Reviews for Sixt in Fort Lauderdale
- All reviews 100%
7.3/10 Good
Based on 114 reviews
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7.1
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7.0
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6.4
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6.5
Recent reviews
Most recent
10.0 Excellent
Convertible
Sep 12 2017
Great experience
Pros: Nice cars and friendly staff
Cons: Nothing
6.8 Good
Minivan
Aug 17 2017
Pros: Taking 2 buses to get to airport after dropping off vehicle
Cons: Taking 2 buses after disembarking plane
9.6 Excellent
Full-size
Jul 29 2017
Pros: great prices, nice cars. this was my 4th rental with SIXT without issues and upgraded every time to nicer premium cars with included navigation in the cars without extra charge..
Cons: 1. sometimes you wait a long time to get checked in for pickup
2. BEFORE YOU LEAVE THE LOT INSPECT YOUR RENTAL CAR FOR SCRATCHES AND DINGS AND MAKE SURE ALL OF THEM ARE LISTED ON YOU CONTRACT... IF SOME ARENT CALL SOMEONE OVER TO TAKE PICTURES AND ADD THEM TO YOUR CONTRACT OR ELSE YOU WILL BE RESPONSIBLE FOR DAMAGES
2a. IF YOU THINK THERE IS SOMETHING WRONG WITH YOUR CAR GO BACK TO THE COUNTER ... DO NOT LEAVE THE LOT WITHOUT FIXING THE PROBLEM OR YOU WILL BE RESPONSIBLE
2b. TAKE PICTURES OF THE CAR BEFORE YOU LEAVE THE LOT IF YOU THINK SIXT HASN'T REPRESENTED THE DAMAGES PROPERLY ON YOUR CONTRACT.. DO NOT ACCEPT VERBAL APPROVAL...ALL DAMAGES MUST BE LISTED ON THE CONTRACT BEFORE YOU LEAVE THEIR LOT.
3. Don't bother with their insurances, too expensive.... use YOUR insurance but make sure you're covered for rentals
4. HAVE PATIENCE waiting for the SIXT bus at stop 7 to pick you up and take you to their lot off airport.
10.0 Excellent
Full-size
Jul 24 2017
Pros: Fast service and very fast shuttle.
5.2 Okay
Minivan
Jun 27 2017
Cons: Lack of flexibility and willingness to honor our agreement (price) despite last-minute, unpredictable changes in our travel situation. Lots of phrases used by management such as, "our hands are tied" and "it is our policy". Unwillingness to acknowledge that their policy was unfair and price-gouging.
5.2 Okay
Standard
Jun 25 2017
Cons: Luxury SUV was a low option Range Rover model, not comparable to Mercedes ,vehicle was due for service, adding 2bd driver was very expensively, service was good
2.0 Mediocre
SUV
Jun 15 2017
Cons: Service was very bad
5.2 Okay
Minivan
Jun 11 2017
Charged $25 for 1 mile in gas to get from gas station to Sixt
Cons: Returned it full, attendant said I was good, Gas meter needle was on the full mark, charged me $25 dollars for the 1 mile it took from gas station to get to Sixt.
8.4 Excellent
Minivan
May 24 2017
New to Sixt
Pros: Price, availability
Cons: Confusion over location and price. Hard sell on insurance add on and when I turned down all three options, the Sixt employee demanded that she get my car insurance policy number and agent.
8.8 Excellent
Minivan
May 24 2017
Pros: Cheap rental (comparatively to major renters) and staff was nice. Van was clean, comfortable and ran well with no issues over 1,500+ mile road trip journey.
Cons: Wasn't easiest location to get to, kind of out of the way. They were busy, so had to wait a little longer than I wanted to check in and pick up the vehicle. I was charged $35 for an extra day for being 9 minutes late - since the car was entered as being returned at 11:09 pm, when in fact I dropped it off and handed over the keys at 10:25pm (it had to be back by 11 pm latest). They must have had some delays in Returning Vehicles, but that's not my problem - the car was back within the rental agreement time frame and grace period.
5.2 Okay
Van
May 16 2017
Pros: Shuttle really good service
Cons: The insurance fee isn't written anywhere .... what a scam !
8.0 Excellent
Standard
May 3 2017
Not bad but...
Pros: Friendly staff, didn't have the car I rented but got a discount for the inconvinience, the process was fast and smooth since I booked everything online only confirmed my info same cc and valid driver license.
