Book Hertz car rentals in Fort Lauderdale

Cons: Ck out person and ck in person were both rude and unhelpful

Cons: Had to ask for a manager to get my car I'd reserved a month earlier. Reps at the desk kept sending me to the kiosk

Cons: I waited for an hour in line to sign the paperwork to get my car. There was were two people serving customers. There was a line of 12+ people, with more coming in as I stood. I then waited another 30 minutes to get out of the parking lot. There was a single attendant allow cars to drive out, checking paperwork. It was 12am when I got there and past 1:30am when I left. It should not take that long to leave a rental car agency. I won't be using Hertz again, no matter the savings.

Cons: I had a prepay reservation and am gold member...My name did not appear on board....I gave my confirmation number to the counter she looked it up and was told by counter to proceed to gold area and select a car...We got in a car and had to wait about 20 minutes in the drive out checkout lane. When I got there the representative told me my reservation was cancelled and that since I was prepaid they could not restore and I had to get out of the car and go back to the counter. I then went back to the counter and the represenative said there was nothing she could do about my prepay reservation that only thing she could do was create another reservation and charge me again and it was my responsibility to get my refund on original with Hertz. I had not choice at that point but to take the new reservation. We've been gold members for some time and certainly rent from Hertz in the past but this has completely changed our opinion of Hertz. I hope Hertz makes this right.

Cons: I paid for it already in advance, when I got to the place, the car I did the reservation for was not available, they were trying to change my car preferences, well they actually did. They were trying to charge me twice for car insurance. It was a horrible experience, hope I never have to rent a car again

Cons: It took 45+ minutes of waiting in line of merely half a dozen people, because only 2 agents were servicing customers.

Cons: The line to pick up the rental was really long..it took about 45 minutes to an hour to get checked in and loaded in the car!!

Cons: Attempted to charge me for gas refill even though I filled tank .25 miles down the road, 5 minutes before drop off. I shouldn't have to check my statement for attempts to take advantage. If the employees tried to fill the tank they would've realized it was full so this was clearly an attempt to try and charge the distracted customer.

Cons: Drop off at Fort Lauderdale airport was terrible. Only 2 clerks and about 30 cars waiting. Super slow and inefficient.

Cons: Hertz tried to "sell" me various upgrades that I did not need. The sales rep at the counter added insurance, towing assistance, etc to the bill without explicitly telling me they were added. Fortunately, I noticed the additions and told him that I would like to decline it all. He then tried "scare tactics" saying that my personal insurance would go up drastically if something were to happen to the car, etc. I politely declined all the add-ons.

Cons: The wait time at the Sunrise location. They needed more staff.

Cons: We contracted for a SUV but they were out so we ended up taking a small Hyundai. After we got the car, we noted that the registration tags were expired. After about ten miles, the tire pressure light came on and we ended up adding air three times. In the past we've had better experience with Hertz.

Cons: All the extra costs.. like that they wanted to sell the extra insurance even though I already had one (and I wasn´t sure what was covered). Extra cost for GPS.

Cons: There were difficulties with my reservation, the desk agent kept getting an error code that would not allow them to complete my check in. It took approximately 45 minutes, and resulted in them saying I couldn't pick my car up until noon (another hour wait). They were not able to apply to Hertz Gold account information to my reservation.

Cons: I needed the car at the airport, and the web site misled me into selecting an off site location that cost an additional $25 cab ride. I had to pay an additional $44 to return at the airport. The site should have a warning before booking that you're not picking an airport site!!!!!

Cons: I had to wait an HOUR for my car (the vans hadn't been cleaned yet) and then the van we did receive had a broken seat belt, making it very dangerous for my children. Needless to say, I had to wait for another van to be cleaned. This van had working seat belts, but the trunk wouldn't lock - making anything I kept in the van susceptible to theft. MAJOR FAIL.

Cons: Too long a wait to turn in car.

Cons: Got ripped off for the little gas that I used - got charged $9.99 per gallon! This of course, was in the fine print of the 8 pages they gave me but the attendant didnt mention it. Really wish they priced it fair.

