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The Arcade is a beautiful Hotel. Staff are courteous and knowledgeable about their facility and surrounding amenities. Centrally located, making everything you want to do in walking distance. First stay was perfect. Great room, extremely comfortable bed, and perfect view of 4th St., cannot complain. Second stay....room was dated, carpet appeared to have water damage, bed was old with ruts and was extremely stiff. Called to ask possibly change rooms and were shot down. I understand hotels fill up fast, especially during big events in downtown Cleveland. However, don't ask me my room preference through email four months in advance and again at the front desk when your going to ignore or know you have no intentions of accommodating a single preference. Just be honest and up front about availability.
Nice atmosphere. Great location in town.
The hotel itself has a super cool environment and the building is spectacular... until you go in the room. This was our second attempt at The Arcade and both times we have requested a bath tub and paid an uncharge for a room with a view. Both times the view that we upgraded to was a concrete wall 6 feet from the window. They moved us to a room with an actual view this time at least, but the room was just cleanish and had no bath. We actually think that this may be the room where employees take breaks as the table had pretty clearly had drinks on it not long before we arrived and the TV was on. If they charged $100 or even $150 for rooms here, it would be fine. In fact, it would be good. For $360 a night though, we were really expecting something more than a few steps above a Holiday Inn.
Great service from the valet and front desk staff. Great location with two main entrances on both sides of the hotel.
We had a good time. Great view, such a comfortable bed! The additional 30.00 for one night parking.
clean, friendly staff, nice central location had to pay to park, was requested to put a 100 hold on my card at check in, they did drop it to 50, but all the website said was a card would have to be on file, nothing about a hold. The shops inside were all abandoned. Only a few open. $4 water offered in room. no fridge
Pleasant and helpful staff. Dirty, dirty, dirty...stained carpets, broken tiles, torn upholstery on furniture, moldy shower curtain - GROSS!
There was a lovely gentleman working the front desk who was able to let us check in early. It was a huge help to us considering we had been traveling for over 10 hours with no sleep. The room was very nice; my only complaint would be that there are no fridges available in the rooms.
Staff was super friendly.
Staff friendly n professional, elevator wouldnt take us to 12th floor only to 10th floor had to take steps up too room to unload bags. Had to go to front desk and ask why elevator would take us up to correct floor. Also drinks at bar for two beers 12 dollars pricy,and heard motors running outside room all night
Location,staff Very small room
Beds were perfect. Very comfortable. Pillows were spot on. That is only thing was nice to say about my whole stay. Room was dirty, hair in tub and in the sink. Also smelled funny. Not sure where it was coming from. Parking was very close. My van had door dings. The room size was so small a king size bed was just as big as the room. This place was NOT worh the money.
The room was clean, we were put on a high floor with a great view. The staff was excellent. I guess I'm just too picky about the cons. I'm a stickler for good service and the Westin did exactly what they were required to, but nothing more. For example, I asked for a fruit platter & champagne to be put in the room. It was my husband's birthday and it sucked we were stuck in a hotel after a business trip, so I wanted to make it a bit more exciting. Most the fruit was fine, but they didn't pick out the moldy grapes and shriveled berries. There were two glasses for coffee, but provided only one cup serving of grounds. The bag of coffee itself couldn't be opened easily, and since we were traveling, we had no sharp objects. The vanity mirror was broken. Little stuff adds up and I was overall disappointed for a $250+ night.
Good locatoon, easy walk to local attractions, restaurants, athletic venues. Rooms were comfortable and clean, hotel bar was nice but always under-staffed. Hotel was probably sold out for NCAA tournament, they did not staff the hotel properly. 2 working elevators for 20+ floors after a Thursday night game, plus they closed the bar/restaurant as people returned from the game. Check-in was slow on a Thursdsy, room not ready until after 4:30. Staff were nice, just not enough of them.
Cleanliness and layout of rooms. No breakfast included with stay. No garbage can in bathroom or recycling in room period.
