Reviews for Thrifty in Philadelphia
- All reviews 100%
Mar 24 2017
Pros: Car was clean and practically brand new. It got great gas mileage. My only problem came when I had a hard time finding their location to return the car. The road that they are on did not have a road sign, and you cannot see their sign from the main road. I drove around in circles for more than a half hour to get accurate directions. That service was very helpful. I will be more observant of my surroundings when I pick the cae up next time.
Cons: See above.
Mar 23 2017
Quick Work Trip
Pros: Car was clean and met expectations. Staff at the front desk were helpful with working out any issues.
Cons: The PHL location is not with the other rental cars, it is off the airport grounds. The shuttle was quick, but still a bit of a hassle. Make sure to check your receipt! They had the wrong daily price when I first picked up the car (which they easily corrected) and then at return there was a $3 fee for what appeared to be mileage even though I had unlimited mileage and they said they didn't charge for that. I was directed inside and talked with the staff and they immediately took the charge off and said they weren't sure what it was for...
Mar 22 2017
Worst rental service I ever received in the past 3
Pros: Not much to be happy with the service other than I guess a speedy return process with no added extras added on the bill.
Cons: Originally when I arrived in Philly there was no shuttle service which is necessary as they are offsite. Luckily a friendly Budget Rent-a-car shuttle driver that passed by 3 times saw me still waiting about a hour decided to help me out and get me to the location. Then the location was locked up by that time I got there after waiting over an hour mind you. I was standing in the proper #2 Rental Shuttle area as I had seen many other rental company shuttles stop there and I called the 800 number several times to confirm. The manager was about to leave when he happened to notice me at the front doors and got me the car. He said I must have been in the wrong area and that "he never gets out of there on time." Not the best thing to hear when you are traveling on business and still have another hour drive ahead. I used the rental car sparingly as well despite a strong lemon smell in the car masking what seemed to be vomit. I have been traveling for work all over the US for the past 3-4 years and this is the worst service I received since that time.
Mar 6 2017
Cons: The insurance plan is too expensive! And they wouldn't take it off for me after an hour when I wanted to cancel the insurance and just use my own car insurance.