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The manners of all the staff we spoke with as remarkably polite, helpful and respectful. Beautiful hotel, loved the big spaces and the art in the rooms, the piano player in the lobby, the flowers, the amazing massage I had in my room, the quick and helpful response by reception and how delightful all the receptionists were. Perfect location and amazing view to the fountain. Got amazing cosmetics by a promoter who was there for the plastic surgery conference. A can of hot chocolate is $15-$23. C'mon people, it would come on a golden platter brought by a stripper for that amount. Everything else was perfect.
location is good, I thought the overall cleaniness of of facility starting to look a little tired, rooms were ok but house cleaning did not do a good job for making up room.
Very luxurious, huge casino, welcoming staff. Fountains are a great attraction especially at night. We had problem to check in. Hotel didn't receive reservations from Kayak/Amoma. Took two hours and dozen phone calls to finally chek in. The pool area was great except there almost no sunshade umbrellas which are a must in Vegas sun.
I loved the décor, most of the staff, and conservatory. The show (O) was great too! We had a couple of issues with staff, the main on being the guy who "checked" the keys before entering the elevators was rude and not at all consistent with who he checked (both in our favor and against). When my husband asked him about it he was combative and obnoxious.
Hotel property is impressive They dont provide any complementary breakfast or for that matter a cup of coffee
Pretty hotel. They started to charge for parking!!! (This was not notify earlier in the booking) They give us room keys that don't work. ( happens more than one time) The walls don't cancel noise. I could still hear other people talking and in the middle of night. Placed unauthorized charge on the room for no good reason. Had to call to Ask the staff to make it correct, took very long time. Bad attitude also at one point they hung up on us. Iineffective staff that's was rude made the stay even more frustrating. Buffet quality of food, taste and atmosphere had lower dramatically!!!!!
bed was very comfortable; food was good; everyone very helpful noisey room, no place to get away from smoke, needs several coffee shops 2 for s not enough
Excellent location. I forgot an item and it was found. It will be mailed to me. Staff were very kind and friendly. A lot of tourists and visitors in the hotel. It is busy at all times.
Comfortable bed and spacious room. I appreciated the fitness center and the various weights and cardio machines. However, it was located quite a distance from the rooms. You had to walk the entire casino floor, past the lobby to get there. You're really paying for the location on The Strip. The room was nice but what comes out to be over $322/night including all taxes, etc the room and accommodations themselves weren't worth it.
fountain resort fee and parking fee. Room which was upgraded smelled like vomit.
Location is excellent and the hotel has a lot of nice amenities. The fitness center is well equipped. The conservatory was beautiful, as always. Check-in on Thanksgiving Day was packed, and we waited about 30 minutes in line. It seems like there could be a better system. Parking garage was incredibly crowded and, in fact, we had to park at another hotel one night because it was full. The air handling system is not as good as other hotels. It was incredibly smokey, even inside the buffet where smoking is not allowed but apparently diffuses into the dining area from the casino. And we had to trek through the casino to get to and from the elevator to our room, so we could not avoid the smokey air. They should look into removing the chlorine taste from the tap water, perhaps a reverse osmosis system or charcoal filter, at least for the water served in the restaurants. The bathroom had loose pieces of silicone caulking all over the floor. Of course, everything was quite expensive, from the mini-bar items to the hotel cafes/coffee shops to the water sold in the hotel shops ($5.25 for 1 liter) to the parking ($10/day).
Fantastic location. We had an okay room. Restaurants are all incredibly expensive. You would expect much more for your money. We only had one bath robe, a small TV, and my front desk staffer was very unfriendly. She had me booked in three rooms for the same night and suggested I would have to pay all three. I said it was a mistake and eventually she got it sorted. For the price, you expect more. Would not recommend nor stay here again. I've stayed at SLS and Montr Carlo and would easily pick them instead.
Great customer service
Staff were awesome to deal with. Very friendly, from check in, cleaning staff, to check out! Nice hotel, and the food was great. I found the casino was smokier than others on the strip. As a non-smoker, I found this discouraging. And the walk from the strip was a bit of a pain.
