Reviews for Enterprise in Philadelphia
- All reviews 100%
Based on 61 reviews
Nov 21 2016
Pros: I loved the 2017 Chevy impala. Great price
Cons: I didnt like all the 5.00 here and there extras if I wanted certain features that already comes with the car
Nov 21 2016
Pros: Good car for the weather. Handled the road well.
Cons: Headrest is too high and seat uncomfortable for long drive.
Nov 20 2016
Nov 18 2016
Cons: I was quoted around $55.00, but the final bill was around $186.00. Lots of hidden cost. Will never rent again!!
Nov 17 2016
Pros: car was clean, powerful enough, comfortable ride
Cons: Gas was supposed to be full, but was actually down a couple gallons. Unfortunately, I didn't notice until I'd left the lot.
Nov 15 2016
Pros: I liked that I could get a very nice luxury car Hassel free and the attendant was very professional
Cons: The rental itself was cool but all the added features u may want will feel like a drive thru at your local fast food restaurant. 5.00 fir this combo 5.00 for that combo etc. Kind of annoying
Nov 13 2016
Pros: Very courteous & professional crew. Drivers, agents, check out crew. Smooth & easy process, quick check in and drop off.
Nov 12 2016
Started out badly and then got worse...
Cons: Wasn't an airport location even-though my confirmation said it was. The actual airport location staff was rude and unapologetic about the problem. Had to take a taxi to the location that reservation was actually for. It was in a rough neighborhood and people were arguing in the lobby. After I left with my car I was asked to verify the vehicle number on the keys. About an hour later I was told the car had a recall and I needed to return it immediately. I explained that I was an hour away and had a wedding to go to. I asked if they would coordinate with a local enterprise to do the swap and they refused. I then was called 3 more times telling me I had to return the car but they would not coordinate the swap for me. I just ended up dropping the car a the local location and carpooling with a friend just to get the bad experience over with.
Nov 12 2016
Friendly and fast
Pros: For a busy rental location, the staff was prepared and friendly.
Nov 2 2016
Pros: I liked that they called afterwards to see if everything was good.
Oct 31 2016
Cons: Good service No b.s.
Oct 28 2016
Off (but near!)-airport Enterprise is amazing
Pros: Super friendly service checking in and out. Car was exactly what we wanted, and performed perfectly. They even gave me $10 off when I told them about the smoke smell in the car. This is the first time I've gone to an off-airport rental place, and it's now in my future every time.
Oct 24 2016
Pros: new car, excellent quality, excellent performnce,Kia Rio is the absolute best
Oct 24 2016
Pros: Very convenient pick up and drop off
Cons: no problems
Oct 16 2016
Pros: nice riding car
Cons: I got a car that had a slow tire leak . I ended up getting a new tire. they said they would make an adjustment, WE will see.
Oct 10 2016
Worked out in the end
Pros: There was a reserved car.
Cons: Ive never dlet with such rude employees, Especially from hertz. Hertz is a great place for everything. The initial car had a lot of damages. Broken hub cap, dents, and scratches all over. The second car was a beetle. (Way too small) Finally finished with a economy four door after a hour of arguments with the worst hertz experience ever.
Oct 10 2016
Cons: The car was supposed to have been picked up at the Philadelphia airport. But, in reality, it was at another nearby Enterprise sight. This caused the cost for the car to be much higher than the original quote !! This was not the fault of Enterprise, but of the booking agent Subtle deception !!
Oct 9 2016
Pros: The agents were friendly.
Cons: They did not have the category of car I thought I would be getting for pickup. A car that was there had the "check engine" light on, so that wasn't possible either, and I ended up waiting maybe an hour for a car to arrive. They were very apologetic, however, and friendly otherwise.
Oct 9 2016
Pros: The car was almost new.
Cons: The cost was much more than anticipated.
Oct 8 2016
Excellent service, would recommend enterprise to a
Pros: The service at pick up was excellent. The provided cold water bottles when we walked in and were kind enough to give us a nicer car!
Oct 5 2016
Pros: Service was very good
Cons: Was not very impressed with the car provided, reservied a small SUV Toyota RAV or equivelent ended up with a Jeep Latitude which I really did not care for.
