Columbus SUV Rentals

Cons: We asked for 12 passenger they gave us 15 we had to remove seats for luggage. The vents in the back didn’t work so the driver had to freeze for passengers to be comfortable. There was no plugs of any type other than the dash.

Cons: Car had been smoked in The odor became overwhelming during the rental

Cons: Have an attendant on hand. It SHOULD NEVER BE THE CUSTOMERS RESPONSIBILITY TO FIND THE VEHICLE

Cons: The staff refused to rent me a car. My license expired last month because I turned 25. I am unable to renew it because of the corona virus. Prior to renting the car I called the Ohio BMV and double checked with them. The let me know that because of the pandemic everybody’s licenses and registrations that expired since March were automatically extended until December 31, 2020. They assured me I’d have no issue using my ID to do anything including renting a car and buying alcohol. I double checked the BMV website and on the front page it confirms that everything is automatically extended until the end of the year. The woman at the counter said she couldn’t rent me a car because they already did a one time extension for me for having an expired license. I don’t know what she was talking about because I’ve only ever rented a car one other time and that was in July. My license expired August 4 so when I rented the car in July no special extension would have been made for me. I explained this to her and then she said it’s their policy that they can only rent a car to a person with an expired license if it had expired during the pandemic. And according to her it is no longer a pandemic. Clearly we are still in a worldwide pandemic so that makes absolutely no sense. I tried to explain that the law in Ohio extended all ID/registration until the end of the year because we are in fact still in a pandemic. She then brings her manager out and her manager says it is illegal to rent me a car with an expired license. I tell her I understand but I do not have an expired license since the expiration date was extended. She suggests to me I try to renew online and says if I’m able to do that I could show her that and see if that was sufficient enough to prove I don’t have an expired license. Obviously you cannot receive a driver’s license online so I was unable to do that. I’m really disappointed in the entire experience and also the fact that Alamo thinks that the pandemic has magically disappeared when in fact it’s worse now than it was before. Still not sure what “one time extension” was mentioned to me either. Truly a waste of my morning.

Cons: Drop off was cumbersome. No one in the garage to check you in. Filled the tank up before returning but the gas gauge didn’t move. Check engine light came on about 20 miles from Huntsville.

Cons: Less expensive would be appreciated

Cons: Local hours were changed due to covid and the counter was closed upon my arrival. This left me stranded at 930pm with no car.

Cons: Car was dirty/wheels misaligned. As stated, car delivered had wrong mileage and did not have a full tank of gas. Just glad I took a picture of the fuel gauge before departure. Long wait for pickup. Drop off was only positive experience.

Cons: Having the car available where I landed

Cons: The windshield was not clean. Had smears on it

Cons: They could work as a single unit. It seemed like I was dealing with two separate companies.

Cons: Had to check at three different rental car checkpoints before finding someone with the Enterprise group that could give us our rental car. Person who got our car wasn’t wearing a Covid-19 mask over her nose, and I had to touch the computer to finish. Lastly, the Ford we rented had a terrible navigation and audio interface, both of which were dangerous to use.

Cons: Nothing

Cons: If they had paid more attention to what I was reserving to rent and had it available as they said it would be

Cons: They could have my car cleaned before I head to pick it up. They make me wait for 20 minutes until they cleaned inside and outside. At the end, they just perform a very quick and light clean on the outside and inside. A very bad impresión.

Cons: I felt that they should have clearly explained their return method (or at least mentioned it).

Cons: I keep telling you that cancelled it and I never got to rent a car and can’t get refunded because you guys aren’t human.

Cons: Satisfied customer.

Cons: I missed my scheduled meeting because of you guys. After I drove 30 miles, I see the maintenance required sign. I had to drive from Columbus(OH) to Providence(RI). Called the customer, to report and they said another car will be ready at Cleveland airport. But they refused for an exchange. After wasting 2-3 hours - explaining about the situation, I had to reserve another car at Cleveland and take it from there on .

Cons: Wash car

Cons: They wouldn't accept debit cards just credit cards. Would have liked to have known this before I drove all the way to the airport. Not gonna be a slave to the credit card companies to rent a car. You deserve to have them stolen.

Cons: Have insurance policy collected prior to arrival would be great. I could not find mine and it was frustrating. It was my fault thinking it would be ok to just use company insurance.

