Book Hertz car rentals in Fort Lauderdale

Pros: Nothing

Cons: You let me prepay and book at a location off the airport that didn't offer a shuttle that was closed at the time I was scheduled to pick up the car. I took a Uber to the off site location that cost me $30, then I took 2 public transportation buses to get back to the airport. The Hertz airport location would only give me a car if i booked a totally new reservation at double the price I pre payed for. I then had to make a new reservation with a different car rental place.

Horrible

Pros: Nothing

Cons: The car we rented was not available. We were charged for an upgrade. It was sorry and in empty. I was charged twice for the car and they won't take it off my card. I keep getting the run around.

Not Happy At All

Pros: Agent changed my drop off location

Cons: I selected the Fll Airport to pick up my car. Only to be told when I arrived that the car pick up was 15 miles away and no way to get there other than a cab. Cost me 25.00. Will never go through Kayak again. Andy

Cons: Did not have mini van that I reserved weeks ahead of time on lot. Told me it wasn't their job to have reserved vehicle ready on the lot. Made me drive 45 minutes away to pick up a mini van with high miles, chipped windsheild, not a full tank of gas. Charged me $75 extra when I returned without a full tank of gas

Bait and switch, and then the worst service ever!

Pros: Nothing

Cons: Requested a car at the Ft Lauderdale airport. Learned my reservation was not at the airport when I got there. Hertz people were rude and blamed Kayak. Worse they would not help get to their other rental site off of the airport. I had to spend $30 on a cab ride there. Once I got there two of the four people behind the desk were sleeping in chairs while I had to wait an hour to check in. When I thought things were close, they messed up the paperwork and had to restart everything. The next thing I know the woman helping me walked away without and insight as to why. She was gone for 15 mins and the long line of people began wondering if she went to lunch. At this point their office was full of irate customers. When she finally returned, she gave me the keys to my car. Of course the car wouldn’t start and the staff blamed me. I found the woman again and she couldn’t start it either. She then realized she had given me the wrong keys. Once she found the keys I walked back to my car and did get it started. However, the language for the car systems had been changed to Spanish. I had to find this woman again to ask for help. She seemed annoyed again and told me to simply “change the language.” Easier said than done since I cannot read the screens at all. I had to wait another 5 mins while they found someone who could do this. Worse, the car gas light was on and the tank was empty. Now I had to go get gas while my family waited at the airport for me to pick them up. It took over two and a half hours to catch a cab, wait in line, deal with my car, find a gas station, get gas and drive back to the airport. No apology, no help, no sympathy for my terrible experience. By the way, my son is on crutches from a surgery so that poor kid was stuck sitting in an airport for that two and a half hours. I would like to say that this was the end. But it started all over as I returned the car. Another 30+ mins waiting in line, rude service and another $30 cab ride back to the airport. They office has a shuttle van to take people to their cruise ship, but they refused to take me to the airport. I NOW HATE KAYAK AND HERTZ. I AM DONE WITH BOTH. I CALLED BOTH COMPANIES AND PEOPLE REFUSED TO HELP ME. YOU BOTH LEFT MY SON IN EXTRA PAIN AND DIDN’T CARE. HOPE OTHERS NOW STAY AWAY TOO!