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4 locations in Richmond
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Reviews
10.0 Wonderful
Anonymous, May 2024
Passenger van
10.0 Wonderful
Anonymous, Jan 2024
Passenger van
10.0 Wonderful
Anonymous, Jun 2021
Pros:
Dropping off was super easy.Cons:
If the rep at the counter can go more into detail about policies, everything was explained very fast.2.0 Poor
Anonymous, May 2021
Cons:
I arrived to pickup my car only to find none were available. The agents onsite were not customer service oriented. DId not offer suggestions or help with finding another rental agency. I did however go to the Avis rental agency at theRichmond Airport and they were very professional and accommodating.7.6 Good
Anonymous, Jul 2020
Cons:
The pick up process. It took a while to get the rental. Then the rental I reserved was not even the rental I got.2.0 Poor
Emmalyne, Apr 2020
Cons:
I was charged but rental car place was not open.2 locations in Richmond
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8.0 Very good
Anonymous, Oct 2024
Compact SUV
8.0 Very good
Anonymous, Sep 2024
Economy
2.0 Poor
Anonymous, Aug 2024
Intermediate
6.0 Okay
Lisa, Apr 2024
Compact
2.0 Poor
Anonymous, Apr 2024
Supplier choice
2.0 Poor
Anonymous, Nov 2022
2 locations in Richmond
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2.0 Poor
Anonymous, Oct 2024
Supplier choice
4.0 Mediocre
Anonymous, Mar 2024
Standard
2.0 Poor
Anonymous, May 2021
Pros:
Dollar had no one at their counter. After a scavenger hunt from location to location we ended up at hertz where system was down for 45 minutes as we waitedCons:
Service terrible and price was outrageous. We will let everyone we can know what a bad experience we had2.0 Poor
Anonymous, Apr 2021
Pros:
nothing....Cons:
pickup, one person working on a Saturday.....waited forever. Didn't get the right size SUV10.0 Wonderful
Anonymous, Apr 2021
Pros:
Drop off was very easy. The Explorer was super comfortable and easy to drive.Cons:
Inside of car was not cleaned very well at all. Fold down seats were full of dog hair. Between the seats was a nasty baby pacifier. So discusting !!!6.0 Okay
Anonymous, Feb 2021
Pros:
The staff made it easy. The car was perfect size.Cons:
It smelled of cigarettes really bad. And then I also smelled like them. I would have swapped but it was the only suv they had 😫One location in Richmond
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2.0 Poor
Anonymous, May 2024
Luxury
10.0 Wonderful
Anonymous, Nov 2023
Intermediate SUV
6.0 Okay
Tom, Nov 2023
Pickup truck
2.0 Poor
selene, May 2021
Pros:
Nothing, we got in at midnight and just wanted to go to our hotel but all the staff at the airport had already left and locked us in the parking garage. We were left stranded in a town we didn't know well and had to scramble for a late-night uber (of which there were almost none).Cons:
Someone could've been there to let us out so we could go safely to our hotel2.0 Poor
Anonymous, Apr 2021
Pros:
Nothing.Cons:
Alamo cancelled my reservation. I received a voice message on my phone when I was making my connection at O'Hare. When I arrived at Richmond they did nothing to help. I called the Alamo Customer Service number - would be on hold waiting for over 20 minutes each time I called. The only way you could get someone to answer a call was to choose the "Make a Reservation" option. Appears like the only time they would answer the phone is when they think they were going to get money. I had 4 different times when someone said they would call me back with some information. No one ever called me back. The manager at the Richmond Alamo counter provided me with no options. I had to press them to get information about being compensated for my Uber charges. I tried to get a car the next day and they still didn't have any available. With today's technology there is no excuses on why they could not have contingency plans in place to ensure they have enough cars based on the number of reservations they have booked. I will never rent another car from Alamo or Enterprise again. In Richmond they had 15 to 20 SUV's in the garage, when I asked about them then said that they were reserved. If my reservations got cancelled because I booked through Kayak and had a lower rate I will need to rethink about using Kayak. Having no car for the 3 days made it very difficult doing business and also on my client you had to chauffer me around the entire time. Alamo definitely demonstrated to me that they don't care about my business.10.0 Wonderful
Anonymous, Jan 2021
Pros:
Nice to be received with a smile. The line in Richmond was backed up about 12 deep. Team of 2 handled it well.Cons:
All good collaboration during this difficult time was super.One location in Richmond
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10.0 Wonderful
Jerry, Oct 2023
Luxury
10.0 Wonderful
Anonymous, Aug 2020
Pros:
Car was nice and comfortable6.0 Okay
Anonymous, Jul 2020
Pros:
Easy drop offCons:
Reservation wasn't available when I picked up the car, I had to wait an hour.2.0 Poor
Anonymous, Dec 2019
Cons:
It needs to be more clear that a person's bank card with Visa logo and chip, will not be accepted to rent a car.One location in Richmond