Reviews for Economy Rent a Car in Fort Lauderdale
- All reviews 100%
Based on 45 reviews
Nov 28 2016
Cons: Customer service terrible on pickup, OK on dropoff. very inconvenient not having location at airport. Too many hidden costs.
Nov 24 2016
Pros: Price was low until you find that you must have proof of being insured and then you find you cannot go out of state with this car.
Cons: Did not say up front that it is instate only and many hidden charges that are in the fine print. Never again.
Nov 23 2016
They will charge extra
Cons: They insisted that I take additional coverage that was not needed. I will never rent from them again.
Nov 21 2016
Pros: Great service
Cons: Bad spot to pick and drop off.I bought insurance through my web rental. The fellow at the desk said I had no collision and had to buy their insurance. I was in a hurry so I said fine. I found in my insurance policy from you that I did. When I got back the insurance from Economy was refunded, however your agent(Economy) should know this in advance.
Nov 16 2016
Pros: The car was nice but...
Cons: We got to the airport and had to take a bus to the shuttle that took us there. Once we got there we were told that we needed to provide our own insurance and needed a copy of the insurance card. We live in NJ and traveled to Florida. When we reserved the car there was no mention of this. Luckily my dad was home and was able to email a picture of the insurance. This seemed fishy to me because when we rent a car from anywhere else they never ask is for our insurance. Then there is a fee for using your own insurance and a fee for the ez pass that you need to be able to get from the rental place to the place we were staying. We were told that we could not pay cash tolls because Florida had gotten rid of them but we saw people paying them. That was an extra $10 a day. No gps was included in the cost. They put a $200 hold on my credit card which I still have not gotten back yet. the price quoted online and the price we paid were completely different and on top of it all they wanted to give us a compact car when we booked an suv. We refused it and showed them the email confirmation stating that we booked one and they did not want to give it to us because the price was for the car. We refused to leave without it so eventually they gave it to us. The employees were very unpleasant and rude. I will be telling all my friends and family never to rent with them.
Nov 8 2016
Pros: Price was extraordinarily reasonable and the car new with 400 miles...access to offsite location and speed of pickup and drop off A+++
Cons: Restrictions and penalties that I assume are Floridas for which roads and lanes you can drive for fear of huge penalties...if true, Florida must be the most backward/non tech state in the country!! Red tape regarding needing an insurance card to waive coverage...supposedly a new state of Florida requirement.
Nov 7 2016
rental car listed on kayak is atotal rip off
Pros: Nothing about this rental agency called Economy Rent a caar
Cons: The price quoted on the internet for this agency was 137.02 and we left there with about 125 dollar more in added fees ie sunpass, insurance, etc. Never had to show our declaration for for proof of insurance evere before but they required it and wanted to charge the 12 per day insurance fee!!They will never answer their phone and keep you on hold and our very rude! NEVER USE THIS RENTAL CAR AGENCY THEY ARE A RIPOFF, INCONSIDERATE, AND DONT CARE IF THEY ARE OR NOT ALOT OF HIDDEN FEES --BE CAREFUL ON THE PHONE FOR ABOUT 20 MINUTES WAITING FOR THE MANAGER JERRY LISTENING TO THEIR AWFUL MUSIC THEY SHOULD BE REPORTED TO THE BETTER BUSINESS BUREAU
Oct 26 2016
Surprised by additional charge.
Pros: Friendly and timely pickup and dropoff
Cons: Extra charge above what the final charge waa on Kayak. Ww uaed our own insurance and the chargws ovee $3 per day for ua to do that. That charge would have inpacted my choice of companiea. not sure i will use Kayak again as the final advertised charge is not final. same goes for priceline.
Oct 21 2016
They charged me more than my confirmed amount
Pros: Car was new
Cons: Overcharged. Had to wait too long for shuttle in both directions.
Oct 17 2016
Cons: My reservation was not held and no call was made to inquire if I was coming. My flight was delayed and then to go OFF SITE to be told your reservation was not honored......and then I had to wait in line for 8 different car rental places before finally finding a car for triple my budget. Economy Rental cost me $200 that I didn't have and 3 hours of my trip. I expect resolution please
Oct 15 2016
Cons: I had a super horrible experience with this company. They have 56 one star reviews on yelp. That should tell you something. The manager constantly interupted me and their customer service was terrible. Awful awful awful!!
