Guest Reviews
Overall Rating
7.4
Good
Based on 3,844 reviews
Cleanliness
5.2
Comfort
5.6
Pickup/Dropoff
5.6
Value for money
5.9
Hertz car rental prices in Irving
| Minivan | $43/day | |
| Luxury | $71/day | |
| Convertible | $60/day |
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent Reviews
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great experience
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2.0
Cons: Was notified 30 minutes before pick up time there was no car available for me. I was told they would call me within 20 mins with a car & never heard back. I continued calling them throughout the day, each time there was a different excuse why there wasn’t a car available. Had to rent from enterprise
review from
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2.0
Horrible Customer Service
Cons: I made a reservation about two weeks in advance of my trip, when I went to pick up the car the assistant manager told me they didn’t have anymore cars and they haven’t had any for two days. That’s not the end of it, when I inquired about why I wasn’t informed the assistant manager told me that they’ve been “trying to call me” But the problem is I actually called this particular Hertz office the day before pick up and then the morning of and both times my reservation was confirmed by the associate. This manager never apologized and showed a complete disregard for the inconvenience and then gave me an attitude for being upset quote “I don’t know what you want me to do” and shrugged her shoulders. When I inquired about my refund she said “we didn’t charge you” as she walked off to the back. I will not be doing business here ever again.
review from
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10.0
Quality employee
Pros: The lady who helped me with pick up and drop off was amazingly helpful. She'll be the reason I book with Hertz in the future.
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6.8
The interior did not meet d standard. It stinks, the seats were dirty
Pros: Customer service was good,did not have to wait too long to pick up my car
Cons: Did not like what l went through to get an exchange, had to go to four different locations before l was able to get another car.
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2.0
Rude franchise of hertz
Cons: They told me I was late by more tan one hour so the reservation was cancelled then I waited for hours for a car
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10.0
Pros: The car was excellent! Great value, super comfortable, etc.
Cons: The insurance cost more than the rental itself. It more than doubled the total cost, and we just went with the "basic" package. Plus, it wasn't clear that we were to pay for the insurance when we returned. We thought that we paid for the insurance up front so that was an unpleasant surprise.
review from
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3.2
Unsatisfactory
Pros: Fuel efficient
Cons: Poor customer service the truck was suppose to be a six seated however was a five seater which was uncomfortable for our family no others available. They called 2 hours after drop off with attitude stating we caused damage to the truck however if they had checked the contract they would have seen that the damage was pre existing when my husband called back to clarify they were rude and too busy to address his concerns and said they would call back with no return call
review from
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10.0
Pros: It was a top-notch vehicle for an excellent value. Very well satisfied!
review from
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2.0
Tire issues entire way
Pros: Big trunk
Cons: From irving tx til we arrived in Columbia sc we had tire issues, we had to keep airing the back tires, lights on, when dropped off they were on, I even called roadside numerous times.....case#160316798, please help adjust our rental fees for all the issues since we were charged fees for missing our flight :(
review from
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2.0
No cars available
Pros: Not much
Cons: There was no car available for us for the time we reserved. I was told I'd have to wait about 90 minutes to get a car; and ,even then, there were no guarantees I'd get an SUV as I'd requested.
review from
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2.0
Most AWFUL customer service
Cons: The rental location where I went to pick up the car was awful. The customer service was insulting. The employee helping us was rude and entitled. He began the conversation by telling us that he did not have a car for us that we had reserved. Then continued to tell us that it was our fault because were delayed in our flight to pick up the car. He continued to tell us that we should have called him because we were late (when would have been in flight). He then continued to speak to us by blaming us. Never once apologizing. He was acted this way the entire time. Even when we walked around the car- he refused to note the marks on the car. I have never been treated so badly in my life in regards.
review from
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2.0
Sleazy sales people high jacking customer time.
Pros: Nothing.
Cons: SLEAZY sales people high jacking customer time. Had reservation for 2 wk business trip, they wouldn't honor price bec "they have final say on prices in their house". Also told me "I know u need wheels and that's all we have for you".
review from
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10.0
Quality employee
Pros: The lady who helped me with pick up and drop off was amazingly helpful. She'll be the reason I book with Hertz in the future.
review from
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10.0
Pros: The car was excellent! Great value, super comfortable, etc.
