Cons: I chose a satellite office because I had transportation from the airport and it was walking distance from my lodging. When I arrived they didn't have a ca for me and they told me it was because I was late. Since I really didn't need it until the next day I offered to come back in the morning and we agreed on 10:30. I arrived at 10:15 because I didn't want to be late. They didn't have a car for me and said one was on the way if I could come back in an hour or so. I had breakfast and came back and still no car. I then vented a bit and cancelled my reservation and chose another rental car company.
Sep 8 2016
Pros: From the beginning to the end these folks rocked. Because our orignal was not quite yet ready when we arrived, we recieved an upgrade free. The car we got was perfect. We put on some serious miles and never once had a problem. When we arrived early to return our car on of the guys happily called a taxi for us on his personal phone. No hiďden charges and no hard sell for insurance and extras. Great place. Save yourself a bunch of money and take a taxi from the airport to this location.
Jan 5 2017
Car I wanted, good price, good on-line reservation
Pros: They had the car I wanted at a reasonable price. Reservation was easy and accurate. Service at pick-up and return was helpful, efficient and quick. I was happy all the way around.
Sep 15 2016
Pros: Associate was friendly and accommodating.
Cons: Office was drab and depressing. Needs some sprucing up!
Cons: My reservation was for 12pm. The confirmation said they would hold my reservation until 1pm. I showed up at Hertz at 12:02, only to find out that they were closed for the day... The employees were still in the store so I knocked. No response. I waited and knocked and waited and knocked. No one would even acknowledge that I was there. So I was left with no rental car for my trip.
Jul 6 2017
Cons: It was very inconvenient to have to return my first car due to a check engine light. I asked for a free extra day and was told no.
When I returned the 2nd car I got at a different location, I was charged $35 extra dollars! The Orem,UT office also did not answer their phone over a 2-day period and about 5 phone calls.