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10.0
Very professional. Received free upgradeReviewed Dec 25 2022
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8.0
Not clear at time of reservation that pick up in Fort Lauderdale was off airport and a taxi ride to the agency at my own expense was needed Otherwise staff was excellent and pickup and drop off process was efficientReviewed Nov 7 2022
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4.0
I was charged for insurance even after declining. I was also charged for 2 days even though I took the car for 1 amd have yet to get that resolved.Reviewed Oct 30 2022
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10.0
RASReviewed Oct 22 2022
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10.0
There was a glitch in the reservation and took me over an hour to fix it. This was mostly Kayak's problem and likely will not ever use Kayak again.Reviewed Sep 23 2022
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10.0
Perfect experience. No complaints.Reviewed Aug 23 2022
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2.0
Be aware ! Reserved and paid online for Grand Chrokee or similar for 1 week …. Did not have any car of that type….. So offered me a convertible and had to pay extra 250$ extra … called the manager and He offered me a pick up instead for same extra fees ( 250$ ) Dropped off the car the day after …. Following day ; received 2 emails saying couple scratch and graffiti on the car ( they wanted more money ) Lucky me I took 2 videos before getting in the cat After 5 days …. Still waiting for refund for the remaining of 5 days Im 57 years old … renting cars couples times per year Worst experience everReviewed Aug 7 2022
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2.0
Car was delivered with cigarette smoke and technical issues. This is after waiting for an hour and a half for a car (as apparently there was no car as per our reservation - and we were offered an alternative)Reviewed Jul 25 2022
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10.0
Better then the othersReviewed Jul 10 2022
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2.0
So bad that i would not recommend even my worst enemy!!Reviewed Jun 30 2022
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10.0
Staff was great. Process was quick and even given an upgrade! I will definitely book again when needed.Reviewed Jun 26 2022
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2.0
They did not have the car. Spent hours at airport. Will not use kayak. Should have contacted rental car company direct. They said kayak did not have accurate information.Reviewed Jun 25 2022
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