Classic bait and switch - Failed to mention a 250m
Cons: Had to change rental, with completely new rate (twice the price) for the exact same class of vehicles. This was due to the limit in range you can take certain cars from Payless. I would have taken my business elsewhere.
Feb 8 2017
Booked at EWR and had to travel 10 miles in taxi
Pros: Price and car were great
Cons: Location was ridiculous
Mar 22 2017
DO NOT USE THIS COMPANY
Cons: They would not pick us up at airport - causing us to spend money on a cab. When we arrived they were RUDE, asked if they would be driving us back to airport when we returned the car - they said no causing a round trip cab ride of $43.00. We decided not to use their service. Don't like dealing with rude people
May 16 2017
Cons: never had my reservation
Sep 29 2017
Payless is great
Pros: everything was topnotch. Highly recommend this place.
Cons: This location is the worst. The guys who worked there were rude and unhelpful. They did not have my car when I arrived, and it took over two hours for them to get it. I will never use this location again.
Aug 29 2017
Pros: The check in/out process was smooth, although some of the staff did not show good customer skills.
Cons: The vehicle was not fully serviced, it did not have wiper fluid and it was low in coolant.