Oct 15 2016
Great advertising BAIT and TACKLE price.....
Pros: They give you a GREAT WELCOMING SERVICE. BE CAREFUL/ THERE IS A CATCH TO ALL THAT.....
Cons: MUST READ: BE CAREFULL....... / THEIR CATCH IS: MUST READ: BE CAREFULL....... / THEIR CATCH IS: MUST READ: BE CAREFULL....... / THEIR CATCH IS: When you reserve online, they make you purchase a 3rd party vehicle insurance and give you a great daily rate ($8.99). When you arrive at their rental agency, they tell you that they do not accept 3rd party car insurance and that you need to cancel and start a new reservation. BE CAREFULL....... / THEIR CATCH IS: that when you cancel, their daily rate sky rockets to above $27.99 per day. THEY DO NOT TELL /OR MENTION IT TO YOU, they don't tell you that when you cancel, You start another RESERVATION thinking that you are still getting a great $8.99 rate, but realistically you are in the high $20's now. THEY KNOW YOU HAVE NO CHOICE. (because you just want to get GET IN / GET OUT..... You AGREE to their new rate.... HORRIBLE CATCH... ONCE YOU ACCEPT THEY GOT YOU..... BE CAREFULL....... / THEIR CATCH IS: BE CAREFULL....... / THEIR CATCH IS: BE CAREFULL....... / THEIR CATCH IS:
Oct 14 2016
Pros: The pick-up/drop-off people.
Cons: The "handling charge" for using my own insurance. It feels improper.
Oct 13 2016
Cons: They did not want to honor the price we paid thru kayak. They suck
Oct 13 2016
Pros: Due to hurricane Matthew we came in a day late and economy honored our reservation and rate. Appreciate your understanding. Customer service was good and car was nice.
Cons: I ran out of gas on the highway and cud not get assistance because the VIN number was not on the contract. That should be added if it's such a vital piece of information.
Oct 12 2016
Sow going to get going
Pros: NIce car
Cons: Difficult to get to rental location with lots of luggage.Took a cab ($20). They wanted copy of my insurance coverage - had to have agency fax to them. Gave us the car without the key fob - had to travel back for it. All in all, quite along process to get the car and be on our way.
Oct 9 2016
Changing buses to different bus with lots of lugga
Cons: No directions provided to return car, got lost for 30 mins Not everyone has an apt to get around Provide directions on 1/2 sheet of paper
Oct 9 2016
Pros: never economy rent a car for me
Oct 8 2016
Cons: Charged 30 dollar cancellation despite the fact I wasn't took they didn't take debit cards until we arrived. When you call you get the info that some locations do not take them but because we booked online we were clueless.
Oct 5 2016
Avoid Them Like The Plague
Cons: This is another one if th I se companies that adds extra charges that you won't know about until you're at the counter. They take $1000 deposit. Everyone there is RUDE. Don't get fooled by their low prices. You'll end up paying more in the long run.
Oct 3 2016
Pros: Staff pleasant. Pickup and return to airport was done with short wait. Car was new with only few thousand miles. Be absolutely sure to walk entire car including top looking for any scratches, dents, or issues inside car take your time making sure it is marked down on paper work and get a photo copy. Be sure you have good light if picking up at night. They inspect very close on return which is fair as long as you do your diligence to inspect before you take the car, this goes for all car rental companies. Be sure to have your car insurance declaration page with you. I would rent from them again
Cons: They should help you inspect as critically when you pickup as return the car, however no companies do. It is your own responsibility to inspect and mark every ding, chip, and scratch no matter how small.
Sep 30 2016
Cons: The price was different it was $20 more then what I agreed to online
Sep 27 2016
Pros: The car was clean, and ran well. No problems there.
