Reviews for Hertz in Fort Lauderdale
- All reviews 100%
Sep 26 2016
Pros: There were 12 counters plus two for Premier members.At the general counter there were only two persons. I was behind 14 persons and luggage, possibly seven rentals, I suppose. Finally, I was directed to the Kiosk. Kevin appeared on screen. Very unfriendly. Tried his best to charge me extra for additional twenty seven a day comp insurance, although I had taken car rental insurance with you (please check my reservation). He went on about empty gas return, its advantages and the $10 a gallon charges. Talked about upgrades within the class I rented, he said he'll give a jeeep accent instead of the RAV4. It took over thirty minutes. He charged my Chase Sapphire but then called the card company. Altogether an additional twenty five minutes. When I signed the docs I saw an additional $174 charge for upgrade. I cancelled it. Kevin was unhappy. I just wanted to go with my RAV4. I go to pick up car, theres a banged up Accent. Seats could not be adjusted. Dirty and smelly car. Lots of dents outside (have a copy of dent marking sheet) I am a unhappy camper. Hertz says they are number one, but not in my books. I've never seen an unadjustable seat in any SUV I've ever driven. Please look into it and possibly make changes in
Mar 28 2016
Pros: Relentless effort to help me in my car rental day. Especially during spring break which is a heavy time of the year.
Feb 12 2016
I Couldn't get the car
Pros: I went to pick up the car in the office correspondent and it was closed, so we went to other office and was closed as well. At the end at had to rent the car with thrifty company.
Cons: The office to pick up the at was close and I didn't have an advise of the office times.
Feb 4 2016
Pros: The price was deceiving!!!!!
Cons: But you sent us to a site 12 miles away from the airport & we had asked for airport rental so we had to go through Dollar rentals