Pros: New van, great rate extremely polte and helpful staff.
Oct 28 2016
Pros: When I returned the car in Paramus, everything was also quick and easy, and the associates gave excellent customer service. The best part: filling up my tank cost $12. When I returned my car less than full to Hertz, they charged me $10/gallon for the filling -- on TOP of the charge for the actual gas. Never again Hertz. Always Enterprise from now on!!
Cons: The Checy Suburban I got had close to 40,000 miles on it usually when I Rent-A-Car it will have very very very little miles but this one had a rough 40,000. I don’t know if the truck was abused or if most Chevys run that way at 40,000 miles but for the price I paid I didn’t complain !
Cons: The New York Tri state ban on debit card use for rental is a joke. I completely understand as a company Hertz is well within their rights to have such a policy but the very least they could do is put the policy in writing on the website. I arrived for my scheduled pick up time at
5:30 pm only to be told that even though it was good enough to hold the car I cannot use my debit card for the actual rental.
Fortunately Enterprise in Westwood had no problem taking my business and any future rentals.