Very beautiful place, very stylish. There are tons of restaurants, shops and art pieces throughout the property. There's a night club Jewel there too. The concierges are super helpful. You can check in and out online. The hotel is situated well, can easily cross over to Cosmopolitan nearby. There's also a free tram, which can take you to Bellagio. I thoroughly enjoyed my stay and hope to come back again sometime. The pools and the hot tubs hours are 9 to 5. I was at Aria for a conference and 9-5 is when its activities are taking place each day, which made it difficult for me to enjoy the pools and the hot tubs. Managed to do it just one day, when the conference activities finished an hour and a half earlier. We did have our conference's party by the pools, but I'm thinking not every day they must be using the pools area for private events...
Aria has a great location on the Strip. Very convenient to check out Bellagio founrains, nightlife at Cosmo or just staying within rhe City Center confines. Its a bit smoky in the casino area but not any more than others.
Room amenities were excellent, the integrated technology made it an exciting new experience. The bed was extremely comfortable and the bathroom layout was also superb. The floor in the bathroom wasn't not clean to the 5 Star level. My wife drop her earring and I ran my hand across the floor to retrieve it and it came up completely covered in dirt and dust, would not expect this form a 5 Star rated resort.
everything but the wifi please up you wifi game!! It is one of the most important features!
Smoking in casino
Nice, but not 5 stars
Had a great coupon deal for one night at a wonderful, classy place. Sharp, professional, top-notch hotel!! The Casino floor was busy and there are a lot of hotel restaurant choices. My favorite experience was at check-in: when the line at mid-morning got a bit long, I watched a manager quickly find another six or eight staffers for registration and 'boom' the line was gone and I and others were taken care! Smoking in the casino, but that is everyplace in Las Vegas.
The staff was amazing. Gretchen was fantastic when I checked in and she really took care of us down there! The location, too far from the strip
Quiet, fully non smoking hotel with beautiful rooms. Service was outstanding. WiFi issues. Dining very limited
We loved that the hotel did not have a casino. It was a nice break from the lights, noise, and smoke you experience at other hotels and resorts. Walking to nearby attractions like the Aria, Cosmo, and shops were easy too.
The hotel is nice, with very nice staff. Easy to get to otherhotels and casinos on the main strip. The lack of a casino at the Vdara makes this a little bit quieter. Unlike most hotels in Vegas, the Vdara does not have self-park. You can use the Aria's, but it is a long walk under the hot sun. Valet is $18/day and includes in-and-out priveleges. Not a bad deal, but still something worth taking into account. The suites in the Vdara only contain one bed. If you're traveling with a friend or co-worker, this could get a little awkward as the fold-out couch is anything but comfortable.
Clean new Lower key Close to cosmo Pool just ok
Vdara is an awesome resort! I stayed on the 53rd floor and the view is just amazing. My only criticism is the $18 per night parking fee & high resort fee, ouch.
Nicely appointed and comfortable. The two small water bottle per day policy
מלון ברמה טובה שקט מאוד לעומת כל ההמולה של וגאס... הריח של המלון כשנכנסים ללובי מממ נפלא. חדרים ברמה גבוהה מיטה נוחה מאוד. יש בחדר כיריים חשמליות. תנור וכל מה שצריך כדי להכין אוכל למי שמעוניין. צריך להתקשר לשרות חדרים ולבקש כלי בישול מומלץ מאוד למי שמחפש קצת שקט מכל ההמולה שמסביב
My bathroom sink was broken and I notified the staff an they never made an attempt to fix it. Also they almost mistakenly moved my stuff out of my room. Good thing I was leaving as they arrived to do so. The food onsite is bad and expensive - not a lot of options as you basically have to go over to the Aria to get anything
Kyle helped checked us in and he was great. I was in a bad mood and he turned that right around and the rest of the weekend was sweet!
Non-smoking and no casino A bit of a walk to the convention centers.
It is very disappointing to have one of my favorite hotels play games with charges. Parking is $18 and the resort fee is $32; so, if you are comparing prices to other similar hotels, you need to add $50. And, I challenge you to find these charges in anything published by the hotel or the consolidators.
