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Clean, Very accommodating, courteous staff and comfortable amenities we were very pleased and would highly recommend
Fantastic location. We had an okay room. Restaurants are all incredibly expensive. You would expect much more for your money. We only had one bath robe, a small TV, and my front desk staffer was very unfriendly. She had me booked in three rooms for the same night and suggested I would have to pay all three. I said it was a mistake and eventually she got it sorted. For the price, you expect more. Would not recommend nor stay here again. I've stayed at SLS and Montr Carlo and would easily pick them instead.
Pretty hotel. They started to charge for parking!!! (This was not notify earlier in the booking) They give us room keys that don't work. ( happens more than one time) The walls don't cancel noise. I could still hear other people talking and in the middle of night. Placed unauthorized charge on the room for no good reason. Had to call to Ask the staff to make it correct, took very long time. Bad attitude also at one point they hung up on us. Iineffective staff that's was rude made the stay even more frustrating. Buffet quality of food, taste and atmosphere had lower dramatically!!!!!
Location is excellent and the hotel has a lot of nice amenities. The fitness center is well equipped. The conservatory was beautiful, as always. Check-in on Thanksgiving Day was packed, and we waited about 30 minutes in line. It seems like there could be a better system. Parking garage was incredibly crowded and, in fact, we had to park at another hotel one night because it was full. The air handling system is not as good as other hotels. It was incredibly smokey, even inside the buffet where smoking is not allowed but apparently diffuses into the dining area from the casino. And we had to trek through the casino to get to and from the elevator to our room, so we could not avoid the smokey air. They should look into removing the chlorine taste from the tap water, perhaps a reverse osmosis system or charcoal filter, at least for the water served in the restaurants. The bathroom had loose pieces of silicone caulking all over the floor. Of course, everything was quite expensive, from the mini-bar items to the hotel cafes/coffee shops to the water sold in the hotel shops ($5.25 for 1 liter) to the parking ($10/day).
fountain resort fee and parking fee. Room which was upgraded smelled like vomit.
location is good, I thought the overall cleaniness of of facility starting to look a little tired, rooms were ok but house cleaning did not do a good job for making up room.
Very luxurious, huge casino, welcoming staff. Fountains are a great attraction especially at night. We had problem to check in. Hotel didn't receive reservations from Kayak/Amoma. Took two hours and dozen phone calls to finally chek in. The pool area was great except there almost no sunshade umbrellas which are a must in Vegas sun.
Hotel property is impressive They dont provide any complementary breakfast or for that matter a cup of coffee
bed was very comfortable; food was good; everyone very helpful noisey room, no place to get away from smoke, needs several coffee shops 2 for s not enough
Comfortable bed and spacious room. I appreciated the fitness center and the various weights and cardio machines. However, it was located quite a distance from the rooms. You had to walk the entire casino floor, past the lobby to get there. You're really paying for the location on The Strip. The room was nice but what comes out to be over $322/night including all taxes, etc the room and accommodations themselves weren't worth it.
I loved the décor, most of the staff, and conservatory. The show (O) was great too! We had a couple of issues with staff, the main on being the guy who "checked" the keys before entering the elevators was rude and not at all consistent with who he checked (both in our favor and against). When my husband asked him about it he was combative and obnoxious.
Gorgeous common areas, comfortable interiors, and (importantly and uniquely for Vegas) a well-designed layout that makes accessing guest rooms easy. This is truly a huge resort complex, yet you can still get in and out of it from your room with ease. It was also easy to find adequate (albeit pricey) dining with minimal wait. There is nothing worse than having to wait forever to be seated at a restaurant in your own hotel, and this was never an issue in The Venetian. We thoroughly enjoyed it and would come back for sure. The rooms, while beautiful, are in need of modern amenities like charging ports, easy-to-access power outlets, better lighting controls, and larger TVs, just to name a few things. We stayed in a 1300 sq ft suite, and the living area was 40" or so. I realize this may sound trivial, but it's 2017 and this is a 5 star resort. Another issue we had was the relative lack of reasonable dining options. There are over 40 restaurants inside the property, but (aside from food court-type options) only a couple are reasonably-priced.