Fitness room great! 1. The hotel facilities are not kept in good repair. For example, the telephone in the room had keys broken or removed from the key pad. 2. Could not check out because the computer system was frozen. I received a email of folio that appears to contain incomplete expenses.
The place was clean and comfortable with a higher end business vibe. No complaints.
The hotel was convenient to the Convention Center. The room was clean, hotel was quiet, and the decor modern and relaxing. The attached restaurant is very expensive--if you're traveling on a budget, you're going to have to walk a few blocks to find something cheaper.
The bellmen were outstanding with holding our luggage in storage while we waited 2+ hours for our car at check-out on new years day. They were what made an otherwise unpleasant experience tolerable and actually enjoyable. The valet service was horrible. The wait was long yet tolerable because of the westin's staff and pleasantness. The valet staff had 8 people standing around the podium (not moving or running any cars) sitting there cursing in front of guests during a verbal argument- very off-putting.
amenities, proximity to points of interest, great adjacent restaurant lacking microwave in room, option to request one was not mentioned by the staff; learned about option by default as we were checking out...
Front desk was very friendly and quick to get us checked in and out. Parking was very expensive.
Very close to Progressive Field. Decided to stay here because of ability to park car during 2 day stay and be close enough to walk everywhere. Only a few blocks from Progressive field, restaurants, bars, as well as sights in downtown Cleveland. Had an excellent stay. Beds were very comfortable, rooms were quiet. Shower had very low pressure. TV remote did not work and was stuck on the Hotel Movie Preview channel. Was trying to check local weather before going for a walk before a game but remote did not work, and there were no change channel buttons on the TV itself.
Everybody that worked there was very nice. The front desk helped me immediately. Very nice place to stay. If I ever come back to Cleveland, this will be my first choice to stay Nothing. everything was great!
The cost of valet. Also mark from valet insisted I had to pay him separately before he would run to get my car.
We had no hand towels, wash cloths, or shower floor mat. One of the bath room bulbs was out. The floor had crumbs from the list visitor and the room had to tv cabinet stand but only 1 tv. The room was also missing a mini fridge and microwave.
Comfortable bed and room. Decently clean. Breakfast "buffet" was never replenished when food ran out. Never any plates or silverwear. For $15 a person I should be able to get as much food as I want. I was seated by the employee hangout hole in the dining room where I had the pleasure of listening to them complain about customers. Staff needs fired. Also checking out was a joke. They claimed they had no record of us being in that room rather someone else by a different name. Hire some employees with brains and manners.
Darryl at reception & the rest of the reception & housekeeping staffs were very helpful & friendly. The location is perfect for walking around the city to all the local attractions. The room was clean & comfortable but basic. I had a nice view of the square & the lake. I just wish the room had a fridge and/or a minibar. The coffeemaker also didn't work very well & leaked half the water out. Not a big deal as there were coffee shops nearby.
We enjoyed the location. Also the lobby was decorated beautiful for Christmas. To get our room cleaned we had to ask specifically for it...2 separate times. There were wet towels molding in the floor before we got someone to come clean.
Location Bedding had stains on it, full-length mirror looked like someone had poured coffee down the bottom of it, stains on everything- carpet, ironing board, comforter. No in-room fridge, room service closed early (only have it until 11pm, but no one answered the phone even before that at 10:50 pm). Staff was courteous, location was great; but completely unimpressed with the cleanliness of our room (or lack thereof).
We had to wait online forever to get into our room. They only had one lady checking in reservations and customers were definitely getting erritated.
This location was chosen for it'so proximity to FirstEnergy Stadium, but it also has a multitude of shops and restaurants very close by. Lack of a greeting by hotel staff.
Location to playhouse square. Breakfast good. Dinner good but extremely expensive. Staff friendly. Beds comfortable. Pool was cold. Room was hot. Hot tub out of order. Two elevators out of order. Very frustrating.
