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location is good, I thought the overall cleaniness of of facility starting to look a little tired, rooms were ok but house cleaning did not do a good job for making up room.
Comfortable bed and spacious room. I appreciated the fitness center and the various weights and cardio machines. However, it was located quite a distance from the rooms. You had to walk the entire casino floor, past the lobby to get there. You're really paying for the location on The Strip. The room was nice but what comes out to be over $322/night including all taxes, etc the room and accommodations themselves weren't worth it.
Pretty hotel. They started to charge for parking!!! (This was not notify earlier in the booking) They give us room keys that don't work. ( happens more than one time) The walls don't cancel noise. I could still hear other people talking and in the middle of night. Placed unauthorized charge on the room for no good reason. Had to call to Ask the staff to make it correct, took very long time. Bad attitude also at one point they hung up on us. Iineffective staff that's was rude made the stay even more frustrating. Buffet quality of food, taste and atmosphere had lower dramatically!!!!!
I loved the décor, most of the staff, and conservatory. The show (O) was great too! We had a couple of issues with staff, the main on being the guy who "checked" the keys before entering the elevators was rude and not at all consistent with who he checked (both in our favor and against). When my husband asked him about it he was combative and obnoxious.
Location is excellent and the hotel has a lot of nice amenities. The fitness center is well equipped. The conservatory was beautiful, as always. Check-in on Thanksgiving Day was packed, and we waited about 30 minutes in line. It seems like there could be a better system. Parking garage was incredibly crowded and, in fact, we had to park at another hotel one night because it was full. The air handling system is not as good as other hotels. It was incredibly smokey, even inside the buffet where smoking is not allowed but apparently diffuses into the dining area from the casino. And we had to trek through the casino to get to and from the elevator to our room, so we could not avoid the smokey air. They should look into removing the chlorine taste from the tap water, perhaps a reverse osmosis system or charcoal filter, at least for the water served in the restaurants. The bathroom had loose pieces of silicone caulking all over the floor. Of course, everything was quite expensive, from the mini-bar items to the hotel cafes/coffee shops to the water sold in the hotel shops ($5.25 for 1 liter) to the parking ($10/day).
Fantastic location. We had an okay room. Restaurants are all incredibly expensive. You would expect much more for your money. We only had one bath robe, a small TV, and my front desk staffer was very unfriendly. She had me booked in three rooms for the same night and suggested I would have to pay all three. I said it was a mistake and eventually she got it sorted. For the price, you expect more. Would not recommend nor stay here again. I've stayed at SLS and Montr Carlo and would easily pick them instead.
bed was very comfortable; food was good; everyone very helpful noisey room, no place to get away from smoke, needs several coffee shops 2 for s not enough
fountain resort fee and parking fee. Room which was upgraded smelled like vomit.
The manners of all the staff we spoke with as remarkably polite, helpful and respectful. Beautiful hotel, loved the big spaces and the art in the rooms, the piano player in the lobby, the flowers, the amazing massage I had in my room, the quick and helpful response by reception and how delightful all the receptionists were. Perfect location and amazing view to the fountain. Got amazing cosmetics by a promoter who was there for the plastic surgery conference. A can of hot chocolate is $15-$23. C'mon people, it would come on a golden platter brought by a stripper for that amount. Everything else was perfect.
Hotel property is impressive They dont provide any complementary breakfast or for that matter a cup of coffee
Excellent location. I forgot an item and it was found. It will be mailed to me. Staff were very kind and friendly. A lot of tourists and visitors in the hotel. It is busy at all times.
Very luxurious, huge casino, welcoming staff. Fountains are a great attraction especially at night. We had problem to check in. Hotel didn't receive reservations from Kayak/Amoma. Took two hours and dozen phone calls to finally chek in. The pool area was great except there almost no sunshade umbrellas which are a must in Vegas sun.
Staff were awesome to deal with. Very friendly, from check in, cleaning staff, to check out! Nice hotel, and the food was great. I found the casino was smokier than others on the strip. As a non-smoker, I found this discouraging. And the walk from the strip was a bit of a pain.
Had a great coupon deal for one night at a wonderful, classy place. Sharp, professional, top-notch hotel!! The Casino floor was busy and there are a lot of hotel restaurant choices. My favorite experience was at check-in: when the line at mid-morning got a bit long, I watched a manager quickly find another six or eight staffers for registration and 'boom' the line was gone and I and others were taken care! Smoking in the casino, but that is everyplace in Las Vegas.
