Pros: The agent was very helpful at the check in. i thought I had paid for a small SUV, but that was not the case. She upgraded me for a small uncharge. The bus for the rental lot was quite slow, but when i got there, I had a choice of several acceptable cars. The car was comfortable and clean.
Cons: When I reserved the car online, the rate was for "generic specialty or similar" car and there was a picture of a small SUV next to it. So I assumed that I was getting a small SUV for this rate. When I got to the counter, the lady told me the rate was for a compact car, which I did not want. I feel like they did a bit of "bait and switch" on me.
May 4 2017
Pros: Price thru Kayak was better than price on company site.
Aug 14 2017
Reservation car class ignored.
Pros: I liked the fact that after we were given a smaller car than reserved, our rental agent Jamaal immediately assisted us in giving us what we booked, after we made mention of the error. The vehicles price was really great and affordable.
Cons: We had to wait more than 30 minutes for the vehicle we initially booked. We were told it was not clean and that they needed 30 minutes to get it cleaned. Although we waited longer than 30 minutes (we were forgotten about) we decided to walk outside to see if a larger vehicle was parked in the area we were sent to for the smaller vehicle. Well, the larger vehicle was parked. We confirmed with the outside agent if it was our vehicle and she stated that it was. Getting to the vehicle we noticed it had NOT BEEN WASHED AT ALL!. Seats were nasty, truck bed was nasty with little debris, and the outside was just overall unwashed.
This unfortunate mishap delayed our trip by more than an hour. We had to get the inside and outside washed before heading out.
I am not confident that I'll rent with Thrifty again.
Oct 16 2015
Long wait times
Cons: There was a very long wait to rent the car. I wont be renting again from Thrifty for a long time.
Nov 5 2015
Cons: Drop off at Dallas Love Field was bad. Took over half an hour to find the temporary Thrifty drop off location. At the shuttle everybody was complaining.
Nov 27 2016
Poor customer Service
Cons: Guy at the counter did not want to honor my deal that I had a email confirmation for and faught with me. Then asked me to never come to another counter again and sent me very far with kids and bags in the wrong direction to get my car.
Feb 16 2017
Basic, good service and car
Pros: Friendly staff. Car in good shape. Hyundai Accent suitable for short-distance driving.
Cons: Hyundai Accent too low to ground for my aging parents to easily get in and out of passenger seat. My next rental will be higher from ground. At time of reservation, not all associated taxes and fees were revealed. Want the total given online to equal total at pickup counter.
Mar 31 2017
Would have been better if they had more cars
Pros: Price was great
Cons: When we got there, they had no cars available! We had to wait an hour, then settle for a downgraded car. We spent a lot of money to change our flights and get in early for an event only to have thrifty cost us an hour from that event. Very disappointing.
Apr 10 2017
Customer service a JOKE!
Cons: Terrible customer service.
Apr 14 2017
Cons: The car was really beat up. Scratches and dents are one thing, but a bent hubcap that is almost falling off should not be acceptable.
The wait to pick up the car was long, but the customer service person was worse. She obviously did not want to be there and she whispered everything she said. It was almost a game for her.
Pros: Unfortunately I was not able to rent the car because I didn't have a credit card...
Nov 12 2015
Cons: Pick up was horrible. They gave me the car uncleaned and very dirty. The inside and outside was a mess. The tags on the car was out. Had to go back and switch the tag. Then when I got home there was a vacuum cleaner in the trunk.
Mar 21 2017
Pros: I could drop the car off near my home. The Van was fantastic.
Apr 20 2017
Disappointed with Kayak
Pros: Enterprise staff was friendly and helpful.
Cons: enterprise was ok, but when I put my search criteria in Kayak I put origin IAH. The booking I received was out of Houston, not the airport as I requested which resulted in a longer processing time and much higher rate.
Jan 7 2017
We were about 30 minutes late and wouldn't stay op
Pros: Cancelled rental
Nov 10 2016
Pros: With no warning, we got this huge overcharge for renting this car, I will never again rent via Enterprise!!
Jan 20 2017
Pros: it was all good. they upgraded me to a larger SUV without charge
Sep 17 2016
Pros: Good value, great staff
Oct 11 2016
Pros: From the counter to the return, everyone was very helpful and polite
Cons: Houston has many toll roads. Please make sure employees pass along that the EZ Tag activates after the first pass.
Jan 16 2017
Free Upgrade to Full Size SUV
Pros: They were out of the mid-sized SUV's.
Cons: HAd to wait 15 minutes outside in the cold for the agent to figure out no more mid size suvs were available.