Find reviews that mention:
4.0
Car was out of alignment - rotted windshiled wiper blades PLUS they added Waiver costs when we declined.Reviewed Jul 8 2022
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8.0
Pros:Check-in was bad. Took to long. Agent tried to update us too much. Turn-in was excellent.Cons:Make the check-in faster without trying to sale more upgrades.Reviewed May 15 2021
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10.0
Cons:i would rent from them again, very pleased with everythingReviewed Mar 13 2021
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4.0
Pros:noReviewed Mar 13 2021
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10.0
Pros:They were a lot of help.Reviewed Mar 13 2021
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10.0
Pros:Easy drop off and pick upCons:Great experience, reviews say it’s far from the airport but if you know that going in, it’s not badReviewed Mar 11 2021
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6.0
Pros:Friendly staff.Reviewed Mar 11 2021
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6.0
Cons:Waiting for almost 2 hours at pick-up locationReviewed Mar 10 2021
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4.0
Pros:Staff was fine, but not enough employees to handle the amount of business. It's not cool for a Rep to get up and leave for break/lunch during a busy time. Drop off was fine.Cons:Fox needs to Pickup/Deliver directly to the Airport or move operation to McCarran Car Rentals for PU/Dropoff to accomodate customers better/faster.Reviewed Mar 9 2021
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2.0
Pros:drop off was easy, and the car was stableCons:I signed up for a JEEP- when i got there - only 4 suvs were left and they were Mitsubishi. NOT What was advertised and promised to us. Overall disappointed by the lack of professionalism and willingness to help us get the Jeep.Reviewed Mar 8 2021
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2.0
Cons:I was told by the employee at drop-off that the vehicle was dirty and would require a $75 fee. There was no damage to the vehicle, and the issue was with dust that had accumulated during our hiking. We were told that the fee was necessary because Fox would need to devote exceptional time and effort to cleaning the vehicle. My wife and I then proceeded to bang out the carpets with our hands, despite being short on time, and removed 90% of the dirt that way. The associate then agreed that the car was not worthy of a cleaning fee. So if we were able to sufficiently clean the car in less than five minutes with nothing more than our hands - why would a Fox associate say it required $75 extra? Vacuuming the car is a service I expect will be included in the price of rental. Nothing destructive had happened to the vehicle. There were no bodily fluids or chemicals or anything else that wouldn’t have come out with a simple vacuum and a wipe-down of the floor area. What this suggested to me was that Fox tries to sucker-punch its customers with exploitative fees as they are struggling to make their flights because they expect that we will have limited time to fight the charge. Even if we had left a hard-to-clean mess, the fee of $75 was totally exorbitant. It would have been almost 50% of the total rental. Associates need better training as to what constitutes a destructive mess versus something that can be cleaned with a simple wet cloth and vacuum. As I said, if we were able to “fix” the mess with our hands by banging out the carpets, it’s clear that this wasn’t something worthy of a $75 charge. This experience came after we had to replace the first car we got off the lot because of a slow leak in one of the tires. We also had to deal with extremely long lines during pickup and aggressive sales tactics. The whole car rental industry seems to be geared around screwing customers out of every cent possible, and Fox is no exception.Reviewed Mar 7 2021
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4.0
Cons:Requires 2 shuttle rides from the airport to get to location. Staff were very unfriendly and appeared annoyed to be helping customers. Pick-up process took over 90 min. Car was fine once the pick-up process was complete. Spend the extra few dollars and go with another car rental companyReviewed Mar 6 2021
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