Irving Luxury Car Rentals

Cons: The car had some mechanic issues. Very noisy when driving in the freeways. Better take it for service

Cons: The insurance cost more than the rental itself. It more than doubled the total cost, and we just went with the "basic" package. Plus, it wasn't clear that we were to pay for the insurance when we returned. We thought that we paid for the insurance up front so that was an unpleasant surprise.

Cons: There was no car available for us for the time we reserved. I was told I'd have to wait about 90 minutes to get a car; and ,even then, there were no guarantees I'd get an SUV as I'd requested.

Cons: From irving tx til we arrived in Columbia sc we had tire issues, we had to keep airing the back tires, lights on, when dropped off they were on, I even called roadside numerous times.....case#160316798, please help adjust our rental fees for all the issues since we were charged fees for missing our flight :(

Cons: Poor customer service the truck was suppose to be a six seated however was a five seater which was uncomfortable for our family no others available. They called 2 hours after drop off with attitude stating we caused damage to the truck however if they had checked the contract they would have seen that the damage was pre existing when my husband called back to clarify they were rude and too busy to address his concerns and said they would call back with no return call

Cons: They told me I was late by more tan one hour so the reservation was cancelled then I waited for hours for a car

Cons: Did not like what l went through to get an exchange, had to go to four different locations before l was able to get another car.

Cons: I made a reservation about two weeks in advance of my trip, when I went to pick up the car the assistant manager told me they didn’t have anymore cars and they haven’t had any for two days. That’s not the end of it, when I inquired about why I wasn’t informed the assistant manager told me that they’ve been “trying to call me” But the problem is I actually called this particular Hertz office the day before pick up and then the morning of and both times my reservation was confirmed by the associate. This manager never apologized and showed a complete disregard for the inconvenience and then gave me an attitude for being upset quote “I don’t know what you want me to do” and shrugged her shoulders. When I inquired about my refund she said “we didn’t charge you” as she walked off to the back. I will not be doing business here ever again.

Cons: Send me a reimbursement due to false sdvertisement

Cons: Customer service, costs were not really what the car ended up in

Cons: Worst customer service ever. Filthy car, and customer service rep focus only on how to charge you more. Reservation terms indicated unlimited milage but they impose a 750 miles limit to rental. I will ever rent a car there again.

Cons: When it came time to get the car there were no cars available. I will never use Avis again.

Cons: First time I was told to clean inside vehicle before returning it.