Nice, but not 5 stars
Room amenities were excellent, the integrated technology made it an exciting new experience. The bed was extremely comfortable and the bathroom layout was also superb. The floor in the bathroom wasn't not clean to the 5 Star level. My wife drop her earring and I ran my hand across the floor to retrieve it and it came up completely covered in dirt and dust, would not expect this form a 5 Star rated resort.
everything but the wifi please up you wifi game!! It is one of the most important features!
Smoking in casino
Great customer service
Very beautiful place, very stylish. There are tons of restaurants, shops and art pieces throughout the property. There's a night club Jewel there too. The concierges are super helpful. You can check in and out online. The hotel is situated well, can easily cross over to Cosmopolitan nearby. There's also a free tram, which can take you to Bellagio. I thoroughly enjoyed my stay and hope to come back again sometime. The pools and the hot tubs hours are 9 to 5. I was at Aria for a conference and 9-5 is when its activities are taking place each day, which made it difficult for me to enjoy the pools and the hot tubs. Managed to do it just one day, when the conference activities finished an hour and a half earlier. We did have our conference's party by the pools, but I'm thinking not every day they must be using the pools area for private events...
Aria has a great location on the Strip. Very convenient to check out Bellagio founrains, nightlife at Cosmo or just staying within rhe City Center confines. Its a bit smoky in the casino area but not any more than others.
It's in an amazing location close to everything. The restaurants are great and the shows are amazing. Also, the housekeeping staff were really nice and attentive. Some of the casino staff were extremely rude and condescending.
We upgraged for the king spa suite, we received half mini bar empty and half can of sprite (someone drank it and put it back to the bar) they only give 1 shampoo, one soap and etc... but we were a couple! The hallway was always loud, doors shutting and screaming, i called and say on advanced its our honeymoom, expected a little more and unfortunately was really disappointed. The phones at the room are from the 50's. And the room wasnt real clean. Looks old, not enough lights. We upgraged for the king spa suite, we received half mini bar empty and half can of sprite (someone drank it and put it back to the bar) they only give 1 shampoo, one soap and etc... but we were a couple! The hallway was always loud, doors shutting and screaming, i called and say on advanced its our honeymoom, expected a little more and unfortunately was really disappointed. The phones at the room are from the 50's. And the room wasnt real clean. Looks old, not enough lights.
Our housekeeping lady really nice There casino employees were very rude and in a way racist
The hotel keys didn't work when I first arrived at the hotel and had dragged my stuff up to my room. When they didn't work I was pretty bummed, but the cleaning service who were nearby were kind enough to let me into the room and get in touch with the front desk for me. They were gracious and upgraded me without hesitation.
- Close to bus line - Central location - A/C unit constantly ran, even on AUTO!! - Smoke smell inside non-smoking room - Room very dark (WEST) - Inconsistent water heater - Vanity sink did not drain well - Overall, room did not seemed as "Fresh" as expected
room was given away and no reservation. had to argue for 30mins to finally get a room at 3AM.
Nothing My reservation was never booked. I arrived there from a 6 hour flight and did not have a place to stay. I had to stay on the phone with Getmearoom.com for two hours. My daughter was tired. Had to go to another hotel. I will never use this web site or Kayak again. Worst experience of my life.
Room was well appointedvand clean. Staff very nice and friendly. Great new morimoto restaurant. Casino air was pretty dank. Major partiers hauling in coolers 2 at a time.
We arrived early in the am so our room wasn't ready, so they offered us an upgrade to a suite for a very reasonable rate, we took it. The room was very comfortable, and I liked having the extra space. Everything was clean, the temperature in the room was perfect, as I like to warm, and my husband likes it cool. (we traveled in Jan). I liked the convenience of the tram which stops at several hotels as you work your way north to the Stratosphere. I also enjoyed the spa, getting a massage and using the whirlpool and sauna too. The staff all around the hotel was incredibly friendly. I would stay at MGM again. What I missed was a clock, a coffee pot, and a refrigerator to put our leftover food in. You can't use the mini bar fridge for food or you get fined $50. You have to rent a separate fridge for $25 which I think is totally ridiculous.
The lazy river is amazing and the pool waitresses are great (especially Kaitlyn!) The front desk staff are incompetent. We checked in early on Friday morning and were only staying for 2 nights. The hotel didn't have our 2 queen room available so they upgraded us to a suite (awesome right?) WRONG. They then proceeded to tell us we owe an extra $80 per night for the suite that we didn't ask for! So I refused to pay and instead they made us sleep in the suite for one night then MOVED us to another room at 11am the next day! So inconvenient. I am a breastfeeding mother and needed a place to pump during the day and had to pump in a bathroom instead of in my room because our room wasn't available! Complete lack of respect for my needs. Will never stay here again.