Oct 1 2016
Pros: Easy checkin checkot
Cons: Did not email my receipt
Sep 30 2016
Pros: The Philadelphia agent rued to overcharge me based on my online quote.
Cons: The Bloomsburg agent made sure my final bill was the same as my online quote ...A respectable agent..! Thank you..!
Sep 26 2016
Pros: I was on a two week sales trip, and this car (hyundai elantra) averaged nearly 38 to the gallon.
Cons: Getting in and out of the car 12-15 times a day to see customers took its toll on my back. The Elantra is very low to the ground. Very fun to drive, but the seat is very low for someone 6'2" tall.
Sep 20 2016
Pros: Employees were great, amiable and tried to fix our problems
Cons: That entreprise has an old charging system. My card was having trouble with the band and their band reader could not take it. They don´t have other payment alternatives like a chip reader or manual input. This was very disadvantageous for us and I the only way to pay was to ask a friend to take it out for us. I was there for 1 hr and a half. I know I have to change my card, but I have been able to pay everywhere else because they have alternatives.
Sep 17 2016
Cons: I had an estimate of $350 cost me at the end $700 Biden fees and taxes
Sep 15 2016
Pros: The car itself was fantastic. It was fuel efficient and incredibly clean. Exactly what I needed.
Cons: When I initially made the reservation, it came to a total of $36 for the day for an economy-sized car. However, there was not a fair warning of the additional charges. They were in very FINE print. I ended up paying $105 due to my age and other additional fees not including gas.
Sep 11 2016
Pros: The service
Sep 7 2016
Pros: Great service. Convenient drop off.
Cons: Over 100 dollars for 12 hours seemed a little high to me
Sep 5 2016
Pros: Ease of pickup & return.
Cons: Car windows (inside) were very dirty & cloudy. It made driving at night & in bright sunshine rather difficult.
Aug 30 2016
Pros: The guy from National met me at the door and walked me to the cars....he then let me upgrade to the next level and I was on my way. they quoted me my price prior to my departure and they were spot on with that price when I returned the car. Will most definitely rent from National again and I will use Kayak By the way, I rented a Chevy Malibu, great little car!
Aug 27 2016
Pros: Car was ready by pick up time
Cons: After signing all documents and turning on the car, the oil change sign came on, forcing us to go through the process of inspecting and signing a new car all over again. Would've been nice if enterprise had kept better tabs on the status of the car in advance. The car was also filthy (both options were actually), both externally and internally. When asked about the sticky dry soda stain on the side of the car, the associate flippantly asked if I wanted him to get a rag to wipe it down. I have used a number of car rental services (Alamo, hertz, Avis) and have never been given a dirty car- ever) The windshield wasn't even clear and had dried water spots all over it and the side mirrors.
Aug 23 2016
Cons: When we got to pick-up in Pliladelphia, they said it was booked somewhere else and not the airport. The charges were then much higher due to the difference in taxes. Kayak then offered an insurance which enterprise does not accept. We had already been charged for it. Very deceiving overall.
Aug 20 2016
Dover drop off nightmare
Pros: PHL pickup was the best. Service was fast, friendly, and thorough.
Cons: Dover drop off location was understaffed. I stood line for 45 minutes to hand in keys. there needs to be an expedited process for people who are returning vehicles so they don't have to wait in line with people picking up their rentals. A little more air conditioning might have helped as well.
Aug 9 2016
Excellent customer service and a great vehicle
Pros: I had an absolutely wonderful experience renting a vehicle from this Enterprise location! The staff was very helpful and friendly. The vehicle I got was of exceptional quality. The gentleman who helped me when I picked up the vehicle even called me the next day to check and make sure everything was going well. I return to Philadelphia frequently and will most definitely be renting from the same location again.
Jul 27 2016
nice car, but needed maintenance
Pros: In general I like Enterprise for their prices, selection and service. Their cars tend to be a little higher mileage that some companies, but I think this translates into lower rates.
Cons: This car, a Toyota RAV 4 with 30K miles on it, needed maintenance. The brakes were warped, leading to pulsation on moderate to strong braking. Also there was a sound associated with the running gear that could have been a bad tire (tires looked fine) or worn bearing. I don't think there were immediate safety issues, but this vehicle should not have been rented.