Greensboro SUV Rentals

Is experience was very easy. My agent, Ruth, in Greensboro was extremely pleasant and helpful. Thank you for making it easy!!

We arrived at GSO exhausted, after a very rough day of travel mishaps. The gent at the counter was super fast, courteous and kind. He even gave us an upgrade without us having to ask. Incredible experience!

I needed the rental due to a family member's funeral in Maryland so it was last minute it was suggested that i make the reservation ASAP but the funeral was delayed a day so when I needed to modify the reservation at the time of pick up the up-charge for the additional day was significant close to $25.00 over the daily rate for the other days and they were going to charge me double for all the airport taxes for the additional day. After some serious discussion I was able to get the taxes reduced to the same rate each day for the entire trip but that took a significant amount of time and I could have been on my way much sooner. Customer service could have been better!

I couldn’t actually rent the car after traveling to the airport to pickup the car. We were told by Alamo on the phone when we booked the car that we could pay using a debit card if it was attached to a checking account. Upon arriving at the Alamo check in counter we were informed that wasn’t true. Only a major credit card unless we were flying. We were charged for the insurance we chose to opt for. I’ve called Alamo and was told to contact Kayak. Good luck trying to actually talk to someone. I would like my money back. Timothy Frye

Everything was so easy and went very smoothly. From the employees I had contact with you the vehicle itself everything was an excellent experience.

Clean the cars.

Grateful to the employee who reopened for us when we arrived at 5:08 for a 5:00 pick up. We didn’t realize they closed at 5:00.

Staff was great- experience was far better than dealing with the rental companies at the airport!

Quick pickup. Van was ready when I arrived. No hassle at the counter.

Great car, comfort and features. What gets me is the price. Two days is like a monthly payment. I would rent more if it were more affordable. Still a great service.

understand the shortage of cars, but cars are just way overpriced right now

Great experience! I rented a car from Enterprise for two weeks while mine was in the shop. Partway in, my rental started leaking air quite badly from one of the tires; I had to fill it multiple times over two days. I called Enterprise, and they immediately switched it out for a different car. The whole transaction took about 5 minutes. Enterprise is definitely my rental company of choice from now on!

Good customer service, great vehicle and wonderful trip

The vehicle was dirty and only 1 choice to get.

When I got to the rental counter, I was told that there were no cars available. When I said that I had a reservation, it didn't matter because they had no cars available. What could have been better is if I knew there would be no cars available at the time I made the reservation.

Loved the newness and cleanliness of the car, ease of pickup and drop off, and was a great deal. The rep at the desk was also very nice

Pick up and drop off went smoothly. Everything was great!!

We found Thrifty efficient and friendly ...

They could have stayed open until I got there.

Only one person working the desk for THREE separate companies. It was a long wait. My suggestion , hire more help for your company , Dollar.

Easy In Easy Out !!

The car smelled like smoke

Please note this site is not at nor near the airports. If your flight in arrives before 8 am or after 5 pm choose an alternate location. Car selection is poor, and many who came in - with reservations- were told they did not have a care available. Drop off- no box- and they tell you they are not liable for anything that happens to the car if you don't personally drop it off. Poor service hours for travelers.

Very smooth transaction overall

We reserved a truck two weeks ahead of time to help my mother move. Hertz features trucks on its website, complete with pricing. We got a confirmation email with a confirmation number. A couple of days before the rental we got another email, confirming the reservation and reminding us to pick up the truck. We got to the rental office at the appointed time and was told "We have no trucks." I showed them the reservation confirmation and the associate and another she called over both insisted they had no trucks. The pad on the counter that showed various vehicles available even featured trucks. They shrugged and said there was nothing they could do. another associate, overhearing the conversation, came over and said "Let me see what I can do." He began calling other hertz locations in the area and finally found one 30 miles away that had just had a truck returned. He asked them to hold it for us and we drove the extra 30 miles to pick it up.

6pm reservation— no cars for over an hour- didn’t get the car I ordered

My only issue was I wish the van would have been a low roof..wind is the enemy of the high roof.

They didn't have any cars available

They told me it was an all wheel drive vehicle. I rented that because we were going to the mountains and there would be snow. When I got stuck in the snow, I realized it was actually a two wheel drive vehicle. I tried to call the Greensboro office but got sent to a national phone tree and couldn’t reach a live person. It sucked.

Made a reservation through kayak for a rental car, went to hertz to pick it up and staff was terribly rude and told me they have no cars and to call kayak to get a refund. Employee barely looked at me as he was too busy playing on his phone.

No customer service

Staff at Fayetteville were terrible. Greensboro staff was knowledgeable, but first car was not cleaned and ended up with electrical issues and we had to return to Greensboro. Lost over 4 hours on road to backtrack. Next car was also not sealed after sanitizing and was 1,400 miles and 5 months overdue for oil change. THIRD car was fine. Terrible car rental experience.

They did not honor my reservation and had no cars available

The people were awesome and the car did a great job. The only problem was how the rental returns were parked in front of the available cars so I wasn’t able to get my rental as quickly as I paid for. It cut into at least an hour of my time.

Could not even rent a car because apparently nobody accepts chime. Went from different location to different location and kept gettting the run around from everyone

Arrived at desk and told there were no cars available

I booked the car online early in the morning went to pick up the car they wouldn’t give it to me because apparently they were out of cars to rent out but my reservation was already completed with a confirmation number. Kayak should’ve told online that they didn’t have cars to rent out instead of having me go to pick up a car I thought I booked online then all of sudden the airport rental company didn’t have for me and my plans got canceled last minute also it was around 6am when I booked it went to pick it up at 8pm couldn’t get one at that time it was getting late I couldn’t reach any other company to rent me one at that time it was getting late.

Pick up experience: ladies at the kiosk desk were rude, slow and unapologetic. Drop off experience: Tried to return it an hour early. Terrible customer experience. Tried so long to try to get a hold of somebody to even inquire about this. No one at the airport desk, and called 3 different customer service phone numbers.

The vehicle was the best part of the experience

Reserve car and when I arrived there was none available. I ended up stranded

Waited 2 hrs at the pick up counter to get the car. Only one representative available with a long line of customers.

I like the deal that I have with you, but at the time of the pick up I paid for a Full Size car (Toyota Camry or similar) and I get a compact car (Ford Ecosport) and that was not what I paid for. The answer from the Budget was that they don’t have any other car available. I should get a discount from Budget because is not fair to pay the amount that I paid for a compact car

My reservation was canceled leaving stranded and scrambling to search for another rental.

Great experience during pickup and return. No problems with car, although outside was somewhat dirty. Didn't affect anything, though.

Misleading information given. Pick up not at airport. Counter person was very nice and helpful but end up paying twice as much. Car had a damaged bumper but there was no walk around of the car with me

The only issue is a slight lack of communication. Customer service said that we had all day to pick up the rental or up until the rental office closed. However, at the rental office the lady informed us that we are only supposed to be given an hour after our scheduled pick up time to pick up the rental. The lady was still very friendly and allowed us to pick up the rental but the lack of communication is an issue.

I was unable to pu vehicle.