Room service never came in day before we left. Ran out of toilet paper. Ice machine was broken. Told to go to another floor for some. Outlets on wall don't hold your plugs they fall out.
Location Bathroom was horrible. The sink was clogged and the water pressure in the shower was too low to take a comfortable shower. Told the front desk but no one came to look at it.
Quiet, fully non smoking hotel with beautiful rooms. Service was outstanding. WiFi issues. Dining very limited
Kyle helped checked us in and he was great. I was in a bad mood and he turned that right around and the rest of the weekend was sweet!
Nicely appointed and comfortable. The two small water bottle per day policy
It is very disappointing to have one of my favorite hotels play games with charges. Parking is $18 and the resort fee is $32; so, if you are comparing prices to other similar hotels, you need to add $50. And, I challenge you to find these charges in anything published by the hotel or the consolidators.
The hotel is nice, with very nice staff. Easy to get to otherhotels and casinos on the main strip. The lack of a casino at the Vdara makes this a little bit quieter. Unlike most hotels in Vegas, the Vdara does not have self-park. You can use the Aria's, but it is a long walk under the hot sun. Valet is $18/day and includes in-and-out priveleges. Not a bad deal, but still something worth taking into account. The suites in the Vdara only contain one bed. If you're traveling with a friend or co-worker, this could get a little awkward as the fold-out couch is anything but comfortable.
Clean new Lower key Close to cosmo Pool just ok
We loved that the hotel did not have a casino. It was a nice break from the lights, noise, and smoke you experience at other hotels and resorts. Walking to nearby attractions like the Aria, Cosmo, and shops were easy too.
מלון ברמה טובה שקט מאוד לעומת כל ההמולה של וגאס... הריח של המלון כשנכנסים ללובי מממ נפלא. חדרים ברמה גבוהה מיטה נוחה מאוד. יש בחדר כיריים חשמליות. תנור וכל מה שצריך כדי להכין אוכל למי שמעוניין. צריך להתקשר לשרות חדרים ולבקש כלי בישול מומלץ מאוד למי שמחפש קצת שקט מכל ההמולה שמסביב
My bathroom sink was broken and I notified the staff an they never made an attempt to fix it. Also they almost mistakenly moved my stuff out of my room. Good thing I was leaving as they arrived to do so. The food onsite is bad and expensive - not a lot of options as you basically have to go over to the Aria to get anything
Vdara is an awesome resort! I stayed on the 53rd floor and the view is just amazing. My only criticism is the $18 per night parking fee & high resort fee, ouch.
Non-smoking and no casino A bit of a walk to the convention centers.
The staff was amazing. Gretchen was fantastic when I checked in and she really took care of us down there! The location, too far from the strip
Hotel was good. No micro oven and fridge in room
Didn't like the roller coaster view (patrons screaming). Light sleepers should request a room farther away from the roller coaster.
New York New York NY Hotel has been I go to place for Las Vegas for many years. Has a great location, decent food service within the complex, and a okay Casino. The property is simply getting tired... It's time to do the overhaul of the entire facility especially the rooms.. casino. I don't believe the furniture is been changed within the bedrooms and for many years.
The hotel was outstanding, as usual. Clean and efficiently operated, the staff takes pride in this hotel. Make your hotel reservation at any website but Kayak. My choice for airline reservations, their partner group for hotel stuff---not so much A drink coupon with our room upgrade never materialized. The state of Nevada now mandates that parking along the strip costs 10 bucks a day, so plan to walk a lot. Casino is run by corporations that focus only on profit. Likely will opt for Indian casinos over any Nevada venue going forward. (Will still run to the Nevada border for ammo since I live in Cali.)
I took my best friend for his birthday. We spent the night at the New York New York aND from checkin to check out it was awesome. The times square piano bar was where we ended our night singing at the top of our lungs and that was after eating some of the best pizza in Las Vegas! Also the rollercoaster is pretty awesome too. Worth the money. Obviously the smoke is a turn off but they allow smoking in all of the casino's there so that is hard to get away from. Also War yep good old fashioned higher card wins is a game they have there but some nights it is closed that sucked.
Bathroom faucet was broken and there was no coffee maker. Really loud at night.
