Cons: Pick up was horrible. They gave me the car uncleaned and very dirty. The inside and outside was a mess. The tags on the car was out. Had to go back and switch the tag. Then when I got home there was a vacuum cleaner in the trunk.
Mar 21 2017
Pros: I could drop the car off near my home. The Van was fantastic.
Jan 7 2017
We were about 30 minutes late and wouldn't stay op
Pros: Cancelled rental
Nov 10 2016
Pros: With no warning, we got this huge overcharge for renting this car, I will never again rent via Enterprise!!
Jan 20 2017
Pros: it was all good. they upgraded me to a larger SUV without charge
Sep 17 2016
Pros: Good value, great staff
Oct 11 2016
Pros: From the counter to the return, everyone was very helpful and polite
Cons: Houston has many toll roads. Please make sure employees pass along that the EZ Tag activates after the first pass.
Jan 16 2017
Free Upgrade to Full Size SUV
Pros: They were out of the mid-sized SUV's.
Cons: HAd to wait 15 minutes outside in the cold for the agent to figure out no more mid size suvs were available.
Mar 17 2017
Pros: The low car rate
Mar 20 2017
Pros: the ease of getting the car for our trip back to KC
Pros: The agent was very helpful at the check in. i thought I had paid for a small SUV, but that was not the case. She upgraded me for a small uncharge. The bus for the rental lot was quite slow, but when i got there, I had a choice of several acceptable cars. The car was comfortable and clean.
Cons: When I reserved the car online, the rate was for "generic specialty or similar" car and there was a picture of a small SUV next to it. So I assumed that I was getting a small SUV for this rate. When I got to the counter, the lady told me the rate was for a compact car, which I did not want. I feel like they did a bit of "bait and switch" on me.
Oct 16 2015
Long wait times
Cons: There was a very long wait to rent the car. I wont be renting again from Thrifty for a long time.
Nov 5 2015
Cons: Drop off at Dallas Love Field was bad. Took over half an hour to find the temporary Thrifty drop off location. At the shuttle everybody was complaining.
Nov 27 2016
Poor customer Service
Cons: Guy at the counter did not want to honor my deal that I had a email confirmation for and faught with me. Then asked me to never come to another counter again and sent me very far with kids and bags in the wrong direction to get my car.
Feb 16 2017
Basic, good service and car
Pros: Friendly staff. Car in good shape. Hyundai Accent suitable for short-distance driving.
Cons: Hyundai Accent too low to ground for my aging parents to easily get in and out of passenger seat. My next rental will be higher from ground. At time of reservation, not all associated taxes and fees were revealed. Want the total given online to equal total at pickup counter.