Room had a nice view Staff were pretty rude ... parking not included in rate .. it was 24 bucks to park ... room wasn't very clean
Proximity to the Q - super easy walk across the street for a CAVs game with my 10 YO son.
The room including bed was comfortable. Facilities were very clean and updated. The valet was super! He was the most helpful and friendly of all the staff. Valet parking fee was expensive. We booked through an online service thus our breakfast was not included in our room reservation. For what we paid $$ it should have been included as there were no sporting events thus low vacancy. It was still a long walk to many attractions that we wanted to go to but if you are going for basketball baseball or convention center it would work.
bed location DIRTY BATHROOM-HAIR EVERYWHERE valet took 8 dollars from car no breakfast 26 dollars to park-above hotel costs coffee creamer in in room coffee curdled
Everyone was very friendly.
Comfortable bed Small bathroom
Location was close to what we needed. Staff was super friendly. Sheets were dirty. No reasonable parking. No breakfast amenity.
The location was the best part Compared to other hotels that I have started at I felt like I didn't get my full value out of it. It was the little things that weren't available like a little fridge, a DVD player. The AC didn't work very well if at all. Even at 60 degree I was still sweating.
Location Understaffed. Dated
The location was perfect for our use and the staff was very helpful. The room could have used a better cleaning. There were cobwebs in the corners and on the curtains.
Room was cleaner than expected and the King size bed was about as comfy as it gets! Staff was personable and helpful, Super old elevators
Location and bed Wait to check in
I wish I could come up with something nice to say about this place, but there really isn't anything nice about it. A mediocre hotel. The view was okay. Mildew in grout on tub. Furniture in ratty condition. Room smelled musty/old. Tub drain clogged. Towels thread bare and had burnt linen smell. Elevator to garage was old and dirty.
Close to rock hall and bars No room service and breakfast buffet was inadequate for the number of guests, they ran out of food and the wait was ridiculous
nicely appointed rooms, clean, fairly comfortable. Located within walking distance of several restaurants and attractions and close to the lake. Staff was a bit harried, not helpful when it came to directions. The 90 East is closed right now, making it a challenge to get in and out of there with GPS. Difficult but not impossible. Staff did not seem to know about this and were not a good source of information for alternative directions.
Very friendly staff, clean
Typical Hampton inn amenities...Everything I have come to generally expect. Clean and comfortable overall. Breakfast provided--but could have used a bit more variety in hot food options. First...Parking. Granted, I'm used to downtown areas, but I had no idea that the only parking options here were private surface lots and garages, or paying for hotel valet parking. I guess I'm just used to a hotel parking garage or lot of some sort with permitted or validated parking. On the plus side, the valet rate I was charged was a flat $24 for the entire stay. Not terrible. I didn't go in and out, just walked where I needed to go for the most part. Second...The staff. For the most part they were friendly, but I arrived in the very early AM and the night attendant almost seemed like they would rather not deal with checking me in (sorry--our system is in the middle of an update...You're going to have to wait 15 minutes before I can check you in). Third...Overall condition of the property. Not bad, but definitely shows signs of wear and tear and could use a good refresh. Fourth...The room. It was a nice enough room, but was equipped as an accessible room with an adjoining room, neither of which I had asked for. The bench in the shower could not be completely moved out of the way, leaving the only options to either fold it down and use it or deal with it leaning out from the wall slightly. A clip to keep it folded against the wall would have been helpful. Finally...Noise. It should have tipped me off when one of the amenities in the bathroom was a set of earplugs. I was given no warning about this. Things were quiet...at first...until sirens started blaring overnight at street level down below. I was clear up on the 6th floor and could still hear them. The last night I was there (remember the adjoining room I mentioned) the group in the adjoining room was either very loud, or this set of adjoining doors had the worst noise isolation characteristics in the world. Probably a combination of both. I finally had to call the front desk and ask them to send someone up. I hate to be "that guy" but this Hampton really let me down overall.
