Pros: I don't see a lot of difference with car rental companies, so I usually go with the best deal. This fit the bill and I esp. appreciated that the refueling option was so reasonably priced.
Mar 30 2016
Long Line to pickup, inefficent dropoff
Pros: car was clean and of the class we reserved
Cons: The line was long and slow on the Saturday evening (10:30pm) we arrived. Desk staff was not efficient and seem unenthusiastic about helping. At drop off, the staff insisted we show a receipt for gas purchase. We didn't save the receipt because in past experience, the staff simply turn the car on an see the gas tank reading full...which ours was.
Apr 21 2016
loved the hybid
Pros: I really liked that we had a hybrid car. It was kind of fun to check out the features and we saved a lot on fuel! Only had to fill up to return and we only use a half a tank for four days. Check in was super easy and they were very nice, check-in and check out folks.
Cons: $15 a day for an extra driver. That's crazy. Others let spouse add on for free. Got a some information at check out that wasn't accurate but it worked out ok. We were told to check in inside on our return to used a different card for the final bill and we needed to bring fuel receipt. Neither was true. Minor argument between me and my husband but all turned out fine.
Jun 13 2016
Pros: The counter staff was really helpful with the insurance options, explaining all the details so I wouldn't purchase a product that I didn't need.
Jun 17 2016
Great in-airport location
Pros: across the street from baggage claim, cars located in parking garage- steps away- clean, new fleet
Aug 18 2016
poor road side assistance
Cons: the card had a slow leak in the front tire that eventually went flat right as i was leaving for an important event. i called road side assistance and they said it would be 2 hours to get someone to me and then i would have to take the car all the way back to the airport to exchange it. Why would they not just bring a car to me and take the other one back with them? i ended up having to pay for the tire repair myself and then they refused to credit me the amount back. I was late for my flight when i dropped the car off so they just ignored my request and said it was not their problem. Do not rent from Dollar.
Dec 7 2016
Expensive add on insurance and expensive baby seat
Pros: Nothing, compared to my expirience with other rental companies at RSW (Budget, AVIS). Never again with Dollar!
Cons: Expensive insurance costs far more than the rental fee and baby seats are expensive extra as well. In sum more than the double price of what I have payed for other rentals before. Never again.
Mar 29 2017
Pros: Nice choice of cars, clean car, easy pick up and drop off.
Cons: Could have been a bit cheaper since we rented it for a month. But no break.
Apr 11 2017
May 19 2017
Very happy with my rental
Pros: Clean, easy drop off, comfortable, great price
Cons: they did not have your confirmation emailed to me. said we were never booked! no insuranse paid or any thing!
Nov 6 2017
Great Customer Service
Pros: The car I rented had a warning light on when I went to leave the airport. I brought it back and because of the inconvenience, Hertz upgraded me to more expensive vehicle and were apologetic and accompdatimg.
Jan 4 2016
Pros: Drop off only in Ft. Myers.
Jan 10 2016
Cons: Totally scammed by confusing insurance.
Jan 11 2016
Cons: I rented a midsize they gave me a compact only a 50.00 credit
Apr 14 2016
Pros: Never had rented car before and the process was a breeze. Friendly staff.
Sep 26 2016
Pros: The ease of access to the Hertz counter and cars at the Fort Myers airport.
Cons: No problems
Oct 25 2016
Pros: Airport location
Cons: Attendant at airport, very long wait after our flight, waited for nearly an hour!
Oct 30 2016
Quick and Simple drop off
Pros: Drop off was quick and simple. Thanks.
Nov 6 2016
Cons: Upon returning my car I had to go to the inside counter because my flight was after 7 pm and there were no attendants working. This presented a problem because I had to wait behind other people waiting to get their car. This made for a very anxious time due to my flight. When I finally reached the counter they apologized saying they were short staffed.
Pros: Everything went smooth, check in/check out I had no problems
Oct 27 2016
If I could put a zero I would
Cons: The way the situation was handled. No return phone call in the morning from enterprise telling me if there was a car available or not
Nov 2 2016
Cons: Cost too much for a 4 day rental.
Nov 4 2016
Nov 7 2016
Cons: Smelled like a cigar! In fairness to your people, they offered to change us in to something else, but time did not permit it.
Otherwise, really all was fine. I have now rented 4 or 5 times mostly in Delray Beach or FLL,
Nov 16 2016
Pros: EZ to find the Car Return spot
Cons: Drop off agent's scanner did not work. Had to take my paperwork to a 'booth' to get checked out. The lights were out in the booth, a young lady attempted to help me after I caught her off-guard - she flipped on the lights & began to try processing my paperwork. The computer failed to log in. We together walked to another booth structure & finally finished the transaction. So much for a Speedy event. 1/2 Hr expended.
Nov 26 2016
Pros: It was quick and easy!
Dec 6 2016
As Always... :)
Pros: The crew in Ft. Myers is the BEST......
Start to finish flawless...
Dec 7 2016
Dec 8 2016
Pros: The whole experience was wonderful from check in to drop off.