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Large and clean rooms. Plenty of parking and very welcoming environment. The continental breakfast wasn't very appealing...we went elsewhere. Couldn't get a handicap room (we booked just hours before arriving) and the normal rooms had no grab bars in the bathroom.
Newer property. Better than average breakfast selections.
The desk staff was fantastic. They were welcoming and accomodating. The lack of fans in the bathroom.
Easy access right off the interstate. Breakfast had a large selection of items from eggs to cereals to pancakes.
This is our 4th stay at this location and we were disappointed. The lobby and main areas are still great! Our room was the smallest room we've ever stayed in at this chain. We booked for 6 nights and needless to say we had a hard time moving around our luggage. We only got one chair (the desk chair). The hotel brought us another chair when we requested it.
Cleanliness, size of the room, friendly and helpful staff...just a great experience No..it was perfect
Good stafff. Always smiling and kind No complaint
Lots not to like: Garbage Room: No Cinnamon Rolls for breakfast
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Staff and rooms outstanding All good.
Very clean and quiet hotel. Nothing - everything was perfect.
The D. Hotel was at the site of a meeting I was attending. I found it quiet, clean, and a nice little nest of quiet for my business visit. The adjacent restaurant is really delicious and was packed on the Tuesday night I was there (in a good way). Delicious food, good prices. Nothing.
This was the first hotel stay I can remember being thoroughly impressed. Immediate from check-in, great first impression when the friendly front desk clerk gave us each a bottle of water. Ordered room service for dinner, the food was amazing! The presentation was just impressive. We requested a comforter for the sofa bed, left the hotel for the day and returned to find the bed made up with the requested comforter. Completely comfortable atmosphere, friendly staff, will definitely return again.
The breakfast area was nice, real plates and silverware. Pool and exercise area was nice. I arrived late, near 3 am. I had called ahead to have the pullout set up. It wasn't. After returning from my appointments about 3 the next afternoon, the room had not been cleaned. After I returned home, I discovered they had charged my credit card for the 2 nights, even through I had already paid through Kayak.
They know how to run a hotel! The service was fantastic and amenities were nice. We had our wedding reception and the Delaney House next door and stayed in the hotel then, too. It is the way you'd expect a hotel to be run. No fridge in the room. We had leftovers from dinner and needed to leave them in the car. Luckily it was in the 30's that night, so wasn't an issue, but I'd imagine summer travelers might be out of luck.
Very friendly Service.
Decor was quaint yet luxurious all at once
We had our wedding at The Delaney House and stayed at The D. The staff was so amazing and helpful. We had a bottle of champagne waiting for us when we got back to our room. The elevator is terrible. We were stuck waiting to bring our stuff down for 25 min because every time the elevator stopped on our floor it was full. The fact that elevator was the slowest I've ever been in didn't help.
Very good breakfast!! Was a great stay. The elevator smelled a little funky.
Rooms were clean and well kept. Resturant down stairs was good food was descent. I found the front desk staff rude and not that personal able. The elevator from the parking garage was broken and the stair well smelled bad.
My room was very clean and comfortable.Staff was very polite and courteous. I went for dinner in the pub and was seated and left with a menu after 27 minutes of no one coming back got up and left. The next afternoon tried again and the service was not much better. Asked for silverware and napkins and never got silverware and had to go to bar and get cocktail napkins.
They overbooked our hotel room; unacceptable.
The gym and pool facilities were excellent. Good central location. The bathroom sink was taped up, not surprisingly the tv remote was also taped up. The curtain handle was broken.
The fitness room was great and we loved breakfast was included in our stay! The room could have felt more comfortable
Room was clean, comfortable. Breakfast buffet (included) was ample and convenient. Friendly staff. Location between downtown and Bay State Med. Ctr. served our needs, though it might not suit everyone. Easy access to I-91 and 291.
coffee in the lobby good breakfast 4 elevators broken eliptical in the gym
Wireless was acceptable when it worked. TV had HGTV. Air conditioner worked pretty quickly. Big shower, room for two people. Breakfast cereal included froot loops. Wireless didn't work at first. TV didn't work at first. Worked after maintenance came to look at it. Shades in room had gap for light to get through in the morning. Showerhead was very low.
Convenient location, free parking. No towels or shampoo left by chambermaid for two days in the row. Had to call front desk to request towels and shampoo. Complained to front desk at checkout, lady behind the counter apologized for inconvenience.
The staff at the front desk were incredibly responsive and helpful. I was at the hotel for less than 24 hours but they still made a very strong, positive impression on me.
King size bed on top floor with a great view of the river. Clean bathroom, etc. The area is a little sketchy at times so I would advise travelers to be aware of their surroundings.
When one of my coaches got suddenly sick, the staff was so helpful in getting her her own room and when I called the desk with little to no voice the offer of tea with honey was especially sweet.
When my mom and I arrived, we learned that we had booked a smoking room ( this was not specified on Kayak). We both have severe allergies and asked if we could change rooms. The clerk said it would be an additional $30.00. She went to the manager and the manager upgraded our room at no cost and gave us free breakfast!! The staff were do helpful and the room was beautiful!!
Room and staff were excellent no food service except for breakfast
New, clean, friendly, organized, the wifi in the room even worked. The design made it look like they'd done some surveys and found out what annoys travelers and fixed them: no hard corner of the bed to stub your toe on, plenty of power outlets including a built-in power strip, etc. I honestly can't think of anything.
