Book Ace car rentals at Las Vegas Harry Reid Intl Airport

Reviews

Recent reviews

Traveler rating

Wonderful

21

Very good

16

Good

3

Okay

15

Fair

1

Mediocre

0

Poor

47

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car availablegreat price

car was cleanshuttle from the airport

get the carcustomer service

2.0

No internet service,. they won’t let me rent because they couldn’t verify me cell number,,, I live in a foreign country so I didn’t have phone service.Reviewed Nov 28 2023

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2.0

the price is different from websiteReviewed Nov 27 2023

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10.0

They were very accommodatingReviewed Nov 12 2023

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6.0

extended process and location to get rental car. No efficient, took over 1.5 hours to get vehicle after airport arrival. 2 shuttles required to get to the car rental company. Will never do this again. Lose time, lose enjoyment.Reviewed Oct 24 2023

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4.0

We had issues with two different vehicles. I’m not a fan of spending my vacation swapping out vehicles at a rental agency. Also - the in-house insurance is ridiculously high. As an international traveller they do not allow you to decline their added insurance this more than doubled the cost of our contracted rate. After reviewing our bill, there were insurance charges we had requested to decline for things like roadside assistance.Reviewed Oct 9 2023

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8.0

Didn’t have anything close to what we were told we were getting so had to pay a lot more. Kind of inconvenient to have to take two shuttles but they were timely and nice drivers.Reviewed Oct 8 2023

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8.0

Service was very good and professional. I know it's not their fault but the double shuttle is a pain after 6:00 pm.Reviewed Oct 3 2023

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10.0

good i liked every thingReviewed Sep 25 2023

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4.0

ACE has very limited pick up hours, they close at 10 PM on the dot. They will not wait for you if your flight is delayed. Their location requires TWO shuttles and is very inconvenient. The car was nice enough and the price was good.Reviewed Mar 15 2023

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4.0

Pros:The two staff members who assisted in the check-in process were kind and helpful.Cons:I saw other poor reviews but chose to ignore them. In retrospect, I wish I would have not gone with this company. Simply put, we rented a van but received a Dodge Journey SUV. Upon arrival, I was told this was the largest vehicle they had. Without luggage, this wouldn’t have been as much of an issue. However, there were five of us with five carry-on suitcases and five full backpacks. It simply wasn’t enough room. It was clear that there wasn’t an alternative vehicle that could be acquired, so I asked if any sort of credit could be given for having to go with a smaller vehicle. The kind worker went and asked who I presume was the head manager if a credit was possible. I was close enough to hear and see the interaction of the worker asking if a credit was possible. The head manager sharply responded “No…it’s a seven passenger vehicle. They ordered a seven passenger vehicle.” Clearly the head manager was only willing to consider a single point that was convenient for him and was unwilling to consider additional factors. The impact on our experience was the ride was significantly more cramped than we anticipated or desired. Also, I never was able to have full visibility out of the rear window due to luggage being stacked all of the way to the ceiling. Also, if your plane is arriving after 9 or 10 p.m., this company does not have a check-in on-site at the airport. It takes an additional shuttle to get to the place of business. If I had to do it again, I would have considered going with an agency that had a rental counter at the airport and that was available 24/7. This is no fault of Ace, but we found ourselves “stuck” at the airport due to them not having 24/7 access and our arriving just after the last Ace shuttle ran to the car pick-up site. One more thing…we also had an issue with them sending a text the morning of drop-off saying our vehicle was late despite the time I had established through Kayak not having arrived yet (I.e. the text came around 9 a.m. and our drop-off time was 11 a.m.). It’s not necessary to get into all of the details, but they charged us an additional day because they claimed we were overdue based on the original time the vehicle was picked up. But remember, we picked up our vehicle AFTER the time we said we would pick it up because we couldn’t get there the night before and dropped it off on-time on the day that it was due. In summary, while the price was great, it was simply a poor experience that moving forward I will consider paying extra to be able to deal with a more reputable company.Reviewed May 9 2021

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10.0

Cons:The line when picking upReviewed Apr 26 2021

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4.0

Pros:PriceCons:This company is not at the Las Vegas airport. There is a shuttle to the rental car area, and then another van to the rental car company 5 miles away off the airport. Prepare for the extra timeReviewed Apr 23 2021

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• How much does it cost to rent a car from Ace at Las Vegas Harry Reid Intl Airport?

  On average a rental car from Ace at Las Vegas Harry Reid Intl Airport costs $46 per day.

• What is the most popular rental car from Ace at Las Vegas Harry Reid Intl Airport?

  Standard (Chevrolet Equinox or similar) is the most frequently booked rental car type from Ace at Las Vegas Harry Reid Intl Airport.

• Does Ace offer shuttle or airport pick-up services from Las Vegas Harry Reid Intl Airport (LAS)?

  Yes