Room large, comfortable, amenities very limited, towels not overly abundent, they were rough not plush, soft Getting from one area of hotel to another difficult, finding way around was somewhat difficult. There was no hotel book which described Resturant's, where located
View room description is misleading. Only view was of empty pool. View limited view of strip. Save the $40 per night for upgrade. There at of the hotel was awesome. Will come back with standard room.
Clean and nice hotel in a good location. There's nice restaurants inside. The pool is crazy. We went down one day at 11:30am and there was not a free seat anywhere. Absolutely packed. Went down the next day a bit later so we expected there to be no seats available but there were towels laying all over seats and on the plants. It was very messy and disorganized. Here's a tip, instead of the staff standing around chatting where you collect the towels why doesn't one of them walk around and check for free seats and clean up the towels so guests don't have to ask every single person if the seat next to them is taken. Be careful of the surface near the pool when it's wet, if you are barefoot it can be very dangerous and slippery. I saw many people slipping over. 2 basic cocktails plus tax = $40. Ugh.
Decor is outstanding
It is a nice and clean hotel The carpets in the rooms need to be updated
The hotel in general is marvelous! The suite is extraordinary. Very venetian. Definitely coming back!
Parking lot so far away from rooms
The location and inside the hotel The pool was so disgusting and dirty
Beautiful, romantic Italian setting hotel. Room was huge and very comfortable. 3 TVs. View was good and could see the strip. A lot of restaurants, but they were very expensive. Although there was a food court that was reasonably priced. I did like the fact that the Palazzo and the Venetian were attached and you could use the casino vouchers in either casino Would have liked coffee in the room. Most hotels now a days have a small coffee pot in the room.
Decorations were wonderful and the room was very spacious and comfortable. Enjoyed eating at restaurant. Breakfast was really good! The entire place was very clean. Can't think of anything.
The staff, room, location, restaurants The elevators. ALL ELEVATOR banks are extremely slow and overcrowded. In some cases 20-30 minute wait to get to your room (or down to the lobby)!
This is a great budget hotel to stay in, the rooms were very clean and modern plus the beds were comfortable. Wonderful staff and location. I would recommend staying here Sunday through Thursday, Friday night was really crowded. This was expected for the price, the pool was small but fun, unsavory groups of frat boys walking around partying in the hallways, and very crowded elevators so crowded you had to wait awhile to get on.
The price of the rooms were about $75 with resort fee. The Internet service did not work.
Location is great. Staff was friendly. Price was good. Only thing I didn't like was that there was no soap. I don't Use body wash
The location was great, staff was overall friendly. To start this place is truly a maze. Waiting for the elevator was a nightmare. I feel like I spent most of my time waiting on one. I got so sick of waiting I took 20 flights of stairs down to the casino. Saturday morning between 7-8 am I woke up to a fire alarm in the hotel. Can I just say this hotel was more stressful than I imagined. I was really disappointed. I have added this hotel to my do not stay list.
Location is great. Self-check in system was very cool. able to skip long check in line We had a non-smoking room, but there was smoking smell around the entire floor. It was bearable though
the hotel was a great spot to have a classic las vegas feel without paying the las vegas prices. you can enjoy nice rooms, casino, and a pool all included. the rooms were a bit small and the elevators took forever to come when called. the hotel is not a premier hotel but on a budget it is worth a try.
The price didn't match the room, I figured the room would have been small with no amenities but it was the exact opposite. The room was large for just one person and came with refrigerator and microwave and I had a great view of the pool. It was also fairly quiet on the floor. Nothing to dislike at this time.
The staff solving my inconvenient with room Smoke odor in the entire hotel. An extra charge for resort fee that I was not awared.
great location! lots of fun things to do right around the hotel. great pool! the nook and nook express is seriously the best little restaurant ever! when checking in we were told that our booking for a non-smoking room with two double beds was a "request" and because of that, we were bumped to a smoking king room. this was at 1:00am after having stood in line for 45 mins (the self check in kiosks are a joke). we accepted our fate and couldn't argue with the front desk woman as we didn't have a copy of our hotel booking itinerary on hand. she did hold a room for us for the following day but the bad impression had already been made. after checking the booking itinerary there was nowhere on it stating that our room type was just a request and this is why i am so irritated by the whole situation. what's the point of booking of the room you want if they just decide to change for you themselves??