Cons: I booked my car for 6 PM on a Friday night only to find out that the location for pick up closes at 6pm... needless to say I could not get my car at the offsite facility so I'm not sure how I was able to book this ??? That Hertz on site facility wanted to charge me triple for the same car...needless to say I told them to pound tar and rented through Enterprise whom was very helpful at an offsite location the next day. I will never use kayak again!

Cons: Had to wait an hour to get a car.

Cons: Very desceiving. Should say on website transaction is placed on that this is not airport location plus you have to provide your own transportation to it. Cost me $25.oo cab fare each way on top of car rental price. Hertz at airport could care about this problem.

Cons: Hi, I MADE A RESERVATION FOR A RAV 4, AT THE TIME THAT ARRIVED TO HERTZ OFFICE THEY SAID THAT EVERYTHING WAS SOLD OUT AND CAN NOT GET ME A CAR, I HAD TO SIGN IN WAITING LIST SINCE THIS WAS A OPTION FOR ME THEY UPGRADE THE CAR OFFER ME A TOYOTA AVALON AND CHARGE $280 MORE THAT I ALREADY PAID. I WANT MY NONEY BACK HERTZ OFFICE TOLD ME THAT THEY DONT KNOW WHY COMPANY LIKE YOUR CONFIRMED BOOKING WITH HAVE THE CAR SECURE WAITING FOR YOUR COMMENTS

Cons: I would have liked if there was a shuttle from/ to Fort Lauderdale airport .

Cons: I couldn't get a receipt at dropoff since I wasn't a "Hertz Gold" they told me I needed to wait. But they couldn't give me an estimate of how long I needed to wait. And since I needed to catch a flight, I had to leave.

Cons: I thought we had rented from the airport location not the downtown location. It was not until 50 minutes in line to get to an unsympathetic agent on a video monitor that I was told my reservation was elsewhere. According to staff, it happens many times a day. They had someone walking the long line calling out instructions to everyone about paperwork and payment but never to check for location. It would not have been so bad if they had at least been nice about it. But the service at the downtown site was great

Cons: Mini van did not perform well at regular highway speeds (felt out of slignment), rear power doors not operable

Cons: I waited in line for 97 minutes. At 11:30 PM. It took someone getting nasty before they gave the whole line an excuse for the delay.

Cons: I had to cancel my rental. Because i booked with kayak, they stated i had to get a refund thru them. I will NEVER book with KAYAK!

Cons: I asked for a car from Fort Lauderdale airport. This car was 15 miles off site. Very inconvenient plus the price was $70 more than it was stated

Cons: Pick up was not at the airport where expected. Double check pick location. Price was great but spent extra time and money traveling to pick up location. Lesson learned. Great value though and everything about the car was just fine.

Cons: Insurance push was sneaky

Cons: Made a res thru priceline, flight was delayed, hertz was closed when i arrived. Contacted hertz they said show up tomorrow your res will be held. When i arrived the next day i was told my res had been cancelled because i didnt show up on time. Needed a vehicle and was told the only way it could happen was to pay hertz directly for a new rental. So i paid luxury suv rates for a subcompact. It sucked!!

Cons: No gas in the car! They told me that they would refund me as the car was half full when I return it, that did not happen! The front bumper was hanging out tied with a tyewrap! I had to plug in the hose for the windshield washer when i discover that it was mot working! Giving the car back was very long as they were low staff!

Cons: They needed a deposit that I did not know about then could not run my credit card

Cons: Waited for quite awhile, then I was told I had a balance due- I prepaid for my car and wasn't expecting a balance. I was initially told it was taxes and fees, so I showed him my email receipt which included those. I was then told it was because I was picking up the car early (9:30 instead of 10). When I've rented cars in the past, this was never an issue for me. The worst part was getting a car with less than a quarter of a tank of gas! So instead of just heading to my destination, I had to find a gas station& fill up! Also, there was no USB port to charge my phone which I was using for gps, which is something I expect when renting a car in 2017. Still waiting for my email receipt.

Cons: The self service kiosk was ok, however when traveling alone it is difficult to hold a phone, retrieve your credit card and license, keep an eye on your personal belongings and speak with a virtual operator. The operator was very nice and professional, however I found the background noise disrupting.

Cons: We never got our car because the car agency kayak suggested was off airport site and closed when we got there!!!! Kayak bombed big time!

