Cons: Pick up was horrible. They gave me the car uncleaned and very dirty. The inside and outside was a mess. The tags on the car was out. Had to go back and switch the tag. Then when I got home there was a vacuum cleaner in the trunk.
Jan 7 2017
We were about 30 minutes late and wouldn't stay op
Pros: Cancelled rental
Nov 10 2016
Pros: With no warning, we got this huge overcharge for renting this car, I will never again rent via Enterprise!!
Jan 20 2017
Pros: it was all good. they upgraded me to a larger SUV without charge
Sep 17 2016
Pros: Good value, great staff
Oct 11 2016
Pros: From the counter to the return, everyone was very helpful and polite
Cons: Houston has many toll roads. Please make sure employees pass along that the EZ Tag activates after the first pass.
Jan 16 2017
Free Upgrade to Full Size SUV
Pros: They were out of the mid-sized SUV's.
Cons: HAd to wait 15 minutes outside in the cold for the agent to figure out no more mid size suvs were available.
Cons: There was a very long wait to rent the car. I wont be renting again from Thrifty for a long time.
Nov 5 2015
Cons: Drop off at Dallas Love Field was bad. Took over half an hour to find the temporary Thrifty drop off location. At the shuttle everybody was complaining.
Nov 27 2016
Poor customer Service
Cons: Guy at the counter did not want to honor my deal that I had a email confirmation for and faught with me. Then asked me to never come to another counter again and sent me very far with kids and bags in the wrong direction to get my car.
Feb 16 2017
Basic, good service and car
Pros: Friendly staff. Car in good shape. Hyundai Accent suitable for short-distance driving.
Cons: Hyundai Accent too low to ground for my aging parents to easily get in and out of passenger seat. My next rental will be higher from ground. At time of reservation, not all associated taxes and fees were revealed. Want the total given online to equal total at pickup counter.