Well located, clean and nicely presented, the facilities at Fairfield Inn are very good. The cost is a bit on the high side but there are few quality choices nearby,
Nice that it was located next to Hooters and Five Guys. The staff was excellent at check in and room cleaning.
The room is updated and pleasant. Staff very friendly. Convenient parking. The floor was not vacuumed.
Nice location and very clean. Easy access to mall and with many mall restaurants choices. Easy access to the highway. Little noisy at night but quieted down by 10pm
Nice hotel comfortable beds courteous front desk I had to pay for breakfast even though im a Hilton honors member it was very good but pricey
The first thing believe it or not was the kindness of the staff very clean environment didn't feel rushed when leaving I don't like the window units for heating and air conditioning there noisy
Felt like a 4 star hotel, beautiful lobby and rooms. Arcade was defunked and no one ever in the pool.
After all the hassle I was subjected to upon check in I was not happy with muc. The second room ceiling eas cracked and the ceiling pait was falling inoff in small chips. I was so exhausted that I didnt notice it till the next day. Requuested another room but was told thry were sold out. they emailed my recirpt upon check and much to my surprise the hotel had charged me for my stay even though it was prepaid. I filed dispute with American Express. I contacted Hilton and they are investigating it. The hotel was a C+ quality. But in springfield MA you have only have 3 options, the Marriot wich was a C and the Sheraton wich was also a C based on my prior stay. I reconnend never booking through Rent a Room Now.com. I also would not stay at the Hilton again. Its one step up from a motel 6.
The staff and facilities are great The mattress does not get enough air to be firm and the refrigerator froze my stuff
The Cleanliness , The Space , Comfortable Bedss , The Friendly Staff , and Just The Hotel Overall !!
The staff was great and very helpful. The room was very comfortable. It was easy to get around in the area.
Close to shops and lots of restaurants, room key discounts at many of them. Comfortable bed, very friendly staff, great value for cost. Cramped kitchen for breakfast, but coffee and tea all day was excellent.
Our room was , clean, comfortable and updated. We had a fridge, that we didn't use, but we could have! the mattresses were very comfortable. It was cold outside, but we were very comfortable. In the morning our breakfast was plentiful with many excellent choices. I love Best Western, and this one was no exception! There was nothing we didn't like
The hotel was on a main road near many restaurant options in a nice section near Springfield but away from the busy city. It was cleaner and more updated than I expected and a decent value. The bed was very comfortable. There is no restaurant or bar for a dinner or drink and the hotel fridge had to be unplugged because it was making noise. The manager was quick to rectify the situation.
it was clean and modern. it was in a good location near stores and restaurants. the breakfast was good. there was a variety of choices. the staff was okay. it was not worth the price they charged though. but overall it was alright wouldnt go back though.. the jacuzzi was not working the receptionist said we could use the one next door but that didnt even make sense to go in a hot jacuzzi and go out in the cold in your car to go back to your hotel. she said we at least have a kitchen that we didnt use
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The hotel was fabulous. Clean, friendly and the staff very accomodating. I will definitely come back to this hotel. The only complaint I could have was the behaviour of other guests in the pool and hot tub. The hotel staff addressed the problem immediately for guest safety and resolved the issue very professionally.
The grill and the fireplace in the outside aerea Nothing
Very clean and everyone was very nicel No dislikes at all
This guest did not leave comments about this hotel.
stayed in suite 134. Very spacious. We had a family of 4 stayed in the hotel. The bathroom was separate from bedroom and the living room has a clean comfortable full-size sofa bed, thus make the stay with 4 people convenient and comfortable.
Great hotel. Helpful friendly staff Eyes burned quite a bit when using hot tub
Bed was comfortable, clean room, helpful staff. AC was so noisy had to turn it off to sleep - made for a hot, uncomfortable room overall. Pull out couch/bed was thin and very uncomfortable - son preferred the floor. Also, extra blankets were scratchy and low quality.
Staff very unhelpful
My partner was having surgery across the street at Baystate Medical Center, and it was so nice to have a nice place to relax in and not worry about being too far away. It was clean and beautiful, and the staff was really wonderful. Homemade breakfast was amazing, and for folks who can't stick around for it, there's a breakfast bar set up that's better than what you'd find at many other places (including gluten free options). My room (Global Fusion) was cold; that was not a problem elsewhere in the inn, and they provided a space heater that solved the problem. Just a warning to others who may get cold that they may want to choose a different room.
Myself and my parents made a last minute reservation here while passing through the state. The room we stayed in was so comfortable and felt like home. The breakfast the next morning was phenomenal! We had banana foster with eggs and bacon and we were each served a plate individually. It was impossible to get locked out because we didn't need pesky keys or cards! Everything was done through an electric lock pad and the password is your own phone number! So simple! The only downside to the room was the thin walls. Guests definitely need to use a hushed tone if discussing something private in one of these rooms.
The bed was super comfortable. Also, I was worried that it would be noisy because the room was right near the elevator and ice machine, but it was quite sound-proof. Great shower, too!
Hotel was entirely adequate for our needs (one night stay) and seems to be well maintained. It was clean and the full breakfast was pretty good. It's a good value! Staff was very nice. The rooms are a bit small but not ridiculously so.