Louisville Van Rentals

Cons: Lower prices of one way drop off

Cons: Lower prices for one way drop off

Cons: Actually had cars available.

Cons: I reserved a car for 12pm ET. Upon arrival, I was told there were no available cars and would need to wait a few hours until other drivers return their vehicles. I was stuck at the airport with nowhere to go, finally got a car around 2:30pm but didn't arrive in the evening until late Saturday evening. When I originally inquired about how there were no cars available despite confirming a reservation the week before, the front desk employees got a bit defensive. In the end, I made it to my destination. But it was a pretty bad experience overall.

Cons: Have my car ready and provide a discount, communication about the vehicle. Better customer service

Cons: Nothing at all wpsh I could get capr apt airport without online reservation

Cons: -cars have been moved a long distance away, -extremely long wait to get car because not enough attendants, especially with disruptive customers in front of me -first car given had the check engine light on and made noises every five minutes. This was immediate -- it had a check engine light ten minutes after we pulled away -confusing process to exchange the car that was not streamlined and took longer than it should have.

Cons: Found a few readily visible trash items, including one in a cup holder, in a supposedly "highly cleaned vehicle."

Cons: Receiving email receipt promptly.

Cons: If they actually had cars available. Why take a reservation if you have no cars?

Cons: When I arrived, there were no cars available. There was a group of about 15 of us that were told we had to wait 2-3 hours for a car, this after standing in line for an hour just to check in.

Cons: I had to wait an hour and a half for a vehicle. The car they gave me wasn't as nice as what I booked. It smelled like incense and vape. I would not recommend booking with Dollar. Kayak was trying to pass me off to Budget to resolve the issue. Dollar was telling me to talk to Kayak. I do not like renting through third party companies such as Kayak. No accountability or care for the customer.

Cons: Keep up the warm and enthusiastic service approachability.

Cons: The agent at the desk kept trying to push me on the extra insurance that I didn’t need or want. When I got to my car, the sticker that sealed the drivers door was already broken and the car was not very clean. Since I had already been there over an hour I just took the car as is. When I got home, my husband found marijuana in the middle console. I called customer service to make them aware that the car wasn’t cleaned out from the previous renter and I was transferred around and put on hold for over an hour. I hung up and submitted and email complaint through the website and never heard anything back. When I returned the car, I told them again what had happened and the agent apologized. I was never offered anything more than that one apology after the fact. I will not rent from any of the Hertz companies again.

Cons: Terrible outside uncovered location for car. Had to walk outside during a rain storm to lactate car. And the car was on the farthest point in the lot. Got soaked. I was told at drop off that an indoor garage is under construction.

Cons: communication

Cons: nothing

Cons: Office was not open on Saturday and I could have saved day on rental total. Otherwise everything was great

Cons: Been more professional ahead better customer service

Cons: discount

Cons: Instructions on blue tooth set up we were unable to hook up, which was frustrating, would have been nice to pair our phone and view driving directions on large screen

Cons: In Kentucky they should not fooling Customer employee

Cons: I was assigned a car but it was not in it's location. I had to find an employee to find another car for me, which took about 15 minutes. The car I received was dirty and definitely wasn't cleaned beyond pre-covid standards. I'm not a germ freak, but greasy fingerprints on the screen and doors and a greasy feeling steering wheel are just nasty.

Cons: The fact that a spouse is not free to drive?! Really in this day and time? Thrifty is on my short list to never use again.

Cons: At pickup, the vehicle was not ready, and had to wait. The help desk seemed to not want to be working. There was no information given about the return of the vehicle. I had to ask about return from the man working the gate, but even that was not enough. At return, there was no one to close the transaction, Just a sign saying to leave the keys in the car. I had to work with customer service for the next two days to get the extra daily charges removed from my credit card account because no one at the drop off location closed the account. I'll not rent from Thrifty and associated companies again.

Cons: Drop off was a bit confusing. No attendant, no instructions.

Cons: Actually being helped instead of having to wait long periods of time to have someone keep telling me their company policy does not allow this or they or the other thing

Cons: Staff at pickup was not friendly. I was the only customer there and stood in line waiting for her to get off her cell phone. Texting. Young lady could not answer simple questions during registration. Vehicle was too small for what we needed. Gas mileage was horrible. Called while on the road and nobody picked up the phone. Overpriced for what was given. Will not use this complete again. Will not recommend.

Cons: The car had a smoky odor.

Cons: Pick up was horrible. Computer system running so slow with only 2 people in front of me in line it took nearly an hour!

