Ludlow Hotels

It was located near every store and restaurant you could imagine. The hotel staff was friendly and the hotel was very clean.

The hot tub was a little cold.

It met an exceeded our expectations; had a whirlpool king sized room and loved it !

Not really; although the breakfast rooms seemed full of people there was still plenty of food to go around...would stay again

Good downtown location near the MassMutual Center.

No coffee marker in the room. Heating system seems to be set at one temp for entire hotel.

The room was very nice. Amenities were all there - pool, eating, even a mall! Location was perfect for us!

The fri

The friendliest, and most compassionate staff I've ever encounter

Room was spacious, appreciated kitchen space where we could eat real food.

Just a little difficult to locate, undoubtedly due to lush foliage of nearby trees -- lots of rain will do that.

It was a warm place to sleep. The beds were comfortable.

The hotel has rooms for the homeless who spent a lot of time in the public areas. They were not disruptive but there were quite a few of them.

The friendly staff upon arrival was very welcoming and informative. The hotel was quiet and close to the event we were attending.

The fitness center had an empty water jug and there were old towels around the room and piled on a shelf.

location and it is nice

pool cool again, some staff said computer down stairs says 82. me and others knew pool was not 82. stayed cool all 4 days i was there. Hot tub is gone also.

Sauna was closed, elevator was not working, and they would not allow us late check out even though they told us it would not be a problem the night before.

Ease of check in, accommodations of the hotel, comfortable matress

No

Location was great! Staff super friendly and informative. Room was great!

Breakfast bar. For the Price of the room breakfacst should be included, not seperate

I had stayed there a few years ago and it was much better this time, cleaner for sure.

We stayed two days. They didn't make the bed or do anything between the days except remove our used towels, no new ones. A trip to lounge didn't produce towels for over 1 1/2 hours so another trip to lounge got results. I don't like to have to do that.

The location of where it was

The gym was very flimsy. The tredmill was messed up and there was no tv in the room just the bracket for a tv to go on. It was not clean. There were no disinfectant wipes to wipe down the machine when you were done. There was only an outdoor pool

The room was nice and spacious

The plumbing. In the first room, the toilet drained very slowly and was on the verge of flooding each time it was flushed. In the second room although nicer, the bathtub did not drain at all. By the end of my shower, I was standing in ankle-deep water

Great breakfast and nice room.

The bathroom had bobby pins on the counter and floor. The lotion bottle was not new. It was dried up and cruddy. Not the best housekeeping to miss those things. A vacuum would have picked up the bobby pins which makes me wonder if one was used.

the front desk people were really nice and they had dinner waiting for us when we got back to the hotel at night.

the room was run down and dirty. the air looked like it hadn't been cleaned in years. we left a note for the maid asking to have it cleaned and have extra towels left along with a tip for the day, but the note and the tip were left, only the bed was made

Hotel was very clean, staff friendly, and the breakfast was very good.

Pet friendly!

IF you are walking your dog in the wooded area behind the hotel, beware there are loads of ticks! My dog got 3 in 2 days-- yikes!

Rooms were clean, wi-fi was dependable and fast, staff was amazing.

Shower head needed to be replaced and our key cards were deactivated on the second day but the front desk fixed that immediately.

I did not like the toenails on the carpet from the last guest. It was completely gross.

It was quiet.

Remote location, no elevator. Had to carry everything up and down the stairs.