The Hotel was BEAUTIFUL. We went for my birthday, had an amazing suite, amazing room and view. We booked this place because we heard it was the #1 party hotel Our very first morning in, we had a man next to us complain we were too loud. First of all - it was just myself and my partner and there's no way were disruptive enough for him to complain. It looked like he had kids in his room so possibly that's why? Then again, don't bring your children to the #1 party hotel if you want peace and quiet... The worst of it all though was our FIRST NIGHT after the morning incident, our neighbor complained again and actually made up that we were in a physical fight/destroying our room... Police came and interrogated us immediately and let us go - seeing we had not gotten in any fight nor touched the room whatsoever. The hotel ended up kicking us out, banning us for life, and did this all on my birthday over the "nature of the complain"..... I'm not sure how we were treated so horrible for something we were proven by POLICE we didn't do. Worst security and service ever. We went to Luxor had no complaints and our loudest friends were in MGM - also had no complaints.
The pool. The food. The drinks. The casino waitresses. 50% of the pitt bosses. The pinball slot machine. The lobby decor. Short taxi lines. Identity club desk staff. Almost everything about the rooms. They were dirty, smelled like wet dog, and dull. The sheets and towels were dirty and the tub looked like it hadn't been washed in weeks. Because it's pet friendly, the carpets and furniture look warn out and unappealing. Other bads....not enough black jack tables and the other 50% of the pitt bosses.
From the service to the room upgrade, this was such a wonderful stay. My friend and I loved everything about this hotel. Hands down my favorite in Vegas (I've stayed at many other hotels on the strip) and will be coming back each time! The marquee pool parties were a bit loud even with our balcony doors shut, but if you're looking for a quiet vacation, that's hard to come by in Vegas wherever you stay ;)
I travel to Vegas semi-often and never stay at the same hotel/casino twice. This was the first time I've stayed here 2 times in a row. I love balconies in the rooms. We've stayed on the 50th floors before and the view is outstanding. It's nice to be able to hang out on your balcony and be out in the open rather than just staring out a window like most places on the strip. The casino is really cool. The décor is fabulous and the restaurant selection is pretty good in the lower floor mall. Only a few minor maintenance issues. The one sink in the master bathroom was clogged. A light fixture was broken at the stem. There was no laundry bag or list of laundry prices in any of the closets. There was no price list for the extras in the room. EG:Liquor, snacks etc. Other than that. The rooms are beautiful and I still enjoy staying there.
we came for the new year but all the bars and the clubs of the hotel were acupaied by companies that resurve it for privent event.... what about the hotel gust??/
Upgraded us to a suite room for our first stay at the Cosmopolitan! Thanks Cosmopolitan for the great stay!
The location is the best part. The Cosmopolitan is at the center of everything. The Cosmopolitan has serval great restaurant options covering a variety of types of food and at various price points. The Cosmopolitan Staff is accommodating, professional and friendly. The hotel is showing some wear and tear but overall looks very nice. I was there for a girls weekend and my girls and I love Bravo. It would've been nice in our limited amount of downtime to be able to watch Bravo (hello, Real Housewives is life). Lol. Lastly it would be nice if there was more seating near the pool at the Boulevard Pool. This could be accomplished by opening up the reserved chairs on days/times when the pool isn't busy.
Okay Resort fee
Room was spacious and clean Pools seem small
Checked in and room was not clean. However, free upgrade to a better room and great service more than made up for it. And they also gave us additional food vouchers at hotel. Beauty and Essex was a very good restaurant. Staff was always friendly and helpful and ensured they followed up daily due to room issue. Our view of Beallagio fountains and Paris was fantastic. Room was dirty at first but they went above and beyond to make up for it.
The view from the wraparound suite was awesone! Nothing!
the pool area is amazing the interior of the hotel is so beautiful, customer service in on track, and lots of privacy. that we can't take our own food/drinks to the pool, not too many bars open when the pools opens and i can't believe graygoose with red bull is 23.00 !!!!! thats all i drink, i had my own liquor and red bulls couldn't enjoy them at all since i spend most of the day at the pool
Easy for me to charge my cell phone, Ipad I do not think, the room is vacuumed on the daily basis as I happened to see thing laying on the floor. Room Coffee is not free of charge, correct? My next trip to Las Vagas to see Mary and Dony show will be unlikely Ceasar, but I might change my mind.
I was given a king size room even though I specifically requested a 2 queen room. I had to call several times for someone to help. I the end I had to give in to a rollaway bed as I was too tired to continue waiting.