Cons: The insurance cost more than the rental itself. It more than doubled the total cost, and we just went with the "basic" package. Plus, it wasn't clear that we were to pay for the insurance when we returned. We thought that we paid for the insurance up front so that was an unpleasant surprise.
review from
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10.0
Pros: It was a top-notch vehicle for an excellent value. Very well satisfied!
review from
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2.0
Cons: Was notified 30 minutes before pick up time there was no car available for me. I was told they would call me within 20 mins with a car & never heard back. I continued calling them throughout the day, each time there was a different excuse why there wasn’t a car available. Had to rent from enterprise
review from
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2.0
Horrible Customer Service
Cons: I made a reservation about two weeks in advance of my trip, when I went to pick up the car the assistant manager told me they didn’t have anymore cars and they haven’t had any for two days. That’s not the end of it, when I inquired about why I wasn’t informed the assistant manager told me that they’ve been “trying to call me” But the problem is I actually called this particular Hertz office the day before pick up and then the morning of and both times my reservation was confirmed by the associate. This manager never apologized and showed a complete disregard for the inconvenience and then gave me an attitude for being upset quote “I don’t know what you want me to do” and shrugged her shoulders. When I inquired about my refund she said “we didn’t charge you” as she walked off to the back. I will not be doing business here ever again.
review from
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2.0
Rude franchise of hertz
Cons: They told me I was late by more tan one hour so the reservation was cancelled then I waited for hours for a car
review from
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3.2
Unsatisfactory
Pros: Fuel efficient
Cons: Poor customer service the truck was suppose to be a six seated however was a five seater which was uncomfortable for our family no others available. They called 2 hours after drop off with attitude stating we caused damage to the truck however if they had checked the contract they would have seen that the damage was pre existing when my husband called back to clarify they were rude and too busy to address his concerns and said they would call back with no return call
review from
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2.0
Tire issues entire way
Pros: Big trunk
Cons: From irving tx til we arrived in Columbia sc we had tire issues, we had to keep airing the back tires, lights on, when dropped off they were on, I even called roadside numerous times.....case#160316798, please help adjust our rental fees for all the issues since we were charged fees for missing our flight :(
review from
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2.0
No cars available
Pros: Not much
Cons: There was no car available for us for the time we reserved. I was told I'd have to wait about 90 minutes to get a car; and ,even then, there were no guarantees I'd get an SUV as I'd requested.
review from
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2.0
Most AWFUL customer service
Cons: The rental location where I went to pick up the car was awful. The customer service was insulting. The employee helping us was rude and entitled. He began the conversation by telling us that he did not have a car for us that we had reserved. Then continued to tell us that it was our fault because were delayed in our flight to pick up the car. He continued to tell us that we should have called him because we were late (when would have been in flight). He then continued to speak to us by blaming us. Never once apologizing. He was acted this way the entire time. Even when we walked around the car- he refused to note the marks on the car. I have never been treated so badly in my life in regards.
review from
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2.0
Sleazy sales people high jacking customer time.
Pros: Nothing.
Cons: SLEAZY sales people high jacking customer time. Had reservation for 2 wk business trip, they wouldn't honor price bec "they have final say on prices in their house". Also told me "I know u need wheels and that's all we have for you".
review from
Other suppliers in Irving scored
Where can I find Hertz car rentals in Irving?
3401 W. Airport Frwy #137, Hertz car rentals
Address
3401 W. Airport Frwy #137Phone
+1 972 594 4473Top Tips For Renting a Car from Hertz in Irving
- 25% of our users found rental cars from Hertz in Irving for $30 or less
- Book your rental car from Irving in Hertz at least 1 day before your trip in order to get a below-average price
- Compact rental cars from Hertz in Irving are around 42% cheaper than other car types, on average
FAQs About Renting a Car From Hertz in Irving
How much does it cost to rent a car from Hertz in Irving?
On average a rental car from Hertz in Irving costs $38 per day.
What is the most popular rental car from Hertz in Irving?
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Hertz in Irving.
How many car rental locations does Hertz have in Irving?
Hertz has 2 rental locations in Irving. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Dallas/Ft Worth & other airports (DFW)?
Yes
Does Hertz offer shuttle or airport pick-up services from Dallas/Ft Worth & other airports (DFW)?
Yes