Great room - good breakfast, although when we were there, so was everyone else. The staff had trouble keeping up with the crowd. I like a firm mattress - it was ot
It was a nice place close to where I need to be cost of room was good also was the breakfast Wish the room had a frig to keep the food I got at the West side market cold. That's the only that was missing
The mattress and pillows were very comfortable. The staff was very helpful and friendly. Ice only on even floors
Great location. Nice breakfast. Comfortable room. No easy access to evening meals. Price of daily parking.
The cleanliness of the entire hotel as well as my room. Breakfast was a plus! The frown on the front desk lady, she wasn't nice at all. The night one
We regularly stay at Hampton's so are very familiar with them. This one was perfect for visiting the Rock Hall and Progressive Field. Everything was expected for a typical Hampton Inn. The breakfast was probably the worst part. They didn't seem to keep the food stocked up so there was scraps left both mornings that we ate there. Our room only had 2 towels, which I found strange, usually there are 4. I had to ask for a 3rd for the 2nd morning. We didn't bother having maid service because they didn't show up until 3pm and by that time we had been out and back and were relaxing for a bit. Valet parking was good but it does cost $20 per night.
Location. Cleanliness. Comfortable bedding. Found room very quiet even being next to a young family. Easy and efficient air conditioning. Overall a good place to stay. Did not make up room second day during my stay. Returned to room late afternoon to find no clean towels when we wanted to shower. Front desk said they were behind on laundry and they would run towels up as soon as they could. It was not long after that towels arrived, but to be 5pm and not have made up rooms with fresh towels falls below expectation. Shortly after towels arrived, we were asked if we wanted room service. Late in the evening to be offering, but at least they were checking still.
Location very good close to everything that walking distance ? very nice hotel the stay in and the breakfast are very good ,I will stay here again when I come back in Ohio.best place to stay in Cleveland.
Recently opened after multi million dollar historical restoration...beautifully done well appointed and great central downtown location. Although not crowded during my stay I would imagine the hallways will become very noisy due to the beautifully restored marble floor and half wall wainscot.
Loved the whole feel of the retrofitted space! Extraordinarily comfortable, great safety features, and amazing location.
Overall clean, good breakfast. Wifi worked well. Room was modern, but the bed was soft. Had complimentary fridge and microwave which was nice. Would have loved this hotel if traveling for work, but not really the best set-up for a family with a baby. Drunk person wandering around front of hotel when we went to check-in at 8pm on a Friday. Had to carry our infant through group of smokers that congregate at the front door (gross.) Nobody manning the front desk, had to find someone to check us in. Only offer valet parking option. The free "crib" provided was just a pack and play, not really good for sleeping baby (or easy to clean!) and overall the hotel was on the noisier side. Also no bathtub in the room for bathing kids.
Comfortable and easy
Had booked this room months in advance. Called the week of our stay to confirm our reservation and notify them we would be a late check in. At check in they no longer had a room for us, and sent us to another hotel nearby where we were given a king bed for multiple people. The room was really expensive, and we ended up getting something less than satisfactory.
Close proximity to every major item in downtown Cleveland. Easy walk to the Browns stadium. This Sunday morning breakfast buffet continue to run out of food. You would be waiting in line and get up where the food is and trays would all be empty
Just very expensive for less than 24 hours in the hotel and it cost me over $300 for the room and the valet parking was $25 per day which totaled $50, to park my car for 27 hours. Arrived at 11:30 am left the next day at 2:30 pm.
Check in and check out were fast. Everything was clean. They make staying there hassle free.
We spoke to 3 different people on the phone and they were all rude and unhelpful to the point that we cancelled our stay and stayed at the doubletree where EVERYONE we spoke with was helpful and the request for double beds specifically which was the simple request we had was met with a no problem and see you soon. The 3 Marriott women were very rude and said it wasn't their job. Stay at the Doubletree they are friendly and give you delicious cookies!!!