Cons: Communications between dollar rental and carrentals.com, through who I made my reservation. More punctual and professional help both at the counter in person as well as online is needed.

Cons: They could make provisions for early evening pickup. Ie 6 pm

Cons: We made a “reservation” for a Suburban. When we got there all they had left was a little 4 door car. We have 7 people in our family so that wouldn’t work. The man working was nice enough, but he told us when you reserve with a lower cost rental company it’s hit or miss. Sometimes you get what you want, and sometimes you don’t. He showed us a long list of people he had to call to tell them they didn’t have any cars available. I would not recommend renting from Dollar because there NO GUARANTEE that you’ll get what you reserve, or any car for that matter!

Cons: They should have notified us that they close at 2pm and that, they would not be able to rent us a car. Their sign says go upstairs to the 2nd floor and someone will help you. Then upstairs it says we close at 2pm. So we had to pay double what our original reservation was and book with Hertz there on the spot.

Cons: I booked a car at 7 pm. I reached at 7:30pm. Noone was there .

Cons: not going through priceline

Cons: Car smelled and was not the one I signed up for

Cons: Pick up was a little strange when adding a second driver. A little surprised that fee was $13,50 per day for another driver. My most recent experience prior to this rental was with Alamo who allowed the second driver at no additional cost.

Cons: Add more support staff at Columbus International Airport to assist customers.

Cons: Nothing.. it was perfect!

Cons: Line at desk to check car out

Cons: nothing

Cons: There was no refund on the rental, even though the charge was fraudulent. It caused me to have to manage the situation with my bank.

Cons: The Thrifty location was farthest from terminal. The staff was occupied with one customer. The wait was long. The attendant did not know how to open the back of SUV. Therebwas no one there when the car was returned---not a single person and they were aware fo when I was returning. Thrify is cheap for a reason!

Cons: If I would hv got my car. Putting my money back in my account. Trying to get them back on the phone.

Cons: I never got the rental. I got to the airport and they stated I needed a major credit card. I canceled the rental car and You still kept my money. I want that taken off my debit card asap

Cons: They could have been more helpful. I was $10.00 short on a hidden deposit I was unaware of until my arrival. Therefore I had to call my grandmother so she could come use her card. Since it was a different card they charged me an extra 50 dollars because she was a driver. Obviously she wasn't a driver she was just helping me out. They didnt care about the dilemma and made no attempt to help me out. The process that should have been 5 mins took an extra hour l after already being on the plane for 8 hours. The staff was unfriendly and unhelpful through the whole process.

Cons: The type of car i got was a compact suv not mid size like i chose . I ended up trading for a car instead. The price was crazy plus i got charged an extra $120 for being 24

Cons: The car I was given had a corroded battery. I left the airport and once I got to the next destination, the car died. I was on a time schedule and could not wait there for AAA so I had to Uber to my destination that was an hour away. Costing me over $120. Then when I Uber we back to the vehicle, I had to wait for AAA at 11 pm by myself in the cold. Then I had to take the car back to the rental and get a new car. Extremely inconvenient as I was in town for my grandmothers funeral and was almost late. Why was the battery not part of the vehicle inspection?!? The corrosion was leaking all over the battery. If someone had just lifted up the hood they would have seen it.

Cons: All was well.

Cons: The car had a bad smell where you could tell previous driver had probably smoked in it. The dash was dirty. I had to clean it with disinfectant wipes and spray the entire car down with Lysol.

Cons: Allow people to push back a pick up or drop off date.

Cons: The van smelled like smoke.

Cons: Long wait lines, charged an unexpected fee. I will not be using budget in the future.

Cons: Pickup and drop off took way too long because there was only 1 person behind the counter. Car was clean, no issues there, but it was expensive overall with poor service due to staffing.

Cons: Giving me the sized car I reserved. Bigger car than I reserved

Cons: Slow line at pickup. A Subaru is NOT an SUV which is what I paid for.

Cons: Check the inside of vehicle for loose trash. Only a couple pieces of wrapped candy were in the back seat that needed disposed of.

Cons: The cost was higher than would have liked for the 1 day but, miles I didn't put on my personal car.

