I am writing to express my deep frustration and disappointment with the experience I had with Easirent. This was, without question, one of the worst customer service experiences I have ever encountered. Due to a flight delay—completely outside of my control—I arrived shortly after your location had closed. There was absolutely no way to contact anyone after hours, as no emergency or after-hours number was provided. This left me, as a paying customer, completely stranded and without support. I subsequently requested a refund, as I was unable to collect the vehicle through no fault of my own. Shockingly, I was told that because I did not cancel the reservation, I would be charged in full. I ask you—how exactly was I supposed to cancel a reservation while mid-flight with no access to phone or internet? This response is not only unreasonable but shows a complete lack of empathy, flexibility, and customer care. Penalizing customers for circumstances outside their control is unacceptable. I expected a minimum level of understanding, especially when airline delays are a known and common occurrence. This experience has shown me that Easirent prioritizes profit over people, and this is not how any reputable business should operate. I urge you to reconsider your decision and issue a full refund immediately.
Everything was alright expect for the car was pretty dinged up at pickup, which isn’t a problem except for the agent giving me the 10th degree about one of the already documented dings saying “it looks a little bit different.” That’s too intense, especially when the car was handed off to me with so much damage. If they’re going to be so intense about the pick up scan, they need to keep a cleaner fleet of cars.
Took forever to get/return the car.I actually had to dig out and show my insurance coverage…. ITS NOT AT DFW AIRPORT. Be sure and plan extra time (1/2hr minimum) for pickup and especially drop off, it takes a while to wait for the shuttle to the rental car center…then ANOTHER shuttle to the gates. The car they gave me needed new tires a 1000 miles ago-completely bald, and one was so out of balance it seemed like I was in a massage chair it bounced and thumped so loud…I had to stop and add air and was worried it would fail and I’d miss my flight. I should have spent the extra 20 bucks to get a car on the airport. The shuttle drivers were both great.
They had mandatory extra charges. Unlimited miles - but $25/day if you leave the state. AND $16/day toll pass rental - if you use it or not. And if you don't rent theirs and go through a toll - you are fine $25 - even if you pay the toll on your own. Mandatory extras more than doubled the advertised rate
Car was not in good condition. Far away from Dallas airports
Horrible! Do not rent with them! They didn't have the car i booked, then when they found one, it was 30 minutes away, and not clean, so I would have had to wait for the car to be cleaned! They kept you waiting around while they tried to figure out a car for you. So walked away with a much smaller car than I booked and just a horrible experience in total. Also the staff don't give a s***.
