value as I now had to hire and pay 250.00 to someone to do my work.
Also, on the day that I picked up the unit, it rained previously that day and road spray splashed up from passing vehicles. There wash no solvent in the windshield wash tank so for safety sake I had to get off the next exit and buy a gallon to fill the tank. I won't avoid Thrifty, but I won't recommend either.
Jan 5 2016
Pros: Car had two hundred miles on odometer and operated perfectly for three weeks. Easy pickup and drop off.
Jan 28 2016
Cons: They tell you that when you take rte 75 north from Fort Meyers to Tampa there is approx 70.00 in tolls and for 52.00 you can get a plate pass that allows you to go through the tolls instead of going through the cash booth. There was not one toll on 75 North!!!. i asked for a refund and they told me to read the fine print in the contract. No refunds!! they proceeded to hang up. DO NOT USE THRIFTY!!!
Feb 8 2016
Cons: Did not like the long wait times to talk to a live person on the phone.
Apr 1 2016
Pros: Check in and drop off very efficient. Comfortable car for the money.
Cons: Anything extra was very expensive
Apr 2 2016
look for deals!!
Pros: $86 for five days of full size car! Wow!
Apr 11 2016
Pros: Really affordable rental. I did my homework beforehand, though, so I knew I wouldn't get upsold. I watched a few of the agents try to intimidate people into adding features they didn't need/want.
Apr 15 2016
Cons: Had a long wait, found out we did not need to get the pass he lied to us, am being charged for gas when we returned a full tank.
Had to wait for a car to be ready. Was not good at all.did not get a receipt that we returned car on time, full tank and no damages.
Also signage to return was not clear. Not a good experience.
Pros: Everything went smooth, check in/check out I had no problems
Oct 27 2016
If I could put a zero I would
Cons: The way the situation was handled. No return phone call in the morning from enterprise telling me if there was a car available or not
Nov 2 2016
Cons: Cost too much for a 4 day rental.
Nov 4 2016
Nov 7 2016
Cons: Smelled like a cigar! In fairness to your people, they offered to change us in to something else, but time did not permit it.
Otherwise, really all was fine. I have now rented 4 or 5 times mostly in Delray Beach or FLL,
Nov 16 2016
Pros: EZ to find the Car Return spot
Cons: Drop off agent's scanner did not work. Had to take my paperwork to a 'booth' to get checked out. The lights were out in the booth, a young lady attempted to help me after I caught her off-guard - she flipped on the lights & began to try processing my paperwork. The computer failed to log in. We together walked to another booth structure & finally finished the transaction. So much for a Speedy event. 1/2 Hr expended.
Nov 26 2016
Pros: It was quick and easy!
Dec 6 2016
As Always... :)
Pros: The crew in Ft. Myers is the BEST......
Start to finish flawless...
Dec 7 2016
Dec 8 2016
Pros: The whole experience was wonderful from check in to drop off.
Cons: I rented a midsize they gave me a compact only a 50.00 credit
Apr 14 2016
Pros: Never had rented car before and the process was a breeze. Friendly staff.
Sep 26 2016
Pros: The ease of access to the Hertz counter and cars at the Fort Myers airport.
Cons: No problems
Oct 25 2016
Pros: Airport location
Cons: Attendant at airport, very long wait after our flight, waited for nearly an hour!
Oct 30 2016
Quick and Simple drop off
Pros: Drop off was quick and simple. Thanks.
Nov 6 2016
Cons: Upon returning my car I had to go to the inside counter because my flight was after 7 pm and there were no attendants working. This presented a problem because I had to wait behind other people waiting to get their car. This made for a very anxious time due to my flight. When I finally reached the counter they apologized saying they were short staffed.
Nov 22 2016
Hertz customer service
Cons: I was not informed of the $200 additional charges for "basic" coverage on the car. I'm very disappointed in this service and will not be choosing Hertz again
Dec 4 2016
Great customer service, clean car
Pros: Super professional staff, friendly and knowledgeable even when Jay was at the desk on his own he still delivered everyone's who it was in front of me a outstanding service with a smile, Jay made the difference from a bad experience at the gate I was not able to drive the rental car out, I was asked to go back to the desk, after 3 trips to the different areas Jay and the other lady at the desk called someone and it was taking care, the car was schedule for an oil change.