There were no convenient arrangements for a simple cup of tea or coffee in the guest rooms which by the way is complimentary at most hotels.
Loved our room asst
Spring for the Petite Suite, well worth it!
Automated check in at the main loby was a disaster. Had to then wait in a 45 minute line for the clerk to tell us our rooms were at the Nobu Hotel. I specifically booked a room with 2 queen beds at the Ceasars towers and paid extra. When we arrived at Nobu, the only room that was available was one with a king bed and they would send a roll away. Mind you, this is at 10pm after a long day of travel.
Staff friendly and helpful and room imaculate Lack of staff at check in only 1 staff member after 20 mins another person arrived
Chris, at hotel registration, is smart and incredibly personable. Large well maintained room. Great shopping for high rollers. The cost for what was received: no coffee for the coffee maker, no traditional coffee shop with a decent menu on the premises and ice maker was apparently broke down.
Shopping, food and location. For the money I spent, I could have stayed at a much nicer hotel with a view of something besides a rooftop and the backside of another Caesars tower. It was a very disappointing room. I'll go back to The Cosmopolitan or The Bellagio next time.
Nice clean rooms Charges for internet, resort fee, etc. They just try to squeeze every penny out of you. I don't mind paying for things but I hate getting ripped off.
Casino was okay Not happy with staff I was not able to get hot water for my sore throat Cleaning not very good The overall stay was not pleasant.
The staff was friendly and great! The hotel was clean! NA
Location is great Bathroom really needs renovation. Need to pay to get hot water. Hallways smell bad.
The room was good for the price. Bathroom was ok. The view was ok. It was clean. I didn't like that I have to wait to check in and check out. Of 16 only 5 were open. I'm I will waiting for my deposit to be return. Staff was okay. And they woke me up at 8 to clean the room knowing the check out was at 11.
Let us check in early clean room View in the room was of the roof.
Could hear my neighbor most of the night.
Location The bathroom needs renovation bad. The hallways smell like sewage. Need better ventilation in casino.
The location is great and the hotel is a good size- not too big Rooms seem to have been updated some but bathrooms still need work.
I'm in the middle of the strip. Can basically go anywhere. Tried to go to the Mexican restaurant lounge downstairs. Something with the name Charlie and the hostess was really rude.
They only had 2 available floors for parking which were full. My room was out dated, dirty and the maid never cleaned the bathroom or removed the used towels. I had drink residue in my cups and my floor was completely dusty. I've never had such a horrible experience at this hotel. I'm extremely disappointed.
Worst customer service ever!!
We always stay here when passing through Vegas. The beds and rooms are extremely comfortable and always fit a great price!
Very spacious room, beautiful views, and wonderful courtesy staff. It was an amazing stay for just myself.
The eco friendly style and the location was perfect, basically in the middle of the las vegas strip. How long we had to wait for elevators.
The hotel was extremely gorgeous and elegant, highly recommended. I would pay a little extra to stay here at the marvelous Linq then at Circus Circus, speaking from true experience. Nothing was wrong on the contrary everything was perfect.