Cons: Due to renting from a 3rd party picking up the car "at the airport" apparently didn't mean the location at the airport but instead the one 30 mins away (despite there being a Hertz at the actual airport)... cost us $50 in Uber and over and hour to pick up and drop off the car so far from the airport when their was a Hertz location right at the airport... no offer of a shuttle or anything other than ... "take a cab over there" and "this happens when you reserve from 3rd parties sometimes"

Cons: It took too long to pick up the car. Not enough staff. used every technique in the book to bump up the price.

Cons: I WAS NOT INFORMED ABOUT THE TRANSPONDER ON THE WINDSHIELD FOR THE SUNPASS,. WHICH I DISCOVERED ON THE LAST DAY, I HAD ALREADY LOGGED IN AS A GUEST FROM MY COUSINS ACCOUNT THE FIRST DAY I RENTED THE CAR. I ONLY USED THE SUNPASS ON 2 DAYS. HOPE I DO NOT GET BILLED 2 TIMES BECAUSE OF THIS. PLEASE CHECK INTO THIS FOR ME.

Cons: everything - they weren't even open until 9:30 even though my booking was for hours earlier (fly in via a redeye) so I ended up renting from Avis at the airport - they don't answer phones - nothing - I would LOVE my money back that I paid

Cons: they made it seem like I was scamming them with the rate I received at Kayak. It took over an hour and 3 agents for them to finally accept my Kayak reservation. Then they gave me a dented up car so then it took a while to switch the reservation. Then they gave me a BROKEN car seat so they had to then go and search for another car seat....but this one didnt come with a latch! It was a TERRIBLE experience, we were at the car rental site for 3 hours.

Cons: The wait was ridiculous! Almost 45 min at 10pm.

Cons: I have called Hertz customer service center three times to make sure that all I need it was my debit card and two other forms of ID to purchase the rental car however when I get to the store and tell me that I must have a credit card.we were given was a Nissan Versa Note that made a lot of noise once you that over 50mph.

Cons: The electronic check-in service was a bit annoying because only one person (of a couple) could hear what the agent was saying. She spent ALOT of time trying to upsell despite our always saying "no thank you" to the options. When a client gives you a couple of "no thank you's", wouldn't your time be better served (and possibly more profitable for the company) to just finish the rental and move on to the next customer?

Cons: The service has been horrible. I returned the car earlier then the time I was required to have it back and I wake up the next day to see an additional $100 transaction on my credit card. I've called the store where I picked it up to figure out why and they kept putting me on hold, hanging up, and not picking up. never again will I rent from this place again. Very disgusted

Cons: See above

Cons: I Tried to call FFL where I rented the car and never got thru to that location and never got a call back. I was having trouble with the AC and could not get information from the rental location.

Cons: I wanted to pick up and drop off at the airport it had me dropping off at downtown Ft Lauderdale. It was a hassle to change because I prepaid

Cons: The location is not served by airport shuttle. It has Ft.Lauderdale address so I assumed it was near the airport.

Cons: You do not honor a confirmed reservation and turn your customer away and do not try to accommodate them at all. Not good business.

Cons: The interior of the windows were dirty and the interior of windsheild was smeared causing sun glare.(I had to clean to inprove the visibility). Car vibrated (stearing) when driven over 60 mph. Wiper blades were badly worn.

Cons: Staff weren't helpful. Told me Inwas over 45 min.late and they gave my car away. Then said since I had prepaid I could still get a car. Nowhere in paperwork did it mention 45 min.late and I was only 50 min.late, due to flight delay. Said they closed at one when my paperwork said 2.

Cons: Long wait at the counter. When I finally got to the counter, the claim was that the rental was made for a different pickup location. Since it was booked for the Fort Lauderdale Airport pickup, that seemed ridiculous! She passed it off as others were having the same difficulty. Regardless the price for the week was now $223.09 instead of the reservation for $147.57. I asked if I could have a Realtor discount. She said get a copy of my license for the drop off. When I dropped the car off, the person said I would need to go back to the rental counter for that. I didn't have an extra hour to do that and potentially miss my flight. It felt like "switch and bait" deal to me.