Cons: Even though I returned my car full I still got charged $30 for fueling I emailed them and this is what I got
According to the check-in sheet on file the fuel tank level upon return was 8/8 based on the fuel gauge.
Allow me to provide a short explanation; with many vehicle models, the fuel gauge only moves after a number of miles driven. Therefore, a few more gallons of fuel can be put into the tank even if the level indicated 8/8.
3.6 Mediocre
Convertible
Apr 29 2017
Not the car we confirmed
Cons: We called to confirm we could get a convertible for our road trip down the keys. They said yes. We got there and they said they didn't have any.
10.0 Excellent
Economy
Apr 17 2017
Easy and efficient!
Pros: Nice staff, good shuttles from airport and to cruise port, easy checkin
2.0 Mediocre
Economy
Apr 13 2017
Pros: Nothing
Cons: Never even got the car! I was allowed to purches the rental on here with a visa debit card but when i made all the arrangements to pick the car up the said because i was local i had to have a regular credit card. I was stranded with out a vehicle. Not to mention they couldnt even give me a full refund because the coverage was through kayak. Worst experience ever, will never use again!
10.0 Excellent
SUV
Apr 9 2017
Cons: Everything
5.2 Okay
Convertible
Apr 9 2017
Reserved car not available
Cons: Reserved convertible was not there when got to sixt. Paid extra for the convertible. They offered a substitute suv or cancel my car. At 11:30pm not much choice.
7.6 Good
Full-size
Apr 9 2017
Watch out for additional fees
Pros: Car had some boogey
Cons: Car had distinct smell of cigarette smoke and ashes on the floor in the back.
8.4 Excellent
Full-size
Apr 8 2017
Easy
Pros: Shuttle was right there both arriving and departing Drop off took literally one minute Easy process and so much cheaper
10.0 Excellent
Convertible
Apr 4 2017
Excellent car and service
Pros: Vehicle
Price
Customer service
Cons: Off site from airport
2.0 Mediocre
Economy
Mar 31 2017
Pros: Close to the airport
Cons: Poor customer service
10.0 Excellent
Economy
Mar 30 2017
Pros: pickup was a disaster. Filled out the required info to just go in and pickup keys. We used my wife credit card and since she was not going to be the driver there was all kinds of problems. WHY? We're married!. Had to put the rental on my card and the wait was unbelievable! My wife was outside in the heat and getting more frustrated by the minute. As such, the 20 minute ride to our destination was nothing but an argument. I was this close to going to Fox and renting the car. The drop-off was perfect.The person that handled the initial pickup was very apologetic and nice BUT he had to deal with this SIXT protocol. I seriously doubt I will visit your location again and we come there every year.
8.0 Excellent
Convertible
Mar 29 2017
Wish they were easier to reach
Pros: Good service once we actually go to the pick up/ drop off.
Cons: It was impossible to reach them prior to the reservation. I attempted to call but was stuck in a cyclic call tree- with NO representative to speak to. There was supposed to be a confirmation code in my email that would enable me to change my reservation online but that was nowhere to be found. In the end we made due with our original reservation although it wasn't ideal for our travel plans and added three more hours of driving.
3.6 Mediocre
Standard
Mar 29 2017
Ask about the rental deposit.
Cons: They have undisclosed HIGH deposits in the thousands of dollars that they do no tell you about until you're at the counter. I canceled at the counter and went to another rental agency. Paid less money for the same car even though it was last minute too.
9.2 Excellent
Convertible
Mar 27 2017
Get ready to get nickel and dimed for additional "
Cons: I did not like getting nickel and dimed with fees after checking the car in. It was not evident at reservation that I would be charged additional "recovery" fees of six different types. This put a bad "icing" on an otherwise pretty good experience, and I think i'll look elsewhere next time. Shame!
4.8 Okay
Standard
Mar 21 2017
Didn't get what we paid for
Pros: When we returned the car, we made mention of our poor experience and the rep that handled our complaint was a pro. She was extremely helpful and apologetic. She left us considering another rental based on how well she treated us. Hopefully our experience with this one gentleman in the beginning is not representative of all the Sixt reps.
