Cons: The advertised standard-size car was a Camry. They didn't have one. Offfered us a Kia, which my wife, who has a back condition, found uncomfortable. THE ONLY OTHER FULL-SIZE CAR, beside 2 Mustang convertibles, WAS A DODGE CHARGER, 10.6 inches longer than a Camry and thus harder to park. Having no other choice we took it, and were charged an additional $117 for a larger car. Check-in and check-out was chaotic; they did not have enough staff at San Diego, as well as too few cars. I will not do business with Fox again.
Oct 14 2015
Read fine print
Pros: Customer service was excellent as was the facility
Cons: When I booked the car I didn't know that I couldn't drive it into the States I was planning on visiting. Returned the car immediately after decided I didn't want to modify my plans. Contract was voided with no charges. *Not allowed to drive into any States east of SD, NB, OK or TX.
Oct 27 2015
First time using them...
Pros: Drop off was very easy.
Cons: The Jeep Patriot we got was VERY under powered, and we were hoping for 4x4 which this Jeep wasn't. But by far, the MOST annoying piece of this experience was the very pushy rep that was trying to push Insurance, gas, and road-side assistance down my throat! With lines like "I guess you don't like saving money" and "I hope you don't regret this", it was not a good first step to my vacation. If there were other car rental places around, I would have walked out (They aren't at the airport).
Dec 5 2015
Great place! Friendly and honest staff :)
Pros: Always have the best rates. I also left an expensive personal in the car and one of the staff chased me while I was on the shuttle to the airport to return it to me! Very thankful.
Dec 7 2015
Poor overall experience
Pros: Female Agent was pleasant enough.
Cons: Woekers clearly stressed, over worked, and office is under staffed. There is never anyone outside to receive car. Office line is always long with one person tending to everyone's needs.
Dec 11 2015
Good car, bad location
Pros: The car is in good condition and the price is very low.
Cons: You have to take a bus to the car rental center. And then another bus to the Fox office. I'd rather pay an extra few $ to stay in the main rental center next time.
Jan 6 2016
Quick Service, Fast Shuttle
Pros: Great Service, Free Upgrade to Hybrid, Quick Shuttle
Cons: Bathroom could have been nicer
Jan 29 2016
Not using Fox again
Pros: Good rate, seemingly. Was a brand new car, didn't have issues there
Cons: Wasn't clear that this was a offsite/offsite... meaning take a shuttle to the car rental location, then take another shuttle to the fox facility. The second shuttle was left open at the car rental facility with no driver, waited for 30 min till one showed up after I called the office.
Car I reserved wasn't available, pushed on insurance 5 times in the process, tried to force me to use their gas service, and then tried to run a credit report on me as I gave them a debit card (No thanks, here is a credit card).
Definitely a bottom tier company, won't be renting from them again.
Feb 8 2016
Great Van Driver!!!!
Pros: On the evening of February 7 my daughter accidentally left her wallet under the seat and we didn't realize it was missing until we were on our way to the airport. The driver called the rental office and the person looked in the car and didn't find anything. So the driver took us back to the drop-off and we located the wallet under the seat. HE WAS SO HELPFUL AND NICE, THANKS SO MUCH!!!
Mar 5 2016
Pros: excellent service,location,quick pick up and drop off.
Pros: The price good, the car not good the car I rented to take my mother home in bullhead.Az. 230 miles have two back tries that were bald badly very unsafe , she said it got over look ef and then I had to go find another hertz to get another car and they said they don't have any cars and they couldnt help me they said call road service finely I got a car.with no gas in car O