Cons: Didn't like much of the service as there were not enough custermer service agents, and the Kiosk were not customer easy to use for most of the customers. Tried to call the local number several times left a message and no one ever called back. Not Good!!!!

Cons: Our overall experience was good with one exception: The second day we had the car we got a chip in the windshield. This was no big thing, but trying to get clear advice and information from Hertz proved to be more problematic. It took several calls which resulted in confusing or conflicting information. Following one suggestion from them, we drove to another Hertz location to exchange the car for another, only to find there were none available. We finally just drove the car as it was without further problems, but some clear information from Hertz would have saved us time and frustration. That said, we will rent from Hertz in the future; they have good people and good cars at a competitive rate. No other complaints

Cons: Bait and switch I rented at the airport and got a rental that cost me an extra $70 in cab fare.............................................never again

Cons: Hertz did a fantastic job of fixing an issue caused by Kayak. I booked my car rental in Ft. Lauderdale and was given an excellent rate off-airport. When I booked, the system told me a shuttle would take me to the car rental. However, when we arrived, we went through the Hertz line and was told that there was no shuttle and that we were too late to get to the off-site location before it closed, even though our flight was on time.

Cons: The tire pressure light came on as soon as I drove away. Had to put air in tires. This is a pain and unsafe Car smelled like cigarette smoke, although they said non smoking No windshield washer fluid in car Stains in the trunk carpet Slow service at the pick up location, wasted lots of time trying to get me to buy insurance after I said repeatedly I did not want Charged me 38 for one hour late drop off, but they were closed anyways..and I had run into traffic accident on highway

Cons: There was huge line in the pickup location, it took almost an hour to get on the desk. When I got in to desk Herz officer told that we do not have car available what you booked thru KAYAK and they gave me more expensive car. Do not trust KAYAK booking tool, use other booking tools!

Cons: When I landed (albeit at 1:00 in the morning) there were only two people behind the counter and about ten people on line. It took about 1 hour to get the car. I paid extra for Hertz service and was really disappointed. Normally I wouldn't expect a full starf at 1 in the morning, but if there are so many reservations, there should be more staff added to accommodate. I'm going back to my cheap rental place with zero line and a beautiful car.

Cons: first smelled like an ash tray the second car was dirty...

Cons: Theres no flexibility

Cons: Had to drive around in circles trying to find the place to drop off the car. After two attempts, going around on one way streets and boat show traffic for 20 mins, gave up and called them to be told they will greet me outside the building on the street. They don't have even a single parking spot to drop off the vehicle, it had to handled on a public street. The guys were nice but the irritation could have been easily avoided if they had informed me about it at pick up. Would have saved precious time during a vacation. During pick up, I was upgraded to a midsize SUV from a full size car without my asking for it or without informing me of the additional $25 upgrade fee. I was under the impression they did not have the vehicle I reserved and hence trying to get me to accept the once they had. Only when I was signing the rental agreement did I notice the change in price. It would be easy to miss in the rush during travel. Really bad tactic Hertz. I would think twice about renting for this reason.

Cons: Didn't like the camaro in yellow. But that's just my personal preference

Cons: Gold member. Got to counter at 3am. I was first on line, still had to wait for 15 minutes. Counter person was clueless, as was manager. Rude, etc. Car reeked - and that was the best they had. Bill totally wrong.

Cons: I waited in line for nearly 20 minutes to pick up a vehicle I had reserved in advance. Hertz simply did not have enough staff present to handle the influx of people requiring service. In addition, in the convertible I rented, Hertz very dangerously left a seat cushion/booster seat in the rear of the vehicle, **unsecured**. Given that I had rented a convertible, I put the roof down upon leaving the rental center. As soon as I accelerated on the highway, I very nearly lost the seat, which would have been highly dangerous for other motorists.

Cons: Hertz told me the contract said i was to drop the car downtown fort lauderdale not at the airport. they were nice enough to waive the drop off fee, but this was the first i heard of this and it a could have been a total bummer. how did that happen? will go directly thru Hertz next time.