Price for stay Wi-Fi is limited to a certain number of devices in rooms. Not a good selling point when most people travel with multiple devices.
Central location, bathrooms were really nice, everything you need/could need is in one building.
I couldn't get a refund after I did not go on my trip due to illness
Convenient location Resort fees are a scam to extract money with little/no value. For the cost, the Health Club needs to be open 24/7 and have more equipment.
Location was great! Right in the middle of the strip. We were also able to leave luggage at the front, secured, before we were able to check into the room so we could go enjoy the strip! Not the cleanest hotel I have been to. Mold on the ceiling, bathroom counter wasn't cleaned very well, old dried pink/red liquid on the wall.
The hotel overall was great, staff was friendly and helpful. The pool was very very small for the size of the hotel and the hotel bathroom didn't have a fan for showering.
The gym and spa were very good. The hotel staff was pleasant. The food was good. Pushy aggressive sales people at Perfume 11 caused an overall negative response. I have already told five people to avoid this shop.
Everything was great! The wait to check in was a bit slow but other than that.... my favorite place to stay! Like I said the wait to check in on Saturday was slow an there wasn't even a long line! If clerk would of just made eye contact an said just one moment that would of been nice! But once being helped she was very friendly
The location and low room rates are two of the best things about TI. The pool is nice enough. The rooms are mediocre but cheap. The smoking is overwhelming in places like the casino and pool
I liked that it was central. The room was clean and fairly quiet. What it lacked was coffee maker or kettle. Your forced to buy a coffee maker across the street at Walgreens or spend 20 bucks a day on Starbucks. Very smokey environment could not spend much time in the casino. Very tight machines so don't plan on gambling here. Vegas is not a good choice for Canadians right now and I would avoid it. Totally overpriced.
The location is great, close to Wynn, Venetian, Mirage. The Suite was large. $5 tables during the day for fun. TI is a cheaper alternative tot he Wynn and Venetian and lets you stay in the same area and go back and forth walking to the nicer properties. The property and our suite were pretty dated. Our suite was large, but the furniture was old and worn out. The room was really dim at night, not enough lighting and it smelled like smoke even though it is a non smoking room. The hotel does not offer any kind of pressing service, they only have dry cleaning that they send out. My clothes were already clean, just wrinkled from my suitcase. Paying for cleaning them again and waiting one full day to get them back sucked. They charged a pretty hefty "Resort Fee" but I have no idea where the resort is. All I saw after being there for a week was my room and the Casino. I never went to the pool. I was disappointed they stopped doing the pirate show in front. Also, the restaurant choices suck. Who wants to eat at Senor Frogs when there are so many top chef places next door at Venetian or Mirage? Overall, TI feels like more of a downtown property than one on the strip. If you get it cheap, it's OK.
Location was great. Smokey smell everywhere, looks old, bathroom has lots of mildew/mold, very crowded and AC was too noisy.
Nothing... HOTEL .COM IS ALL LOT BETTER TO BOOK FOR ROOMS. They will not give REFUNDS.
Location was great! It is hard to get to your room. Especially when you have luggage.