Fabulous modern room with wonderful upgrades, very relaxing comfortable bed. Room was quiet and like an oasis. Views of downtown Cleveland all around. Incredible picture windows on entire wall. The room was just unbelievable! A bit small. The shower and bathroom so open and in the middle of the room felt a bit awkward but it was okay for a short stay.
Location, rooftop bar, valet parking no complaints
The location to everything downtown. Walked to many locations. The wood floors in my room. Friendlies of the staff, very helpful! The smells of the building. Old building wit a slight sewer smell. No fan in the bathroom. Had another light in the ceiling but couldn't figure out how to turn it on.
Our room was the cheapest, on the 8th floor, sounds high but the lobby is on the 6th and the 7th is meeting rooms and lounge / restaurant. We could hear lounge music at night while in the bathroom / tub but it wasn't terrible in the sleeping area. What impressed me most is that our room already had the crib set up - a real crib (small size but not a pack-n-play) and they had included for the first night anyway baby shampoo and outlet covers - it was so thoughtful. She loved walking to and fro around the room and looking out the window at the cars below. There was a mini bar but I would have preferred just a standard mini fridge so that we could keep our water and apple juice cool without worrying about my daughter getting into the alcohol. The valets were very nice if a bit pushy - we ended up street parking because our car is not very expensive and Cleveland parking is free on weekends rather than pay $*each time we come or go from the hotel. The hotel provides a map to go jogging and water bottles when you return - a nice idea and the hotel is attached to the same mall as the Marriott Renaissance which has a nice lobby fountain. I asked the front desk for a map of how to get to the botanical gardens and instead she printed off a mapquest directions with no map - we followed them but they were not right - a street did not exist and we would have been better off just driving down Euclid and watching for signs to the garden to get to the wedding rehearsal on time. The shoeshine was nice.
Our check-in was fine. Upon arrival to the room it was uneventful which is less than what I would expect from the Ritz. My wife and I live just outside of Cleveland and I wanted to pamper her with an impeccable stay at the Ritz and all the ammenities and services which are to accompany a stay at the Ritz. Upon returning to our room, we opened the refrigerator to poor a Grey Goose mixed drink only to find that the seemingly sealed bottle was previously consumed and filled with water. After calling room service, rather than a sentiment of surprise and apology, found this to be routine and simply offered a replacement. For starters, I am amazed that anyone would do this. I am also concerned of the source of the replacement water. I cringe when I think that at the Ritz, I consumed an unknown substance which could have been toilet water for all I know. After 30 minutes, there was no promised call from the server and no replacement bottles of Grey Goose. I called again and he assured me I would receive a phone call. Clearly the Ritz understaffed even though they charged me rate which gave no indication of limited staff and service. The server was great, simply unable to service the entire hotel solo. Fast forward-I am home now to find that my one night stay has been billed to my credit card atleast 4 times on separate days! Of course accounting is closed and no one else is cross-trained to correct over the weekend. I had to cancel my credit card to prevent over $1000 being charged to my card without authorization (I believe that's fraud).
Stayed two nights in July 2013. Very clean rooms. Accessible location. Tower City mall is at connected and you don't have to go outside to get to the Horseshoe casino. Nice facility and the staff was very warm and friendly. Will make this my Cleveland hotel of choice when I am in town. I've stayed in major hotels across the USA for many years and this is at the top of my list for excellence. You get what you pay for.
It was very clean abd the staff were very friendly.
Staff for sure, location was clutch and breakfast, yeah I want to stay Swimming pool would have been the only thing
Good hotel that is located downtown. Different from normal hotel, a mix of old with new. The location is great, everything is within walking distance, Tower City, the Q, Progressive Field and numerous bars and restaurants. Rooms are newly updated and the hotel itself is under renovation. Try to request a room across the arcade, you get an interesting walk through the top of the arcade as you find your room. Great hotel, with a cool, architecture location. The staff was perfect as well; doing anything to help. Currently under construction, but they are updating so I'm sure it will look great once they are done.