Reviews for Thrifty in Philadelphia
- All reviews 100%
Based on 55 reviews
Jun 13 2017
Pros: Good service and quick drop off at terminal. Courteous people.
Cons: Off site return location.
Jun 5 2017
Pros: The Rate.
Cons: Credit card process. The rental (Smelled really bad) The rental (Wasn't clean) Customer Service The Location
May 23 2017
Pros: It was an efficient pick up at the airport; the shuttles run often.
Cons: The vehicles were more expensive than in other cities (e.g. NYC)
Apr 22 2017
Pros: Price was excellent
Apr 11 2017
Pros: They directed us to a car which evidently did not match their paperwork at the exit gate, so we had to go back and get a different car. Fortunately, they upgraded us at that point, which made the hassle worthwhile.
Apr 6 2017
Difficult Drop Off for Thrifty at Philly Airport
Cons: Rental Contract says return location is the Philly Int'l airport BUT this is not true. Had to google it and then 2 sites came up. Island Ave site is wrong. Holstein Ave site is correct. Reserved online and thought I had a midsize. Showed up and they had a compact for me. I hate that.
Apr 5 2017
Started of rough...ended wonderfully
Pros: The EZ Pass i prepaid for wasn't working for tolls and the front desk was so understanding about my frustrations and gave me a voucher of $30 towards my next rental to make up for the toll i had to pay.
Cons: Even though it is advertised as being located at airport it is not actually located at the airport near the other rental companies. Its about 1.5 miles away from the airport but they do offer shuttle service ro and fro
Apr 1 2017
amazingly poor service
Cons: Personnel at srop off were downright rude ... incompetent
Mar 29 2017
Damage on vehicle not reported
Cons: There was paint damage on the vehicle which was not reported on the vehicle upon rental. Upon return it was claimed that the damage occurred during my rental, which was not the case.
Mar 28 2017
Pros: quick transport and friendly workers at the pick up and drop off
Cons: car was older with high mileage , rattles,
Mar 28 2017
Wait for car
Cons: We waited more than an hour to get the car. Waited outside more than 30 minutes after they told us they were pulling up the vehicle. Appeared that they did not have enough cars and were waiting for some to be returned. Car smelled when we picked it up and the service rep said they had to clean up all the chips and popcorn left. Doubt I will rent from them again.
Mar 27 2017
Less than impressed.
Pros: Price was affordable given that I needed to return to a different airport.
Cons: Car was compact/economy... my reservation showed a small SUV... I was given a Nissan Versa Note while the website depicted a Nissan Rogue. Long line with employees standing around talking about lunch. Told me that only two computers were working... line increased, all of a sudden a new computer was available.
Mar 27 2017
Friendly and easy
Pros: Everyone at Thrifty was friendly and check-in and check-out was quick and easy.
Mar 24 2017
Pros: Car was clean and practically brand new. It got great gas mileage. My only problem came when I had a hard time finding their location to return the car. The road that they are on did not have a road sign, and you cannot see their sign from the main road. I drove around in circles for more than a half hour to get accurate directions. That service was very helpful. I will be more observant of my surroundings when I pick the cae up next time.
Cons: See above.
Mar 23 2017
Quick Work Trip
Pros: Car was clean and met expectations. Staff at the front desk were helpful with working out any issues.
Cons: The PHL location is not with the other rental cars, it is off the airport grounds. The shuttle was quick, but still a bit of a hassle. Make sure to check your receipt! They had the wrong daily price when I first picked up the car (which they easily corrected) and then at return there was a $3 fee for what appeared to be mileage even though I had unlimited mileage and they said they didn't charge for that. I was directed inside and talked with the staff and they immediately took the charge off and said they weren't sure what it was for...
Mar 22 2017
Worst rental service I ever received in the past 3
Pros: Not much to be happy with the service other than I guess a speedy return process with no added extras added on the bill.
Cons: Originally when I arrived in Philly there was no shuttle service which is necessary as they are offsite. Luckily a friendly Budget Rent-a-car shuttle driver that passed by 3 times saw me still waiting about a hour decided to help me out and get me to the location. Then the location was locked up by that time I got there after waiting over an hour mind you. I was standing in the proper #2 Rental Shuttle area as I had seen many other rental company shuttles stop there and I called the 800 number several times to confirm. The manager was about to leave when he happened to notice me at the front doors and got me the car. He said I must have been in the wrong area and that "he never gets out of there on time." Not the best thing to hear when you are traveling on business and still have another hour drive ahead. I used the rental car sparingly as well despite a strong lemon smell in the car masking what seemed to be vomit. I have been traveling for work all over the US for the past 3-4 years and this is the worst service I received since that time.
Mar 6 2017
Cons: The insurance plan is too expensive! And they wouldn't take it off for me after an hour when I wanted to cancel the insurance and just use my own car insurance.
Nov 30 2016
Very out of the way
Pros: The staff was informative and helpful -- they guided me to the nearest gas station so I could fill up before officially dropping off the car.
Cons: The location was pretty isolated, and it was unclear who was actually an employee in the parking lot.
May 3 2016
Cons: Its a few miles from the airport, so there's a bit of a shuttle delay in both pickup and drop off. Worth it if you're getting a better price. Their refueling fee is 10 dollars per gallon which is above and beyond any other rental agency. (For example, Alamo charges around 3 dollars a gallon, which is about a dollar surcharge of the current market rate.)
Mar 25 2016
Pros: Price, however they were comparable to a couple of other companies. The associate I dealt with was also nice to deal with.
Cons: The Thrifty rental site was a few miles off-field from the airport, requiring getting on and off of I-95 to get to it. That distance, coupled with the shuttle's poor frequency (they seem to run every 15 minutes) had me waiting both for pickup and at their location and curbside for long periods of time. Before I was initially picked up for rental, I was waiting curbside while every other rental company had several shuttles running before I'd ever seen even one Thrifty shuttle come by. They charged my credit card a hold of $350 that took several days to clear after I'd returned the car. I have excellent credit and a clean driving record but I've never seen any other rental car company hold funds on a credit card. It seemed to be standard practice for them as I noticed other customers enduring the same. Considering how far off-site the location is, you have the option to either deal with it or waste significantly more of your time waiting for a ride back to the airport and choosing another company.
Mar 8 2016
Pros: Waited 30 minutes at philly airport Sunday night for Thrifty bus to pick me up at Budget. It never came. I ended up hopping on a competitor's bus and rented from Enterprise.
Dec 29 2015
Good not great
Pros: Slow check in with only 1 person working the desk. At least 3 other counter staff/management walking around. Car was fine. Return was fast. The driver returning us to the airport drove like a maniac.
Nov 30 2015
November 2015 rental
Pros: It's one of the cheapest companies to rent a car from in the city. They location is not near the airport, but the confirmation email i received gave me the address so I could Google where the company was before. They do have a shuttle to and from the airport, and my car was clean and had a full tank of gas. I rented an economy car and waived the insurance so the price wasn't too bad.
Cons: They charged me $30 extra than what I was quoted online. The shuttle took a bit too of time to pick me up at the airport, but it was a busy evening so that's understandable.
Nov 29 2015
Thrift Car Rental at Philadelpia Airport
Pros: Good service. Friendly people.
Cons: Car had 44,000 miles and felt like it was worn out.