No free parking . Was not given the option to park for 20 mins also while I checked in. I had to drop my rental car at the airport and return in Uber. While checking out luggage services refused to get my luggage at the North End entrance which is the designated pickup spot for Uber/Lyft ( this is deliberate to force you to use cabs) . I had to carry 2 carry ons and a large check in bag from one end of the hotel to another (half a mile almost) to reach the North end . Luggage services did not provide a trolley as well. Very disrespectful of paying customers. Luggage services , parking rules
The hotel is beautiful and much larger than appears on the outside. The pool side area looks inviting and they do offer a spa/gym that looks agreeable but my visit was purely for business purposes this time and I was unable to use these amenities. I had dinner at Mon Ami Gabi and it was fabulous. Menu was fantastic, staff was friendly and attentive, and the food was all brought out as requested and very very good. Petite Suites are gorgeous with a nice meeting/sitting area and two bathrooms which was convenient and the beds were comfortable. Upon arrival there was a very long wait to get checked in and it seemed like there were more employees standing around rather than calling on guests to help them. They have "rapid" check-in machines that seem like a waste of space as I couldn't get it to work for me no matter how I tried. The first room I was checked into was a beautiful petite suite but had a rancid smell and upon calling maintenance and waiting roughly an hour they came in and told me there was a gas leak coming from the sewer due to a broken seal in the toilet that the maintenance guys were aware of and shocked they actually put somebody in the room. Instead of helping relocate me and my luggage they had me pack my bags and go back downstairs to wait some more so that I could get reassigned a room. My second room smelled equally as bad but like a children's pool that hadn't been cleaned all winter. Within 15 minutes I had a horrible headache and was back downstairs. They moved me a third time and offered me a small credit to use in one of their restaurants or spas. Although this did not make up for what I had already been put though (and the stress, anxiety, and headache I was now stuck with) I was running late to a meeting that I should have had plenty of time to prepare for so I took what I could and ran. I had my meeting at their French Bistro and it was lovely. My bill came, I charged it to my room, and retired for the night knowing I had a very long day ahead. After getting back to my room I realized they have no water located in the room. I was exhausted and the thought of going back downstairs was dreadful so I just went to sleep. Upon waking I found my bill and realized they had not removed the credit I was given for my previous days troubles. I called downstairs and they told me that the restaurant, although located at Paris, is not owned by Paris and therefore was not approved for the credit. I was told if I wanted to speak with somebody at the desk upon check out then I was more than welcome but there was nothing they could do for me. So back downstairs I went, again. After waiting a few minutes I was helped by a lovely lady who tried her best to understand the situation and show that SOMEBODY in that hotel cared at least a little. At the end of the day I got onto a flight to come home wondering if I could every come back to Paris for anything more than a restaurant that wasn't even owned/operated by the hotel. I travel to Vegas for business multiple times a month and would like to be able to say I would try this hotel again but I am extremely unsure at this time.
It was comfortable, and the location was great. It was nice and comfortable, until I smelled something rancid in the bathroom. The smell was coming from one of those huge National Geographic sized cockroaches. I told the front desk but all they offered to do was clean the room . That ruined my whole stay . I paid to stay somewhere nice if I didn't mind roaches in the room I'd stay at one of the many cheap motels Vegas has to offer
Beautiful room. Comfortable stay. Able to use a kiosk to check in rather than wait in a long line to check in. Plus, we got to check in early! Being charged resort fees of over $30 per day. Pool is closed. We didn't use WiFi. What am I paying for? Plus only 1 of the 2 keys worked.
Eateries on property The experience, the crowd, the noise in the room, the drip all night long in tap of tub
. The coffee in the rooms were horrible. All and all ive stayed at a motel 6 and was more satisified with it than the Paris. Very disappointed and what a cheap place . The coffee in the rooms were horrible. All and all ive stayed at a motel 6 and was more satisified with it than the Paris. Very disappointed and what a cheap place
Very conveniently located. Excellent valet parking Main restaurant on casino floor very noisy. Unable to hold conversation.
lady at desk who helped me to check in, was the best. friendly, efficient, and knowledgable.
Very nice room. Night time registration staff was very friendly; day time not as much. We had to switch to another room because the first one we were in sounded like a strong breeze was constantly blowing, almost as loud as if a vacuum cleaner were right outside our door. They moved us immediately upon request.
The hotel was very nice with great staff. The location on the strip is great! Food was outstanding in all of the hotel eateries. Very easy access to all of Vegas either walking the strip, seeing the Bellagio fountain show across the road, or catching a taxi to see more of Vegas. Had prepaid for our room we thought and then was stuck with an unexpected resort fee upon arrival. Prices for everything from restaurants, drinks, to gift shop items are outrageous.
Bed was comfortable. Nice to have a coffee maker and a fridge. That the housekeeper didn't replace our used wash cloths. No shower cap and bad bathroom lighting.
Spring for the Petite Suite, well worth it!
Easy for me to charge my cell phone, Ipad I do not think, the room is vacuumed on the daily basis as I happened to see thing laying on the floor. Room Coffee is not free of charge, correct? My next trip to Las Vagas to see Mary and Dony show will be unlikely Ceasar, but I might change my mind.