Cons: The rep that we checked-in with was rude. He told us immediately that the insurance we purchased wouldn't cover the car we rented. I called the insurance group and they confirmed that they DID cover the car we were renting. I felt like the Sixt rep was trying to "take us for a ride" as soon as we walked in. Then he went in the back and told us they didn't have the car we rented and they were giving us a "free upgrade". We didn't want the upgrade, we wanted the car they promised us when we made the reservation. Then we walked outside and saw the exact car we rented sitting right on the lot. Not a great feeling and would not recommend this company based on this person's terrible and disrespectful service. For the amount we paid, we just wanted the car they promised us or something similar. Not worth the money or hassle at all.
10.0 Excellent
Convertible
Mar 18 2017
Easy car rental company
Pros: Completed most of the rental stuff online. Bringing the car back was a piece a cake. Car was clean when we received it .
2.0 Mediocre
Economy
Mar 14 2017
Cons: They over charged me for upgrading me. They didn't have my specific vehicle so had to upgrade me for a hefty price. I will never use sixt again.
10.0 Excellent
Compact
Mar 9 2017
Easy check-in
Pros: We were given an upgrade and car and value was excellent. No hard sell on anything.
10.0 Excellent
Luxury
Mar 7 2017
Pros: Express drop off was really fast
10.0 Excellent
Standard
Mar 5 2017
Pros: All good
7.6 Good
Minivan
Feb 25 2017
Beware of up-selling at pick-up!
Pros: There are many good qualities about Sixt but I was completely unprepared for the clever way the representative tried to get me to pay hundreds of dollars more.
Cons: Instead of asking if I wanted insurance, she asked which kind of insurance I was planning to get, full or partial. Then, she tried to talk me out of the minivan I had reserved for my family of 6, saying that people prefer large SUVs and started reading off the ones they had available. I found this annoying since they cost more and I knew what I had ordered. Everything else about our Sixt rental was fine.
10.0 Excellent
Standard
Feb 22 2017
Great Rental
Pros: speed of the process, no lines. texted me to tell me where to go how to track the shuttle ect. Texted on last day with location address made things very easy to use.
Car was great!
Cons: Asked to upgrade to escalade and they said one was available then came back and said it wasnt available and then the car was parked right next to the one i was renting
10.0 Excellent
Convertible
Feb 13 2017
Cons: It was fast and easy check out!
2.0 Mediocre
Luxury
Jan 24 2017
Waited 2 hours to get my car
Cons: 1) it's out of the airport
2) there was a line of 15 people to get the car and only 1
Worker from sixt I waited 2 hours and 15 mins from when I arrived to sixt till I Got my car
7.2 Good
Van
Jan 7 2017
Pros: Staff was friendly
Cons: Rigid policies on return; somewhat high in price.
2.0 Mediocre
Luxury
Dec 23 2016
Had to wait in line for > 1 hour at pickup, disorg
Pros: The Car was as described for the Class (Luxury) it was a Cadillac ATS.
Cons: Had to wait in line for > 1 hour at pickup, disorganized and slow at Fort Lauderdale. I filled out a fast pickup form a head of time and had a barcode ready for them to scan but there was only one painfully slow line that averaged >10 minutes per customer.
Off Airport shuttle stop is far away from the terminals, we paid someone $5 bucks to haul our luggage on a cart from the baggage claim to the shuttle pickup.
I will never use them again!
10.0 Excellent
Luxury
Dec 23 2016
Pros: The best price
2.0 Mediocre
Standard
Dec 19 2016
Ripped off
Cons: On Friday 12/16, after a 30 minute wait to be served and after completing all forms online prior to my visit, rental center supervisor Antoine Val refused to accept my Chase credit card for the security deposit which I had used to prepay my reservation. He said it was rejected but did not allowed me to see it on his computer screen. Of course this was after I told him I didn't need LDW and Supplemental Liability Insurance because it was covered by my Chase card.
After this, I had to buy LDW and Supplemental Liability from him as it was not covered by my other credit card. $340!!!
I had paid the taxi on my way to the airport with the Chase card and later used it to pay dinner that evening. No issues at all with the credit card that didn't work for Mr. Val.
I was ripped off by Sixt and Mr. Val $340.
I will never use Sixt again.
2.0 Mediocre
Premium
Dec 10 2016
Pros: Left the car at return with full tank
When arrive at the counter in the office, the attendant ask me about comprovation of the car return? Sic
I Answer him to check at his system, then he advert me that I must colect the comprovation by miself at return patio. (Sic) The lerk no have this information in the system? I Thought)
After talk we go to the patio and the return attendant confirm to him the car was returned.
