Reviews for Alamo in Nashville
- All reviews 100%
Based on 68 reviews
Sep 25 2016
Cons: That there was no signage to know when returning the car and the staff was aware of that.
Sep 17 2016
Fare price, easy to use
Pros: Free upgraded car Kiosk to skip line Easy and fast drop of and pick up process
Cons: All good
Sep 3 2016
Pros: Quick pickup.
Cons: Car smelled faintly of cigarette smoke.
Aug 30 2016
Pros: Get to pick your own car. Used the automated car checkout. Got to cut the line
Aug 29 2016
Quick and easy
Pros: I just had to drive up and hand over the keys to the rental.
Aug 27 2016
Cons: I SPENT MORE THAN HALF AN HOUR IN LINE TO PICK UP CAR,
Aug 26 2016
Never had a problem renting a car in my life
Cons: Wouldn't let me pay for my rental with a Visa certified credit/debit card issued by U.S. Bank. Ended up having to use another company and pay almost 3 and a half times the rate I had been quoted from Alamo. Rediculous!
Aug 22 2016
Cons: The return line was so full of cars and so under staffed that we had to leave the vehicle and hope that the billing would be taken care of accurately. we could not even see the return staff from the end of the line where we parked.
Aug 20 2016
Pros: Good vehicle selection, friendly staff at all stages of the rental process, modern car in excellent mechanical condition.
Aug 16 2016
Check-in & check-out process super easy!
Pros: Choice of cars at pick-up.
Cons: The A/C lost steam about a third of the way to my destination. It was a hot ride!
Aug 12 2016
Pros: Quick check in, no deposit, greeted with a cold bottle of water on a hot day, and a last minute free upgrade as I went to grab the keys. Excellent prices, excellent service, and the friendliest workers. Thank you!
Aug 10 2016
Pros: Had to get a car on short notice. Easy pickup and drop off and all at a good price. Thanks.
Aug 1 2016
Best car rental
Pros: They let us get our car early? We rented an economy car and they were out so we got a free upgrade to a nice truck to explore the smoky mountains. The vehicle was clean and everyone was very friendly.
Cons: Loved everything
Jul 13 2016
Pros: A great experience for me and my family. We wound up with a brand new Kia mini van and I must tell you I am now a KIA fan. Great value. Great vehicle. Great experience
Cons: The 3rd party insurance purchased through the website wasn't really what I expected it to be and so I had to buy additional coverage.
Jul 12 2016
Pros: Nice people. Free upgrade
Jul 11 2016
Great experience overall!
Pros: Car was clean, ready to go as soon as we arrived. Simple process.
Jul 7 2016
Poorly maintained car. Lengthy, inefficient pick-
Pros: The car didn't break down.
Cons: I had to wait at the ticket counter inside the airport and then a second time at the booth where I picked up the car. The second wait seemed totally unnecessary, and the booth wasn't staffed sufficiently to handle the number of customers. The inside of the windshield was filthy, and I had to clean it myself. The wipers didn't work well. One of the tires was inflated 10 psi higher than the others.
Jun 16 2016
Pros: They had a selection of cars. The agents were friendly. It was easy to return.
May 10 2016
I do not have a Credit Card so..
Cons: Went around to all the rental agencies at Nashville Air terminal to get the best deal for sar rental one way to Cleveland Ohio Came to your Dollar Car Rental Center and told my final payment was to be 238.00 In Cleveland found it to be 487.00! for a one way? Rip Off
May 2 2016
Could not have been better
Pros: I was offered an amazing rate of 9.96 a day. The service in the airport at Nashville was a breeze. And I got a free up grade to a comfortable SUV got the weekend. I will absolutely use Alamo again.
Jan 2 2016
No car, no service.
Cons: I didn't like the fact that we had a reservation through Kayak and when we arrived to pick up the car we were told that they were all out of cars. Now, I'm not sure, but I think that the WHOLE POINT of a reservation is that they don't give away your car. The desk attendant just shrugged. It was at a major airport so I have serious doubts that EVERY car was gone from the rental parking deck. They likely just didn't keep somebody to get cars ready for the reservations that they had. On top of that, every other car rental company was gone or out of cars also (late on a Sunday evening) so we ended up having to spend money on a hotel and waste a day of our vacation because we didn't have car. Thanks, Alamo. Perfectly terrible service.
Dec 29 2015
11 hour drive with no radio
Pros: The pick up/drop off was fast and easy. Had to go into a branch to add a driver which was inconvenient but the process was also fast and easy. The car was very clean.
Cons: When you rent an economy car you don't expect luxury, but this car was the most cheaply made vehicle I have ever been in. The radio stopped working so I had to drive 11 hours from Baltimore to Nashville with no radio. When I complained all I got was a $25 coupon for a future rental.
Nov 28 2015
Pros: good service and fast
Oct 28 2015
Don't extend your rental without reading the fine
Cons: I needed to extend my rental by one day. That day would have cost me a weekly rate and a 175.00 additional charge for the car and coverage. I turned the car in and rented a car from another company, saving me $100 or so.
Oct 19 2015
Pros: Affordable Clean Comfortable Great customer service Fast pick up and drop off
Cons: They try to up-sell you at the counter, but that is every car rental agency. I just say no to everything.
Oct 19 2015
Great car, tricky changes at the counter.
Pros: The car, a Nissan Altima, was comfortable, clean, and fun to drive.
Cons: I made the reservation online with all my preferences, but my husband picked it up and ended up paying more than I'd planned or reserved because they sold unnecessary insurance at the counter (our policy covers rentals). I know it's our responsibility to know what we need, but if they had kept my reservation details and not tried to upsell at pickup, we would have saved money and stayed in our travel budget.
Oct 18 2015
Pros: Friendly and knowledgeable reps that completed the paperwork quickly with no surprises. The lot attendants were very considerate and every employee was helpful and cheerful. Clearly a well run location in Nashville.
Oct 12 2015
Pros: It was simple to drop off the car - just pull up, scan in, and go!
Cons: There was not a negative part of the experience.
Oct 10 2015
Cons: Very costly for a one-way return and when I tried to add one more day to rental
Oct 10 2015
Cons: You need to be careful with what they tell you. I upgraded to a larger vehicle and they told me no extra charge. Then when I go to check out there is an additional charge of almost 40.00$s. Their explanation was since I prepaid the gas I brought it on empty but because it was snigger car I had to pay the extra gas. 40.00$??!! So I did not have to pay, but it was a fight. No way to do business.