Beautiful and fabulous casino was luxurious and over-the-top with marble and statues and the pools were awesome. I will absolutely return again.
Staff friendly and helpful and room imaculate Lack of staff at check in only 1 staff member after 20 mins another person arrived
Nice clean rooms Charges for internet, resort fee, etc. They just try to squeeze every penny out of you. I don't mind paying for things but I hate getting ripped off.
I was given a king size room even though I specifically requested a 2 queen room. I had to call several times for someone to help. I the end I had to give in to a rollaway bed as I was too tired to continue waiting.
There were no convenient arrangements for a simple cup of tea or coffee in the guest rooms which by the way is complimentary at most hotels.
Loved our room asst
Shopping, food and location. For the money I spent, I could have stayed at a much nicer hotel with a view of something besides a rooftop and the backside of another Caesars tower. It was a very disappointing room. I'll go back to The Cosmopolitan or The Bellagio next time.
How clean and fancy everything was That I only stayed one night
The tv in our room did not work and nobody came to fix it.
Quick, efficient check-in. Was offered a special offer to upgrade to a suite for an extra $75. Very quick valet parking services. Rigid check-out time
The bed and pillows were very comfortable. The sink drain was off the track and "closed" I fixed. The shower - the ring at the top kept sliding down to the shower head. The radio/alarm did not work. Lack of consideration for other patrons - sexual sound could be heard through the wall, the drunks yelling/swearing in the hall in the wee hours of the morning. No room in the refrigerator for any "leftovers" - it was filled with liquor, water so that there was no room for the leftovers I had.
Did not like how they sneak in the resort fee charge
Location, amenities, restaurants Main pool area closed for renovation
There was almost no in-room amenities like tea/coffee/bottled water... Also, parking is not free... Finally, resort fee is extraordinarily high...
Very expensive, expensive resort fee with no coffeemaker, charges for TOUCHING the mini bar, no access to a fridge, horrible smoky environment.
Needs a makeover
Only part of the entire stay that was positive was the Operations Manager finally coming through after having complained 4 times about my room and it still not being resolved. Housekeeping was an absolute joke. Leads me to believe that there is no communication between front desk and housekeeping. First night I check in, got a room with two queens. Almost jumped in to be to notice a big urine stain on the sheets. Thank God the second bed was clean so I slept in it. Oh did I mention the clump of long black hair on the ice bucket. Reported the issue the following morning and the girl removed the resort fees for two nights only to come back that evening to find the issue still glaring at me in the face. Reported the issue the following morning to the same girl I talked to the prior morning and this time all she offered was to remove one more nights resort fees (apparently as issues escalate the process to resolve the issue is to make the customer less happy). Much to my surprise I found the issue yet unresolved that evening when I returned to my hotel room. At this point I was thoroughly disgusted, what else wasn't cleaned in my room prior to me checking in and during my stay I wonder. Having found the issue unresolved I marched down to the desk to talk to someone that would give me more than a "We have done the most we can do" speech. I asked for a manager who too while apologetic had his hands bound with what he could do. When I asked him to go up to my room and see the issue for himself he informed me he had no idea that issue was unresolved for three days now. Eventually he pulled some strings and got me a ticket to a show and $50.00 credit for dinner. I work in the service industry and know that what most customers want is for the issue to be corrected and to some extent to be taken care of. After my first day that's all I wanted, I didn't ask for any money (company trip, company expense) so how hard is it to acknowledge a breakdown somewhere in the system, apologize and take care of the issue.
casino starting to look run down. food/resturant pricing seems high.
The casino and staff were nice For over 120$ for a room, I expect a little fridge and microwave in there. Even Motel6 has those lol. It was also a $20 charge to valet park the car, something that should be free for those staying at the hotel. Next time I'll just stay somewhere cheaper.
Beds were soft, pool was amazing and the view was incredible. I liked that the windows did open a little when the room got stuffy.
Loved the experience at Mirage Hotel. Very friendly crew, great room and great restaurants. Whenever I come back in Vegas I am definitely staying at Mirage again.
prefect location and good pool. Not impressed by the rooms which were supposed to be newly renovated. Overall, great location with plenty of good restaurants and bars close by. the room was below average but how long are you in the room?