The clerk angied charge me 13 usd by fail to return gas tank full, but argue him that the tank was full at return.
And the clerk call the manager a woman, to solve the question and I Ask her to proof that the tank was not full.
And she argued that I Must need to proof showing her a receipt of fuelling
(Sic),
I pay the 13 usd to end this ridiculous question and follow my life.
And never back to SIXTY again
And if possible I Not Recomend to Anyone to use this worst bad and dishonest service.
Cons: Worst service ever.
2.0 Mediocre
Full-size
Dec 10 2016
Terrible
Pros: Nothing
Cons: They don't tell you about having to take two buses to the rental office. The car they gave me was filthy inside. There was scratches and dents all over the car which when I pointed them out to the agent was told not to worry as they had taken note but when I returned the car was told That there was a new scratch but not to worry.
Ridiculous.
Time from getting my bags to driving off 1 hour 15 mins.
2.0 Mediocre
Convertible
Dec 3 2016
Didn't tell us about the crazy deposit prices
Pros: I didn't like anything
Cons: We reserved a convertible. They were going to give us a Volkswagen beetle. They told us the deposit was $600. I asked for a cameronor mustang instead. They wanted $800. I've never heard of deposits like this in my life. No other car rental. Note I have a perfect driving record and I am 25 years old. $600 deposit for a beetle?! Dream on.
4.0 Okay
Standard
Nov 30 2016
Cons: When I arrived a car in my category was not ready - they tried to up sell to a higher category.
Experienced a flat tire with no spare. - when I called them they wanted me to find a tow truck to swap out the car for another. When they finally send a car I had to return it due to it not driving properly. Something was wrong with the front end causing it to shake on the highway.
2.0 Mediocre
Standard
Oct 12 2016
service was horrible
Pros: Nothing at all.
Cons: The attitude given and the fact that my debit card had electronic use on the bottom I was not able to rent the vehicle. They didn't accept cash not did they want to use someone else that was with me to use their card for the reservations.
10.0 Excellent
Standard
Jun 8 2016
Worth going off site
Pros: Great value for a Yukon xl
Cons: The drop off and entrance to car return
5.2 Okay
Minivan
May 8 2016
Where's the location
Cons: The location of the drop off isn't that same as the pick up which is confusing and almost made us lay for our flight! We weeny told there was a separate drop off location.
2.0 Mediocre
Premium
May 2 2016
Customer service was terrible
Pros: Nothing
Cons: The lack of customer service,
10.0 Excellent
Compact
Apr 25 2016
Pros: This was very convenient, professional and comprehensive.
10.0 Excellent
Convertible
Mar 31 2016
Pros: The car was fast, efficient, reliable, and safe.
Cons: N/a
7.2 Good
Minivan
Jan 25 2016
WARNING!!
Pros: Pick up was ok - line was slow moving but once it was my turn the agent was good. After our fiasco which will be described below the company did a good job 'fixing' their mistake and took us straight to the airport.
Cons: Any addresses online for rental car return are INCORRECT! Apparently the company knows about this and has yet to fix it. Basically we drove to the wrong address and when we called in to get the correct information we were put on hold for 42 MINUTES!!!! With a large family and a plane to catch this was extremely stressful and disappointing. I will choose another company in the future due to this - mostly because others have been through the same situation (according to the agent who drove us to the airport) and sixt hasn't fixed anything or notified customers upon renting the car to be careful about this.
2.0 Mediocre
Standard
Jan 4 2016
Midled
Cons: When I arrived they didn't have the vehicle type or a similar one to offer. I was supposed to get a vehicle with a third row but they told me they didn't carry that type of vehicle and referred me to the fine print telling me that I booked through a 3rd party website so it was not their fault. They did little to help saying the only vehicle they could offer me was a 12 person passenger van. I asked about transferring a vehicle from a nearby location to pick up the next day and they said they couldn't do that and recommended we drive to Miami from Lauderdale because that particular location had what we needed. With the wasted cab ride to and from, I actually lost $50 renting from Sixt.
10.0 Excellent
Standard
Dec 10 2015
Pros: good people
7.2 Good
Full-size
Dec 9 2015
Pros: Not dropped of at my airline. Only close then had to walk to my airline