Overall layout and variety of restaurants was hreat
It was clean. The staff was very accommodating. I would stay there again. It's right on the strip and there's easy access to everything.
Linens, beds, and pillows were very comfortable. The hotel has a cool look. Rooms were dated and the roller coaster could be heard in the middle of the night in the room. There aren't many bars.....we had to choose between Mexican dancing and a piano bar where they were charging a cover, even for hotel guests.
The night clubs really rock. The restaurants are outstanding. Everyone was fantastic there. The shows and the clubs are edgy and not appropriate for kids. We went for our 25th anniversary and I was afraid perhaps I should have spent more. Wow, we had such a great time. It was the memory I was hoping to make. For the price, it is a great value!
Upsetting you have to pay for parking customer service very poor my deposit hasent been refunded yet I won't stay there again
Hotel staff very accommodating. Good restaurants. Unavailability of MLife staffing and rude behavior when leaving. Always had discounts when checking out. No longer.
Room was spacious and clean Pools seem small
Okay Resort fee
The pool. The food. The drinks. The casino waitresses. 50% of the pitt bosses. The pinball slot machine. The lobby decor. Short taxi lines. Identity club desk staff. Almost everything about the rooms. They were dirty, smelled like wet dog, and dull. The sheets and towels were dirty and the tub looked like it hadn't been washed in weeks. Because it's pet friendly, the carpets and furniture look warn out and unappealing. Other bads....not enough black jack tables and the other 50% of the pitt bosses.
we came for the new year but all the bars and the clubs of the hotel were acupaied by companies that resurve it for privent event.... what about the hotel gust??/
Upgraded us to a suite room for our first stay at the Cosmopolitan! Thanks Cosmopolitan for the great stay!
Checked in and room was not clean. However, free upgrade to a better room and great service more than made up for it. And they also gave us additional food vouchers at hotel. Beauty and Essex was a very good restaurant. Staff was always friendly and helpful and ensured they followed up daily due to room issue. Our view of Beallagio fountains and Paris was fantastic. Room was dirty at first but they went above and beyond to make up for it.
I travel to Vegas semi-often and never stay at the same hotel/casino twice. This was the first time I've stayed here 2 times in a row. I love balconies in the rooms. We've stayed on the 50th floors before and the view is outstanding. It's nice to be able to hang out on your balcony and be out in the open rather than just staring out a window like most places on the strip. The casino is really cool. The décor is fabulous and the restaurant selection is pretty good in the lower floor mall. Only a few minor maintenance issues. The one sink in the master bathroom was clogged. A light fixture was broken at the stem. There was no laundry bag or list of laundry prices in any of the closets. There was no price list for the extras in the room. EG:Liquor, snacks etc. Other than that. The rooms are beautiful and I still enjoy staying there.
The location is the best part. The Cosmopolitan is at the center of everything. The Cosmopolitan has serval great restaurant options covering a variety of types of food and at various price points. The Cosmopolitan Staff is accommodating, professional and friendly. The hotel is showing some wear and tear but overall looks very nice. I was there for a girls weekend and my girls and I love Bravo. It would've been nice in our limited amount of downtime to be able to watch Bravo (hello, Real Housewives is life). Lol. Lastly it would be nice if there was more seating near the pool at the Boulevard Pool. This could be accomplished by opening up the reserved chairs on days/times when the pool isn't busy.
The Hotel was BEAUTIFUL. We went for my birthday, had an amazing suite, amazing room and view. We booked this place because we heard it was the #1 party hotel Our very first morning in, we had a man next to us complain we were too loud. First of all - it was just myself and my partner and there's no way were disruptive enough for him to complain. It looked like he had kids in his room so possibly that's why? Then again, don't bring your children to the #1 party hotel if you want peace and quiet... The worst of it all though was our FIRST NIGHT after the morning incident, our neighbor complained again and actually made up that we were in a physical fight/destroying our room... Police came and interrogated us immediately and let us go - seeing we had not gotten in any fight nor touched the room whatsoever. The hotel ended up kicking us out, banning us for life, and did this all on my birthday over the "nature of the complain"..... I'm not sure how we were treated so horrible for something we were proven by POLICE we didn't do. Worst security and service ever. We went to Luxor had no complaints and our loudest friends were in MGM - also had no complaints.
From the service to the room upgrade, this was such a wonderful stay. My friend and I loved everything about this hotel. Hands down my favorite in Vegas (I've stayed at many other hotels on the strip) and will be coming back each time! The marquee pool parties were a bit loud even with our balcony doors shut, but if you're looking for a quiet vacation, that's hard to come by in Vegas wherever you stay ;)
The view from the wraparound suite was awesone! Nothing!