The light on the bathroom didn't work. The iron didn't work. Check in time is at 1pm if not there's a early check in fee.
I liked the location. The hotel is right there near the strip and easy to walk to food and shopping. The lady that checked me in was really nice. The room was dirty and out of date. One thing that really frustrated me was the parking. I think when you check in they should explain parking to you. I tried to use my room key for parking and it still charged me $8.00. I probably won't visit Vegas for another 15 years.
Location seemed central to lots of stuff in Vegas. Casino and storefronts in the hotel. Price was reasonable. Sinks did not drain. Super irritating to have to had shaved, brushed teeth in a sink that wouldn't drain. Not worth changing rooms because I was there one night but this will definitely make me think twice about looking here again.
Price Worn out. The facilities look used and abused. Furniture in the room is horrible. Even the pillows are exhausted. The hallways look like they have seen much better days.
Good location, good pool No fan in bathroom, my AC wasn't working, I paid extra for view and got a view of back of buildings. No re refrigerator, even motel 6 has a refrigerator.
Location was great and right off strip. Walking distance to most attractions. Poor water pressure in room, no bathroom exhaust fan in room.
Funn Hey godf
The area we stayed in was dirty
Room , casino
Room size Hidden fees, clerk not friendly
Smaller, boutique hotel. Great showers. Complimentary SUV ride back to hotel. Friendly staff
The hotel management was unresponsive. I travel extensively for business and would never recommend this hotel.
The staff was amazing and attentive . Loved champagne hour and 24/7 coffee. The pool at the Beach club wasn't clean. I wasn't impressed with the quality of the slots area.
Great location, staff and property. The night club keeps you up all night. My bed actually vibrated, physically vibrated, from 11pm to 3:45am. Worst nights sleep ever! MAJOR Issue that needs to be dealt with!
Service was the best i've experienced in Vegas from the moment you walk through the door the valet lets the front desk know who has arrived prior to your checking in so they literally already know your name as you walk up to check in, to the countless interactions you have with the Cromwell staff. This hotel outshines the likes of the Encore! The rooms are a clean and very well designed! I'll be a repeat customer for sure!
Great location and facilities. You can hear the night club music loudly in your room until 4AM.
I loved absolutely everything! Staff was very helpful and friendly. I will be staying here again in the future! No complimentary breakfast. I heard Giada's was amazing but couldn't get a reservation either of the two days I stayed.
The Cromwell delivered! This has been by far the best stay in Vegas. They exceed in customer service and deliver 100% satisfaction. No waiting to check in and absolutely amazing rooms.
Clean, Fresh, New, Great Staff, Great Business Cetre and Gym abd most of all very quiet. No coffee or water in your room.
The bed was very comfortable. The fridge did not have any storage room for stocking our own snacks or drinks. This was inconvenient because we brought items to stock the fridge. The bathroom sink did not work properly and squirted out toward us multiple times. We always bumped into the center table by the couch. Although the room is very large, we felt cramped by the couch area. Only one bathrobe of the two was plush material.
We chose to stay at valleys and not go to the Bellaggio because it was third of the price. We were so impressed because the rooms were big and clean, the bed was comfortable, the bathroom was pretty and clean and tidy, and there was a little food court downstairs which made it very easy to grab something on the go without breaking the bank. We spent the money we saved going to other hotels around us. The Paris Hotel is adjacent via a tunnel between valleys in the Paris Hotel which made it convenient because Paris has a great night life and we never had to really even leave to go outside to get there.
Perfect location it is in the middle of everything. Easy to get to the strip. The "resort fee" is ridiculous. Defiantly did not get the resort feel, but overall still a cheap hotel.
Room was clean, king room wasn't available on the first night, but transferring to different room on the second day was easy. There were no amenities in the room like a refrigerator, coffee maker, or microwave. We like to take leftovers when we dine out, and there was no way to store or reheat our food.
Very centralized and near some great attractions on the strip. Excellent value on the cost. The bed in our room was old and saggy. Everything else was fine.
In the middle of the strip, big room, go the room for a decent price (besides the resort fee) We got to the hotel and the self check in machine didn't work for me and sent me to the desk. Then I had to wait in a line that only had one person checking people in. It took forever and it was a horrible 1st impression. They need to have a few more staff checking in people because one person isn't enough during higher check in times. Everyone in line with us was irritated.
