They wanted triple what I booked for

Pros: Nothing

Cons: Everything was horrible

Beware of renting from Hertz in Salt Lake City thr

Cons: Car was off site, but that wasn't communicated by the 3rd party rental company. Cost $40 for a taxi from the airport to the car, then off-site Hertz location was closed. Had to wait 15 minutes to be let inside, then 20 minutes for a couple that was ahead of me...brought by Hertz rental agent.

Allowed me to book a vehicle, even though they wer

Cons: I made a reservation in advance, and the website allowed me to do so. Paid for an Uber from the airport and arrived at Hertz on time. I was the only customer waiting, and there were two agents, yet it probably took about 10 minutes for one of them to engage me. When I told the agent I had a reservation, he kinda chuckled and said something along the lines of "Not today, buddy. We don't have any cars!" I didn't want to make a big deal out of it, but that was a nightmare of a day. I wish the website would just say they're sold out, instead of allowing me to make a reservation. Ended up paying a few dollars more at Enterprise, which I should've done in the first place. Their service is unparalleled.

Amazing promise, poor delivery.

Pros: Brandi, who was the person that was at the other dealer, was extremely helpful. She told me that she didn't have a car, but that she would do her best to find one for me. Even though it was a day late, she did get us a car, which wasn't the one that we booked, but a nicer one and gave us a free upgrade for the castle. She was amazing and if anyone is coming to the Salt Lake City area, go to the Hertz in Midvale and she will help. She definitely made up for the other idiot that we had to deal with.

Cons: We booked our rental car a month in advance, but didn't pay for it because it said we didn't have to. We got to our destination in the morning and were supposed to immediately go and pick up our car. About 30 mins after we stepped off the plane, I received a phone call from Hertz. The man on the phone told me that they didn't have a car for me because they had people not return their cars, but that they would have a car for me later in the afternoon. He told me that he would call me around 4. 5 o'clock comes around and no phone call. So I called him and he acted like it wasn't his fault that he didn't call me because he still didn't have any cars. I asked him what he was going to do about it and he said nothing. So after listening to him lecture me for a few minutes about how he couldn't find any other cars and wasn't going to help me get another one, I called another Hertz dealer in a different area. This is where the situation gets better. I looked up some reviews about Hertz afterwards and apparently if you don't pay in advance, even though their website says you don't have to, they will not help you; but if you do pay, they WILL get you a car pronto.

Cons: They called me 30 minutes before the pick up time to let me know they had no cars available.