Cons: many inconvenience$ of getting my own transportation to the rental site

Cons: Instead of a counter person I was put on a phone at a kiosk. Not a pleasant experience, juggling the phone and digging for my license, credit card, etc. I reserved a Toyota Corolla sized car on-line. Was asked several times if I wanted to upgrade from Toyota Corolla/similar to an SUV or other larger car. Said no each time. Did not examine the printout carefully at the Kiosk. Got out to the garage and found I had been upgraded to a Toyota Camry - price went up from 138 to 166. By then I did not have time to go back and straighten it out so I kept the Camry.

Cons: Everything- booking was at a site away from airport but implied that it was at airport

Cons: Long line, they were slow, took almost an hours to get the car.

Cons: Couldnt hear agent on screen for checkin

Cons: I don’t even know where to start here. My flight from Boston to Fort Lauderdale was delayed, which had me ending up at the hertz rental desk at 2:30am. I get to the desk to see about 5-7 Families ahead of me in line. There is ONE representative at the desk... ONE. I stood in line until 3:30 while my pregnant wife watches on. This was absolutely unacceptable and ruined our night. Thinking that this could not get any worse, we get to the representative and they are far from appreciative with our patience. She tells us to take any car in the lot for the inconvenience stating that "all the cars are open and unlocked" after me and my wife walk around the parking structure aimlessly searching for an unlocked car with keys "checked at least 10 cars all were locked, ones which were open had no keys" I head back in to get some service. I walk up to her while she is helping another couple and this woman has the audacity to yell at me and tell one of your service men to fetch some keys. Finally we get a rental at this point, which it is around 3:45. I spent an hour and 45 minutes trying to complete a task in which should only take 10-20 minutes. I cannot believe the lack of customer service provided to my family and I. I would appreciate the maximum compensation for this horror of a night that we dealt with on our "vacation". The only nice/helpful person was the gentleman at the gate who probably doesn’t get paid enough told me to fill out this survey as my wife cried in the passenger seat. If there is no compensation here I will certainly not be renting from you guys again and will be writing a yelp review and steering clear my family and friends from future rentals. I do appreciate your time and effort as I hope you appreciate mine. I’m looking forward to hearing back from you ASAP.

Cons: 1- the odometer did not work. Thus, when given directions to go 6 miles etc. couldn't tell how far we had gone. 2- the GPS I rented did not work. I was able to use it to get to the hotel and 1 place. Then, it lost its charge and even after being plugged in while we drove for almost 1 hr, was less than 50% charged. I could not get it to work to go to dinner or for the return trip to the airport. I ended up using my phone. 3-When I told the attendant at check-in, he said I could take it to the desk to tell them. Since I had my 92 yr old father w/ dementia and no wheelchair available, I could not go. To be honest, this was my 1st experience w/ Hertz and I was willing to pay extra for an on-site airport car rental. I was not impressed. When I picked up the car, I had to wait for the reservationist to finish a personal conversation. She finished, but since she was at the far end of the counter she looked away from the line and ignored us. I don't rent many cars, but I thought Hertz was supposed to be the best.

Cons: There were only two agents behind the desk. Kiosks did not work after midnight. After we waited in line for twenty minutes, the whole computer system went down. Ended up getting an Uber.

Cons: When I made the Kayak I listed FLL as the pick-up location. When my flighf arrived at the airport they said the reservation was for downtown Ft Lauderdale. How was I to know where the location is from the reservation sheet? It did not say it was downtown! Kayak doesn't have a telephone number for reservation problems, The Hertz people gave me a very hard time switching locations for more than double the price. When I went to get the car they said to go to row A (don't recall the row} and to pick out any car I wanted. There was only one car there and it was all scratched up. Never again!!!!

Cons: That couldn't change drop.off location. By mistake I picked area outside airport and had to pay $25 for a taxi, each way to pick.up and drop off.

Cons: Won't be using Hertz again.

Cons: Rental location was shown as Fort Lauderdale airport, but it is the EXECUTIVE airport, not FLL. It was a $45 cab ride to get from one to the other. The car was, politely, junk. A Chevy spark with 41K miles on it.

Cons: Jeep didn't fit our luggage bah!

Cons: The pick up process took forever and when I booked the rental I assumed the location was at the airport since it was advertised as such. After returning the car the shuttle to the airport dropped us off at a very inconvenient place.