Pick-up location | South Salt Lake |
---|---|
Car types | Commercial, Compact, Economy, Full-size SUV, Intermediate, Intermediate SUV, Luxury, Minivan, Premium, Premium SUV, Standard, Standard SUV |
Rental locations | 3 |
Popular agencies | Enterprise, Hertz |
Economy | $43/day |
Compact | $45/day |
Intermediate | $41/day |
Standard | $47/day |
Minivan | $86/day |
Full-size SUV | $87/day |
Premium | $50/day |
Luxury | $72/day |
Premium SUV | $108/day |
Commercial | $40/day |
Intermediate SUV | $54/day |
Standard SUV | $55/day |
8.1
Excellent
102 reviewsCleanliness
8.9
Comfort
8.8
Pick-up/Drop-off
7.8
Value for money
7.4
5 locations in South Salt Lake
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Reviews
2.0 Mediocre
May 2021
Pros:
Car was clean but damagedCons:
Staff was awful, both at pick up and drop off. I will never use Enterprise again and am already advising my friends and family of the terrible experience I had. At pickup, I was charged $206 more than what my reservation was for. The agent could not figure out why, and then suggested that it was because my drop off location was different, which it was not, Pick up and drop off were at SLC airport. I called Enterprise and it was confirmed that there was nothing in my reservation that had ever indicated drop off at a different location, and I was advised to call on a Monday to get it resolved. When I dropped the car off, it was over a $200 difference again. This time, the agent was trying to tell me that taxes for 1 extra day was over $100. I showed her my original reservation which showed $86/day and a total of $48 for 3 days of taxes. 3 days of taxes at $48 is $16/day, and she could not tell my why the taxes would be $140 for 1 extra day. Complete incompetence. I asked for a manager and she finally took this phantom charge off my bill. So what is the deal Enterprise? You tried to screw me coming and going. Is this how your employees are trained? Do you think most people are just going to shrug it off because they are at an airport and really have no other choice? Never again with Enterprise.6.0 Good
May 2021
Pros:
The staff was helpfulCons:
The car was supposed to be non smoking and had been smoked in. It was an ok car but for the money should have been better10.0 Excellent
May 2021
Pros:
Helpful, friendly and quick. Easy pick-up and drop-off. All went smoothly.10.0 Excellent
Apr 2021
Pros:
Friendly and fast, great work!Cons:
Allowed more selection of car options.10.0 Excellent
Apr 2021
Pros:
Staff was very friendly and accommodating. Pricing was reasonable and the selection of vehicles was adequate.Cons:
Nothing. I feel like everything was as smooth as could be.8.0 Excellent
Apr 2021
Pros:
car was niceCons:
kayak booked my rental for an enterprise that was 15 min from the airport instead of the one right in SLC airport. Luckily the manager was able to accomodate me.4.5
Okay
240 reviewsCleanliness
5.0
Comfort
5.3
Pick-up/Drop-off
4.4
Value for money
4.8
3 locations in South Salt Lake
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10.0 Excellent
Jan 2022
2.0 Mediocre
Jan 2022
2.0 Mediocre
Dec 2022
10.0 Excellent
Nov 2021
2.0 Mediocre
Jun 2021
Cons:
I specifically rented a cargo van because I needed to move furniture. When I arrived to pick up the car, the staff told me they did not have a cargo van available - and the only vehicle they could give me was an old, worn-out minivan. As a result, I was not able to complete the move as planned. Further, the staff was not helpful in any fashion and simply told me there was nothing else they could do - it was a take or leave it situation. They made little effort to address the obvious error that had been made with my reservation.2.0 Mediocre
May 2021
Cons:
The rental started at noon and the pick up place closed at noon. Did not make it in timeAirport Van
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in South Salt Lake
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10.0 Excellent
Jul 2020
Pros:
The staff was amazing, I wish I got His name but he was super helpful, very efficient and super friendly.Cons:
I think the cost could be more up front, I wasnt aware of the deposit. I know It was probably somewhere in the agreement, but other than that it was great.2.0 Mediocre
Jun 2020
Pros:
I ended up canceling the reservation the day I was to pick up the car and ended up using another company. The number given in the confirmation email to call once you land for shuttle service to pick up the car was no longer in service so I googled for a different number. That brought you to an automatic messaging instructing you to call the same number to arrange airport pick up. After about an hour of waiting unsure of whether or not any shuttle was coming I received a text saying someone would be by in about another hour to pick us up. By that point i had already canceled the reservation and booked with Avis and picked the car up at the airport, no shuttle necessary.5.6 Okay
Jun 2020
Cons:
The van was not a newer van it had 73k miles and the tires were scalloped so at highway speeds we were in a cement shaker. We called about 45 mins out for a trade and they declined to meet us. Anytime we called for pickup it required multiple attempts to reach someone and even though we gave an hour notice when we were returning the attendant was not at the office and we waited 10 mins for him because he did not receive the Multiple calls of our arrival It was useable van but a mediocre experience on all fronts but it was cheaper by $100 I would get a nicer van and pay the $100 more5.2 Okay
Jan 2020
Pros:
The staff tried to be semi courteousCons:
I made a reservation and couldnt pick up the car because they closed at 6pm. Not much more to say. I was stranded4.0 Okay
Dec 2020
Pros:
Staff was great and pick up drop off smoothCons:
Van had worn tires, no snow tires we got stuck 3 times and was huge hassle. tires had no tread and is dangerous to drive in any condition especially snow5.2 Okay
Dec 2019
Pros:
Car was okay, a little dirt on floors.Cons:
We weren't notified that we needed to call to be picked up at the airport. Leaving, we had a 10:00 flight and they don't open until 8:00. No one showed up until somewhere around 8:15 as we were being picked up by the Uber driver we were force to call.Affordable
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in South Salt Lake