Many places to eat inside including snack stores but be prepared to pay for that convenience, and very near by restaraunts with great food & drinks. Great value for the location in the middle of the strip! The king room had 2 tv's with 1 in the small seating area which was nice for my show while she napped, it was all we needed other than a microwave or coffee maker would be nice Slot machines weren't being very active for us so didn't play much there but still had a great stay The main drop off entrance was difficult to find before going thru the ugly tunnel type system. sliding bathroom door was difficult for my wife to open/close so she just didn't, we didn't even checkout the pool because the pics didn't excite me anyway. Our interest was central location for access to adventure which was great for the cost
Rooms were nice and clean. Great location Poor cell phone reception in the lobby
Location. It's on the strip so it's within walking distance of some great sights and the Promanade has a great selection of eateries. Price: It was relatively cheap for a hotel/casino that boasts that it is the newest on the strip (even though I know it was just a remodeled Imperial Palace). Noise: Our first night of my birthday vacation was spent in a room on the 8th floor across from the elevators and just outside of the parking garage. Between the car alarms and the noisey elevator we got little to no sleep. If the windows weren't old and thin and the walls weren't so paper thin this wouldn't have been such an issue. We requested to move rooms early the next morning and were moved to the 18th floor. Service: After getting settled into our new room we decided to take an afternoon nap to catch up on sleep we didn't get the previous night. During this nap we were awakened by a hotel staff member entering our room unannounced with some type of clip board or tablet. He promptly realized the room was occupied, cursed, and left. We chocked this up to having moved rooms and lack of communication on the staff's part and went about our vacation. At 3:30 the next morning we were awakened by a Guy Feiri restaurant ad that left a message on the answering machine, then it immediately called back and rang several times until we picked up. I called hotel staff downstairs to be directed to who I could complain about this to and was told to wait until 9am when that restaurant opened to call them. I called downstairs when we awoke later that morning and talked to another staff member who said he would contact the restaurant and the marketing department but was offered no compensation for now 2 nights of ruined sleep and was never given an update on the status of that complaint. Entertainment: We decided to try to salvage this experience by playing their slots periodically. To give you a little back story, I lived in Vegas for several years and we visit several times a year. These slots were the tightest slots I've ever played. We would put our money in and would win a couple of very low amounts before watching the rest of our money drained with no entertainment whatsoever. We ended up going to other casinos for this entertainment and had better experiences. Overall this hotel/casino seemed to be the driving force of negativity trying to ruin our 3 nights stay for my birthday vacation. Had it not been for the experiences outside this location our vacation would have been completely ruined. We will never again stay at The Linq.
It was clean at least. Overall terrible. I rarely review places negatively if at all but this was rough. First of all, a pain to get to from the strip. The location was bad. I was charged $35 to check in an hour early, then I was given 2 double beds as a solo traveler even though I booked a king. Then my room which was on the same floor as the spa had some weird elevator access issue. When I finally got back to my room, which faced the pool, they had a bright light that flashed directly into my room and the curtains didn't help much. Finally they were blasting loud music until past 11pm when I was staying for work and had 6am meetings. I absolutely do not recommend this place. I've stayed at most hotels on the strip, even the Excalibur was better than this. Stay away. I probably should have complained and gotten things changed, or let them know how bad it was at checkout, but when I was out all day working I just didn't have the energy to deal with it and was in too much of a rush.
Modern, artistic and center of everything in Vegas Confusing front entrance
My wife and I both enjoyed our stay there. It was overall a great place and very central.
Pool was great (21+ though) and our two double bed room was spacious and modern. Lots of good channels on TV for when you want some downtime. The location right in the middle of the strip and steps away from the High Roller can't be beat, and there's a good Irish bar inside the casino. The tables and slots are average, but are plenty good enough if you don't feel like cruising the strip. The price paid is fantastic for what you receive, all things considered. - Be prepared to pay a premium for food/drinks considering the location. - The Wi-Fi signal is strong and covers even the pool but randomly disconnects for long periods. - Smaller casino, so it doesn't have the restaurant or bar selection of its peers. - Drop-off area is quite obscure and driving through the parkade to get there is a bit of an eyesore.
Clean, modern room Tough location to drive to, some signage would be helpful
They upgraded our room to a suite on the 31st floor and our French student that is staying with us was thrilled....she LOVED the experience! Thank You! We also love the Paris Buffet...it's always our choice for brunch when we are in Vegas.
Location and facilities surronded the hotel. The room is old style and there was nothing in the mini bar.
It was comfortable, and the location was great. It was nice and comfortable, until I smelled something rancid in the bathroom. The smell was coming from one of those huge National Geographic sized cockroaches. I told the front desk but all they offered to do was clean the room . That ruined my whole stay . I paid to stay somewhere nice if I didn't mind roaches in the room I'd stay at one of the many cheap motels Vegas has to offer
The rooms were very nice! Can come up with anything
Location View from my room
Nothing Rental car was vandalized in Paris parking garage and couldn't find anyone that actually cared. Horrible experience.
Clean, quiet, and well-appointed rooms. Centrally located on the strip. Check-in/check-out is painful and well below the standard of other Vegas hotels. Maybe it would be better were their automated kiosks working, but they never seem to be.
Very conveniently located. Excellent valet parking Main restaurant on casino floor very noisy. Unable to hold conversation.
