Cons: I rented a car, reservation confirmed, only to have them tell me they could not rent to me when I showed up due to some obscure charge for $114 from 4 years ago. They could not tell me what the charge was, nor let me pay it to get the car. They said their accounting department had to fix it and that they were closed on the weekends (when they do their most business). They made me walk 4 blocks in the pouring rain with my luggage to Avis who did not have any cars to rent. I then had to Uber back to the airport, and pay 3x the original rate from Hertz. On top of all that, Enterprise still billed me for the car I never rented.
Nov 7 2016
Pros: Good vehicle, worked properly and looked nice
May 30 2017
Terrific service but confirm pickup location
Pros: Airport Enterprise staff accommodated me quickly as a walk in with a great weekly rate. Was upgraded on site.
Cons: My online reservation was off site and I wasn't aware of error. No shuttle service so would have to take taxi or Uber. I expressed my concern about the online problem and was helped immediately.
Sep 19 2016
Pros: They called as I was pulling up to say that they did not have a car for me and would not until at least three hours after my scheduled pick up. they ended up canceling the reservation for me. Very disappointing.
Sep 19 2016
Pros: The staff was very friendly and helpful, both on pickup and return.
Cons: The car I took, a Dodge Journey, was less than acceptable. Not only was the transmission going out, but the bluetooth didn't function. In addition, the USB port in the car wasn't working either. Besides not being able to play my music, and since we were out in the country, this posed a little bit of a problem, but far more significantly, I wasn't able to recharge my phone. This became a major issue because during the middle of a trek, I lost the use of my phone's navigation.
With the exception of the transmission, the lack of a working bluetooth and USB port seem insignificant. However, as explained, they weren't. I had expected a car in good running condition, which I failed to get.
Sep 24 2016
Pros: Enterprise was great changing the rental from an inconvenient location to a convenient one. Also let me drop it off closer to my hotel to get a ride back.
Cons: When I tried to get picked up to get the rental Enterprise was not answering the phone.
Oct 12 2016
Pros: The service was excellent when I picked up the car.
Cons: The car smelled like marijuana and I didn't have time to wait for them to clean a different one. It would have been nice to have gotten a slight discount.
Oct 15 2016
Pros: Convenience, selection.
Cons: Having my credit card used during my rental.
Pros: Pick up and drop off and shuttle employees were all fun, friendly and courteous while maintaining a professional demeanor!
Dec 7 2016
Pros: Good service, fine almost new VW Jetta, easy tank fill up close by.
Cons: Only agency open on Thanksgiving was at the airport, and then was a 15 minute shuttle.
Jun 28 2017
Pros: easy drop off at the airport and good price
Cons: picked up at a place in town; we were 30 min late to pick up the car and it was not ready. Had to wait for her to wash it and clean it before we could get it. Car was still soaking wet when we drove off.
Jul 11 2017
Pros: Where we ended up getting car it was an excellent experience
Where we dropped off the car it was an excellent experience
Cons: We booked a rental st PDX but when we arrived at Budget pick up at airport was told this wasn't the location and had to get taxi to the correct location away from airport. The clerk told us that this is happening more often cause to get cheapest rate Kayak redirected pick up to cheaper location away from airport.
Jul 29 2017
Pros: Easy check-in & check-out. Car was clean but the windshield needed a little extra work (summer time bug juice).
Cons: Need an online database with all the different car manuals, sometimes just to tune the radio.
Sep 2 2017
Went the extra mile when demand was high
Pros: I rented during the 2017 eclipse week in Portland when demand for cars was exceptionally high. They put a special representative in the lot to expedite the rental when I came in and they upgraded me at no cost to a Prius. Could not have been better.
Sep 6 2017
Pleasant service, even during the Eclipse rush
Pros: I was very happy with the rental. We reserved a bit late for the August 2017 crush, and this was the only location in the Portland OR area that still had cars.
Nonetheless, we had extremely pleasant service and timely pickup. Couldn't have been happier.
Oct 1 2017
Pros: Service is great. Always a great car. Never have any problems with service cars or payment.
Cons: The place where we were supposed to pick up our car closed 30 mins early. This forced us to go to another location - 20 mins away - to pick up the car and also pay AN ADDITIONAL $5 since it was from an airport. It was either pay the $5 or forfeit the rental.
The customer service rep even asked if I was sure if the place was closed. Yes, pitch black office with a locked gate.
Jun 12 2017
Pros: I accidentally picked the wrong car location, but the Avis Rep fixed my error and helped upgrade my rental choices. Great job Avis Portland Airport!
Jun 20 2017
Close too soon
Pros: Price was great. $168 for 5 days for Nissan Altima
Cons: Said they close at 6:00 PM. I arrived at 6:00 and they were already closed. They were there but wouldn't open the door.
Cost me $35 in Uber fees from the airport and back. Then I had to rent a car for one day at the airport that cost me $128.
Defeated the whole plan to rent off site to save money.
Jul 12 2017
Pros: Liked being able to rent away from the airport and avoid all those stupid airport taxes and fees.
Cons: Didn't like that rental guy was the only one taking calls and customers and couldn't fully explain how "keyless" works, or what the battery and fuel gauge had to do with each other (I misread the battery charge as an empty tank.) Also the headlight location? He should have had the time to explain some of the controls since I've never driven a hybrid before.
Aug 1 2017
Good experience except for pick -up
Cons: I thought that my car was pick up and drop off at the Portland Airport, but it was only drop off. I was very surprised that I had to take a $50.00 cab ride to get my car on the other side of Portland my first morning! Drop off was great, though.
Sep 27 2017
Gotchas add up to big costs, this is about the rental process
Pros: nice truck .
this is about the rental process not pickup & dropoff locations. thats a deflection.
Cons: 1 - A 12ft truck was reserved & confirmed. But later at the rental counter, it had been rented out already. Only 16ft available.
Is someone reimbursing my fuel cost delta?
2 - Confirmed cost $431. Credit Card payment > $530. You think it would show me the tax & extras? Yes in the fine print I later saw a note about taxes, It's is still a cloudy way to do business.
another lesson learned!
Cons: Get there told there is a $200 deposit so deposit $200 into my account go back to Hertz then they tell me they are charging me for an extra day. $70!!!!!! The peopke were less than sympathetic just saying it's not iur fault ut is Kayak. I didnt end up renting the car and will never uae kayak or hertz again ever!!