I enjoyed our room and the view. It was big and comfy and we weren't all on top of each other. The food downstairs and outside were great. It's in an amazing location and if you want to walk to strip it's convinent in location. I did not like the lines to check in or the staff in general. They were not very nice and didn't seem to want to help. I tried calling for a late checkout and they denied me a late checkout and said ballys couldn't do anything for me. I would understand if there we maids on my floor cleaning but there weren't any. It's Vegas, people get in late and want to sleep in past 11 in the morning but they would not let us even stay an extra 20 minutes. That is something I always look for in a hotel and ballys seemed to not want to accommodate us. So I'll stay somewhere else next time!
Nothing !!! Customer service was horrible. Rooms were dirty, heather didn't work , shower head was broken , the shower room light bolb was burned, whither and waitresses were super rude at the casino , customer service was super poor and I did not enjoy any second of my stay at this hotel. Requested refund but was rejected in very rude wat. Dissatisfied custo r will never return to this hotel !!!
Location Front desk service sucks
I love the large room we stayed in and that there was a mini fridge. The bathroom was spacious also. The online checkout was super convenient! You can't beat the location right in the middle of the Las Vegas strip! Black marker stains were on the sheets. The headboard on our bed did not look like it was cleaned. The counters were definitely not wiped down, there was sticky residue left from the last guests.
The location and the price Our rooms is all the way at the end of the hallway
Outside appearance is deceiving. Rooms are nice and clean even though the outside has not been remodeled. I booked through getaroom and it was extremely frustrating trying to add a guest to my booking since I was not going to be able to check in myself. Bally's would not help and had to call getaroom FOUR times to fix the problem.
Lobby hasn't been updated in years but rooms are comfortable and clean. Walk to rooms is much better then larger hotels. Could use a update on gaming and food area. Color scheme has been same for years.
The rooms were nice, had a fridge, a safe, a nice tv, etc. There is construction and you have to park in back. This wouldn't be a big deal if there was a taxi circle- which there isn't. We asked the staff to have a taxi waiting for us at a particular time, and after waiting 10 minutes, we decided to walk to a different hotel to get the taxi. If they aren't going to have a good way to get into the hotel- they need to do a better job ensuring people can get taxis to go where they need to be.
The hotel was great, a little smaller than the other hotel's on the strip but this hotel has reasonable food options and is accesssible to the strip right across the street from the Mirage. You couldn't find the hotel parking area. Need better signs or directions to get to the parking lot.
Everything else. The bathroom sink overflowed from malfunctions.
Location is perfect. Room was clean. Cleaning Lady didn't steal, did a great job. Ladies walking the Casino floor were VERY helpful and fun, directing me to the fun games and being enjoyable to speak with. Broke the toilet handle, couldn't flush without some work. Broke the shower handle, couldn't turn off the water without lots of struggle. Casino is aged. Construction. Lady working the lobby was not easy to speak with, not really a fun person, you could tell she was tired of being there.
Outstanding staff and customer service. Clean, comfortable rooms. Perfect location on the Strip without the price of a luxury strip casino. The little casino was and food options were good too! One suggestion - Don't book a room on the south side of the hotel unless you want to see and hear the trash compactor at work early in the morning at a neighboring hotel.
Location, small feeling of old vegas! Hard to get a cab around back
I enjoyed the location of the Casino Royal. It was perfectly situated to all the major hotels. I was able to easily get to a couple of the larger hotels where my convention was being held. I also enjoyed the fact that an Outback Steakhouse restaurant was attached, and a Ben and Jerrys. The Outback Steakhouse provide a great menu and atmosphere for dining. The room was very nice though small. However, it provided all that I needed to enjoy my stay: a fridge, keurig coffee/tea maker, counter space, desk etc. It was very clean too. Since I am not a smoker, having to navigate the casino to get to the rooms made it a bit challenging with all the cigarette smoke. Other than that all was good.
Location to the strip Did not get discount i was promised over the phone. Manager on duty would not fix the issue. Very disappointed.
