Montclair Car Rentals

The most suck car rental company

Cons: Customer attitude, receptionist attitude, the company policy

Cons: Customer service was lacking at my return of the vehicle. Many customers waiting and no sense of urgency from employees. They seemed more interested in helping the phone in customers than the ones standing/sitting right in front of them. They also did not acknowledge some of the customers at all when they walked in. I did fill out a survey from Hertz about my experience.

Time and Vehicle

Pros: The members of the Hertz team were friendly and did their job well

Cons: I had to wait for about an hour to get my helped and on the road, with only 4 or 5 people in front of me and 2 attendants. They did not have my vehicle type when I got to the desk and was offered a lower vehicle when there were higher ones in the lot. It is not my fault that proper inventory is not held and I should not have to be the one to take the hit on quality for the same price.

Car conditions

Pros: Car mirrors were not clean. White stain on real windows. Engine check light came on after 2 hours of trip. Travel entire trip with worry if car going to make it. Unable to go exchange because of holiday, all Herts locations were closed.

There no record of our rental car request when we

Pros: Nothing. No car. We went to Avis instead to get a car.

Cons: Trying to find an available car at smother agency.

Pros: The price good, the car not good the car I rented to take my mother home in bullhead.Az. 230 miles have two back tries that were bald badly very unsafe , she said it got over look ef and then I had to go find another hertz to get another car and they said they don't have any cars and they couldnt help me they said call road service finely I got a car.with no gas in car O

Cons: They took care of price