2.0
When I went to the rental counter with my paperwork, I started to ask a question, and I was just cut off. "I just need to see your credit card and Driver's License. I gave her the ID and she just turned away from me. She then handed me a contract to sign. I looked at it and asked why $38 was added to my bill and she said you came early so that's an extra day. I thought if Ii rented it at 9:30 and returned it at 9:30 I was OK. Lesson learned. I asked if I could pick my car and she said No, that is the only car they have.... I was thinking of buying a Rav4 or Tucson and wanted to test one. She said no! Even though we just walked past them in the lot. Very Blunt Cust. Service! I asked a different agent and they said it is the trap when you pre-rent and tell them a time.Reviewed May 3 2026
review from![kayak]()
6.0
30 minute wait at pick up with only 4 people on line ahead of me. Otherwise a nice rental experience with a clean car and easy drop offReviewed Apr 7 2026
review from![kayak]()
4.0
The staff was extremely rigid and didn’t really try to work with us on the rental. Rental was for bigger car but they stuck us with smallerReviewed Apr 5 2026
review from![kayak]()
8.0
Tire air pressure was low on front tireReviewed Apr 1 2026
review from![kayak]()
2.0
Nothing goodReviewed Mar 17 2026
review from![kayak]()
2.0
I was charged twice nobody explained me why I paid more than double of what I reserved my car with kayak. No one is answering to me can you please contact me and explain why I was over payingReviewed Nov 28 2025
review from![kayak]()
10.0
Easy pick up, even easier and faster drop off. I got an excellent car instead of the car that I ordered because it wasn't evaliable . Good experience on the over all.Reviewed Oct 22 2025
review from![kayak]()
2.0
It was awful because I had broke my ID. The front desk would not let me use my Military ID, which was fine but when I went to ask if I could change the name to my wife’s name because we had the same last name and she is here. They told me that there was nothing that they could do that. I would have to rebook the ticket either with directly with Avis, but there was nothing that they could do. And I missed out on spending time with my family for a whole 2 days and had to cut my vacation short. I didn’t get the rental due to this mishaps .Reviewed Jul 28 2025
review from![kayak]()
6.0
Went for lady number one at checkin. Rude and wanted me to pay alot more then the online price. Went for lady number two instead, really nice and helpful, but still had to pay 271 instead of the 229 Stated in my booking.Reviewed Feb 9 2025
review from![kayak]()
2.0
Nothing to like. Place had 1 staff trying to check-in and issue cars, 15 cars deepnin the process, and they had no cars to rent out. I received a car they had to change before I even left because it had been in an accident that the clerk misses seeing. The car is did take was only 3/8 full. Poorly managed location...avoid using it.Reviewed Jan 4 2025
review from![kayak]()
10.0
I like it. It says there is shuttle service but per review, it's taking long waiting time. So, I took Left and the office is close to the port. Staff is very friendly and no line, All paper work is ready as I registered online. The car is old but comfortable for long distance drive. Return is simple and easy & no any surprising.Reviewed Dec 21 2024
review from![kayak]()
2.0
Kayak and Expedia: talk with Avis and find a way to not take reservations when there are no cars available. I learned this when I arrived at the counter, which caused a great deal of inconvenience. I wasted a lot of time, and time is the only thing I can't recover. If you don't solve this, you'll lose me as a customer, and probably many other people.Reviewed Jul 15 2024
review from![kayak]()