Price Horrible view
Location was excellent. Right in the heart of the Las Vegas strip. Price was also good. Pool area and lobby look nice. Hotel is dated. Hotel room was dingy and window did not seal properly which resulted in a wind noise. Overall the room was showing signs of wear and tear. Cleanliness could have also been better.
The only thing that i liked was the check in and check out was really fast thats it.. Hotel room was terible the furniture was dirty dusty the windows were all the dirty the shower and the sink drains didn't work water stayed flooded and last they open our room with out our permission
Loved the tram to Crystals/Aria/Bellagio/Vdara, made life super easy! Our first room reeked of weed and cologne so we asked for a new room. Staff was accommodating, new room was handicap accessible with a broken bathroom door handle. It all worked out and it was a place to sleep, but we were unimpressed. The staff was helpful and friendly though.
Location Room was hot and musty. The furniture was old/dated. The pillows were awful. There was no power outlets available for mobility, phone, computer; so inconvenient for the business traveler. (minimally, the lights should have USB and power inputs by the bed for the high price I paid.) Also, no way to heat water for tea or coffee. Very disappointing.
Under reconstruction Stuff friendly, nonintrusive environment
Our Monaco sweet was nice! When we first went to stay at Monte Carlo we had booked one of their "standard" upper level rooms. When we checked in I was very disappointed by the condition it was in. It was very old, didn't look like it had been updated since the 80's. Not very comfortable at all. We changed rooms and upgraded (for an extra $120!) but I feel it was worth it as the first room was bad. Tiles were falling off the wall and all of the wood furniture was chipped. They also added an extra charge of over $400 to my card when we checked in. It got resolved later but was still annoying to deal with.
The staff is very professional but they need more effort to keep happy the guest this is Vegas come on We are a couple celebrating our anniversary and we was listening music not that loud and I perfectly remember the time was 9:22 pm when the security knocks my door saying someone complained about the music come on this is Las Vegas and Also the floor on the restroom was so dirty they don't clean from the previous guests I have pictures to proved
We were able to self park our car for a relatively low fee The bed was comfortable and the room was clean and quiet We got a room facing construction cite even though we were promised a room facing the strip. When we resisted a change of rooms we for a room facing away from the strip towards the highways
Vibe, beautiful and clean interior, location, food options, gaming options, etc. Right now, too much construction, I'd wait till it is completed finished before staying here. The entire front entrance is completely being redone, many of the interior restaurants are being rehabbed and are closed, there are no shows taking place here, without these thinga right now, Monte Carlo is not as sexy as it once was. Once all is completed however, it will be amazing! Also, seemed they are a bit short staffed with housekeeping as our room was not cleaned till late afternoon. This review is only temporary however as I know things will get a lot better.
location, easy to access just about everything.
It was on the strip access to alot of things liked the hotel lobby able to process my boarding pass at front desk Felt like I was staying in a red roof in overpriced for the room drab looking outdated wall paper it was peeling dirt in corners of the room shower leaked for hours after u turned it off not impressed but I loved las Vegas probably won't stay at the Monte Carlo again resort fees I don't understand on top of that they have the nerve to charge 3.60 cents per day tax really
Clean, quiet, and well-appointed rooms. Centrally located on the strip. Check-in/check-out is painful and well below the standard of other Vegas hotels. Maybe it would be better were their automated kiosks working, but they never seem to be.
We were able ot check in early and got the room that we wanted
Location was good. Not like a labyrinth like other LV hotels ... Bells goo is like running a marathon to get to one's room. Room needs to be fluffed. Tired is a good description. Decor fine but seems in need of renovation.
Location View from my room
Nothing Rental car was vandalized in Paris parking garage and couldn't find anyone that actually cared. Horrible experience.
Very conveniently located. Excellent valet parking Main restaurant on casino floor very noisy. Unable to hold conversation.
Beautiful room. Comfortable stay. Able to use a kiosk to check in rather than wait in a long line to check in. Plus, we got to check in early! Being charged resort fees of over $30 per day. Pool is closed. We didn't use WiFi. What am I paying for? Plus only 1 of the 2 keys worked.
The rooms were very nice! Can come up with anything
Some Staff in reception & buffet were very rude & didn't know what hospitality means.
Location and facilities surronded the hotel. The room is old style and there was nothing in the mini bar.
