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4.0
Very little staff working during busy time. Waiting in line for an hour to get the key. Poor selection of cars and they were older cars. (2+years old with 40k plus miles. )Reviewed Nov 22 2021
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10.0
The lady behind the desk is a real Pro . She was absolutely delightful and efficient. She is a tremendous asset for your company and this office. I have never checked in to a rental car as fast as I did yesterday. I was really pressed for time and she allowed me, by her efficiency , extra time to meet my client.Reviewed Aug 15 2021
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6.0
Pros:It was a car.Cons:The size rented was not what I received. I received a compact when I paid for a full size.Reviewed Mar 18 2021
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10.0
Pros:Staff was great and pick was easyCons:Drop off at Key West was horrible, wasn't open and didn't want to do. So I dropped my key in the mail box and left the car outside.Reviewed Feb 12 2021
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8.0
Pros:Daniel Caballero was the best. I would hire him to represent my company any day of the week and twice on Sunday.Cons:Have more cars available that were reservedReviewed Jan 6 2021
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2.0
Pros:Canceled my reservation the night before my trip very unprofessionalCons:Maybe don't cancel reservation the night before then, send a text saying it's because over booking when really it's cause nobody wanted to work at 8amReviewed Oct 11 2020
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2.8
Cons:They gave away our reservation and left my family with no options on the busiest travel day of the year.Reviewed Jan 3 2020
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9.2
Pros:Staff was excellent. Everything went very smooth and quick.Cons:For it to be a 2019 vehicle & that it rained the time I was there. A key fob for the vehicle would have been nice to have.Reviewed Apr 22 2019
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4.4
No cars, no helpPros:I paid less than I reserved. The young man st the counter helped when customer service on phone was rude and didn’t helpCons:I waited over 5 hours for a car because they were sold out even though I had a reservation through you. Customer service on the phone hung up on me and kept saying they couldn’t help me find another location. They didn’t adjust my rental time for the same rate when it was there fault the cars were not there. The phone representative suggested I was late or the rental agent was incompetent. I had to drive across country in less than 24 hours to avoid a late fee even though I technically wasn’t late. I was given a free upgrade which was not good because the gas mileage suckedReviewed Dec 30 2018
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7.6
Pros:Quick service. Helpful staffCons:Fort Lauderdale rental shuttleReviewed Oct 18 2017
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10.0
Excellent pricePros:Last minute rental and the pricing was excellent for a one way deal; clean and excellent customer service.Cons:That I didn't get a confirmation email from Kayak at bookingReviewed Jul 9 2017
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8.8
Just fine!Pros:PriceCons:Car was very dirtyReviewed Nov 11 2016
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