Cons: When I got to the rental counter, I was told I needed proof of auto insurance. I had to call my husband, who then went to our insurance company and had the proof faxed. In addition to that I had to put down a 2 thousand dollar deposit before getting the car. I have rented cars before and never had this hassle. I won't go back.
Sep 25 2016
Cons: I was given the wrong car and it wasn't very comfortable
Sep 24 2016
Pros: 1 Car was newer 2 Car was clean
Cons: 1 Long wait in lines at the counter. 2 Having to furnish insurance info and having the insurance deductible charged to my credit card with the promise of a credit when car is returned unharmed 3 Tried to included additional charges for "taking care of speaking to the insurance companies if you are in an accident". 4 Did not want to honor my quoted rate 5 Not close to the airport 6 Shady business practices
Sep 23 2016
Pros: Fabulous customer service
Sep 18 2016
Pros: Poor comminication. Major inconvenience. Website said free unlimited mileage, got to the counter only to find out that there's fine print to consider. Y have two totally different messages on the same site?! Economy does NOT offer free unlimited mileage, ignore the kayak site. Ended up having to leave and find another company...like I said, major inconvenience
Cons: After all that, my card was charged 30.00 due to the misunderstanding which ended in a cancellation
Sep 18 2016
DON'tT RENT HERE!
Cons: They are scammers! My total price went up when I got to the rental place and customer service was horrible. I refused their insurance coverage because I have my own insurance and they insisted for me to show them everything and email them right away. I was having problem accessing my policy on my phone and they were so impatient trying to force me to buy their insurance. Overall, everything was bad with this rental company. They set their price low online to get you and try to scam you with extra deposit and other charges! Go to a more well-known place and pay a higher price for a rental! Don't rent here!
Sep 14 2016
Pros: Nice car; customer service good
Cons: The location was far from the Airport - lots of hassle and waiting to get busses to go there
Sep 11 2016
Pros: Brand new car and couldn't beat the price.
Cons: Off airport car rentals in Ft Lauderdale isn't the best. This one dropped us back off at arrivals instead of departures so be sure you're running ahead of schedule and not behind.
Sep 7 2016
Pros: Car was new and good gas mileage.
Cons: Car made strange noises when driving on the highway, like the tires rubbing against the car itself or maybe air coming in thru doors really loud.., I'm not sure. This was communicated to rental location and their only solution was to bring it back. I was informed that location was not available in Naples, FL to switch it. Rental car agency address was wrong on paperwork, which made waste time and put me in a time constraint. When I called agency to obtain zip code, agent didn't know it. He tried to transfer my call and instead call was disconnected. At this point frustration is at the highest level. I finally was able to get address from another agent and returned car.
Sep 7 2016
Cons: I got this car because it was the cheapest. I reserved it. When I went in, they added almost $30 in fees. I have never had a car rental company do this before. When I told them that this wasn't right and they shouldn't advertise low prices if they are going to charge more, they told me that I didn't have to rent the car. Meanwhile, at the same time this was going on, the owner was arguing with another customer and being condescending when he was inquiring why they were charging him $300 more than quoted when he originally rented the car. I was so disgusted with this company. I will never rent from them again under any circumstances. Rent at your own risk.
Sep 6 2016
Pros: Nothing whatsoever.
Cons: I scheduled my pick-up time for 9:30 PM. When I arrived, our flight has been delayed a bit so I decided to call and make sure they were still open before we took the shuttle away from the airport and all other car rental shops: it was 10:12 PM. The email I received stated that Economy was open until 10 PM. When I called, I stated my dilemma and asked if they would still allow me to come pick up my car. The man on the other end of the phone said, "They close at 8 PM." How convenient that I STATED in my RESERVATION that I would pick up my car at 9:30 PM and the company KNEW they would not even be open at that time but I never received any notification. Horrible, horrible.The man on the phone informed me that because I never picked up the car before they closed that my reservation had been automatically cancelled. No one notified me of anything.
Aug 31 2016
They cancelled my reservation bc my flight was lat
Pros: Have called but i was stuck on a plane and couldnt call. I think it was terrible that they cancelled my car while i was stuck on an airplane and rhen was told "tough you should have called". They said they had no other xars
Cons: Will never use economy in the future