Do not rent here
Pros: Nothing at all
Cons: The service was poor. They tried to get us to take a vehicle that smelled like straight smoke - and said they didn’t smell anything. Then told us they had nothing else and came with a vehicle that had brown stains on the seat, dirty on the outside and no gas. Only solution offered was to cancel the reservation. Terrible experience and I would never go back.
Don't expect your vehicle
Cons: We called to see if we could pick up the vehicle (mini van) early, we were told it wasn't ready yet but would be ready for pickup at our scheduled time. We arrived at the scheduled time to find out that they didn't actually have any mini vans. They told us we could "wait around until they closed to see if another came in" - this wasn't an option for us so eventually they offered a standard size SUV instead.
At this point we had been there over an hour (with a toddler) and needed to get going so didn't really have much choice. We realized later that they still charged us the mini van rate (which is about $20-30 higher per day) AND they charged again for the additional insurance (which was paid originally at purchase).
Upon return we brought up these issues and were told someone would contact us to resolve the pricing discrepancies. It has been two days and no one has reached out or refunded any of our money.
Pros: got a tremendous upgrade
Cons: had to wait an hour, from time reserved
the car smell
Cons: the car smelled like dead fish like the previous renters went fishing in it and didn't clean it
Pros: Price was good
Cons: Upsale suggestions