I really liked the restaurant downstairs - they had amazing salad there were few outlets in the room and the ones they had were chinsy ones that the charging block didnt fit tight into.
Location only. The hotel is in desperate need of a remodel. The Valley Tower is remodeled but the others are dilapidated. There is a charge for everything including parking. There is no coffeemaker in the room and no refrigerator.
When I booked our Rooms, We booked for Mardi Grass Not Carnaval. Our Door Needed To Slam It Hard In order To Close. I Was Also Told That I Would Have $10.00 Credit For Each Day Because We Didn't Have To Get our Room Clean But we Could Ask For Towels Etc. Overall I Was Not A Very Happy Client
Clean, well appointed hotel, great staff, very friendly. Close to the mono rail and the strip.
i like the excellent location ... the room was nice bat very noise you can hire noise from the ac.. extractor outside maybe on the roof it was a in comfort night for next day of work.......
The parking was low stress, and so convenient. Staying where the show was made it nice. The late checkin was frustrating. We had to pay extre to check in befor 4 pm
My second time staying here. The 1st time wasn't bad but then again I had a suite. This second time was horrible. Staff was rude. And they messed up our room check in. We had to change rooms. They over charged. And the room was so gross! The couch looked like it belonged in a horror movie! Everything!
There were some internet issues which took a few minutes to resolve.
We travel all the time. Our family stays in many different hotels. I feel we were misled on price. What they offered online was a great price. When we arrived taxes , resort fees and parking fees were all added on top of the total that was given online. Turned out to be double... :( Then made it worse when we arrived at our room finding it to be dirty with stained carpet, and out dated furniture from the 90's. Also food was very exspensive. I wish there would've been more of a selection offered.
Free parking Rooms need an update. Furniture frim the 80's as well as carpet an elevators. Very outdated overall
Clean room Not clear about booking a King room online and getting tot he hotel saying that we will be in a queen room. Shady business.
The value, size, and cleanliness of the room
Best kept secret! Quiet, but right there in the middle of the strip. Can use the Falmingo pool, but Hiltons is much more relaxing. Great staff, rooms were wonderful, and the little store has great breakfast! I would stay there anytime! N/A
Hotel is in a good location behind the Flamingo.
The staff was helpfull the location was perfect. Room temperature was freezing, The heating system is not good.
Location, staff, cleanliness, etc. No complaints.
This Hilton was excellently located, right in the middle of the strip, and at the back of the Flamingo property. It's a six-minute walk across the street to Bally's and the concourse to Paris; it's a ten-minute walk across the Strip to the Bellagio and Caesar's. We had a spacious and comfortable suite with a large, jetted soaking tub, a sitting area with a couch and coffee table, and a practical kitchenette that included a fridge, microwave, sink, and some dishes/flatware. We were very pleasantly surprised to find that the fridge in the kitchenette, unlike other luxury Vegas hotels, was empty, so we could use it for our own stuff. I hate it when the fridge is stuffed with mini-bar offerings that I've no intention of ever using; I find it especially obnoxious when the fridge shelves are on some sort of auto-scale that tracks if you've tried to remove a mini-bar bottle to make room for something like a personal water bottle, and charges you for the "missing" items. There was none of that nonsense here, thankfully. The Hilton has its own pool just for its guests, separate from the Flamingo property, which we appreciated. It was about 100 degrees when we were there, and we didn't want to use the extremely crowded and noisy Flamingo pool. The Hilton is unfortunately on the back side of the Flamingo's pool area, and every day is party day at the Flamingo pool. The disco music blared at bomb-test volume from noon to six, every single day. Even with the windows and blinds shut in our suite on the 6th floor, the music is still earsplitting, but I suppose the upside is that the music tends to drown out most of the drunken partiers in the Flamingo pool. It was nice to have our own pool for this reason, but the Hilton pool area stank like a four-day-old dead skunk, on account of a nearby garbage dumpster in the blazing sun. We nearly gagged on Saturday when we tried to use the pool. The jetted tub was impressive and comfortable, but didn't drain on its own. We had to pull and hold the drain plug continuously until the water had fully drained; it kept slipping back into plugged position without someone holding it up. I also would have appreciated a little more privacy between the jetted tub and the rest of the room, like a sliding glass tub door or something.