Some Staff in reception & buffet were very rude & didn't know what hospitality means.
Beautiful room. Comfortable stay. Able to use a kiosk to check in rather than wait in a long line to check in. Plus, we got to check in early! Being charged resort fees of over $30 per day. Pool is closed. We didn't use WiFi. What am I paying for? Plus only 1 of the 2 keys worked.
We were able ot check in early and got the room that we wanted
Location was good. Not like a labyrinth like other LV hotels ... Bells goo is like running a marathon to get to one's room. Room needs to be fluffed. Tired is a good description. Decor fine but seems in need of renovation.
The atmosphere in this hotel defies all expectation. We were blown away by the decor and the room itself. We definitely want to stay again! We didn't particularly like that the hotel charges a $30+ resort fee on top of whatever your rate is that you book. It just seems unnecessary.
It was clean, well run, and the location can not be beat. I was not expecting the loud thumping music keeping me awake until two in the morning from their in-house nightclub. Yes it was a weekend, and no, I'm not their young hip target guest. So bottom line, have a family? Avoid The Cromwell
Location is perfect for walking along the strip. GIADA's restaurant is excellent. Food,atmosphere and service was first class.
This guest did not leave comments about this hotel.
Location and Decor No
Room is smaller than I thought, inside decoration also not very 'fancy.' How come this is a 4.5 star hotel. should be a 3 star hotel.
The decor was pretty cool and the hotel is at a good location on the strip. Could hear all traffic, street performers, night club in our room at all hours Understaffed and rude Horribly strong air freshener through the casino Dirty dark& sticky room Under stocked amenities Fixtures didn't work No late checkout - Pool closed
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
very friendly staff. excellent location very dark rooms
The hotel went above and beyond to provide a great experience for the bachelorette party that I stayed with. Everyone was very courteous and I really enjoyed the hotel.
I like serenity yet convenient of everything for leisure. Excellent service!!! I strongly recommend to anyone!! Sarah
Staff really understood customer service. Hotel was cold - food expensive and medicore at best.
The Mandarin Oriental is great for travelers who come to Vegas for a comfortable, luxurious stay and want to avoid the crowds, the smokey casinos, and the noise of the strip that is present at other hotels. The staff there is incredibly professional and courteous and very well trained. We had an amazing stay and every part of our experience was top-notch - and we are seasoned travelers who often stay in nice hotels. I appreciate too that the entire hotel was non-smoking. The prices are high, but you often get what you pay for... however I think the spa prices, even for basic services, are quite steep - such as $120 for an express pedicure.
Tranquility and truly friendly and helpful staff. On the strip with readily accessible gambling but structured in such a way that you can relax when you choose. minor maintenance issues with an otherwise wonderful room.
Everything was gorgeous - the staff as well as the entire hotel. There's no casino in the hotel so it does provide a haven for when you need a break from the frenzy that is Las Vegas. The bed was awesome! Location is very central on the strip. I would definitely recommend.
This is an island of paradise among the insanity of Vegas. The attention to detail is without equal. There is no casino which provides a number of benefits. The walk to the room is very short, the line for a cab is non-existent, Starbucks is right by the front door, there is no line at check-in, and you are never hustled by prostitutes, pimps, or marketers. In my opinion, this is the only place to stay. It is expensive for a very good reason. In this case, you get exactly what you pay for... I found no fault with this luxury hotel. The water pressure is great, service is prompt, and the concierge is able to achieve monumental feats on very short notice.
Loved that it was non smoking and non gaming! Beautiful pool, free yoga class and close to everything. The restaurants were also very good.
I liked that you were in Vegas but this hotel was a little eacape from the craziness I didn't like that our room faced the busy bridge from the shops and Aria so there was noise all night long
The MO is an unexpected and beautiful facility that is everything Vegas is not. If your looking for sanctuary from the 24/7 insanity of Vegas the MO is that and so much more.
Has class and sophistication. The staff is wonderful And the location is perfect. Great food and service.
Sevice is very good. But sometimes too good just makes you uncomfortable. The room is very nice, the tub in bathroom is gorgeous. Overall, the gotel is worthy to live. Even the price is a little high, so I would recommend to live when there are some special deals.