Cons: Parking in lot is terrible. They share a lot with a car dealer and there is barely enough room to drive through lot. Almost zero parking when we picked up. Car was not clean - both inside and outside, but we were stuck with the choice. Soon as I drove off the lot, the sensor said there was a flat tire. Sure enough the rear driver tire had a nail in it! Again, we had to have the car and returning it wasn't really an option. Tire Discounters fixed for free. When we returned, it was two hours after they were said to be open, but I still had to wait 45 minutes for someone to show up and unlock the place. When checking out, the guy just printed out the bill and gave it to me without going over it. I stayed until he did. I also tried calling customer service while waiting and the automated answering wasn't helpful at all. All in all, the customer service is not good and I've had better, cleaner rental vehicles elsewhere.

Cons: The car hand not been cleaned and Avis had one person working the counter and he had to also go get the cars. It took 1 hour and 50 minutes to get my car!!!!!! Unacceptable.

Cons: It took a long time to pick up the car (40 minutes) even though there was only one person in front of me in line. The cars weren't ready. I had absolutely no choice, and the car was not what I had ordered. It was really flashy--something I did not want at all as a woman travelling alone.

Cons: Directions into the rental car pickup/dropoff locations in the airport. It was a little confusing and took us a while for figure out

Cons: Billled me $50 extra for fuel (I returned it full) and added insurance that I did not buy with the reservation. avis removed fuel charge but only 1/2 of the insurance charge after I complained. Not renting from again

Cons: I didn’t like that they ended up not even having a car for me that I reserved 3 days in advance. Terrible service. I will never rent a car from Avis again!!! Their solution was for me to do a round trip rental when I needed a one way. Obviously that was not going to work for me.

Cons: Nothing

Cons: Terrible! Avis sales person at the counter kept trying to sell me things and get me to upgrade for big $ when I was checking in. Wouldn't honor my Preferred status. The car was cheap, dirty, and wouldn't start on occasion. Customer service at Avis was terrible. Never did assist when I tried to fix the problems while enroute to my destination. Maybe that's their new sales technique if you just go with a standard car rather than allowing them to "up" your rental agreement at check-in.

Cons: The price was $391 at the rental counter. The price on Kayak was $152. The rep corrected it. Still waiting for the charge to post to my credit card so I can verify the correct price was charged.

Cons: its getting pricey to rent a car

Cons: At least give a customer discount if they waited couple hours . Oh also , car condition was poor . Looks like they didn’t do an alignment in while and brakes were making a wired sound .

Cons: Poorest management and the stuff needs more training

Cons: I reserved a Tahoe or equivalent but they gave me a Tacome truck with less space. The wait to check in and get vehicle was over an hour wait. The truck was dirty: the previous user had a dog in it and there was hair everywhere. The window have finger smudges on all of them and there was fish scales in the tail bed. I was definitely a lack luster experience.

Cons: The car absolutely reeked of cigarette smoke. When choosing the SUV, I had only a few options, and I entered two different ones, both reeking. I just had to choose one and go with it, clearly keeping the windows down during all three days (despite the heatwave). The smell did not go away!

Cons: Smoky car! Gross.

Cons: Really all went smoothly-nothing to complain about.

Cons: The car did have an odor on the inside that was not enjoyable. I understand they check them quickly and probably would not notice it at that time.

Cons: Clean the vehicle- we found golf tees and smelly food wrappers in the trunk area and under a seat. There were two agents working the counter for 3 different companies, NO AIR and no less than 16 people waiting for their turn.

Cons: It was extremely difficult to find the Payless pick up counter. There was no signage for Payless indicating where I should go. I had to ask a family member to do some research while I wandered around. She discovered that Avis bought Budget and Payless so I went to the Avis/Budget counter. There was a small Payless sign behind the Budget counter. Definitely frustrating.

Cons: There was a 2.5 hour wait to pick up my car

Cons: I specifically requested a mini-van and reserved it nearly a week in advance (i.e. Grand Caravan, Odyssey) because we needed the space for a long trip with several people. When I went to pick up my vehicle I was told Payless had "oversold" their mini-vans and didn't have any left and my only other option was a Pathfinder which wouldn't work. So, I cancelled my reservation and gave my business to another rental car company.

Cons: Rental agency overbooked and didn’t have enough cars. Had to wait for a few hours to get a car.