It was comfortable, and the location was great. It was nice and comfortable, until I smelled something rancid in the bathroom. The smell was coming from one of those huge National Geographic sized cockroaches. I told the front desk but all they offered to do was clean the room . That ruined my whole stay . I paid to stay somewhere nice if I didn't mind roaches in the room I'd stay at one of the many cheap motels Vegas has to offer
They upgraded our room to a suite on the 31st floor and our French student that is staying with us was thrilled....she LOVED the experience! Thank You! We also love the Paris Buffet...it's always our choice for brunch when we are in Vegas.
I liked that you were in Vegas but this hotel was a little eacape from the craziness I didn't like that our room faced the busy bridge from the shops and Aria so there was noise all night long
Has class and sophistication. The staff is wonderful And the location is perfect. Great food and service.
The MO is an unexpected and beautiful facility that is everything Vegas is not. If your looking for sanctuary from the 24/7 insanity of Vegas the MO is that and so much more.
This is an island of paradise among the insanity of Vegas. The attention to detail is without equal. There is no casino which provides a number of benefits. The walk to the room is very short, the line for a cab is non-existent, Starbucks is right by the front door, there is no line at check-in, and you are never hustled by prostitutes, pimps, or marketers. In my opinion, this is the only place to stay. It is expensive for a very good reason. In this case, you get exactly what you pay for... I found no fault with this luxury hotel. The water pressure is great, service is prompt, and the concierge is able to achieve monumental feats on very short notice.
Sevice is very good. But sometimes too good just makes you uncomfortable. The room is very nice, the tub in bathroom is gorgeous. Overall, the gotel is worthy to live. Even the price is a little high, so I would recommend to live when there are some special deals.
I like serenity yet convenient of everything for leisure. Excellent service!!! I strongly recommend to anyone!! Sarah
Tranquility and truly friendly and helpful staff. On the strip with readily accessible gambling but structured in such a way that you can relax when you choose. minor maintenance issues with an otherwise wonderful room.
The Mandarin Oriental is great for travelers who come to Vegas for a comfortable, luxurious stay and want to avoid the crowds, the smokey casinos, and the noise of the strip that is present at other hotels. The staff there is incredibly professional and courteous and very well trained. We had an amazing stay and every part of our experience was top-notch - and we are seasoned travelers who often stay in nice hotels. I appreciate too that the entire hotel was non-smoking. The prices are high, but you often get what you pay for... however I think the spa prices, even for basic services, are quite steep - such as $120 for an express pedicure.
Everything was gorgeous - the staff as well as the entire hotel. There's no casino in the hotel so it does provide a haven for when you need a break from the frenzy that is Las Vegas. The bed was awesome! Location is very central on the strip. I would definitely recommend.
Staff really understood customer service. Hotel was cold - food expensive and medicore at best.
Loved that it was non smoking and non gaming! Beautiful pool, free yoga class and close to everything. The restaurants were also very good.
This guest did not leave comments about this hotel.
It was clean, well run, and the location can not be beat. I was not expecting the loud thumping music keeping me awake until two in the morning from their in-house nightclub. Yes it was a weekend, and no, I'm not their young hip target guest. So bottom line, have a family? Avoid The Cromwell
Location is perfect for walking along the strip. GIADA's restaurant is excellent. Food,atmosphere and service was first class.
This guest did not leave comments about this hotel.
The hotel went above and beyond to provide a great experience for the bachelorette party that I stayed with. Everyone was very courteous and I really enjoyed the hotel.
The atmosphere in this hotel defies all expectation. We were blown away by the decor and the room itself. We definitely want to stay again! We didn't particularly like that the hotel charges a $30+ resort fee on top of whatever your rate is that you book. It just seems unnecessary.
very friendly staff. excellent location very dark rooms
The decor was pretty cool and the hotel is at a good location on the strip. Could hear all traffic, street performers, night club in our room at all hours Understaffed and rude Horribly strong air freshener through the casino Dirty dark& sticky room Under stocked amenities Fixtures didn't work No late checkout - Pool closed
Room is smaller than I thought, inside decoration also not very 'fancy.' How come this is a 4.5 star hotel. should be a 3 star hotel.
Location and Decor No
This guest did not leave comments about this hotel.
Beautiful facility, modern design, very well maintained and clean. We really liked the room and the location of the hotel. Negatives -- I had requested an upper level room when I reserved, but at check-in, I had been assigned a *very* low floor room -- Front Desk staff told me I could NOT change to an upper floor room because "the booking company controls the room assignment". ??? The morning of checkout, the Front Desk informed me that I could NOT have a *15 minute* checkout extension because of my "reservation type". Also, had to wait 30 minutes outside for the valet to retrieve my car. (forced valet parking -- no self-park possible at Vdara). This was on a relatively quiet Tuesday morning -- can't imagine what the wait would have been on a busy weekend.
