Reviews for Enterprise in Bronx
- All reviews 100%
Oct 29 2017
Pros: I was not able to get the car rental because it did not mention that we to have the credit card and person driving had to match... also I tried to use my debit card and they told me I need a pay stub AND a utility bill (which I did not have on me) so not only was I angry about having to travel all the way back from where we came from but she also mentioned how there was no ez pass with the car, so we have to pay our own tolls. She was laughing the whole time (very unprofessional) I was not able to take the trip that I had planned with the rental car.
Sep 24 2017
Reservations taken, not necessarily kept
Pros: The car was clean enough and comfortable. The gentleman who checked me in was very helpful.
Cons: They didn't have my car ready and admitted that it was standard practice to try to upgrade people because they often don't have the right cars. The problem was that the cars they offered had terrible mileage and I was doing a LOT of driving. I ended up waiting 4 hours passed my scheduled pick up time to get my car.
Aug 15 2017
This location is busted
Cons: I have rented from enterprise in the NYC area for 7+ years and never had an experience this bizarrely unpleasant. Pick up took over 45 min, there was also a long wait for drop off. The rules regarding deposit ($500 held on my credit card?), adding an additional driver (they insisted on every driver submitting their own credit card even though it wouldn't be charged... hmmm... what?!), the fact that they wouldn't go over any of the costs at the desk ("we can't do that until we have the vehicle" even though insurance, fuel charges, etc are ALL STANDARD), THE FACT THAT I NEEDED TO ADJUST MY PICK UP FROM AN AFTERNOON TO THE NEXT MORNING WAS IMPOSSIBLE & EVERY TIME I CALLED I GOT A DIFFERENT ANSWER AND WAS TOLD I WAS ALREADY SPEAKING TO THE MANAGER. In brief, worst experience I've had renting a car. Would love to hear a response from Enterprise Corporate.
Aug 2 2017
Cons: 1. Wait for too long due to many customers and long process. 2. The company tries to cheat me every steps, for examples, include insurance without asking, overcharge for gas prepaid, overestimate the gas scale and finally the final bill at car return date is higher than the bill at acception