Caesar's restaurants. The first night I arrived, the iron was not working. Three calls and 40 minutes later, no iron. I was told no telling how long it would take. Had to get the manager involved. No change available at Nobu front desk. Had to walk to Caesar's front desk.
Very clean and quiet ! The bed was most comfortable hotel bed I have ever slept on. No coffee maker in room, and the available coffee on Spa level is only till 11 AM
I felt that the staff was great! Very courteous, and very helpful. No coffee cups for left the second morning for us. For a hotel that expensive, they should have a coffee maker in the room instead of a water heater an instant coffee packets.
The VIP service was excellent and the bathroom was gorgeous. View from the room was awful.
Great staff. Room was very clean. Nobu restaurant is not to be missed, excellent service there. The wood in the bathrooms has water stains on it. They should have put more varnish or shellac on it if they want wood in the bathrooms. It looks worn and older than it should so it detracted from my rating of the room. TV use is too complicated.
This guest did not leave comments about this hotel.
Great staff, great location, private and quiet while within the framework of the Caesers extravaganza. Most definitely would return. I became ill on my last day and the staff couldn't have been more helpful. Not one thing!
Hotel is in poor shape, rooms are not clean. Front desk staff is horrible but the AGM is a very nice guy and helped me relocate to Ceasars palace. I was not willing to waste my vacation. Front desk staff behavior and level of communication skills in English
Unique character, modern eclectic finishes. Very nice feel and atmosphere. Location inside Caesars Palace a little awkward.
Private, amazing service and staff.
This guest did not leave comments about this hotel.
location fees for everything
Beautiful facility, modern design, very well maintained and clean. We really liked the room and the location of the hotel. Negatives -- I had requested an upper level room when I reserved, but at check-in, I had been assigned a *very* low floor room -- Front Desk staff told me I could NOT change to an upper floor room because "the booking company controls the room assignment". ??? The morning of checkout, the Front Desk informed me that I could NOT have a *15 minute* checkout extension because of my "reservation type". Also, had to wait 30 minutes outside for the valet to retrieve my car. (forced valet parking -- no self-park possible at Vdara). This was on a relatively quiet Tuesday morning -- can't imagine what the wait would have been on a busy weekend.
My friends and I (4 ladies in our late 20's, early 30's) traveled to Vegas to celebrate a birthday and stayed at the Marriott Grand Chateau. We selected this hotel because of the price ($207 per night), location (1 block from the strip and directly across from Planet Hollywood Mall/Casino), and room set-up (2 bedrooms with 2 full bathrooms and kitchen). The rooms were amazing and we had plenty of space to spread out and be comfortable, esp with the extra bathroom that we found extremely helpful when we were getting ready to go out at night. The only downfall is the early check-out time of 10am. Also liked that is was a non-smoking facility, which gave our lungs a break! Early checkout time (10am), but the hotel will hold your luggage for free.
Kitchen included. Beds are comfortable and location was away from the strip so easier to get rest at night.
Used the 2 BR. Nice having room to relax. Upscale. Pool areas nice. Close to strip.
I reserved 2 King bed rooms, and even though I made my reservations and paid for them, I was down graded to 2 queen bed rooms. If I paid for a King room, I expect to have a King room. Why am I bummed and given queen rooms when I made my reservations 2 weeks in advanced and fully paid for them?! My room also had 2 lights that were not working, and the bathroom shower was not fully cleaned. No fridge or coffee pot in the room.
Location is great, restaurant selection, Axis theater, front desk staff was efficient. Fitness center had old, broken equipment. Rooms need to be updated, elevators were incredibly slow.
Room size was very nice. Signs to navigate the facility were a bit limited. The pool facility was basically a joke. Besides the adult pool area hot tube being broken the grounds were rather disgusting. Between the empty water bottle left under my chair or the cigarette butts on the deck it seemed like it was too much to ask for the grounds to be cleaned for a Monday.
The beds were very comfortable and i loved the bug tub in thhe bathroom. Location was great; great spot on the strip plus connected to Miracle Mile Shopping center. The hallways and carpetting seemed old/out-dated. Random "room check" by house keeping right after we checked in. They knocked and opened the door, saying they just wanted to see if everything was ok with the room. Felt likw invasion of privacy that they just walked in without us openning the door.