Used the 2 BR. Nice having room to relax. Upscale. Pool areas nice. Close to strip.
My friends and I (4 ladies in our late 20's, early 30's) traveled to Vegas to celebrate a birthday and stayed at the Marriott Grand Chateau. We selected this hotel because of the price ($207 per night), location (1 block from the strip and directly across from Planet Hollywood Mall/Casino), and room set-up (2 bedrooms with 2 full bathrooms and kitchen). The rooms were amazing and we had plenty of space to spread out and be comfortable, esp with the extra bathroom that we found extremely helpful when we were getting ready to go out at night. The only downfall is the early check-out time of 10am. Also liked that is was a non-smoking facility, which gave our lungs a break! Early checkout time (10am), but the hotel will hold your luggage for free.
Kitchen included. Beds are comfortable and location was away from the strip so easier to get rest at night.
I loved that the rooms were so well appointed and luxurious. But, my favorite thing was that The Signature was non-smoking with no casino, however, there was a direct through-the-hotel connection to the MGM Grand and the Strip. A short walk - maybe 10 minutes - and we were in the MGM Grand casino. I don't regret anything about our choice to stay here and would definitely return.
Manager was very sweet! Guest were freely doing drugs in the lobby. Dangerous place to stay!
Very comfortable, quiet, close to river run and great deck with view! Had to call to get room cleaned and clean towels!
We had a junior suite with balcony. We enjoyed the balcony, the location and the kitchenette. Great place for a family. You can enter without having to walk through a casino. Clean, spacious room.
Everything was a pleasure, just the only thing was that we kind of had to tip the valet luke 3s a day since I was driving out alot.
Great room, great view, gated entrance, best place in Vegas we have ever stayed at and we have been coming to there for years for conferences. Nothing
The pillows, are to soft
Staff was great!!!!! Facilities were very clean and well maintained! Room was spacious and nice. Location is perfect after a long day/night on the strip, it's actually quiet and restful.
Access to the MGM was the saving grace. Nice pools, clean rooms. James, the concierge manager, was the only decent employee we encountered. Poor attention from concierge, bell desk, and housekeeping. After our first day, getting anything done was a fight. Maid service stopped coming or only made the bed, and left dirty towels, the bell desk wouldn't call a cab, concierge's answer was "I don't do that." They pushed for Express check-out, where they email you a receipt--don't do it. After 3 days I had to call and sit on hold for over 30min to have a receipt emailed. We spent 3xs what we paid for our stay in food, beverage, etc and I feel we could get better treatment at Hooters. We will never stay here again.
I travel to Vegas for business and at the end of the day I want to get away from the casinos and noise and relax in a nice big room. The MGM Signature is a relatively new building with nicely appointed, huge rooms, the lobby is quiet, and the pools are quiet. You can easily walk to the MGM if you want to find the crowds. A great spot!
Can use the MGM pool. Nice kitchen. So self parking
Stayed for 2 nights in a balcony suite with a view toward the strip. View was nice. Very clean suite had a jacuzzi tube for 2 and a firm but comfortable king bed. Air was set at 72°. Kitchenette with microwave, small fridge, stink, stove top perfectly suited our needs. Check in was easy and fast. Private entrance and complimentary valet service was the cherry on top. Would definitely do this again. Good value for the $.
Close to almost all casinos. No microwave in the room, no fridge in the room.
Location is great, restaurant selection, Axis theater, front desk staff was efficient. Fitness center had old, broken equipment. Rooms need to be updated, elevators were incredibly slow.
Not one thing z... Toilets didn't work, no running water,the rooms looked like a motel and the worst part was that the staff including the "manager " Roberto was unbelievably rude and appeared to be demeaning and preferably when it came to the race of customers . It was the worst experience of my life and I travel to Vegas regularly. I ended up having to move to another votel in Vegas because of such filth and lack of any customer service
Go here if you want to save money Older facilities compared to other hotels in the area, but you get what you pay for.
Nice bathrooms Rooms were dirty, beat up furniture and walls. Uncomfortable beds, next time I'm in vegas I'll probably stay elsewhere.