Cons: My car smelled like a smoker had just rented it. Did not like that. And, at drop off no one showed up for several minutes.

Cons: Use a different company. My flight from Afghanistan had engine problems and we did emergency landing and forced. To spend night in Bulgaria. I called in as soon as plane landed to cancel or pushback one day but agent said no help. When I finally got to Car Rental in SDF they double charged me and the rates went up to a premium of 85 dollars a day. But thank God we didn’t crash and all of us military got home to the USA safe and next time I just will not book their Kayak

Cons: Nothing to mention

Cons: They don't do a walkthrough with the car. My rental had a damaged console in the middle, stains on the carpet, and a burn mark. I didn't want to be held responsible so I took pictures.

Cons: Very slow pickup, clerk did not know how to use the computer system and had to ask someone. Drop off was a mess as their computer system was down so the clerk asked me to hang out and wait for a bit. I responded that I had a plane to catch and that they would have to figure it out on their own time, which seems correct.

Cons: Got a Prius, used it for 6 days, used one tank of gas and the cost was just over $200.

Cons: Everything.... bad experience. No customer service nobody cares

Cons: The car was not cleaned. My son had to take to be cleaned before leaving for our trip. It was brought back cleaner than picked up

Cons: I called 24 hour assistance. Waited 42 minutes. No help

Cons: Stop pushing for extra stuff to pay for.

Cons: Speed and efficiency of pickup and return.

Cons: From my experience everything was perfect you don't need to change anything .

Cons: We had a group of high school students we were transporting and the van had the slightest odor of marijuana. We would have returned it, but there no other vans and we really needed the bigger vehicle.

Cons: This location is too small for the volume of business they do. The facility needs to be enlarged and/or updated. That being said; the employees are friendly; you are offered water while you wait and they explain your charges. Overall a huge win if saving money is what you want to do.

Cons: Could have gotten my car on time checkout was 1pm didn't get the car till 2:30pm. The car smelled like someone thru up in it. had to drive from kentucky to alabama in this. Staff was super unprofessional. Worst experience with booking Budget.

Cons: Everything was on point

Cons: Cost.

Cons: Vehicle smelled like cigarettes and was covered up by air freshener. Exterior was dirty. Other than that. Vehicle was nice and drove great!

Cons: The only negative is the vehicle I received had a knocking sound coming from somewhere and I kept getting a message that it needed to be serviced.

Cons: Car selection, pre-rental inspection, communication. I called 7 times every hour to half hour and never go ahold of anyone at the local office. Was charged for a second day rental, we didn’t even have the car 36 hours. Local office was closed at 4, so I couldn't call and communicate the massive wreck that delayed us before returning on time. When I finally made it to the car return, the dude who took my keys never said anything to indicate I’d get charged another $125. I rent 8-10 cars annually for my business, and figured I’d give budget a chance to see why it’s cheaper. You get what you pay for. Never had an issue with enterprise or hertz.

Cons: Car smelled bad of marijuana when picked up and wasn’t cleaned at all. Terrible customer service as well

Cons: Car floor was a bit dirty.

Cons: South band drop off was the worst I have ever experienced. All other rentals had a sign leading to the return lot. There was no sign for budget. I had to ride around the airport and went to the Budget Truck Rental, which was the only place with a sign. I was being redirected to the car return lot. There was no pen or pencil to fill out the return. I went inside the terminal, and there was no pen or pencil at the desk to drop off the return card. I had to wait in line to return the car. The biggest Improvement for the drop-off this to have a sign for Budget rental return leading to the lot similar to the other car returns.

Cons: Fresh baked cookies at the counter would have been great.

Cons: I waited four hours for a replacement in Newark. I ended up having to pay for a hotel because I got drowsy after waiting for four hours. I called Louisville to advise I was delayed and they still charged me for an extra day. Credit has not come through.

Cons: The car was not ready for us at the designated time. Then the attendant said they did not have one at all. After several hours she found one at another site. All this caused stress and delayed our vacation by more than 5 hours. Then the price was even higher than originally quoted not a single discount for my inconvenience or their confusion.

Cons: first car was dirty and the one person in the parking lot was on a phone in a running car near us talking loud with a foul mouth. It would be better for Avis if he was cleaning the dirty car they first gave us

Cons: Be more competitive pricing

Cons: price could have been a little lower

Cons: Found a used water bottle under front seat and luggage tags in the trunk

Cons: I called National and cancelled the rental the same day as my search changed the rental dates and I did not notice until after I booked. I was still charged the additional insurance to my credit card and now fighting to have that refunded.