Nice bathrooms Rooms were dirty, beat up furniture and walls. Uncomfortable beds, next time I'm in vegas I'll probably stay elsewhere.
Extremely convenient and best location. Lots of food and entertainment options Smoke was unbearable. If they have smoking filters or air purifiers, I don't believe they work. Not in Vegas for 10 years allowed us to forget how smoke filled the casino is.
Close to almost all casinos. No microwave in the room, no fridge in the room.
Go here if you want to save money Older facilities compared to other hotels in the area, but you get what you pay for.
Customer service was great! Everything smelled of smoke. The facility was dated.
Location No compli water in the room, parking area is far from the hotel
Close to everything. Long waits to register.
Not one thing z... Toilets didn't work, no running water,the rooms looked like a motel and the worst part was that the staff including the "manager " Roberto was unbelievably rude and appeared to be demeaning and preferably when it came to the race of customers . It was the worst experience of my life and I travel to Vegas regularly. I ended up having to move to another votel in Vegas because of such filth and lack of any customer service
I like that it was a smoke-free environment and that it felt somewhat away from the constant commotion of The Strip and casino floors, but was an easy walk to get there.
I always stay here and the rooms are always amazing.
The suites are spacious. Had a views of the Paris Eiffel Tower that was amazing. The pool area was very nice and didn't play loud thumping techno music. Close enough to the Las Vegas Strip. Nonsmoking and no casino so clean air and quiet. Good security.
The bed and view were great Overbooked couldn't stay longer
Clean modern decor. Swanky Mad Men feel
At face value, the Elara looks like a nice hotel. However, it was obvious that they didn't put the amount of $$ into the amenities that matter. Horrible wifi even after paying a premium price Check-out at 10 Remote control did not work IT support was not on-site and could not help The bed bowed into the middle The water pressure was horrible Not a fan of black toilets and jetted tubs.
The room was not clean. There were stains all over the sheets and the bathroom faucet handles were filthy. Not what I expect from a Hilton.
The host who checked us in was very friendly and gave us a lot of useful information. The 24-hour bar was very useful, especially after landing after midnight, and it being too late for us to go out. The bartender was very friendly and hospitable. I liked the added security before getting to the elevators with the "guard" standing by to make sure everyone had working keys before entering the elevator area. It was a little of a hassle to have to go to some rooms because they were on different towers. So, if they were on the 6th floor, but we were on the 50th floor, we had to go back down to the bottom floor to take another elevator to get to our friends' room. It was a little inconvenient. Also, when we asked housekeeping for clean towels, she reacted as if we were accusing her of stealing from our room. We were just asking if we could get new towels, because ours were laying on our beds, etc. Her reaction was odd since we weren't accusing her of anything.
The hotel was beautiful and very clean. We enjoyed the access to Miracle Mile. Very responsive staff and room service. We enjoyed the set up of the Jr Suite room, with fridge, access to bathroom from the hallway and not just sleeping room. Nice tub and large closets. Furniture was comfortable and the bed was exceptional. A few details kept creeping up. The buttons on the phone didn't take you to the correct spot (pressing bell man went to IVR with no selection for bell stand). Miscommunication on the hotspot sign in (not on our room key folder and wasn't told at check in. Booking through one of their partners held a few surprises...no hilton points, wifi not free, "availability" of requested room. For example, I got a great email asking what kind of room preference (view, quiet, high floor, etc.) and a request for the timeframe I would arrive (late afternoon, evening etc.) Email was confirmed and they would do their best to accommodate. FYI I selected the view because my business partner and I would be spending two and half days developing our business plan in our room. When we entered the room, we were staring directly into the parking garage. Hey, guys don't ask if you can't deliver. Don't set expectations you can't fulfill. Whenever I book through third party, I seem to get treated as a sub-guest. But surprise - my experiences still contribute to my brand relationship overall. Usually with Hilton, the service and details are stunning.
Really great staff !! Room was clean and super nice No restaurants in the property. It's attached to the miracle mile shopping center....kinda tacky.
Rooms were so big. Best experience by far. Will be booking there from now on Some stuff were not working or a little difficult. Like the washer and dryer. Projector , jetted tub all work but difficult to handle