I reserved 2 King bed rooms, and even though I made my reservations and paid for them, I was down graded to 2 queen bed rooms. If I paid for a King room, I expect to have a King room. Why am I bummed and given queen rooms when I made my reservations 2 weeks in advanced and fully paid for them?! My room also had 2 lights that were not working, and the bathroom shower was not fully cleaned. No fridge or coffee pot in the room.
Room size was very nice. Signs to navigate the facility were a bit limited. The pool facility was basically a joke. Besides the adult pool area hot tube being broken the grounds were rather disgusting. Between the empty water bottle left under my chair or the cigarette butts on the deck it seemed like it was too much to ask for the grounds to be cleaned for a Monday.
Location No compli water in the room, parking area is far from the hotel
Customer service was great! Everything smelled of smoke. The facility was dated.
The beds were very comfortable and i loved the bug tub in thhe bathroom. Location was great; great spot on the strip plus connected to Miracle Mile Shopping center. The hallways and carpetting seemed old/out-dated. Random "room check" by house keeping right after we checked in. They knocked and opened the door, saying they just wanted to see if everything was ok with the room. Felt likw invasion of privacy that they just walked in without us openning the door.
Extremely convenient and best location. Lots of food and entertainment options Smoke was unbearable. If they have smoking filters or air purifiers, I don't believe they work. Not in Vegas for 10 years allowed us to forget how smoke filled the casino is.
Close to everything. Long waits to register.
I always stay here and the rooms are always amazing.
The room was not clean. There were stains all over the sheets and the bathroom faucet handles were filthy. Not what I expect from a Hilton.
The suites are spacious. Had a views of the Paris Eiffel Tower that was amazing. The pool area was very nice and didn't play loud thumping techno music. Close enough to the Las Vegas Strip. Nonsmoking and no casino so clean air and quiet. Good security.
I like that it was a smoke-free environment and that it felt somewhat away from the constant commotion of The Strip and casino floors, but was an easy walk to get there.
Really great staff !! Room was clean and super nice No restaurants in the property. It's attached to the miracle mile shopping center....kinda tacky.
At face value, the Elara looks like a nice hotel. However, it was obvious that they didn't put the amount of $$ into the amenities that matter. Horrible wifi even after paying a premium price Check-out at 10 Remote control did not work IT support was not on-site and could not help The bed bowed into the middle The water pressure was horrible Not a fan of black toilets and jetted tubs.
The bed and view were great Overbooked couldn't stay longer
Rooms were so big. Best experience by far. Will be booking there from now on Some stuff were not working or a little difficult. Like the washer and dryer. Projector , jetted tub all work but difficult to handle
Clean modern decor. Swanky Mad Men feel
The hotel was beautiful and very clean. We enjoyed the access to Miracle Mile. Very responsive staff and room service. We enjoyed the set up of the Jr Suite room, with fridge, access to bathroom from the hallway and not just sleeping room. Nice tub and large closets. Furniture was comfortable and the bed was exceptional. A few details kept creeping up. The buttons on the phone didn't take you to the correct spot (pressing bell man went to IVR with no selection for bell stand). Miscommunication on the hotspot sign in (not on our room key folder and wasn't told at check in. Booking through one of their partners held a few surprises...no hilton points, wifi not free, "availability" of requested room. For example, I got a great email asking what kind of room preference (view, quiet, high floor, etc.) and a request for the timeframe I would arrive (late afternoon, evening etc.) Email was confirmed and they would do their best to accommodate. FYI I selected the view because my business partner and I would be spending two and half days developing our business plan in our room. When we entered the room, we were staring directly into the parking garage. Hey, guys don't ask if you can't deliver. Don't set expectations you can't fulfill. Whenever I book through third party, I seem to get treated as a sub-guest. But surprise - my experiences still contribute to my brand relationship overall. Usually with Hilton, the service and details are stunning.
The host who checked us in was very friendly and gave us a lot of useful information. The 24-hour bar was very useful, especially after landing after midnight, and it being too late for us to go out. The bartender was very friendly and hospitable. I liked the added security before getting to the elevators with the "guard" standing by to make sure everyone had working keys before entering the elevator area. It was a little of a hassle to have to go to some rooms because they were on different towers. So, if they were on the 6th floor, but we were on the 50th floor, we had to go back down to the bottom floor to take another elevator to get to our friends' room. It was a little inconvenient. Also, when we asked housekeeping for clean towels, she reacted as if we were accusing her of stealing from our room. We were just asking if we could get new towels, because ours were laying on our beds, etc. Her reaction was odd since we weren't accusing her of anything.